The Business of Private Service

mrsStarkeyAdministratively, I had never thought of myself as particularly skilled. I was indeed an entrepreneur, and had a very clear vision of what I was to accomplish, but the administrative perspective was way too structured, systematic and maybe boring for my active service heart to ascertain. I remember early on, when organizing a housekeeping company, the idea of keeping books, hiring staff and actually purchasing a computer in 1981 was way over my head. I set up my first corporate bank account using my father’s credit card and cashed in a paid up life insurance policy purchased for me at birth.  He co-signed the card so that the bank knew someone would be accountable.  After all, I was just a cleaning lady. I kept that card for 25 years, well after he had passed on. Giving it up was a traumatic experience. His name on my credit card forced me to always keep my bills paid.  I would have rather died than have the bank call him suggesting I had failed in the administrative duty of paying bills. (more…)

The Real Cost of Turnover in a Private Residence

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When there is Staff turnover in a private residence more may be lost than just time and energy to rehire for that position. There is substantial Financial and Emotional loss for the Principals and family. We will explore these areas below.

First of all, consider the overall knowledge the Staff employee may have of the Procedures in the home and on the Property or the Favorites of the family or guests that are rarely written down. The majority, if not all, of this knowledge is at risk of being lost when the Staff employee walks out the front gate.

Consistency of the day to day operations of the home, property and family schedules will be disrupted. Relationships are created when there is Staff working in a private residence. Separation can be difficult for the family, particularly for children or elderly parents. Familiarity provided comfort and a new hire will be stressful until they are proven to be trustworthy. (more…)