Starkey’s Certification Programs and Specialized Training

Starkey’s Primary Household Management Certification Courses include:

Household Management Program

estatemanagementCourse1. Starkey’s traditional Household Management Program for entry-level Household Managers is a 360-hour, eight-week course that focuses on the psychology and management of private homes. Starkey’s Service Management System is taught and sets the stage for an overall understanding of Private Service. This course covers in-depth Household Management, Service Leadership, the Relationship of Sevice, personality characteristics, service style, service terminology, and the technical and resource skills in 10 category areas including Administrative Management of Service, Private Service Culinary, Clothing and Valet, Housekeeping, Event Planning and Entertaining. The Certified Private Service Wine & Sommelier Course is taught along with Mixology. Cigars,Transportation and Travel and other Concierges Guest services; Personal Service as it applies to Elders, Children, and Pets, and knowledge of Luxury Products, Security Services, Property and Grounds, Maintenance, and Smart Home Care training are all conducted at our 13,000 sq. ft. private estate. Household Management program is also appropriate for Personal Assistants working in private homes.

 

 

Starkey’s Estate Managers’ Program

estatemanagementCourse2 .Starkey’s Estate Managers’ Program is the above course accelerated to be a 255 hour, four-week course for those persons experienced in service including Estate Managers, Hotel Managers, Food and Beverage Managers and Culinary Chefs. Starkey’s Service Management System, Service Terminology & Management Tools, and HQ Software are taught. The student learns the mind and leadership required to succeed in Private Service Management including the essential Management Tools. It teaches how to identify Service Expectations, put them into a customized system and how to deliver those expectations. Each student also identifies their own unique style of Service in our Relationship of Service Course. A series of evaluators teach students to understand the correct style of service or hospitality position for them.  Our Private Service HR course is taught, working with Family Offices, and the Management of Multiple Homes and an in-depth course on Entertaining, Wine Celler Management, overall Vendor Management and working with Private Estate Security. There is no culinary instruction provided in this accelerated course. Colleges would position this course at the Master’s level.

Service Management “Systems” Program

Graduation13. Starkey’s Service Management “Systems” Program presents our patented Service Management System, our capstone Household Management tools and software. It is a 40-hour, five-day course taught at the Starkey Institute for Starkey Graduates who are working in Private Service. It is considered continuing education for our Graduates as it brings the newest management tools available to their skill set.  Our process for customizing an overall Service Management Plan, Starkey’s Service Language for identifying Service Expectations, and for delivering a very high Standard of Service are all detailed in this course. It includes all of Starkey’s Management Tools for Private Service, Standards Matrix, Technical Skills Qualifier, Day in the Life, Ten Service Standard Categories, Service Matrix and more. The System, part of the above courses, is also taught with our HQ Service Management Software as a Correspondence Course.

Private Education and On-Site Training Programs for Employers

The Private Education and On-Site Training Programs are customized programs that consist of Starkey’s patented Systems Course to design a customized Service Management Plan.  We teach the following programs in your home:

  • Nanny Management Program
  • Setting up and training your Housekeepers in Housekeeping, Clothing Care, Etiquette and Protocol for Private Homes.
  • Entertainment and Event Planning (The Ballet of Service and the Formal Dinner)
  • Private Service Culinary Courses

Our specialized On-Site Training correctly positions the curriculum and chooses the right instructor to maximize the results for each employer. These programs are customized for Employed Staff and provided On-Site as requested.

All courses are customized to the Family, Location, Size of Home, number of Staff to be trained and the Environment.

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Starkey's On-Site Individual Module Programs for Homes & Yachts

The following are short–term programs provided as On-Site at Clients’ homes or at Starkey International.  They are specific to the Starkey Ten-Standards categories.  Individual Standards Modules can be taken to receive Course Completions. Full Programs must be completed to receive Certification in each of the Specialized Focus Educational Offerings.

  1. Starkey’s Service Management “Systems” and HQ Software Correspondence Program: This course is the patented Service Management System taught in a Correspondence Course format, using the Starkey Software. Starkey provides a Starkey veteran instructor to help the student complete the course 45 days
  2. The Relationship of Service and Starkey Service Management System Training: This program is transformational in style as it helps each student to learn their specific style of service, their personal reasons for choosing service, the specific technical talents they bring to the table and their natural Service Style for choosing the right position using a variety of characteristic evaluations. It is for students entering or currently working as Household Managers, Butlers, Housekeepers, Nannies and other positions in Private Homes, Hotels, Private Clubs, Concierges Services and Resorts.
    3 Days3. Administrative Skills for Private Service Training: This course teaches Administrative abilities including: adapting to and using Private Service Terminology and Titles, using the Starkey System for identifying detailed Concierge Service Expectations of their Principals, HR abilities including Interviewing, Hiring and Dismissing Staff and Vendors, Managing Staff and the particulars of Private Service Vendors and Administratively setting up the Business of Service.
    5 DaysChef44. Entertainment for Private Service Training: This course introduces the student to entertaining in a private home or Yacht to include: Personal Presentation, Speech and Service Attitudes, International Guest Protocols and Etiquette, Personal Graces, Professional Boundaries, Entertainment Planning, Formal and Informal Table Service and Settings, Wine and Champagne Service, Event Planning, and other technical skills. Designed for Private Household, Yacht, Club Butler Duties or a hands-on Butler position.
    5 Days5. Personal Care for Private Service Training: This course provides non-medical training to include Senior Care Child Care, Guest Care,  and Pet Care, to include Protocols and Etiquette, Professional Boundaries, Light Housekeeping and Amenities, Meal Planning and Nutrition and Concierges Services including Doctor Appointments, Food Shopping, Errands and Transportation. There is no medical training provided.
    4 Daysyacht26. Fine Housekeeping  or Yacht for Private Service Training: Etiquette and Service Training to include Old Guard Housekeeping, Household Organization, Products/Tools, and Hands-on Skills Training to include setting up a customized Housekeeping Plan, Principal Zoning and Task Sheets.
    5 Days7. Clothing and Valet Care for Private Service Training: This course includes training for proper Clothing Care, Closet Organization, Laundry and Ironing, Personal Shopping and recognition of Luxury Products, Care of fine Accessories, spot removal, fine washables, reading labels, basic sewing and dry cleaning management.
    3 Daysyacht18. Transportation and Travel for Private Service Training:  Chauffeur etiquette, knowledge of Private Jets and Yachts, Travel etiquette, packing and unpacking, Concierges for Private Cars and Recognition of fine autos.
     3 Days
    9.  Private Service Culinary Level I: Management of Culinary staff is often a mystery to the Household Manager and the Principal.  This course will give you the tools you need to keep the kitchen organized, select menus, organize their Day in the Life and have the insight to keep your Culinary Staff working at the top of their abilities.  Learn to identify the skills, personalities and Systematic tools required to manage your Private Chef.10. Private Sommelier: An overview and guided tasting of both Old and New World Wines.  It includes aperitifs, digestifs, cordials, and cocktails.  Included in the program is Wine Cellar Management and buying wines for the Private Home.

