DS-2008

 

Certified Estate Manager/Chef

Personal Statement:

I have been a private service professional for about a third oof my 30-odd year professional life in hospitality. I have a passion for what I do, and have never considered not being in hospitality. My first memories of service happened in childhood. I remember making dinner with my older brother for our parents when I was only 5 and taking such pride in it. I also recall the magic of my grandfather’s club: napkin folds, polished silver, and professional service. I paid attention to the right way to set a table and found myself frustrated with my little brother, who would put everything in the wrong place.
One of my first cooking jobs was at a rustic Massachusetts arts retreat, where, at 20 years old, I ran the kitchen. I have a lifelong relationship with the arts facility, starting as a child and recently spending six years on the Board of Directors. Working at Pinewoods taught me an acute awareness for the needs of others. My experiences there are the foundation of who I am professionally, and I continue to serve the facility as board member. I have served on the boards of other arts nonprofits, and understand the value of philanthropy, which in itself is a form of service.
I attended the Culinary Institute of America, which led to positions in world-class restaurants and hotels. On my first day on the job at La Grenouille, the last of the old guard “Grande Dames” of New York City, every waiter stopped, introduced himself and shook my hand. I had never experienced such civility in the workplace, and it is a model that I have aspired to ever since. La Grenouille has been justifiably awarded a James Beard Award for service. Fantastic service flowed from how the staff was treated and how the staff treated each other.
After working at The Jefferson, a luxury hotel in downtown Washington, DC, I moved into private service, initially as a chef, but then growing into a Household Manager. The first family I worked for was that of Kenneth Feld, the owner of Feld Entertainment. It was an exciting home to serve, as the family frequently entertained guests, and I wore both hats as chef and formal server. They loved being surprised and were excited by new things, and I grew tremendously.
Eventually, I would go to work for Julian and Elizabeth Eisenstein, both retired professors. I spent four and half years with them. I then attended Starkey International Institute for Household Management to fine-tune my Household Management skills. I returned to the Eisenstein’s fulltime several years later when they were in their 90s. They needed someone they trusted, and this job became the most profound work I have ever had. When they passed away, I continued to work for the estate, managing the complexities of closing the home. There was mutual respect between us, something that is crucial for any service relationship.
Currently, I work as part of a team of chefs serving the needs of a family here in DC area. . While I do not need to leave the position, I would like to get back to household and estate management. My management skills stem from a lifetime of serving others and a belief that bringing happiness to others matters. I am the go-to person within a home, paying attention to every minute detail and exceeding my principals’ expectations. I look forward to taking the depth of my knowledge to my next employers.

MC-2014

Certified Household Manager/Chef

Personal Statement:

I was born in Washington D.C. in a Catholic family with an older brother and sister. My father’s family is Italian and my mother’s is Greek. My early childhood was spent in Maryland where I was surrounded by books, music and the freedom to be a child and explore the outdoors. Most days were spent building forts, exploring the woods and spending hours along the Potomac River. I have been very organized even since childhood and this has followed me into adulthood; I know the value of hard work and I feel my natural ability to organize and my common sense allow me to get the job done. I quickly learned that honesty and integrity combined with my ability and drive to work hard were valuable assets and staying true to these values would be the only way to succeed and have true pride in myself at the end of the day. My standards are high and I want to make sure my Principal’s expectations are met and exceeded. I take great pride in my work. Over the past twenty years, I have been fortunate enough to have been able to travel and do what I love to do, cook and explore. I have honed my skills over the years and have had the fortune to be able to work in fine dining restaurants, busy hotels and most importantly, for private families. Working in the private service field started with parties and catering events and the next natural step was to work in private homes and that is where my service heart has been ever since. I have been able to take care of the daily needs of my Principals, their family and guests. I have the natural ability to see what needs to be done, anticipate needs and fill them. My top three service standards are Culinary, Administrative and Housekeeping. Culinary: I have enjoyed cooking and entertaining from an early age. I started buying cookbooks in my early twenties, and then decided to attend Scottsdale Culinary Institute. After culinary school, the fire was lit and I was then able to learn from many creative chefs along the way. My experience after being formally trained turned into a quest for knowledge that led me to explore different avenues in the culinary world. I worked in many facets of the restaurant service industry including three catering companies, large hotels, many intimate restaurants, giving cooking demos at a resort, creating countless menus for service in many restaurants, working as a chef in pastry and seven years as a personal chef for a lovely family. I am able to utilize my skills and experience in the culinary field by being able to identify the needs of my Principals and their guests and surpass their expectations. I am able to cook all kinds of meals, orchestrate dinner parties and create memorable desserts and pastries. I am also able to organize the pantry/food storage areas to make sure healthy food is always available and at its best. I am able to set up for smaller parties, from flowers to music and everything in-between.

TL-2019

Certified Household Manager

Personal Statement:

