Starkey International Institute for Household Management

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Faculty, Staff, Instructors

Starkey Administration, Faculty & Instructors

Starkey International is guided by its Founder Mrs. Mary Louise Starkey and is supported by a host of faculty, service experts, and experienced graduates. Starkey curricula classes are provided throughout the United States. Our administrative headquarters and central Institute is located in downtown Denver, Colorado. The corporate educational culture at Starkey is that of a team approach - mutually nurturing and positive support, with a commitment to continued learning.

Starkey Staff


Mrs. Mary Louise Starkey

Mrs. Mary Louise StarkeyPresident & Founder of Starkey International / CEO

B.S. in Community Services Development

“Service as a Relationship,” Mrs. Starkey, known as the First Lady of Service, has thirty years as CEO of Denver based Starkey International® and for professionalizing the Private Service industry. She is a dynamic and passionate educator, public speaker, and a natural storyteller. She freely shares her knowledge and mentors clients in identifying and creating “Their Vision for Service!”

Mrs. Starkey provides on-site consultations to Private Estates and Clubs, Luxury Market Hotels and Businesses, to identify their Service Visions, customize their Style of Service, and develop a Service Management Plans.

Contact Mrs. Starkey


Mr. Matthew Gilchrist

Matthew GilchristDirector of Information Technologies

Matthew Gilchrist was born in Texas moving to Colorado in 2008. As the son of two retired school teachers, he was raised with the discipline and structure to soon Graduate from Regis University with a degree in computer science. Matthew brings 14 years of experience designing and supporting IT systems by leveraging a balance of proven technical skills, practiced leadership, and a passion for IT, all with an artist’s eye for excellence.

Contact Mr. Gilchrist



Ms. Debra Bullock

Ms. Debra BullockDirector of Education

C.H.H.E., Certified Household Manager

Ms. Bullock leads Starkey’s educational experience by leveraging her deep knowledge of the high-net worth lifestyle needs to Household Management and Service as an Expertise. Her consistent and gracious style is greatly loved by all.

Ms. Bullock has 33 years of service experience. Her philosophy about genuine relationships and quality has been polished over many years and has built her a wide reputation for a gracious, old guard housekeeping expertise. Her work at the world famous Brown Palace Hotel is well known by her steady commitment and her ability to be exacting in creating an organized yet luxurious experience.

Contact Ms. Bullock



Ms. Juliet Xu

Ms. Juliet XuStarkey China Representative / Private Service Training Instructor

CHM / B.S. in Chemistry

Ms. Xu is proficient in both English and Mandarin.

Ms. Xu has been consulting and educating about the Starkey International Institute and our Private Service educational curriculums since the year 2000.  She has focused her efforts in high end hospitality and residential community developments for wealth in China.  She is a Starkey Certified Household Manager and a regular instructor for Starkey in China.



Ms. Helga Day

Private Service Training Instructor

Ms. Helga DayHelga Day has been with Starkey International® since 1983. She began as a member of Mrs. Starkey’s Housekeeping team, keeping both private clients and Mrs. Starkey in order! She grew and prospered within the Starkey organization and educational institute to become its fine linen and valet care expert. You will find Ms. Day at all formal dinners monitoring the table linen, and also educating Starkey students in the decorative art of floral design. Born in Berlin, Germany, Ms. Day has a rich background in hospitality both in Berlin and at Denver’s prestigious Brown Palace Hotel. For the past 26 years she has continued to bring the old-world knowledge of caring for very fine things.

Contact Ms. Day



Ms. Valerie Albano

Ms. Valerie AlbanoDirector of Admissions/Student Services Coordinator

Valerie Albano graduated from Richard Stockton College of NJ with degrees in Business/Finance and English Education. She has been in the education industry for over 17 years and has taught both in the US and Italy. She is passionate about helping people develop their talents and realize their goals. As the Director of Admissions/Student Services Coordinator at Starkey International, she is the consummate professional who will guide you through the admissions process and help you develop the perfect profile to assist you in attaining your ideal position!

Contact Ms. Albano



Ms. Paula Faulkner

Ms. Paula FaulknerChief Financial Officer / HR Director

Miss Faulkner is Starkey International's Comptroller and Human Resources Manager. An integral part of Starkey’s team, she brings 30+ years of expertise serving high-end CPA offices including MPI, Venturi Technologies, Integrity Solutions, and several other organizations. Miss Faulkner is also on the Board of the Denver Broncos Quarterback Club (and naturally is an avid Denver Broncos fan), as well as the Colorado Prevention Center Foundation. Aside from her accounting and Human Resources background, Miss Faulkner is the notary for Starkey International.