    11. Property and Grounds Management for Private Service Training: This course provides the overall organization and management techniques required to manage staff and vendors related to the Property and Grounds in Private Service. It includes detailed bids, purchasing, language, accounting and accountability, customizing Zoning, daily/weekly and seasonal time- oriented Task Sheets, Daily Graces and care/storage of work tools.
    5 Days

    12. Maintenance for Private Service Training: This course provides training in the physical care of the environment to include recruiting and hiring appropriate vendors for maintenance needs. This course will also train you about necessary Smart Home Technology needs, mechanical systems, terminology, Task Sheets and more.
    5 Days

    13. Safety and Protection for Private Service Training: This training is specifically designed to develop a core knowledge concerning the Safety and Protection needs for the family from Personal protection to protecting the assets. This training will include assessing risks and systems needed. Safety and protection plans to include authority of property, visitor records, training for staff, access to the home and security outside of the home and working with a professional security company in developing an overall Safety and Protection Plan.
    5 Days

Estate Manager Program

Estate Manager CertificationEstate Manager Certification  is the above course accelerated to be a 255 hour, four-week course for those persons experienced in service including Estate Managers, Hotel Managers, Food and Beverage Managers and Culinary Chefs. Starkey’s Service Management System, Service Terminology & Management Tools, and HQ Software are taught. The student learns the mind and leadership required to succeed in Private Service Management including the essential Management Tools. It teaches how to identify Service Expectations, put them into a customized system and how to deliver those expectations. Each student also identifies their own unique style of Service in our Relationship of Service Course. A series of evaluators teach students to understand the correct style of service or hospitality position for them.  Our Private Service HR course is taught, working with Family Offices, and the Management of Multiple Homes and an in-depth course on Entertaining, Wine Cellar Management, overall Vendor Management and working with Private Estate Security. There is no culinary instruction provided in this accelerated course. Colleges would position this course at the Master’s level.

 

Estate Manager Certification Graduate will have:

  • Service Estate Management Certification.
  • StarkeyHQ™ Software and Service Management Publications.
  • World sophistication in the identification of Luxury Products and resources.
  • Knowledge of Luxury Service Etiquette and Protocols.
  • The technical knowledge of Entertainment, Wine, Event Planning and Wine Cellar management.
  • The Ability to identify, customize and set up a comprehensive Service Management Plan.
  • The ability to manage Smart Home Technology.
  • The ability to develop Contractor and Vendor Resources and manage such contractors and vendors.
  • Professional Profiling for your Service Career Goals.
  • The knowledge of Administrative Skills for Private Service.
  • The ability to integrate Security and Protection for Private Service and integrate security plans with the overall Service Plan.
  • The expertise to lead and nurture multiple household staff personnel utilizing Human Resources procedures that have become essential in large private homes.
  • The ability to provide a polished international presentation and have presence as a Leader.

The Certified Estate Manager Program comprises 255 curriculum hours and is divided into five areas:

 

1. Estate Manager Certification: The Relationship of Service, Service Etiquette and Professional Profiling of your Service Goals.

Students taking theEstate Manager Certification learn to identify why they have “Chosen Service”. Starkey’s Personal Statement Exercise provides a transformational experience in self-discovery, individual Service Styles and Personal Career Goals through the understanding of self! It also includes Service Etiquette, Personal Graces, Service Attitudes and Protocol.

  • Overview and Defining the Relationship of Service.
  • Existing Organizational Structure.
  • Private Service Terminology.
  • Service Philosophy and Attitudes.
  • Self-Assessment in the Relationship of Service.
  • Individual Myers Briggs, Firo-B and Conflict Resolution Styles are identified.
  • Choosing Service, Service Styles and cultures.
  • Developing your Employment Profile.
  • Family Tree Dynamics.
  • Service Code of Ethics.
  • Image and Personal Presentation.
  • Coaching for Private Service Interviewing.
  • Privacy and Professional Boundaries.
  • Roles and Perspectives.
  • Employability Critiques.
  • Personality Aspects of a Service Heart.

2. Estate Manager Certification: Starkey Service Management System.

Our unique Service Management System instructs how to identify service expectations and to customize a service delivery plan to deliver those expectations. This patented Facilities Management tool is a highly sophisticated process for identifying, organizing and prioritizing household staff duties and service expectations. Unique to the service profession, it provides a Management Foundation for Private Service. It includes Terminology, Zones, Housekeeping, Property and Grounds, Maintenance and Security Task Sheets. It synthesizes service delivery hours, position descriptions and provides software for customizing a service delivery plan.

The Starkey Service Management System includes:
  • Introduction to Service Management and Management Tools.
  • Identifying Vision and Service Goals.
  • Employers Family Tree and Traditions.
  • Household Favorites and Preferences.
  • Employer’s Service Standards and Standards Matrix.
  • Establishing the Environment.
  • Physical Structure and Service Flow.
  • Housekeeping and Maintenance Task Sheets.
  • Technical Skills Qualifier and Matrix.
  • Day in the Life™ Schedules and Position Descriptions.
Service Standards include:
  • Administration, Calendars, Inventory.
  • Housekeeping Schedules.
  • Culinary Expectations.
  • Clothing and Valet care.
  • Entertainment and Event Planning.
  • Property and Grounds Management.
  • Maintenance Task Schedules.
  • Transportation and Travel Schedules.
  • Safety and Protection Management.
  • Personal Care: Child, Elder, Guest and Pet.

3. Estate Manager Certification: Administrative Service Management, Financial Management and Human Resources for the Private Home.

Students are empowered with Employment Practices, Day in the Life™, Time Management Skills and financially what it takes to set up a home. Students experience the different roles within service environments and learn that it can be as challenging to Receive Service as it is to Give. This is the Environmental Management and Facilities Overview of administratively setting up a structure within a home or other service Environment.

Administrative Standards include:
  • Introduction to Administrative Standards.
  • Service Flow
  • Working with the Family Office.
  • Financial Management for the Private Home.
  • Finances, Records and Budgets.
  • Human Resources for the Private Home.
  • Background Investigations, Immigration.
  • Managing Calendars, Cell Phones and other Electronic Devices.
  • Managing Appointments and Schedules.
  • Customizing Service Schedules.
  • Inventory and Collectibles.
  • Customizing and Setting Up a Service Management Plan and Creating a Household Manager’s Book.
  • Identifying the People’s Lifestyle Service Vision.
  • Identifying the Environment.
  • Identifying the Service Standards.
  • Working with the Starkey Service Management System tools.
  • Housekeeping Philosophy, Development of Zones and Task Sheets.
  • Presenting the Plan to your Principal and fine tuning.