I was born in New York City and raised in Tennessee, the fifth of six children. My father’s brother adopted all six of us when my parents found that they could not care for us. Loyalty and perseverance are very important and are values I hold dear. At my very core, I have a true service heart. I anticipate the needs of those around me and find pleasure in meeting those needs. After serving in the Air Force during World War II, my adoptive father became a successful commercial pilot for 40 years. My adoptive mother was a flight attendant before raising six children and keeping an immaculate home. I was raised Catholic. International travel, gourmet cooking and baking were priorities in our family. An elaborate Sunday evening dinner was a regular ritual. In high school, I realized I had a natural aptitude for order and an eye for detail. Being around my mother and four sisters gave me experience in flower arrangement, gardening, and meal planning, in addition to regular cooking and cleaning. As a devote Christian, I earned a children’s ministry degree, and continue to uphold strong family values. People who know me in a variety of contexts would say their first and enduring observation about me is that I have a genuine joy in serving others. My parents have a strong work ethic and imparted that to me. Given my personality and personal values, serving is not burdensome, but something I truly enjoy. I lived in both Belgium and France, which gave me a great respect for European cuisine and culture. I also lived on a kibbutz in Israel. In Nashville, Tennessee, I had a successful cleaning business serving a high-end clientele, in addition to a small catering company in Nashville with my sister. I have a love of a clean and organized home, particularly one that enjoys good cuisine. In addition to my family experience growing up, I have advanced housekeeping skills in both hotels and private homes. I have also assisted in serving in multiple homes for physicians and business executives. I bring a high level of love and caring to a home and help to create a memorable lifestyle. During the past 20 years, I have worked many parties, banquets, weddings and large events. Early in my career I worked at the Gaylord Opryland Resort & Convention Center for more than 15 years. It gave me tremendous experience with the logistics and planning required for events. I am trustworthy, loyal and reliable. I’m also very quiet introvert, and often can work through a day without being seen. I desire to cook and support housekeeping where my talent and experience fits well with the needs and desires of the principal. Thank you for the opportunity.

DS-2019

Certified Household Manager/Personal Chef

Personal Statement:

I was born on November 21, 1986 in Billings, Montana to Hector Alvarado and Candesa (Candy) Strait. My family has deep roots in Montana, as my father’s grandmother moved to the United States from Mexico when she was in her twenties and opened Momacita’s Café which is a wonderful hole-in-the-wall family restaurant in Billings. His mother eventually took it over and has kept it going since the late 1970’s; she is hoping that one day one of the family takes it over to continue the family business. I was raised primarily by my mother who was a Protestant, although not overly religious. She was a military brat, growing up all over the United States with her two sisters. Her father served in the United States Air Force for 28 years, and retired from the service as a Colonel in 1991. Her mother was a typical military spouse; she loved to entertain and take care of the household. My father also grew up in a Christian household with two brothers in Billings, Montana; however, as he grew up he became Agnostic. He eventually joined the U.S. Army and served for 11 years before he medically retired. After he got out of the military, he went to college to get his teaching degree and became an art teacher in Hardin. I grew up as an only child for the most part. My dad and my stepmom could not conceive, so they adopted a girl. I had a babysitter for most of my childhood, as my mom worked most of the time to support us. Around my friends, I acted as the conscience of the group and could recognize problems before they happened. When I was 13, I started taking care of myself and learned how to cook. That’s when I created my first recipe, a simple spaghetti sauce. My mother grew up with her parents doing a lot of formal entertaining and felt it was necessary for me to know how to entertain in a formal environment. However, I did not learn housekeeping and organizing until I met my wife, whose mother had her own cleaning business. I first realized that service was my calling when I became an Enlisted Aide (similar to a Household Manager for the military) in 2005 while serving in the U.S. Army. I have personally worked for seven different officers, performing administrative and housekeeping duties and hosting various military events. Serving in this capacity helped me develop my keen eye for detail. I consider myself to be a giver, to see a need and to fill a need. I love being able to help others when they need it or sometimes before they realize they need it. I consider myself to be a hard worker and very respectable and honest, which has made me be the person who always follows through with what I say I am going to do. I am looking forward to a Household Manager/Chef opportunity with a family or individual. Happy to travel with a Principal for up to three months at a time.

SC-2022

Certified Household Manager

Personal Statement:

I was born as an only child in Richmond, Va. I was raised by hardworking parents who instilled a hard work ethic from an early age. When I was 13 years old my father passed away from colon cancer. At the age of 15 years old I started working in restaurants to help my mother pay bills. Though some tough experiences early in my life, I am very grateful as it has helped me understand the importance of work ethic.

My father worked and retired from Dupont company as a factory worker before he passed away and my mother worked at Dominion Virginia Power as customer service representative. Both worked very hard as I was growing up and I learned from a young age how working hard and doing things the right way could and will lead to a successful life. When I turned 17 my Uncle moved in with my mom and I after he had served in the Navy for 15 years. Through talking with him and hearing his stories, I knew the Navy was a place for me to not only get away from my hometown, but to serve my country and make a career.

It has been my honor to serve my country over the last 18 years in the United States Navy as a Senior Chief Petty Officer. I currently serve as an Enlisted Aide to the Deputy Commander, United States Space Command. I have learned an incredible amount about leadership and service while serving in the Navy and while living the Navy core values of Honor, Courage, and Commitment. This career has afforded me the opportunity to learn and enhance my culinary skills competing all over the United States and Internationally, earning multiple Gold, Silver and Bronze medals through the American Culinary Federation. Also, allowing me to become a Certified Executive Chef through the American Culinary Federation and Pro Chef 1 through the Culinary Institute of America. My training and job experience as an Enlisted Aide as a Flag Chef has given me the opportunity to takecare of households, serve, and entertain over 11 General and Flag Officers with their families.

I am self-confident and trusting. My military service taught me to be well-groomed and to have a professional appearance. I have leadership with a sense of purpose and I  am able to efficiently communicate any tasks at hand, having a great ability to communicate and master the moment. My friends and family love my devotion and commitment while being light hearted and funny. Everyone knows if they are in need they can always count on me.

My personal service goal is to ensure high-quality service is provided to all. I always feel my job should be accomplished to the highest of standards. I am proud to be a graduate of the Starkey International Institute for Household Management having earned the title of Certified Household Manager in accordance with a curriculum approved by the State of Colorado. I now understand what it means to be able to not only “Identify a Service Standard, or Vision, but to use that information in the creation of a Customized Service Delivery System.  Perhaps this Customized Service Delivery System could serve your family.

