Starkey International Institute for Household Management

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Certification Programs

Certified Curricula and Customized Private Education for Service

Offering our Comprehensive Certified Household Management, and Certified Service Management Programs; Military Enlisted Aide Program, Wine and Sommelier Courses; Housekeeping Clothing and Valet Program, Service Etiquette, Identifying Service Expectations, and Luxury Products Programs for Butlers, Concierge, and Senior Service; and our StarkeyHQ© Service Management & Software Program.

Private Service education has grown as the high-net-worth community has identified itself, particularly in the last 10 years. Terms and titles vary greatly according to location, environment, backgrounds and country.  However, all Private Services focus on “Service as an Expertise” with an emphasis on the provider being able to identify, prioritize, and satisfy unique service expectations, and service styles. With this in mind, Starkey’s hallmark curriculum all contain our patented and state-of-the-art Starkey Service Management System© especially designed for the Private Service Profession. Starkey International® offers Curricula for:

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The Certified Household Management Program

Household Manager Serving

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Starkey’s intensive 360-hour, eight-week Household Management Program provides a full Household Service Management Certification. This program is 20 years old in sophistication and is absolutely essential in the marketplace of the Household Management profession. It presents the management tools, the technical skills in ten service areas, the personal development, and the luxury-product knowledge required for all those entering the Service Management Profession. Starkey also will continue to add cutting-edge curriculum additions and our dream team of resources throughout the year.

Students in this amazing full Household Management offering will receive:

  • Household Management Certification,
  • Starkey Systems Certification
  • StarkeyHQ© Software and complete library of household management publications and vendor resources
  • Luxury Service Etiquette and Protocols
  • Fine Housekeeping Techniques
  • Entertainment and Event Planning
  • Private Service Sommelier Certification
  • Culinary for Private Service
  • Property and Grounds, Maintenance, Security and Smart-Home Technology
  • The ability to customize and set up a comprehensive Service Management Plan
  • Professional Profiling for your Service Career Goals
  • Completion of a customized Service Management Plan


The Certified Household Management Program comprises 360 curriculum hours. The Certified Household Management Program is divided into the following educational areas:

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The Certified Service Management System and StarkeyHQ Software Program

Program Offered at Starkey Mansion, On Location, and as a Correspondence Course

StarkeyHQ Software

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Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories.  StarkeyHQ© Software included in this course offering.

The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. This Program NOW is also offered in an At-Home Correspondence Program.  StarkeyHQ© Software and Original Guide to Private Service Management included.

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The Certified Service Management Program for Homes, Private Service Concierge and Senior Service, and the Butler Profession

4 Week Household Management Program

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Starkey’s specialized 255-hour, four-week Service Management Program culminates in a Service Management Certification. Starkey’s 30 years in a sophisticated service world led to this uniquely designed program to meet the immediate service needs of our changing world, and for the new and growing service requirements within it. This is an advanced course in service for those with some experience in one of the following areas:  Private Service, Hospitality, as a Military Enlisted Aide, as a Culinary Chef, in the Senior Service industry, the Private Concierge’s world, or for the Hospitality Butler Profession. It presents the advanced management tools necessary to specifically identify unique service expectations, set up Service Management Plans and teaches the technical skills in ten service areas. It also helps students to identify their individualized service etiquette and service style and acquire the luxury-product knowledge required for all those entering the Service Management Profession. The capstone of the course is developing an actual Service Management Plan for the particular service field the student is entering, or currently working within using StarkeyHQ© Software and submitting the plan to complete the course. 

Students in this new Service Management Program offering will receive:

  • Service Management Certification,
  • Starkey Systems Certification, and
  • StarkeyHQ© Software and Complete Library of Service Management Publications, Products and Resources
  • Luxury Service Etiquette and Protocols
  • Entertainment and Event Planning
  • Private Service Sommelier
  • Skills set for Private Concierge Services
  • Skills set for Senior Service
  • The ability to customize and set up a comprehensive Service Management Plan
  • Professional Profiling for your Service Career Goals

The Certified Service Management Program comprises 255 curriculum hours. The Certified Service Management Program is divided into five areas:

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The Certified Private Service Wine & Sommelier

Wine and Sommelier CertificationStarkey’s 28-hour Wine and Sommelier Program provides instruction on understanding the essential and fundamental aspects of wine knowledge. You will be able to recognize various grape varietals and their major wine growing regions. You will classify and perform a comparative analysis of old- and new-world wines, tasting as many as 35 wines.

In addition, you will identify the various methods of service, purchasing, storage and safety precautions involved in wine service through your participation in planning and serving a Formal Dinner, in which you will gain knowledge in the various techniques of pairing wine with food.

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