4. Estate Manager Certification: Entertaining, Wine and the Ballet of Service.

Private Service Event Planning (The Ballet of Service) is an inspirational and educational experience through which students become fully acquainted with including the use of Starkey’s event Planning Management Tool. The Formal Dinner is scheduled; Table Etiquette, Protocol, Formal and Informal Entertaining, Table Service, Table Settings are practiced and Care of Fine Linens. Students also have Organoleptic Tasting, Wine Cellar Management, Classic Cocktails and Cigars. This is the essence of all event-planning learning of the highest order, Guest Care, Etiquette and the Protocols of Formal Service.

Part I Event Planning & the Ballet of Service
  • Setting up for Entertaining.
  • The Formal Table.
  • Seating Charts
  • Table Settings
  • Table Service Styles
  • Table Linens
  • Identification and Care of China, Crystal, and Silver
  • Event Planning, Caterers and Rental.
  • StarkeyHQ© Software for Entertaining and Event Planning.
  • Guest Protocols and Amenities.
Part II Etiquette and Personal Graces, Principals of Service
  • Entertaining Etiquette
  • Personal Service Graces.
  • Grooming, Speech and Writing.
  • The Luxury Market, Products and Resources.
  • Service Strategies for serving the High-Net Worth
Part III – International Protocol:
  • International Protocol and Diversity
Part IV – Introduction to Wine – Level 1
  • The History of Wine
  • Components of Wine
  • Wine Cellar Management
  • The Pairing of Food and Wine Tasting
  • Organoleptic (involving the use of sense organs)
  • Old-World and New-World Winemaking
  • Liquor and Bar Set-up

5. Private Service Management and Leadership and Vendor Management.

Students are empowered with the skills needed to be leaders of people and Managers of projects and systems in Private Service. They are also empowered to be able to manage Vendors in the Business of Private Service. As this is also Administrative Work, it is developing the non-tangible Leadership Styles and Self-Directed Motivation to Manage Processes and Systems.

Management and Leadership course includes:
  • Management of multiple properties.
  • Managing and Resourcing Support Vendors.
  • Listening and Anticipation.
  • Time Management Techniques and Self-Directed Motivation.
  • Understanding Life Balance.
  • Public Relations in Private Service.
  • Desired Management Traits.
  • Leadership in Private Service and Management Techniques.
  • Managing Art and Fine Collectibles.
  • Managing Property and Grounds and Maintenance.
  • Managing Smart Home Technology.
  • Managing Safety and Security and Private Estate Security.
  • Managing Transportation and Travel, Jets and Yachts.

Certification Programs

Certifications: Household and Estate Manager at Starkey International Institute

Click on a title and it will expand to show you full details

Household Management Program

Certifications: Household and Estate ManagerStarkey’s traditional Household Management Program for entry-level Household Managers is a 360-hour, eight-week course that focuses on the psychology and management of private homes.  Starkey’s Service Management System is taught and sets the stage for an overall understanding of Private Service. This course covers in-depth Household  Management, Service Leadership, the Relationship of Service, personality characteristics, service style, service terminology, and the technical and resource skills in 10 category areas including Administrative Management of Service, Private Service Culinary, Clothing and Valet, Housekeeping, Event Planning and Entertaining.
Read Article: The New Household Manager
Inquire About This Program

Starkey’s Estate Managers’ Program

Certifications: Household and Estate ManagerStarkey’s Estate Managers’ Program is the above course accelerated to be a 255 hour, four-week course for those persons experienced in service including Estate Managers, Hotel Managers, Food and Beverage Managers and Culinary Chefs. Starkey’s Service Management System, Service Terminology & Management Tools, and HQ Software are taught.

The student learns the mind and leadership required to succeed in Private Service Management including the essential Management Tools. It teaches how to identify Service Expectations, put them into a customized system and how to deliver those expectations. Each student also identifies their own unique style of Service in our Relationship of Service Course. A series of evaluators teach students to understand the correct style of service or hospitality position for them.

Our Private Service HR course is taught, working with Family Offices, and the Management of Multiple Homes and an in-depth course on Entertaining, Wine Cellar Management, overall Vendor Management and working with Private Estate Security. There is no culinary instruction provided in this accelerated course.

Colleges would position this course at the Master’s level. Learn More Inquire About This Program

Certified Private Service Wine & Sommelier Course

Certifications: Household and Estate ManagerThe Certified Private Service Wine & Sommelier Course is taught along with Cigars,Transportation and Travel and other Concierges Guest services; Personal Service as it applies to Elders, Children, and Pets, and knowledge of Luxury Products, Security Services, Property and Grounds, Maintenance, and Smart Home Care training are all conducted at our 13,000 sq. ft. private estate. Household Management program is also appropriate for Personnel Assistants working in private homes.

Inquire About This Program

Service Management “Systems” Program

Certifications: Household and Estate ManagerStarkey’s Service Management “Systems” Program presents our patented Service Management System, our capstone Household Management tools and software. It is a 40-hour, five-day course taught at the Starkey Institute for Starkey Graduates who are working in Private Service. It is considered continuing education for our Graduates as it brings the newest management tools available to their skill set.  Our process for customizing an overall Service Management Plan, Starkey’s Service Language for identifying Service Expectations, and for delivering a very high Standard of Service are all detailed in this course. It includes all of Starkey’s Management Tools for Private Service, Standards Matrix, Technical Skills Qualifier, Day in the Life, Ten Service Standard Categories, Service Matrix and more. The System, part of the above courses, is also taught with our HQ Service Management Software as a Correspondence Course.

Inquire About This Program

What is an Estate Manager? Function And Job Description

Starkey Estate Manager Placement

What is the Function and Job Description of an Estate Manager?

Estate Manager is a newer term utilized to describe what a Majordomo, House Manager or Butler used to be called, a more American term. It is important to recognize the overall scope of an Estate Manager, while each of the other terms can fit certain duties of an Estate Manager none really fit the true meaning of what a modern Estate Manager does on a day to day basis.

Some other variations do exist such as “Director of Estates” and or “Director of Properties”.

The Estate Manager is an administrative service professional who possesses a mature and seasoned knowledge of Service Management Systems, expertise with multiple homes or in small luxury hotels, and knowledge of working within the Luxury Marketplace, in the Service Environment and throughout the Grounds and Property.