My top four Service Standards are Administrative, Housekeeping, Culinary, Entertaining

Administrative:
● Certified Lean Six Sigma Yellow Belt and Black Belt for project management
● Familiar with the use of PC operating systems
● Experience managing and leading staff
● Manages schedules, calendars, household budgets, and vendors
● Creating menus, tasks sheets, and end-of-week reports through word and excel.
● Create and implement a service management plan and housekeeping plan
● Trained in the patented Starkey Service Management model

Housekeeping:
● Capable of zoning a home for cleaning and creating task sheets
● Able to clean according to zoning and tasks sheets
● Cares for high-end antique furniture, and oriental style rugs
● Keeping high standards of home cleanliness; ensuring the home is always ready for guests
● Knowledgeable on the use of specific cleaning and laundry products and their appropriate use

Culinary:
● Trained culinary chef – Certified American Culinary Federation, C.E.C (Certified Executive Chef) and Culinary Institute of America, PROCHEF 1
● Former Contracted Chef at the White House and British Embassy
● Awarded multiple Gold, Silver and Bronze medals in American Culinary Federation Competitions
● Comfortable creating simple meals with everyday pantry items
● Familiar with vegetarian, vegan, diabetic, and low-carb diets
● Enjoys cooking any ethnic cuisines
● Capable of pairing food and wine
Entertaining:
● Trained in American plated, French, Russian, and English styles of service
● Cares for crystal, china, and silver
● Coordinates and executes formal and informal entertaining events
● High standards for entertaining; executed 100’s of formal events for distinguished civilian government leaders, Admirals, and Generals.
● Working with many styles or themes; being able to take the principal’s ideas and turn them into the perfect event.
● Creates a desired ambiance in the home, based on a Principal’s standards

 

Clothing & Valet:
● Launders and irons clothing and uniforms
● Specialty fabric, shoe, and leather care
● Capable of sewing buttons
● Able to rotate clothing for seasonal storage
● Organizes closets and packs for business and leisure travel

Travel & Transportation:
● Experience serving on military-style private planes, etc.
● Experienced driver; Driving official military vehicles to get my principal to appointments on time and safely.
● Coordinates travel, international and domestic, including flights, hotels, ground transportation, restaurant reservations, etc.
● Coordinates vehicle maintenance schedule, insurance, and registration schedules. Keeping detailed records and being able to track on the calendar.

Maintenance:
● Basic preventative maintenance of HVAC, plumbing, electrical, and security/smart home systems (i.e changing filters, bulbs, etc.)

Property & Grounds:
● Maintenance of landscape – Able to manicure lawn, edging, and trim bushes
● Auto/Schedule or turn on outdoor irrigation, entry controls, lighting, sound systems

Safety and Protection:
● Established top-secret government security clearance. (TS/SCI)
● Walks property daily
● Personal protection training and abilities
● Concealed Carry Permit
● Relevant Military training

 

Child Care:
● Experience caring for children, newborn through teenager
● Coached multiple age groups for youth soccer teams
● Natural affinity and life experience with children
Pet Care:
● Knowledge and experience of regular health maintenance for dogs

Guest Care:
● Guest management for events – creating flavor profiles with likes/dislikes and allergies

SH2015

Certified Household Manager

 

Personal Statement:

I was born in Amman, Jordan, and grew up in a large family. My parents worked very hard to raise us through hard times, but their patience, hard work, and discipline allowed them to succeed in their family life. They taught us all that if we want something in life, we would have to work hard to earn it. So, I remember most of my childhood was going to our farm and working on it. When I turned 13, my dad started to talk to me as a mature young man by giving me the opportunity to make decisions, lessons from his experiences in life, how to treat and deal with adults, and what to expect out of life when I grew up. As we lived under our parents’ roof, we were all taught to be respectful to others, honest, straightforward, and loyal. I must say they invested a lot of time teaching manners and ethics. Our house was always full of relatives and guests who came to visit us. So we had to socialize and entertain our guests and serve food and beverages to them. They also taught us how to be hospitable warm and welcoming to our guests and the people who knocked at our door. All this hard work paid off when all my parents started to see their children graduating from colleges and now with great jobs and all married to beautiful families

 As for my role, I went to a military high school where I learned more discipline and team loyalty as a young man. Upon graduation from high school, my parents helped me to get a college scholarship to either become an airline pilot or go to the United States and attend college. I chose to come to the US at the age of seventeen. I attended the Language Institute at Guilford College in Greensboro, N.C to improve my English. After a year, I was accepted to Daytona Beach Community College where I finished my two-year diploma in Hospitality. I decided to continue my education and was accepted to Florida International University which is known for its hospitality program being third in the world. Two years later, I received my BA in Hospitality Management. While in college, I got my first job working as a dishwasher to earn extra money. I also started to build up the technical skills and education needed to be successful in the hospitality field. I was well-recognized by the upper management at Marriott for my hard work which put me on their management career path program. They had me work just everywhere in the hotel which was a great experience to this day. I have worked with them for about 7 years and after that, I was recruited to open a multi-sport food and beverage club called Dune Club Amman-Jordan. This was my first large opening experience where I set up the food and beverage standards manual and policies for nine F&B outlets. After a successful opening of Dunes Club, and the opportunity of Planet Hollywood needing a GM and Area Assists Leader. We opened Planet Hollywood Amman, Sharm Al Sheik, Egypt, and Beirut, Lebanon. In 2001, I decided to go back into hotel operations, so I accepted a position as the Food and Beverage Outlets Manager at the Fairmont Southampton, Bermuda Island. A couple of years later, I was called by the Fairmont Human Resource Regional VP-Middle East and Africa offering me to re-join the Fairmont Hotels and Resort in the capacity of Food and

