About Mrs. Starkey

For over a quarter century, Mrs. Mary Louise Starkey, the First Lady of Service, has dedicated herself to “Setting the Standard” in Private Service excellence through unique, intensive education programs and training. Originally operating a consulting firm for employers of Nannies and Housekeepers in the 1980s, Mrs. Starkey saw a rising need for a new level of household professional: the Household Manager.

However, the question became, where to find the dedicated professionals to fulfill this new need. The answer was the creation of a first-of-its-kind Starkey International Institute for Household Management. Guided by her vision of transforming the paradigm of "servitude" into "Service as an Expertise," Mrs. Starkey has written textbooks, customized curriculums and patented a Service Delivery System Model especially for the private service profession. Through her diligent efforts, the career path of "Household Management" is now an official career recognized by the Department of Labor.

Mrs. Starkey's worldwide search for "service as an art form" has given her a unique perspective of the Luxury Market. From traveling across Europe and the United States to conduct Site Visits and Private Trainings for the Luxury Market, Mrs. Starkey has been privileged to support the behind-the-scenes lifestyles of the wealthiest in the world. While she never breaks confidentiality, her stories bring to life what Service as an Expertise can come to mean — and how rewarding it is to both the Principal and the Private Service Professional.

Mrs. Starkey Speaks of Service

• The Ingredients for Exceeding Expectations and Serving the Luxury Market
• Sourcing and Managing Private Service Staff: Household Managers, Butlers and Private Chefs
• The Relationship of Service: Positioning Service to Succeed as an Expertise
• Designing and Building Estates and Private Residences for Service
• For Employers: Creating Quality of Life, Luxury Products, and Lifestyle Management

Publications and Media
An avid writer, Mrs. Starkey has penned several servicerelated textbooks and guides, including Mrs. Starkey'sOriginal Guide to Private Service Management, Setting Household Standards for Employers, and Mrs. Starkey's Nanny Manager. In 1998, Starkey introduced her custom and interrelational software, the Starkey Service Management Software, based on her patented Service Delivery System.

Mrs. Starkey's contributions to the Private Service profession have been featured in:

*Click Here to View Available Press and Media*

• The Wall Street Journal
• The New York Times
• The Washington Times
• The London Times
• USA Today
• The Atlantic Monthly
• ForbesMagazine
• Worth Magazine
• Town & Country Magazine; additionally on the Today Show
• The Morning Show
• CNN
• MSNBC
• the BBC
• National Public Radio
• Discovery Channel
• Fuji TV
• The TravelChannel
• ABC 20/20 News