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| The
Starkey Mission |
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| To
create a world-class, personal service industry in which Estate and Household Management, butling and hotel private service are seen as an art form; continuing education and growth are valued; and standards of professionalism are recognized, honored and fortified. |
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| Introduction to Starkey International Institute for Household Management | |
| Starkey International Institute for Household Management is deeply committed to training and placing service experts. As the world's pioneer and leading authority on service, Starkey International has developed a patented service management system for household and hospitality employers and staff. | |
 Starkey
International is spearheading and championing the evolution of the domestic
service industry into the Household Management profession. Together
with the books produced by its publishing arm, Mansion Publishing, Starkey
is raising standards and changing perceptions of service employees and
employers alike. Gone are the days when household employees would spend
years apprenticing on a narrow range of menial tasks. Technology and
modern society have transformed our lives, including our homes, into
complex operations spanning a multitude of different eras. |
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| A sophisticated, educated person is necessary to run a modern estate, as well as deal with the complex service relationship issues that exist in all households. When a person of means with high standards looks for service employees, they need to put the same demand for trained and competent personnel in their home as they do in their businesses. That’s why Starkey, which began Household Management and Private Service placement over two decades ago, rapidly moved into training personal staff as well. Starkey has created service standards, a move that has proven essential to the growth of the profession. | |
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 The
Starkey Household Management System is a highly sophisticated and interactive
communication process that actually identifies individual service expectations
and then organizes them into a service delivery structure. This patented service delivery process customizes the employer's "vision of service" and then trains each member of the Household Staff so that everyone involved knows what is expected of them. |
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service delivery process identifies Cleaning and Maintenance Task Sheets.
It also provides for the coordination of property and grounds care and
maintenance, entertaining, menus, cooking, care of clothing, identifying
and caring for fine china, silver, artwork, antiques, car care, and
personal security, and much more. It also creates standards for the management and training of service contractors and personnel, embracing Starkey’s essential “Day in the Life” and Service Matrix process. It also helps employers to keep within accepted standards and practices of American employment. The Starkey Household Management System is essential knowledge for all Estate Managers, Household Managers, Personal Assistants, Butlers, (American and British) and their employers. Starkey International
has the only training school in the world Starkey International Institute
for Household Management, Inc. |
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