Beverage Director for the Fairmont Tower Cairo-Egypt. After five years of Fairmont experiences. I decided to take my knowledge and experience to a different level of service and that’s “Royal Service”. That’s where my true     Roya service began as I started my role as Deputy Director of Hospitality for King Abdullah of Jordan and the royal palaces and continued service for 10 exciting and tough years. I also must say during those years I was blessed with learning every day and developing operations when it comes to royals, head of state visits, protocols, airport welcome, accommodations, entertainment, reception, dinner arrangement, and many private programs. I describe myself as very hands-on employee.  My style as a leader is to work hard and smart, utilize the people whom I manage well, and look for ways to improve the daily tasks and project implementation. My people skills include being fair to all employees, but disciplined. I am a self-driven individual and have the capability to think outside of the box and master the moment. I have been described as formal yet friendly, professional, polished, detail-oriented, service-centered, international in style, and humble. Moving to my last employment, I was recruited to work as GM of Royal Service, for the Private Royal Affairs of Saudi Arabia. During the past three years, I was able to work on so many improvement projects but the main big one was to a replacement, and upgrade the food and beverage operation for more than 17 palaces across the Kingdom of Saudi Arabia. These projects wear replace most of the China, service equipment, uniform, table linen, buffet equipment, staff training, and uniform, and recruit additional 175 staff members. The results were amazing and satisfactory to the principal.

My top standards are AdministrativeHousekeepingCulinary, and Entertainment.

Administrative: My passion for administration came when I was a young kid; I always felt like taking the lead for a group of kids at the time. Nowadays, my strength has increased because of my work experiences where I learned how to communicate, supervise and delegate duties, conduct professional meetings, maintain daily tracking of tasks, negotiate with vendors, hire and counsel staff, keep clear records of all expenses and approve invoices, handle petty cash, and set up standards and policies for staff to follow. I have the ability to plan ahead for future events and projects, keep good records of inventories and purchases and handle multi-tasks. All these can be easily transferred to household management allowing Principals to be more comfortable and not have to deal with operational daily tasks. 

 

 

 

 

Personal Statement Continued:

Housekeeping: I always like to live and be around places where everything is just beautiful and clean. My five-star hotel experience has increased my knowledge in the housekeeping area where I learned how to be hands-on with the housekeeping team, coordinate the daily, weekly, and details cleaning tasks, how set high standards expected from the housekeepers, strong knowledge of what areas need to be cleaned on a rotation base like zoning the home. I have a deep appreciation for collectibles, fine china, and crystal.  I am experienced in spot-checking assigned tasks and cleaning programs and have knowledge of how to handle housekeeping stock items and inventories.  

Culinary: I have always enjoyed being in the kitchen since I was a little child when I used to sit next to my mother and watch her cook for us as a family. This passion continues to this day. I received culinary training at university and the places I worked such as Capital Grille, La Roaches School, Marriott, and Fairmont hotels. I have been in the food and beverage industry for 25 years and still enjoy it. I have planned and managed events from 20-to 5000 guests. I have planned events from royal weddings, large banquet events, and state dinners for heads of state. I am knowledgeable about food quality purchases and have the ability to produce high-end menus and recipes for any event theme. I am well-trained in Food Safety and Hygiene (HACCP) and can work with Principal’s flavor profiles to constantly exceed their expectations. I am also very knowledgeable about international cuisines.  

Entertaining: I came from a family where we had guests in our home at all times. I consider myself an outgoing person who always enjoys meeting new people from all over the world; I also majored in Hospitality Management at Florida International University- Miami, Florida. At the university, I learned all the technical skills needed to be successful in planning events. Forty percent of my current work is planning and entertainment events for the royal family from heads of state visits, entertaining his majesty’s private guests at the guest palace, coordinating large private events with party planners, equipment rental, caterers, floral designers, entertainers, training staff of the different serving styles

(French, Silver, Russian) and the ability to order, organize, and inventory housewares, fine China, silver flatware, service ware, crystal stemware & table linens.

 

AA2021

Certified Household Manager

My Top Standards are Administrative, Housekeeping, Maintenance,Entertainment

 I was born in Odessa, Ukraine which is on the Black sea coast. My father was a train and locomotive engineer/ driver, and my mother was a consumer goods expert. They both obtained technical degrees in technical colleges in my hometown. I enjoyed living in Odessa, Ukraine as it is a beautiful city with nice beaches and beautiful European architecture as initially it was built by Italians, French and Greeks. As it was and remains the large port on South of Ukraine it always draws merchants, student and foreign tourist. They still call it South Palmira. I attended very good schools and had been introduced to the English languish since I was a young girl which later on helped me to obtain my degree in language and literature.

Since I was a teenager, I started to dream about traveling and had no idea how I could do that. My parents were not rich and worked hard to make sure that me and my brother got a good education and became good people. After I finished my studies, I did not have any money, or a job and I decided to work temporarily in the restaurant to practice my personal skills and had no idea that it will lead me to my long-life career in hospitality and Private Service.

My parents were always working so I needed to grow up and at times to take care of my brother as he is 10 years younger than me. That was my beginning of service and taking care of others. Implementing simple tasks around the house simple cooking, laundry, cleaning on weekly basis.

 

When I turned 22 I got my first job and then in 2 years, I was working in Europe on a cruise ship and two years after I was working off the coast of Texas, in the US in another cruise ship.

 

I have been working on the ships since 2008 and then I gradually transitioned to working in the private home and have remained working in the private service industry till today.

 

I have lived primarily in South Florida since I have moved to the US 20 years ago. It happened uninhibitedly as South Florida reminds me a much of my homeland. I always have the opportunity to go to the seaside and meditate at times. Being by the ocean side gives me energy and I always go back. I have been told for that matter that I will fit great on the East coast of the US. I intuitively know that I have a genuine service heart; I am a giver, and a people person.

 

Working for a long time in Private Service has taught me, and advanced my confidence and ability to perform different tasks and think fast to make it happen.

