Starkey Milestones


Created the concept of the Professional Household Manager and coined the term “Household Manager”


Became a nationally recognized private service placement company


Hosted first “International Nanny Conference” and became a charter member of the International Nanny Association


Developed first approved educational curriculum for personal service and Household Management


Published first Household Management text, The Original Guide to Household



Opened first School for Household Service Management in the United States
1991 Featured on the front page of the Life Styles Section, USA Today
1995 Developed the first professional and systemized language for the service profession
1997 Patented the world’s first Service Management System that identifies and manages

Service Expectations

1998 Published Mrs. Starkey’s Nanny Manager©
1998 Developed The Household Manager’s Software for the Private Service Profession
1999 Offered first publication for Private Chefs, The Alchemy of Cooking©
1999 Starkey International® featured on front page of The New York Times
2000 Published Mrs. Starkey’s Setting Household Standards© for employers
2000 Created “Restoring the Art®” Continuing Education Conference, now an International Association for Private Service Professionals
2001 Starkey Household Management curriculum became an approved U.S. Military

educational program

2002 Incorporated Wine Cellar Management into Household Management Curriculum
2003 Began training Butling and Service Etiquette Skills for the Hospitality Market, Private Clubs and Luxury Service Hotels
2005 Household Manager title accepted by the Department of Labor. Supported the development of a National Certification in Household Management
2007 Prominently featured as Chapter One in the Wall Street Journal’s publication “Richistan,” by Robert Frank, about High Net Worth, as well as Frank’s book The High Beta Rich!
2008 Graduated Class 100!
2008 Featured in London Times and French TV
2009 Development and re-release of StarkeyHQ© Service Management Software – Managing the Business of Private Service
2009 Featured in The Costco Connection
2009 Featured in Forbes Magazine and “The Today Show”
2010 Created specialized student scholarships and loan programs in cooperation with Restoring the Art® for Potential Students needing financial aid
2010 Invited to provide Luxury Service Education in Asia and the Caribbean


Created specialized Service Managers Certification Program for Estate, Service, Concierge, Senior and other Service Hospitality for Residential Communities.


Launched Certified Service Management System Correspondence Course
2013 Teaching Starkey curriculum in China
2015 Created Textbooks and Curricula for each of the Ten Standards