This person must possess basic Human Resource principles, overall knowledge of Transportation and Security, and understand his or her role as part of the Family Office team.

This professional must understand the relationship of service and appropriate Private Service and business etiquette protocol.

This professional must be able to identify all Service Standards, organize work schedules, train, and manage all service staff required to fulfill all Standards for large Estates of generally 18,000 square feet or more, and/or for busy families with multiple residences.  HQ Service Management Software is essential.

View Current Starkey Graduate Estate Managers

Salaries are currently between $90,000 and $300,000 per year with full benefits, and if appropriate, private housing.

Read more about private services titles and positions

The Overall Management of an Estate, or multiple Estates, is quite different from the detail of daily service delivery. Understanding the difference can make the difference of preventing turnover. An Estate Manager’s position is to take on the responsibilities involved in upholding the Service Vision and overall quality of life of the Principal and their family. The Estate Manager should approach a Private Service Management position with the following perspective:

Over all Service Vision Of An Estate Manager

Learn the depth of clarity necessary to execute all operations within a Service Environment; utilize the Starkey Service Management Model taught in the “Systems Course” with careful, skillful and intentional listening to the Principal’s Service Vision.

This written Customized Service Management Plan process will reveal and summarize the economic, human, and social factors required for the successful completion of setting up all aspects of the Principal’s overall Lifestyle, Service Vision and their Environments.

Be sure to achieve agreement with the Principal on the Service Vision, Service Goals and the overall Service Management Plan, including the staff and resources needed to fulfill the service expectations for each home and Service Environment.

Service Management Blueprint and Budget Use the now-complete Service Management Plan Blueprint to gather and analyze the overall budget necessary for the Household/Estate and Service Environment fiscal management. Create and refine monthly, quarterly, and fiscal year budgets in cooperation with the Family Office or Accountant. In some cases, manage the Household/Estate operations and project-specific purchasing, payroll, insurance, etc. specific to those budgets as directed.   read the full article

 

Core Professional Duties in Private Service

logoSmallThe following article was authored by Starkey International.
Positions in a Private Home need to be clear and concise to be successful. This is the profession of the Business of Household Management. It literally means setting up a structure much like you would in a business, to effectively manage the home. The Principals depend on their staff and may not be able to manage the home themselves due to personal commitments. Thus, this administrative piece is most important and is typically given to the Estate Manager, the Household Manager, and in some cases where there is a full time Principal actively involved in the home, the Personal Assistant.

Core Professional Duties in Private Service

Positions in a Private Home need to be clear and concise to be successful. This is the profession of the Business of
Household Management. It literally means setting up a structure much like you would in a business, to effectively manage the home.
The Principals depend on their staff and may not be able to manage the home themselves due to personal commitments. Thus, this
administrative piece is most important and is typically given to the Estate Manager, the Household Manager, and in some cases where
there is a full time Principal actively involved in the home, the Personal Assistant.

In all cases, it is important to set the tone of the environment right away and establish who the staff and vendors are, and what their responsibilities
and duties are in the home. This can be accomplished with listing Core Professional Duties or Position Descriptions of each staff member.
If this task is still unclear, Starkey offers a short one-week, 40 hour “Systems Course” via Correspondence or at Starkey to teach the Principal or
Family Office staff person who is responsible for accomplishing this task.

Core Professional Duties of the Estate Manager

iStock_000004801707MediumOverall Management of an Estate, or multiple Estates, is quite different from the detail of daily service delivery. Understanding the difference can make the difference of preventing turnover. An Estate Manager’s position is to take on the responsibilities involved in upholding the Service Vision and overall quality of life of the Principal and their family. The Estate Manager should approach a Private Service Management position with the following perspective:

Over all Service Vision
Learn the depth of clarity necessary to execute all operations within a Service Environment; utilize the Starkey Service Management Model taught in the “Systems Course” with careful, skillful and intentional listening to the Principal’s Service Vision.
This written Customized Service Management Plan process will reveal and summarize the economic, human, and social factors required for the successful completion of setting up all aspects of the Principal’s overall Lifestyle, Service Vision and their Environments.

Be sure to achieve agreement with the Principal on the Service Vision, Service Goals and the overall Service Management
Plan, including the staff and resources needed to fulfill the service expectations for each home and Service Environment.

Service Management Blueprint and Budget Use the now-complete Service Management Plan Blueprint to gather
and analyze the overall budget necessary for the Household/Estate and Service Environment fiscal management. Create and refine monthly, quarterly, and fiscal year budgets in cooperation with the Family Office or Accountant. In some cases, manage the Household/Estate operations and project-specific purchasing, payroll, insurance, etc. specific to those budgets as directed.

Family Office Administration

officeManThe Family Office, at the Principal’s direction, is responsible for interfacing with specific professionals including insurance, legal, CPA, architecture and design, human resources and building contractors. They might also oversee the detail associated with invoices; maintain the files and historical data necessary to protect the owners and their private/personal corporate entities. It is always essential to maintain confidentiality agreements to minimize Principal exposure. Vendors, Contracts and Resources Locate ethical and reputable commercial service providers within the immediate community, as well as for any remote locations or projects. Maintain highest standards of integrity, steering clear of the unethical “kickback” practices of some vendors.
Develop relationships with vendor owners and managers – communicate the Service Standards and behaviors necessary for the privilege of ongoing contracts with the Principal, Household or Estate. Maintain the records, relationships and protocols to ensure quality product delivery.

Staff Training & Management

Utilize the Technical Skills Qualifier™, the Personal Style Identifier™ and the other Service Management Tools of the System to achieve the necessary depth of clarity with the Principal and with staff to articulate the expected Service Standards, Service Styles, and individual and team productivity, expectations of conduct, requisite skill levels and pertinent behaviors. Create and deliver the expected atmosphere and Lifestyle throughout the household or Estate.

Service Relationships

Nurture the relationships and protocols in all areas to minimize Principal exposure, and to ensure quality service and product delivery. Whenever possible, cross-train to empower staff, control laborcosts and promote the lowest possible turnover.

Service Environment

Educate, develop, manage and nurture talented and committed teams of Private Service Staff, Vendors, and Resources to produce excellent delivery service in the interior and exterior physical Service Environments and Grounds and Property.

Charities and Community Interface

Represent the Principal, Family and Guest priorities within the local and extended community with discretion, gracious yet confidential behavior, intuitive and empathetic service to extended family, friends and neighbors, charitable institutions and professional service providers. Nowhere is the Private Service Manager’s Code of Ethics more important than here. Expect high standards of behavior in all Estate staff.

Safety and Protection Protocols

Complete understanding and support of the Safety and Protection Standards and Security Systems required by the Principal with respect to the Household, the Estate, Transportation and Travel, additional homes, security information, special Guests, and Events of the Principal and immediate Principal and Family.