 

Administrative:
Is one of my strengths due to my experience with computers and software programs, such as Microsoft Word, Excel and Microsoft Outlook I currently use at work; I use the calendar aspect as much as the email portion of the program. I have over ten years of supervisory and management experience with teams of 10-15 or more members and have managed 15 or more vendors (pool maintenance, security systems, HVAC, wine cellars, etc.). I have the responsibility of creating and maintaining a budget, negotiated service contracts, gathering estimates and bids on projects, and ensuring they are carried out to satisfactory completion.

 

 

 

Housekeeping:
 I am directly responsible for oversight of the Housekeeping staff in my most recent position in private service. I have established / maintained cleaning zones and task sheets and personally ensure quality control for the cleaning of the entire 11,000 square foot property. I would not be capable of expecting that my staff maintain such high levels of performance if I didn’t hold myself to that same standard. I pride myself in my own housekeeping abilities and realize that I thrive in an exceptionally clean and organized environment. In addition, I have become very familiar with the luxury market and provide the best possible experience for our affluent clientele.  I am hands on and teach other personnel showing how and what needs to be done. I have a strong eye on details

 

 

 

 

 

Entertaining:
Over the many years and recently going through Starkey’s extensive Certified Household Management course, I have mastered different silver service styles, I have honed my passion for making an event better and more exciting that anyone could imagine. I very much look forward to coordinating weddings, rehearsal dinners, anniversary and birthday parties, corporate and fund raising events. I am accurately described by others as a systems woman with an eye for details, appreciation of value-added ideas and a burning desire to exceed all expectations. 

 

Technical Skills Synopsis:

 

Administrative:

·         Familiar with the use of PC and Mac operating systems, specific software

·         Experience managing staff in the private home and at previous jobs in hospitality industry

·         Experience with vendors and contractors, architects for renovation projects, chooses vendors according to the tasks given by the principal

·         Supervised multiple renovation projects and worked closely with general contractor for quotes and execution of the projects according to the principal needs

·         Chose various products for interior design projects for the principal

·         Researched and purchased interior design items on the request of the principal

·         Made orders for the furniture and appliances, lights, etc.

·         Manages schedules, calendars, and household budgets

·         Trained in the patented Starkey Service Management model

·         Monthly bank account report

·         Performs certain monthly payments or different accounts

Housekeeping:

·         Capable of zoning a home for cleaning and creating task sheets

·         Cares for high-end antiques, artwork, and other collectible and valuable household items

·         Knowledgeable of specific cleaning and laundry products and their appropriate use

·         Purchasing and restocking proper cleaning products

·         Researching the products that are safe for pets and children

 

Culinary:

·         Comfortable creating simple meals with everyday pantry items

·         Familiar with cooking certain ethnic cuisines

·         Capable of pairing food and wine

·         Full grocery shopping

 

Clothing & Valet:

·         Launders and irons clothing

·         Specialty fabric, shoe, and leather care

·         Capable of sewing buttons and performing minor clothing repairs

·         Rotates clothing for seasonal storage

·         Organizes closets and packs and unpacks for business and leisure travel

·         Has a great personal interest in clothing and fashion

·         Have a good knowledge of high-end brands of clothing, shoes, accessories and perfumes

 

Entertaining:

·         Trained in the Ballet of Service Style

·         Event planning and organization

·         Trained in American plated, French, Russian, and English styles of service

·         Table Settings

·         Cares for fine crystal, china, and silver

·         Able to coordinate and execute formal and informal entertaining events

·         Create a desired ambiance in the home, based on a Principal’s standards

·         Knowledgeable floral arranging

·         Familiar with wines and spirits, purchasing any wines and spirits that requested by the principal

·         Cigar shopping and humidor care

 

Property & Grounds:

Safety and Protection:

·         Walks property daily

 

Maintenance:

·         Basic maintenance of HVAC, plumbing, electrical, and security/smart home systems

·         Repair and maintenance of HVAC, plumbing, electrical, and security/smart home systems

·         List advanced knowledge of specific systems: Christon

·         Any kind of home maintenance from professional upholstery cleaning to professional stone cleaning

·         Close work with plumbers, electricals, installers, general contractors, audio and video specialists, drapery installers, painters, A/C specialists, etc.

Travel & Transportation:

·         Experience serving on luxury yachts.

·         Capable of doing chauffeuring

·         Coordinates travel, international and domestic, including flights, hotels, ground transportation, restaurant reservations, etc.

·         Trained in Aircraft procedures and safety, inflight service of VIP. Corporate Aviation.  Cabin in service, food procurement, handling, prep0aration, galley safety, bed making, and caring for the cabin in flight.  Medical Certification in CP r, evacuation, live fire, ditching, hypoxia drill

·         Well-travelled and interested in traveling with the principal if needed

·         Performs basic vehicle and golf cars maintenance (oil changes, tire rotation, maintaining fluid levels, etc.)

·         Able to purchase a vehicle, golf cars according to the principal’s instructions

·         Coordinate’s vehicle maintenance schedule, insurance, registration, and licensure

Pet Care:

·         Knowledge and experience of regular health maintenance of small dogs and cats.

·         Supervised or unsupervised animal medical care (administering medications) for principals’ pets: small dogs, cats.

·         Booking of flights and all necessary paperwork for pet’s travel with or without principals.

·         Familiar with working with commercial pet carriers

·         Comfortable working around pets

·         Took care of principal’s pets on multiple occasions

·         Close work with veterinarian on multiple occasions

Guest Care:

·         Experience working in a home with frequent high level house guests

·         Level of concierge service offered: whatever guest requested- information was found and provides

·         Guest management (profiles, likes/dislikes, services and tourism offered, etc.)

Child Care:

·         Experience caring for children, 2–5-year-old, baby-sitting, food preparation, giving a bath, putting to bed, outdoor walks without additional supervision.

