Starkey International Institute for Household Management

It has been Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective.

In response to employers’ requests for a Superior Household Management Service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.

Customized Service to Fit Your Lifestyle

Starkey has learned that genuine service is obtained only when expectations are understood and met!  To achieve this, Starkey comes to your home or service environment to customize service for you and your lifestyle. By participating in the on-site consultation and using Starkey's Service Management System process, your Lifestyle Service Vision, Service Priorities and Standards will be articulated.

Each Family has a unique Lifestyle. It may be formal, corporate, family friendly, directed towards retirement and travel, or casual. Your priorities may include developing your entertainment style, providing an educational environment for your children, caring for overnight guests, or making large-scale renovations.  Your Style of Service Staffing must also be unique to you and must be positioned to effectively support your Service Vision.

Starkey's Consultant generally arrives in the late afternoon in time for an initial meeting to determine the principal's Vision of Service.

It is often positioned as part of a dinner conversation so that there is time for all to consider and articulate expected outcomes. This dinner meeting also takes place to identify service priorities and your overall Service Values and Goals.

The next morning, Starkey’s Consultant returns to your
residence for an in-depth household tour to identify your:

• Service Standards
• Zoning and Task Sheet requirements
• Staffing and Service Flow needs
• Meet any Current Staff
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