Project Management

Communicate on behalf of the Principal regarding Design/Build operations: management of contractors, analysis of estimates, quality standards, research and recommendation of contractors and projects.

Core Professional Duties of the Household Manager

A Household Manager (occasionally called “Butler”) is responsible for daily operations of the interior environments and will pay attention to the many subtle details of the Administrative Standards in addition to recognizing and distinguishing specific Service Expectations.

Initial endeavors will include the following:
Immediate Tasks within the first days:

  • ƒƒ Development of a working Service Management Plan Blueprint
  • ƒƒ Supervision of Household Staff and Vendors
  • ƒƒ Preparation of weekly Day in the Life™ Schedules
  • ƒƒ Support or preparation of weekly menus and preparation of meals
  • ƒƒSupport of the Principal, Family and Guests in their daily routine
  • ƒƒInventorying of china, silver, crystal, art work, antiques and other collectibles
  • ƒƒInterfacing fully with Family Office, Accountants, Vendors and Resources

Additional Tasks within the first weeks:

  • Storing resource books, smart home technology information, warranty and maintenance information
  • Maintaining a Safety and Protection Management Plan for the residence and monitoring the security measuresƒOrganizing the pantry and developing weekly menus and grocery, paper products and other household goods ordering lists
  • ƒƒDeveloping entertaining schedules, ordering of service and wine cellar management procedureIf there is a Family Office or Estate Manager to pay bills and issue payroll checks, that person will have a list of vendors, budgets, insurance information and other resources. This is invaluable systems
    information for the Household Manager.

Most families have vendors they have worked with over the years that the House hold Manager will need to continue to work with.

A House hold Manager or Butlerwill scrutinizeand supervisethe level of service that each vendor is providing and what they are charging for the product or service they are delivering.

Words to the Wise for Staff:
Never attempt to change an existing Service
Delivery System until you have had a chance to learn what the System is, what the politics of the House holdor Service Environment are, and the reasons things have been done a certain way. Then, have frank conversations with your Principals and learn their perspectives and share what you have observed.

Core Professional Duties of the Personal Assistant

Emily Morrill_smThe Personal Assistant can often function as the Household or Estate Manager in “smaller” Service Environments where a Principal is the acting Household or Estate Manager and requires Personal Assistant support or as a fully integrated Personal Assistant for a highly recognized Celebrity, Public Personality, CEO or Retired Billionaire.

A Personal Assistant is primarily responsible for interfacing on behalf of the Principal with the Family as needed, their family office and Private Service Staff. The main goal is the support of the Principal’s Life Style Goals, Service Standards, Administrative Tasks, Entertaining, and Event Planning and Travel and Concierge needs.

  • Manage all Correspondence and the Household, Children’s and other Family members’ Personal Calendars
  • ƒƒInterface and Communicate for Principal with Household
  • Staff, Vendors, and Resources ƒƒMaintain Contact Databases
  • ƒƒResearch Specialty Products, Professionals, Vendors and Network Contacts
  • ƒƒManage budgets and bill paying
  • ƒƒSupport the Planning of all Entertaining and Charity Events
  • ƒƒManage Invitations and RSVPs
  • ƒƒAttend Board Meetings and provide Meeting Minutes
  • ƒƒManage International and Domestic Itineraries, Reservations,
  • Transportation, and Travel
  • ƒƒWork with their Principal’s Charities and Non-Profit commitments

Written by: Mary Louise Starkey
“First Lady of Service”
Excerpts from the Original Guide for Household Management 2007

Contact us at www.Starkeyintl.com
Telephone 720-788-3398 or
877-STARKEY

Core Professional Duties in Private Service

StarkeyInternational-PlacementPositions in a Private Home need to be clear and concise to be successful. This is the profession of the Business of Household Management.  It is literally means setting up a structure much like you would in a business, to effectively manage the home.  The Principals depend on their staff and may not be able to manage the home themselves due to personal commitments. Thus, this administrative piece is most important and is typically given to the Estate Manager, the Household Manager, and in some cases where there is a full time Principal actively involved in the home, the Personal Assistant.

In all cases, it is important to set the tone of the environment right away and establish who the staff and vendors are, and what their responsibilities and duties are in the home. This can be accomplished with listing Core Professional Duties or Position Descriptions of each staff member. If this is task is still unclear, Starkey offers a short one-week, 40 hour “Systems Course” via Correspondence or at Starkey to teach the Principal or Family Office staff person who is responsible for accomplishing this task.

 

Core Professional Duties of the Estate Manager

Overall Management of an Estate, or multiple Estates, is quite different from the detail of daily service delivery. Understanding the difference can make the difference of preventing turnover. An Estate Manager’s position is to take on the responsibilities involved in upholding the Service Vision and overall quality of life of the Principal and their family. The Estate Manager should approach a Private Service Management position with the following perspective:

Over all Service Vision

Learn the depth of clarity necessary to execute all operations within a Service Environment; utilize the Starkey Service Management Model taught in the “Systems Course” with careful, skillful and intentional listening to the Principal’s Service Vision. This written Customized Service Management Plan process will reveal and summarize the economic, human, and social factors required for the successful completion of setting up all aspects of the Principal’s overall Lifestyle, Service Vision and their Environments. Be sure to achieve agreement with the Principal on the Service Vision, Service Goals and the overall Service Management Plan, including the staff and resources needed to fulfill the service expectations for each home and Service Environment.

 

Service Management Blueprint and Budget

Use the now-complete Service Management Plan Blueprint to gather and analyze the overall budget necessary for the Household/Estate and Service Environment fiscal management. Create and refine monthly, quarterly, and fiscal year budgets in cooperation with the Family Office or Accountant. In some cases, manage the Household/Estate operations and project-specific purchasing, payroll, insurance, etc. specific to those budgets as directed.

 

Family Office Administration

The Family Office, at the Principal’s direction, is responsible for interfacing with specific professionals including insurance, legal, CPA, architecture and design, human resources and building contractors. They might also oversee the detail associated with invoices; maintain the files and historical data necessary to protect the owners and their private/personal corporate entities. It is always essential to maintain confidentiality agreements to minimize Principal exposure.

 

Vendors, Contracts and Resources

Locate ethical and reputable commercial service providers within the immediate community, as well as for any remote locations or projects. Maintain highest standards of integrity, steering clear of the unethical “kickback” practices of some vendors. Develop relationships with vendor owners and managers – communicate the Service Standards and behaviors necessary for the privilege of ongoing contracts with the Principal, Household or Estate. Maintain the records, relationships and protocols to ensure quality product delivery.