·         Natural affinity and life experience with children

 

 

 

 

AJ2020

Household Manager

Top Standards:
Administrative
Clothing & Valet
Housekeeping

Prefers East Coast Florida

Speaks English, French and Spanish

I was born on the island of Jamaica, the fourth of five children. My mom was a warden at a women’s penitentiary and my father was a soldier in the Jamaica Defense Force. My grandmother, Sister Myrtle, and my great-grandmother, Miss Alice, raised me until I was 12. This was a common practice in Jamaican culture, as it eases the burden on young families.

I first realized my Service Heart around the age of six, living with my elders. As far as I can remember, I would help Sister Myrtle walk, as she had trouble with her legs (perhaps from osteoarthritis, an injury, or nerve damage). I spent my early years with many seniors who depended on me to help with strenuous tasks. Sister Myrtle and I were bosom buddies, virtually inseparable. I later discovered that Sister Myrtle was a cook to a private family. Her family valued her so much that when she retired, her name was written into their will, and she continued to receive checks from the family her entire life.

When I was 12 years old, I returned to live with my dad. My mother had previously moved to New York to work and pave a way for us to join her. On the weekends, my sister and I helped our live-in maid with housekeeping chores. Two years later, when we moved to New York, I assumed more responsibilities in our home, including cooking and cleaning for our family of seven, as both our parents worked.

After college, I landed a job as a Sales Analyst with Winthrop Pharmaceuticals, the company now known as Sanofi. I stayed with the company for 12 years, before deciding to leave the corporate world to raise my children.

I worked with my children and some of their friends in various areas of academia, at times assisting as many as seven students with their studies. I enjoyed helping them with SAT/ACT test prep, AP coursework, college applications, college visits, financial aid forms, college scholarship applications, summer jobs, internship applications and much more.

After my children left the home, I decided to re-enter the work force by pursuing a career in Private Service. My first career was administrative, the second, personal care. This third career, in Private Service, is a natural combination of the two. My Top Four Service Standards are Personal Care, (children, elderly, pets, guests), Administration, Clothing and Valet, and Housekeeping.

In my most recent assignment, I was Family Attendant to a family of seven: parents, three children, (including a pair of twins), a dog and a cat. I performed duties in Personal Care, Housekeeping and Clothing and Valet in a 35,000-square-foot nascent home. The kids, the dog and I were the ultimate troopers, often being a bit too rambunctious for the cat! We indulged in Minecraft, online games, slime, riddles, crossword puzzles, board games, homework, projects, capture-the-flag, hide-and-go-seek, property walks, amusement parks, tennis, basketball, table hockey, pinball, football, rollerblading, swimming, playing on trampolines, dancing, TV watching, running, sledding—you name it, we did it—all in the pursuit of fun, happiness, and peals of laughter.

From caring for the elderly, to working with high school students, to being a Family Attendant, my goal has been to support individuals or families in their desired lifestyle, to be their best selves, and to enjoy a certain “joie de vivre.” It has been an immensely satisfying journey.

In summary, I am passionate about learning, growing and adding to my skill set. I look forward to combining my Service Heart and my drive for excellence to support and improve the quality of life of an individual or a family. My only regret is not having embarked sooner on a career path in private care. Thank you for the opportunity to be of service.

My top four Service Standards are: Personal Care, Administrative, Clothing & Valet, and Housekeeping.

Technical Skill Synopsis:

Administrative:

  • Uses the patented Starkey Household Management System to structure the environment
  • Possess excellent articulation in verbal, written and public speaking skills
  • Researches, draft, edit, proof-read, and publish emails and documents
  • Manages contacts, mailing lists, invitation lists, correspondence, personal files
  • Comfortable hiring, training, and managing a staff
  • Develops Employee Handbook to contain personnel policies
  • Experienced in conflict resolution, time management and team-building skills
  • Manages household budget including credit card reconciliations and balancing bank accounts
  • Experienced developing and maintaining a budget for 20 people and $2 million dollars: petty cash, deposits, withdrawals, money transfers
  • Detail-oriented and precise in business transactions and can negotiate fair prices
  • Knowledge of payroll procedures, health insurance, disability insurance, catastrophic insurance, life insurance, dental insurance, vision benefits, 401(k) plans, IRA plans, Social Security benefits, payroll taxes etc.
  • Able to digitize paper files and video recordings
  • Proficient with business machines: computers, printers, copiers, fax machines, scanners, label makers, postage meters, scales
  • High level of computer skills, Adobe, MS Word, MS Excel, MS PowerPoint, MS Access, Calendar programs: MS Outlook, Google. Internet Applications, iPad.  iPhone, Android, Windows: Smartphones and Apps, Mac Notebooks, PCs, Laptops
  • Can handle phone conferences, video conferences and running errands
  • Maintenance of manuals, records, specifications, how-to care, inventories, and warranties

 

Housekeeping:

  • Implements customized zoning and task sheets for a home
  • Works alongside housekeeper to train or support, as needed
  • Familiar with proper tools and procedures for cleaning a home
  • Able to create Daily, Weekly, and Seasonal task sheets for detailed cleaning
  • Understand smells and Special Care cleaning products for: glass, chrome, silver, brass, copper, gold
  • Skilled in bed-making and turndown
  • Knowledge of Antique and fine rug care
  • Driven to ensure meticulous housekeeping standards
  • Maintains inventory of household cleaning supplies and tools

Culinary:

  • Uses the Starkey Culinary Management System to identify flavor profiles and preferences
  • Plans menu using Principal’s favorites, internet research, magazines, etc.
  • Skilled at making excellent country breakfasts, light lunches, and simple dinners
  • I can follow most recipes
  • Ensures adequate stock of pantry items and comfort foods
  • Obtains specialized products being mindful of sanitation and storage
  • Creates food presentation using knowledge, internet research, magazines, etc.
  • Works with a Personal Chef to develop menus and inventories
  • Supports Chef with grocery shopping and preparation of items, as needed

