This coming June 11th through June 15th, 2018 Starkey will have an on-site Course covering the
Service Management Systems Course for those specifically working in private service.The Systems course will cover all of the Starkey systems, which will give any current Household or Estate Manager the foundational training in order to run an efficient household. Our time tested and industry proven tools and management tools will keep your Principals home or estate out of that dreaded "Crisis Mode".The June Course will cover the following topics:
Starkey Service Management Model
The June course will cover the following topics:
THE STARKEY SERVICE MANAGEMENT SYSTEM IS AN INTERACTIVE COMMUNICATION PROCESS THAT IDENTIFIES, DEFINES AND ORGANIZES SERVICE EXPECTATIONS.THESE MANAGEMENT TOOLS ARE ESSENTIAL IN MANAGING A HOME AND IDENTIFYING A SERVICE STRUCTURE.
ALL PROFESSIONALS NEED TRAINING!
SERVICE LANGUAGE
All professions have a language and so does Private Service. You will learn how to talk and think like a real Household or Estate Manager. This will give you credibility for your profession.HOUSEHOLD MANAGEMENT TOOLBOX
The Starkey Service Management System has over 11 management tools that you will use to manage your Family, Staff and Environment and to understand the logical process.THE SERVICE VISION
Learning the Principals lifestyle, environment and their expectations of Service THE PEOPLE - FAVORITES, SCHEDULES STAFF CALENDAR AND FAMILY TREE
You will learn Family Favorites, learn the Family Dynamics and learn how to put these into Standards so you have some accountability when managing your Staff and supporting your Family. ENVIRONMENT
Teaches you where Service takes place that can include multiple homes and how you can set up a Property and Grounds plan. ZONING AND TASK SHEETS
Will teach you how to develop your Housekeeping Plan and structure your housekeeping staff. TEN STANDARDS, THE STANDARDS MATRIX, BASELINES AND VARIABLES
Teaches you how to identify your Principal and Family expectations in multiple areas and identifying what it takes in terms of hours and positions to support the Family including factors that are unique to your Principals lifestyle.
SETTING UP AND MANAGING ENTERTAINING EVENTS USING THE STARKEY ENTERTAINMENT PLANNER
Teaches you how to set up a functional Entertainment event, forgetting nothing. SETTING UP MAINTENANCE DOCUMENTATIONTEACHES YOU PROCESSES TO MANAGE MAINTENANCE REQUESTS, PROJECTS AND MASTERING THE MOMENT WHEN UNEXPECTED SITUATIONS ARISE.
TECHNICAL SKILLS QUALIFIER
Will teach you how to identify what your Staff knows and what they are bringing to the table. TECHNICAL SKILLS MATRIX
Will teach you how to compare your Staff strengths, next to the family needs to identify the level of the staff. DAY IN THE LIFE
Will teach you how to develop a written documentation that communicates to your Principal and Staff what everyone is doing all day. SERVICE MATRIX
Teaches you how to document and share the Staff information by staff hours to your Principal. If you are interested in this upcoming course in June give us a call today, spaces are filling quick.
1-877-782-7539


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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