 

Staff Training & Management

Utilize the Technical Skills Qualifier™, the Personal Style Identifier™ and the other Service Management Tools of the System to achieve the necessary depth of clarity with the Principal and with staff to articulate the expected Service Standards, Service Styles, and individual and team productivity, expectations of conduct, requisite skill levels and pertinent behaviors. Create and deliver the expected atmosphere and Lifestyle throughout the household or Estate.

 

Service Relationships

Nurture the relationships and protocols in all areas to minimize Principal exposure, and to ensure quality service and product delivery. Whenever possible, cross-train to empower staff, control labor costs and promote the lowest possible turnover.

 

Service Environment

Educate, develop, manage and nurture talented and committed teams of Private Service Staff, Vendors, and Resources to produce excellent delivery service in the interior and exterior physical Service Environments and Grounds and Property.

 

Charities and Community Interface

Represent the Principal, Family and Guest priorities within the local and extended community with discretion, gracious yet confidential behavior, intuitive and empathetic service to extended family, friends and neighbors, charitable institutions and professional service providers. Nowhere is the Private Service Manager’s Code of Ethics more important than here. Expect high standards of behavior in all Estate staff.

 

Safety and Protection Protocols

Complete understanding and support of the Safety and Protection Standards and Security Systems required by the Principal with respect to the Household, the Estate, Transportation and Travel, additional homes, security information, special Guests, and Events of the Principal and immediate Principal and Family.

 

Project Management

Communicate on behalf of the Principal regarding Design/Build operations: management of contractors, analysis of estimates, quality standards, research and recommendation of contractors and projects.

 

Core Professional Duties of the Household Manager

A Household Manager (occasionally called “Butler”) is responsible for daily operations of the interior environments and will pay attention to the many subtle details of the Administrative Standards in addition to recognizing and distinguishing specific Service Expectations. Initial endeavors will include the following:

 

Immediate Tasks within the first days:

  • Development of a working Service Management Plan Blueprint
  • Supervision of Household Staff and Vendors
  • Preparation of weekly Day in the Life™ Schedules
  • Support or preparation of weekly menus and preparation of meals
  • Support of the Principal, Family and Guests in their daily routine
  • Inventorying of china, silver, crystal, art work, antiques and other collectibles
  •  Interfacing fully with Family Office, Accountants, Vendors and Resources

Additional Tasks within the first weeks:

  • Storing resource books, smart home technology information, warranty and maintenance information
  • Maintaining a Safety and Protection Management Plan for the residence and monitoring the security measures
  • Organizing the pantry and developing weekly menus and grocery, paper products and other household goods ordering lists
  • Developing entertaining schedules, ordering of service and wine cellar management procedures

 

If there is a Family Office or Estate Manager to pay bills and issue payroll checks, that person will have a list of vendors, budgets, insurance information and other resources. This is invaluable systems information for the Household Manager. Most families have vendors they have worked with over the years that the Household Manager will need to continue to work with. A Household Manager or Butler will scrutinize and supervise the level of service that each vendor is providing and what they are charging for the product or service they are delivering.

 

Words to the Wise for Staff: Never attempt to change an existing Service Delivery System until you have had a chance to learn what the System is, what the politics of the Household or Service Environment are, and the reasons things have been done a certain way. Then, have frank conversations with your Principals and learn their perspectives and share what you have observed.

 

Core Professional Duties of the Personal Assistant

The Personal Assistant can often function as the Household or Estate Manager in “smaller” Service Environments where a Principal is the acting Household or Estate Manager and requires Personal Assistant support or as a fully integrated Personal Assistant for a highly recognized Celebrity, Public Personality, CEO or Retired Billionaire. A Personal Assistant is primarily responsible for interfacing on behalf of the Principal with the Family as needed, their family office and Private Service Staff. The main goal is the support of the Principal’s Life Style Goals, Service Standards, Administrative Tasks, Entertaining, and Event Planning and Travel and Concierge needs.

 

  • Manage all Correspondence and the Household, Children’s and other Family members’ Personal Calendars
  • Interface and Communicate for Principal with Household Staff, Vendors, and Resources
  • Maintain Contact Databases
  • Research Specialty Products, Professionals, Vendors and Network Contacts
  • Manage budgets and bill paying
  • Support the Planning of all Entertaining and Charity Events
  • Manage Invitations and RSVPs
  • Attend Board Meetings and provide Meeting Minutes
  • Manage International and Domestic Itineraries, Reservations, Transportation, and Travel
  • Work with their Principal’s Charities and Non-Profit commitments

 

 

 

Mary Louise Starkey

First Lady of Service

Excerpts from the Original Guide for Household Management 2007

Starkey International Institute – 720-788-3398

Let’s Talk Housekeeping

housekeeping1In 1981, I was a young single mother of two active sons. A few years earlier, I completed a degree in Community Services Development with a minor in Writing. In those days, what I had to offer was in demand. However, every time I submitted my resume for a position in my field, I walked away from the interview knowing that there was something else I was to do. I was at a crossroads in my life without direction. Money began to run short. I was forced to find something to pay my bills. One of my friends suggested that I go with her to her husband’s small construction work site. He was paying people $50 per hour to take plaster and other debris off of newly installed windows. The work was hard, but I liked it and was desperate to do something.

 

Inspired, I decided to see what other cleaning or housekeeping work I could find to keep me going. I put an ad in our local paper, and within two weeks was earning enough to make me take a second look at what I had uncovered. I charged twice as much as anyone typically paid. Clients did not mind as I was not the typical domestic arriving at their door. Within days, I had people answering my ad who wanted me to find them housekeeping work. Surprisingly, I also learned that some callers were seeking girls for less than desirable work. The code was always, “I understand you cook”! I grew wise in my choice of words, and made it clear that only housekeeping was for sale. I interviewed multiple potential housekeepers to work with me at “Starkey and Associates, Inc.” Most people who answered my call for more qualified housekeepers were 60 plus years old, had been housekeeping for 25 years, and were tired. I had a different sort of person in mind. I was looking for “Quick, bright, educated professionals, who had good self-esteem, were trained in housekeeping, and saw themselves as professionals. These people were few and far between. There was a great deal of work to do in this industry, and I felt I was the person to do it.

 

housekeeping1Homes we served were typically 1 to 3,000 square feet, with average standards. Clients appreciated our coming every week at the same time, and completing the cleaning basics. My associates expected to stay from 3-6 hours depending upon the contracted agreement, and used their cleaning supplies. The model quickly became very popular. Within one year, I had 30 women working with me, serving over 300 clients.