Clothing & Valet:

  • Determine Principal’s clothing style to support Personal Shopping needs
  • Manages dry cleaning including logging items in and out, and repairs needed
  • Acts as personal shopper and online ordering management
  • Highly skilled at clothing care, shoe care, purse care and closet organization
  • Careful handling specialty fabric, shoes, leathers, and accessories
  • Familiar with sports clothing, equestrian wear, outdoor gear
  • Knowledge of furs in wear, treatment, and storage
  • Can launder, steam and iron clothing and linens
  • Skilled at sewing buttons, closing seams, and performing minor clothing repairs
  • Can rotate clothing for seasonal storage
  • Can pack and unpack for business and leisure travel
  • Has a personal interest in clothing and fashion

Entertaining:

  • Uses Starkey’s Ballet of Service to plan events ranging from casual to formal
  • Determine Principal’s Entertainment style and style of events
  • Comfortable managing and executing entertainment events within the home
  • Manages caterers, vendors, and household staff in preparation of, and during, events
  • Develops guest list and high-profile involvements
  • Develops ambiance, floral arrangements, and themes
  • Familiar with table linens, china, silverware, and crystal and care thereof
  • Can ensure Stocking and maintenance of the wine cellar
  • Basic knowledge of Wine, wine paring, mixing and serving of beverages and alcohol
  • Creates amenity and gift-wrapping center and system
  • Ensures safety of all guests during event and after; notices impaired driving and finds alternate solutions

 

Grounds & Property:

  • Creates zoning and task sheets using the Starkey system
  • Determines principals’ preferences
  • Hires and supervises vendors in the care of property & grounds
  • Walks property to identify any areas of concern and addresses them with Principal or vendors

 

Maintenance:

  • Identifies unique maintenance needs based on age of residence and physical location/climate
  • Comfortable working with engineers, inspectors, contractors, and attorneys regarding special projects and needs
  • Acts as point of contact for all internal and external vendors
  • Provides oversight of projects and punch lists for new construction, renovations, installations, deliveries, removals
  • Very good at keeping products in compliance with warranties, procedures, and statutes
  • Comfortable researching, hiring, and supervising vendors for routine maintenance and special needs
  • Develops relationships with vendors

Transportation & Travel:

  • Intermediate French, Language Skills, Conversational Spanish Language Skills
  • Have traveled worldwide: can pick up and go without delay
  • Careful, competent, and confident driving ability with NY State Driver’s License
  • Very good at planning, operations, and logistics
  • Has a personal interest in luxury transportation vehicles
  • Maintains vehicle licensing, registration, inspections, and insurance
  • Develops auto maintenance and detailing schedules
  • Arranges for travel, ground transportation preferences, and lodging
  • Arranges for chauffeur for Principal and other members of entourage
  • Maintains records of all vehicles including make, model, and service history
  • Maintains records of recreational and sports vehicles
  • Supports transportation via boats and yachts
  • Familiar with scheduling and arranging for travel via private plane

 Safety and Protection:

  • Fiercely loyal and protective of employer’s environment: a problem solver
  • Able to quickly assess environment and initiate security measures
  • Determines any variables that may pose safety concerns
  • Obtains and supervises vendor to take care of Security and Protection: body guards, dogs, audio/visual systems, safe rooms, weapons, and drivers,
  • Develops relationships with local Police and Fire Departments to periodically conduct safety and security inspections
  • Checks all smoke, fire, and carbon monoxide detectors and fire extinguishers for proper function
  • Walks home daily to identify any safety concerns
  • Ensures safe environment for Principals, staff, and guests at all times

 

Personal Care:

Child Care:

  • Supports family values and discipline, as appropriate
  • Assess environment to ensure safety of all children
  • Supports wake-up and bedtime routines for all ages
  • Assists with bathing and grooming for daily activities and special events
  • Identifies favorites and preferences for children
  • Keeps calendar of daily schedules, school activities and social activities
  • Maintains child-specific inventory of toiletries and school supplies
  • Provides educational support in Math, English, Reading, Writing, Science, Social Studies, French, Biology, Chemistry, History, and Standardized Test Preparation
  • Provides coaching, mentoring, supervision, and guidance in academics, career choices, and extra-curricular activities
  • Assists with Parent-Teacher Association (PTA) meetings, Parent-Teacher Conferences, and college visits
  • Provides daily transportation for children in addition to sports, art, music lessons and competitions
  • Chaperones play-dates, sleep-overs, and school trips

Pet Care:

  • Supports family’s pet care style and discipline
  • Supports pet-care schedules, daily activities, and special security measures, like invisible fence
  • Interacts with pets to feed, walk, play with, and provide daily care
  • Manages appointments with vet, trainer, groomer, and other pet-specific vendors
  • Provides special toys/resting area, special clothing, accommodates special dietary needs

 

Guest Care:

  • Will employ Starkey Guest Management System
  • Coordinates visits from other family members, friends, and business associates
  • Identifies preferences and favorites and ensures all needs are met
  • Inquires about daily schedules and suggests interesting activities or events
  • Ensures all food requests are prepared for and supported including special diets and flavor profiles
  • Provides concierge support for reservations and special requests
  • Provides administrative support for equipment/technology and guest room amenities
  • Provides Pick-up and Drop-off services at airport, train terminal, etc.
  • Prepares guest rooms for arrival with special attention given to requests and amenities

Elder Care:

  • New Jersey Board Certified as Home Health Aide
  • Mindful of life values, ethnic, religious, and cultural beliefs
  • Assists with wake-up and bedtime routines, daily schedules, and activities
  • Supports daily grooming, bathing, and dressing needs
  • Identifies flavor profiles, favorites, and preferences
  • Supports those with limited mobility including ADA access, Wheelchairs, Scooter, and Special Bathroom Supports
  • Manages calendars for social functions, medical appointments, and entertainment engagements
  • Provides transportation to appointments for medical, dental, vision, hair, aestheticians, therapists, pharmacists
  • Manages medical records and safety measures such as life alert bracelets and medical ID’s