Contact Ms. Faulkner




Mr. Dale Eiden

Mr. Dale EidenExecutive Chef and Private Service Training Instructor

Born in Evanston, Ill. to a large family, Mr. Eiden began cooking at the age of 16. He was considered the cook of the family as he took over the preparation of holiday meals for his mother, a devoted German cook. Mr. Eiden attended the Culinary Institute of America in Hyde Park, NY, graduating in 1975. He has enjoyed a long storied career in the culinary world highlighted by owning the well-known Greenbriar Restaurant for 17 years. He began sharing his deep knowledge of food and service in 2003 through teaching. Chef Eiden brings a thoughtful, science based, culinary expertise and a hands-on well-honed entertaining teaching style to Starkey International Institute and its students. His passion is motivating students to be the “best of the best”!

Contact Mr. Eiden



Ms. Lucia Miltenberger

Ms. Lucia MiltenbergerPrivate Service Training Instructor

B.S., M.A. in Adult Education

Lucia Miltenberger has a passion and a gift for sharing her knowledge of wine, spirits and service. A long time favorite at Starkey, she holds “the unity of professionalism and savoir-faire as an asset in the world of competent service.”

Her Masters Degree in Adult Education, and her background in formal dining, wine and wine cellar management, personal catering and serving Denver Country club clientele has uniquely prepared her to teach those in personal service. Her students are in awe of her vast experience, and her ability to clearly and easily share her knowledge. Ms. Miltenberger has dedicated her life to sharing her love of service and wines.


Mr. Matthew Henderson

Matthew HendersonInformation Technologies Consultant

Matthew Henderson grew up in a home of service minded professionals; his father was a Naval Officer and Chaplin.  His upbringing in a military home grounded him in the rules of structure and organization.  At the same time his parent’s example of service to their country and personal generosity gave him the foundation to understand the hearts and needs of others.  As the I.T. Director at Starkey International, Matt brings the experience of running his own small business and serving in the computer and technical fields for corporations in Southern California. In addition, he has a strong and highly creative background in photography, graphic design and web development.   Matthew is delighted to support the educational excellence of Starkey International, staff and students.

Contact Mr. Henderson



Mr. Xavier Medecin

Xavier MedecinChief Operating Officer

Born in Menton, France and raised in Monaco, Mr. Medecin grew up in a family of restaurateurs. His first official position after studying hotel and restaurant management as a young man was at the service of the Royal Family, Princess Grace and Prince Rainier of Monaco. His career has spanned from working with well-known businessmen to Heads of State in Europe, China and Africa. He has served as a butler throughout the world in private villas and onboard mega yachts, has opened and trained in luxury hotels and has owned renowned restaurants in San Francisco, California. A graduate of both Starkey International and The International Butler Academy in the Netherlands, where he also taught, he comes to Starkey in charge of international development with 35 years of hospitality, education and service management knowledge paired with entrepreneurial expertise that few in the service profession can parallel.

Contact Mr. Medecin



Dr. Lloyd Lewan

Dr. Lloyd Lewan Starkey Mentor and Friend

Dr. Lewan has been a champion of Starkey International for the last 15 years. He teaches leadership to all students within the Household Management programs, and serves as co-host for all of Starkey’s Formal Dinners within the entertaining curriculum. A leader of men, Dr. Lewan helps to grow Starkey’s students in being ethical, relationship centered, and integrity driven as leaders in their profession.

Dr. Lloyd S. Lewan holds the honor of Chairman of the Board and Executive Dean Emeritus for the Institute for Shipboard Education, an organization sponsoring the international program Semester at Sea. Lewan served the program, affiliated with Chapman University, the University of Colorado, and the University of Pittsburgh.  He has also been involved in the Denver community in economic development, international trade, gang prevention, human services, and burned children services; and over twenty years as Santa Claus for The Children’s Hospital, Denver.

Lewan is the author of To be a Leader: Leadership Beyond Management, (2002) and Women in the Workplace: A Man’s Perspective (1988, 1997). A former United States Marine Corp officer, Lewan earned his doctorate from Oklahoma State University. In 2003, he received two honorary doctorates: a doctor of humane letters from Chapman University and a doctor of laws from the University of Denver College of Law.