 

One day, a client contracted for only her kitchen to be cleaned, and allotted 6 hours. It was beyond dirty! My scheduled associate woke up with a terrible cold, so I did the cleaning myself. At the end of the 6 hours, you could eat off the floor. I had cleaned out the pantry of all foods older than 2 years, scrubbed the floor on my hands and knees, and cleaned the stove until it shined. The client arrived home, fired me and refused to pay. Her idea of clean and mine were not the same. She was a hoarder and I had disrupted her world. It was another lesson learned.

 

Today’s housekeeping world is not much different. The average rate per hour is higher at $25, but the way people enter the housekeeping world is not.

 

I learned that housekeeping for each HNW employer is different. They typically follow what their Moms taught them. Cleaning for each client is unique, and it is the housekeeper’s task to learn each vision.

 

housekeeping2I began to develop ways of asking how they wanted tasks performed, and end results. I also learned which clients did not know what they wanted, and they were the ones who were much more difficult to please. Most importantly, I learned that of the close to 500 different homes I had visited, not one client wanted their home cleaned in the same way! I learned I needed to teach them process and procedures. Household Managers must do this to teach priorities and expectations. If this is not done, Housekeepers in today’s world think robotically and clean the same rooms daily, whether it is needed or not! They also have no knowledge of the care of fine collectibles, often ruining works of art worth millions.

 

It all taught me about the required business and accounting principles and insurance necessary to protect me, how to lead and manage people, time management, and about employees’ motives in serving others. It taught me about clients, and those I choose to serve. I learned that as a Housekeeping Baseline, it takes 4 hours to clean 2,000 square feet if cleaned on a weekly basis with average cleaning standards. It all prepared me for what was to come.

 

These simple changes in my growing business model made us very popular for our high quality of work. My parents were embarrassed that I was, in their mind, a cleaning lady, but I didn’t care because I was making very good money and learning how I loved to make a difference. I also learned that I personally loved cleaning. It felt healing to me. Maybe as I cleaned for others, I was also cleansing my inner soul. Starkey and Associates, Inc., my housekeeping company, lasted over 17 years, until I had eventually grown my abilities and company to what it is today: Starkey International Institute for Household Management, Inc. Starkey trains Professional Housekeepers about etiquette, surfaces, products, rotational needs and timing directly in homes and we’re experts at it! I found my path in life; it has been indeed a gifted journey. -Mary Louise Starkey

Administrative Standards For Private Service

Starkey International - Administrative Standards For Private Service

Administrative Standards for Private Service require a unique blend of knowing how your employer thinks, and their individual priorities. The wealthy matriarchs of our past taught their daughters how to set up household structures. Today’s world is much more challenging with new money having little knowledge about household employees, procedures, and understanding the required need for knowing what they want, and a specific structure for staff to meet those expectations.

There is a lack of trained professionals who understand how to set up service structures, household boundaries, fine housekeeping, private cooking and more. It’s just not the same!

Administrative Standards typically include:ƒ

  • A sophisticated language and knowledge of service and how to customize and develop a written Service Management Plan.
  • Experienced in Human Resources, payroll, QuickBooks, hiring practices, privacy agreements and security awareness specifically for the household industry.

 

Starkey International - Administrative Standards For Private Service

The days of only needing the service of a Butler or Housekeeper to provide table service, answer the door, and accomplish fine housekeeping are over. Administrative tasks always begin with learning the Service Vision and expectations of the Principals. The Household Service Plan can only then begin to be written and developed. Day in the Life outlines from the managers pre-plan their upcoming week and provide an excellent communication tool between the Principal and their Household or Estate Manager. Standards in ten primary categories include:

  • Administrative
  • Housekeeping
  • Culinary
  • Clothing
  • Entertaining
  • Property and Grounds
  • Maintenance
  • Transportation and Travel
  • Safety and Protection
  • Personal Care

Starkey has found that these categories of Standards are active in all service environments and must be identified. Private Chefs should develop weekly menus to organize food purchasing and entertaining. Starkey developed and patented its Service Management System over 15 years ago that accomplishes the identification of these tasks.

Starkey has learned that unless this information is quickly gathered from the Principals, the home or estate will soon begin to feel like what staff would prefer in their own homes. Administrative Standards also include setting up the home or estate to support household staff. Starkey calls this the “Service Flow” within a home and outlines the needs of your household staff in great detail. Imagine showing up to a Household Management position and learning that no one has considered that they might need office space and essentials to accomplish the above tasks.

Private homes and estates are supervised and run cooperatively by the family, the Family Office, and the private service managers. Private Homes are much like a small office with several persons wearing more than one hat and accomplishing many tasks. This is why position descriptions, Day in the Life duties, Zoning and Task Sheets, excellent communication practices and the identified Service Standards all come into play and are all written for clarity.

Administrative Standards vary from home to home, but as additional homes and properties are purchased, expanded or remodeled, each must be run in accordance with the family’s service expectations. Starkey Graduates are positioned to last many years with their Principals as new children are born, go off to college, and as Principals eventually downsize their holdings to experience new lifestyles. In addition, family foundations are formed that support the community, and when special projects are identified to be accomplished, administrative tasks become essential to the overall well-run home or estate.

  • ƒBasic accounting procedures and what is expected from the Private Service Staff pertaining to household finances.
  • Care of collectibles, insurance coverage, and required comprehensive inventory.
  • Genuine people management skills with proven communication and leadership skills.
  • ƒOverall concierge services, commercial and private travel, and the development of lifestyle resources for the family.
  • Working with family offices, non-profits and foundations
  • Excellent abilities with a variety of today’s technology including calendars, Microsoft Office, smart home technology, security systems and more.

With children and pets underfoot, it may be difficult to maintain safety. Starkey often looks at the location and size of laundry rooms for accomplishing ironing, folding, and laundering clothing. If the bedrooms are on the 3rd floor, and the laundry room is in the basement or very small, it will not support this laundress in feeling good about her work or accomplishing her required tasks.

Finally, we would like to emphasize that all businesses, including Household Management, must have three elements of planning to be successful.

  1. It must begin with an overall Service Vision that identifies priorities and service expectations.
  2. It must have a unique Service Management language to speak clearly and communicate what is needed.
  3. All Certified Household and Estate Managers must have use of management tools specific to Household Management to communicate to a Principal in one page reports, how they will develop and manage their service plan including the number of required staff, their abilities, work schedules, and the Service Standards they will be delivering. This is the administrative work and ongoing planning required to succeed in today’s world of a Certified Household or Estate Manager. It takes great professional discipline to work consistently on another’s agenda, and is the true artistry of Private Service.

Mary Louise Starkey
First Lady of Service
Starkey International Institute, Inc.