Accompanies elders on trips to visit with friends or relatives

NB0155

Estate Manager/Personal Chef

Top Standards:
Administrative
Housekeeping
Culinary
Entertaining

Available for short-terms Private Chef positions anywhere

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HC0826

HC0826

Certified Estate Manager

Top 4 Service Standards: Administration, Maintenance, Property Grounds

Will go anywhere for the right position

Growing up in Oklahoma, the eldest of five, to a family of service hearts, it was only natural that I pursue a career in private service. My parents owned a hospitality business, as have most of my family on both sides. Both grandparents owned their own restaurant and worked well into their 90’s to ensure that the restaurants maintained a quality name and service was paramount to the customers.

While working with my parents and grandparents, I gained the knowledge of running a business. By working during the summers as a ranch hand on local ranches, I gained a good work ethic from many I consider my mentors. Early in my life, I learned to take care of others and be of service to my fellow man. This is what led me to military service, where I have served my fellow Americans for 20 years. Retiring in 2007.

The military has been an invaluable tool in my learning process. It has afforded me many opportunities in both personal growth and a career path in private service after I retired. The military provided me with leadership experience, knowledge of the food service field, and a vast background in everything from residential electrical, computers, and office protocol.

My Top 4 Standards are Administration, Maintenance, Property and Grounds, and Culinary. My administration experience includes being familiar with keeping personnel records, work schedules, records on property and vehicle maintenance, developing manuals for new homes along with strong leadership abilities. In addition, I have experience in travel arrangements & itineraries, credit card reconciliation, budgets, dining facility monies, and wine cataloging/tracking. My vast knowledge working with many contractors and subcontractors on new home developments and remodels along with maintenance and repair of most electrical, plumbing and carpentry issues, familiar with Crestron and Lutron Smart Home Systems reflects my various strengths in maintenance. In addition, my knowledge with outdoor water features (i.e. pools, spas, landscape watering systems, fountains, etc.), lawn care and grounds has shown property and grounds to be another of my top standards. I have an eye for detail and enjoy repair of any and all kind of property and/or equipment found on estates. I am trained as a classical French chef and pastry chef, holding 42 competition medals for cooking and being on the food network in a pastry competition makes culinary one of my many strengths as well.

I have been told that I have a great sense of humor and an infectious smile. This has helped me to maintain my composure in many stressful and high pressure situations. I believe what I can bring to any Principal is a wealth of experience, loyalty and a true service heart. I have lived my life by a simple Viking proverb: “A life without discipline is a life without honor.” I will forever be a disciplined service heart to honor our field.

Administrative:
• Maintains meticulous accounting of all household expenses and budgets
• Excellent computer abilities; skilled in Microsoft Excel, Word, PowerPoint, Outlook
• Basic abilities in Quicken , employee time sheet and payroll
• Basic abilities with ADP payroll software
• Credit card reconciliation, private banking, and file management

Culinary:
• Trained, talented and experienced professional Chef skilled in Pastry and Baking Arts
• Winner of over 40 medals in American Culinary Federation competitions
• Equally comfortable planning gourmet meals for 2 or high-quality buffets for 1,000
• Experienced in both dining facilities and private homes
• Gifted in formal & informal dining
• Knowledgeable in a variety of specialty and restricted diets
• Provide training/supervision of Private Chefs; prepare meals 2 to 3 times per week

Clothing Care:
• Familiar with caring for gentlemen’s wardrobes and rotation system
• Experienced in shoe and leather care

Entertaining:
• Coordinated events for high profile Heads of State and visiting dignitaries
• Experienced in producing memorable events for 4 to 1,000 guests
• Familiar with formal service and various international cultural considerations
• Produced up to 2 events per week, w/consistent average of 2-3 major events per month
• Familiar with organic cooking and many dietary restrictions

Housekeeping:
• 20 years of diligent housekeeping, upholding stringent military standards
• Passionate about keeping order and cleanliness throughout the home
• Experienced in the care of large fine china collections, silver, fine art and antiques

Grounds & Property:
• Provided hands-on care for landscaping and grounds for up to 3 acres
• Familiar with the care of fountains and other water features
• Experience in hurricane and storm preparedness

Home Interiors & Maintenance:
• Familiar with electrical, plumbing and HVAC operations and maintenance demands
• Provides hands on repair to save cost

Security & Safety:
• Possesses government Top Secret Security Clearance
• Extensive training in Safety and Personal Security measures throughout Army career
• Experienced with Home Security systems, including closed-circuit cameras, IR, advanced alarms and dedicated security telephone lines
• Familiar with Crestron and Lutron Smart Home Systems
• Trained in CPR, First Aid and various advanced Life Saving techniques

Transportation & Travel:
• Experienced Steward on Yachts (1.e. 182’, 55’, and 50’) and private aircraft
• Prepared meals/dinners and served for parties of up to 30 guests
• Familiar with the care of high end vehicles to include maintenance records
o 34 vehicles ranging from Bentley’s to bulldozers
o Farm equipment, Motorcycles, and Snow Mobiles
• Coordinated travel via airlines, private jets, helicopters, ships and ground vehicles
• Highly adept at international travel considerations
• Provided pack and unpack services
• Chauffeured principals during extended trips

Personal Care:
• Comfortable with children of all ages
• Served in homes with special needs children and adults
• Able to assist Elders with medications
• Cared for up to 20 house Guests; able to assist visitors with their special needs or requests with Concierge Services
• Knowledgeable in the care of a wide variety of Pets; able to assist with training, medications or special care