On-going Short-Term Education opportunities at Starkey

Winter Short-Term Education opportunities at Starkey

Essential Private Service Knowledge

Education for the Working Household or Estate Manager

Professionals in Private service are seeking ways to grow their skills.  I just received a call from a Chef who has found himself in a $200k a year Estate Management position without the experience or training to functionally set up a plan.  (more…)

Questions to ask Yourself Prior to Attending Starkey

Questions I Wish Students Would Have Considered Prior to Attending Starkey

1.  What’s it like to be in service?

It’s life changing.  To be in a world of wealth, but not from it, provides great learning, personal development and access to knowledge that otherwise is not often available.  You’ll never be the same!

2.  What about Work and Family balance?

It can be challenging.  If you are seeking that 9-5 job, this is not for you.  It’s typically a 50 hour week, but what great paying job isn’t? It is a lifestyle, but you will have spans of time for family and play.

3.  Can I have the exact position that’s right for me?

Yes…. Starkey has in place a sophisticated educational process for you to learn what that perfect position is for you.  It’s an integral part of our educational process.  Further, our placement team listens carefully and helps you create that opportunity.

4.  Do I have to know a lot of technology?

Yes…. We live in a techie world from computers to smart home technology.  You must have a working knowledge of computer software to succeed at Starkey.

5.  Why don’t clients hire me and then train me?

I don’t know of another industry where your employer first educates you, except possibly the military, and then you are required to stay at least four years and put yourself in harm’s way!  Persons earning income at this level are expected to be life savvy and have enough resources to educate themselves in Private Service with appropriate Management tools and service expertise to warrant a six figure income. Your clients will then provide their specific expectations and priorities.

6.  Why choose Starkey as opposed to other program?

We have spent 34 years developing both sophisticated curricula and relationships with the high net worth. Our teachers are the finest in the profession. We teach real management with multiple management tools for Private Service. Our Personal Statement work teaches you who you are and the position that is really right for you. We position you with employers that want what you bring culturally, psychologically, ethically and in technical skill. Starkey genuinely provides opportunities not available anywhere else in the world.

7.  Why do I need training in Private Service before you Place me?

That is really a good question. You may know how to cook or manage a boutique hotel and have a range of other important skills. The key, however, is understanding the psychological aspects of private service and the management system we teach you that will ensure your success in private service. Our clients expect the best of the best and we provide you with the education that will help you determine the perfect position for you. We have real standards of professionalism.

8.  What are Private Service Management tools?

Starkey has 19 patents, copyrights and trademarks. We have authored 15 publications, software for private homes, hiring tools and a language for you to speak as a professional in Private Service.  Starkey has  developed a day in the life template for sharing with your employer what you do, a customized housekeeping system, baselines for identifying how many hours of work time each staff member must complete to meet the employers’ service expectations and most importantly a defined process for setting up and customizing an overall written service management plan.

9.  How do I know which of your educational programs is right for me?

There is an actual acceptance process we adhere to.  It requires a background check, knowledge of computers, lifestyle restrictions, health, prior education, work experiences and aptitude for service. Starkey will ask for your résumé, will carefully ascertain your knowledge about service and career goals and recommend the right program for you.

10.  Why is it important for me to know so much about me prior to entering service?

Several reasons:  Service is a lifestyle.  It’s an intimate relationship with a principal and family with unique service expectations. Starkey works with you to help you see who you are and what’s important to you so you might use these same tools to learn from your principal who they are and what’s important to them.  It helps you be on their agenda in serving them. It further identifies the right position for you to grow with for many years. Private Service provides a process of personal development that will change you in all ways.

11.  Are these positions domestic in nature?

No, not in the traditional sense. We teach you a new way of thinking about and delivering service! They are highly paid, with professional boundaries, requiring superior technical skills, with real management and leadership requirements. Our courses are considered master’s level curriculums.

12.  Who hires Starkey Grads?

Our Clients today are primarily New Money and of great wealth.  However, new clients often do not know what they want or how to receive service.  Real knowledge of Private Service, therefore, is required to genuinely succeed.

Service as a profession is experiencing rapid growth. Starkey knows there are nine million positions in the marketplace with old and new wealth, with hotels and retirement communities. Service has indeed become an expertise.  If we are to have a real profession, like all professions, education is required to genuinely succeed.

Apply Now & Join our Starkey Family of Certified Professionals. 

The Starkey Service Management System

The Starkey Service Management System© is a Specialized Management Tool for Private Service
Serving Employers, Service and Private Service Professionals

Starkey International® is committed to delivering the highest level of Private Service education available. Each Starkey service is designed to provide students and employers with a superior level of Private Service. To meet these standards of excellence, the Starkey International Institute for Private Service Management® has established:

 

Starkey: The Global Experts. “Serving” The High Net-Worth Style

An International Educational Institute for Service and Private Service Education that offers sophisticated and advanced training in Household and Estate Management and in Service Management that educates Principals, guests and students about “Service as an Expertise.” Our curricula teaches Starkey’s Patented Service Management System and StarkeyHQ© Software; Service Technology, Human Resources, Vendor Management Tools, Private Service Entertaining and Event Planning, Wine Cellar Management, Private Chef Culinary which customizes Flavor Profiles, Butlering, Fine Housekeeping, Service Etiquette and Protocols, Smart Home technology and Service as an Expertise.

On-Site Training Consultations and Customized Private Service Training are available for Private Homes and Estates and their household staff, for residential communities, and for high-end boutique hotels. Starkey helps develop and customize service management plans and technical skills training as requested in setting up a customized Service Management Plan, Zoning and Task Sheets, Household Etiquette and the Relationship of Service, Fine Housekeeping, Formal Entertaining and Table Service, Private Service Culinary Skills, the Marriage of Food and Wine, and Wine Cellar Management.

Recruitment and Placement for our Certified Graduates to succeed by matching Certified Household Managers® and Certified Estate Managers®, Certified Service Managers, Butlers, Personal Assistants, Concierge, Senior Service and other “veteran industry professionals,” with exactly the right potential Principals in private homes, boutique luxury hotels, and senior and residential communities. Starkey has become highly accurate in our placements, providing quality of life for both our Clients and our Graduates by using our multiple character assessments, Technical Skills Qualifier, and Service Style indicator. On-going Placement statistics portray 90% of our Graduates are working with typical placements lasting more than five years.

The “Starkey Brand” has been carefully developed and promoted over the last 35 years to stand for quality and to specifically support our Graduates and those Principals that hire our Graduates. Starkey has been featured as “the Harvard of Private Service” on TV networks, in Publications, and other media for many years. Our Starkey Brand and Crest is well-known throughout the industry in the U.S., Canada, Caribbean, Europe and Asia as setting the Standard for Private Service. It is our commitment to creating a growing profession and education that brings great value and expertise