June 8-12: The Relationship of Service Course
June 15-19: The System Management Course
June 22-26: Housekeeping Course
June 29- July 3: The Art of Entertainment Course
1) The Relationship of Service Course is about creating the ideal Private Service position for you. Who is your perfect employer, and what do you want to be doing all day? What are the differences between a Household or Estate Manager?
We will help you define:
Why are you in service?
What is in your background that prepares you for service?
What do you bring to the table that will make a difference in the Lifestyle Vision of your Principal?
What is your unique Style of Service?
These answers will invite potential Principals to want you as as their Household or Estate Manager. You will know what you are worth in today's market and why! As Service is 40 percent technical skills and 60 percent relationship, know the right relationship for you. Finally, Starkey will develop a Placement Profile for you and know how to place you with the right employer!
2) The Starkey Household Management Systems Course is the fundamental and core curriculum for setting up any Service Management Plan. This is a US patented System especially for managing private homes. You will learn the 11 management tools and 10 Standards of Services you must know to be successful in a home. Without these tools, most are in crisis mode. You must know how to think as a Household or Estate Manager and understand the language used in Private Service; because like any profession, communication is key to success.
3) Housekeeping is to Household Management as bookkeeping is to Accounting. If you don’t know it, you can’t really supervise Housekeepers or train them. It’s an integral part of a Household Manager’s knowledge. The course offers setting up a Housekeeping System, what are appropriate Zones and Zone differences, selecting the right products for each purpose, cleaning methods, organization, care of fine furniture, bedroom cleaning and turndown service, sanitizing bathrooms, cleaning floors, developing daily duties, weekly duties, and seasonal cleaning. Seeing the details! Students will come out of this course knowing what fine Housekeeping really means.
4) The Art of Entertaining Course is back! We will be covering Table Settings, Table Service Styles, Champagne Service and Formal Dinner planning all from the perspective of the Emily Post tradition. If one knows the traditional art, one can always alter or fine-tune to fit the requests of your Principal. Starkey will present its famous “Entertainment Event Planner” and practice Order of Service. We will also cover care of fine China, Silver and Crystal, basic flower arrangements, proper use of candles and menu development. We will end the course with a formal dinner.
We look forward to having you!
We currently offer our Systems Program as an online correspondence course, in case you want to start learning now!
Click here to watch the Video of the Starkey mansion
Starkey Graduates Now Available For NYC
and surrounding Boroughs
Starkey Household Manager Graduates Available Now!
I was born in Paris, France to an American father and a French mother, making me a dual citizen. My father was born in Czechoslovakia to a Slovak father who built a textile company from the ground and a Hungarian mother who was a social worker. Both were of the Catholic faith. The family was dispersed for many years as they had to leave their country due to the Russian invasion. They finally all reunited in Canada after several years and went on to immigrate to the US and became very proud Americans. My mother is the result of a French father born in French Algeria, a veteran of WWII and who became confined in a German work camp for numerous years, he was one of the few of the French prisoners to have survived the conditions. He became an engineer for British Petroleum. Her mother was from the French Alps and was an accountant until they married. Her parents met at a sanatorium where my grandfather was sent to recuperate. They both had a passion for music and were in a choir together. In turn my parents met in Paris, where both worked for Colgate Palmolive. My mother quit her career when I was born. My father’s career evolved from marketing VP to general manager which launched into international postings in Europe, Latin America, Middle East, Persian Gulf and Larchmont, New York. My mother, two younger brothers, cat, and dog followed him and during the summers we would go and stay with my French grandparents.
While living abroad my parents entertained a lot, it was a big part of our family environment. My interest of being a “Service Heart” started to bloom; I would always insist in helping my mother dress tables, decorate, have an eye for perfection, and help my parents with hostessing, be it diplomats, expats like us, or citizens of the country we were living in. This encompassed, etiquette, protocol and culinary traditions that my grandmothers had taught my parents, or local dishes, in turn gave me the yearning to learn and appreciate the various foods we were exposed to; to this day it is carried in my adult life. This led me to working in catering while in high school and college, which I loved and learned a lot from. My parents did not believe in allowance and told us we had to work for our spending money. She was also a strict disciplinarian as to the upkeep of our bedrooms. We had to make our own beds, even when we had household staff. We were raised to be fluent in French, English, and Spanish, either by attending French or International schools or by having private tutors. Volunteering and charity is part of our DNA; we would volunteer at local lunch meal services for orphans or less fortunate. To this day I volunteer at least twice a month with New York Cares. Nothing makes me happier than seeing a client receive food from the pantry or lunch service I am part of. Being of service and a people person, is a way of life I embrace and am very comfortable with.
My early years made me into the person I am today: loyal, adaptable, honest, devoted, and kind. I realized my “Service Heart” was blooming at a young age, is now finally in fruition and my calling is opened to service. Colleagues and friends remind me; I have those qualities. These aspects make me a very detailed oriented person. However, adapts to chaos and stress pretty well, while staying grounded to analyze a situation before taking it on.
Once I graduated from an American high school, then graduating with a BA in art history from The American University of Paris. This led me to a high luxury environment working in galleries, auction house, and a diamond jewelry house, on an operational level. My attention to detail, upkeep, administrative aptitude, and problem solving were strongly developed. This was always done with pride and dedication to my employers. However, I felt a void and wanted to truly go and set sail towards becoming a Certified Household Manager, which I know deep inside me has been yearning to come out. With the completion of the Starkey
International Service Management Course, I am able to manage a small household staff, vendors, in a city dwelling environment, which is reinforced by the management tools that Starkey International has defined and put into practice in numerous homes. My multicultural exposure, skills, experiences, and know-how are my base in being a professional Certified Household Manager, that makes me loyal and devoted to the Principals I will report to. I want to make a difference in someone’s life. I am able to support and keep my principals experience a luxury lifestyle, by setting up their home by using my resources and savoir faire.
My top standards are Administrative, Housekeeping, Clothing and Valet, Entertaining, and Culinary.
I was born in Brooklyn, New York and am a second generation Italian American. I am the oldest of three children with a younger brother and sister, and we were raised in a hard-working family with a Catholic foundation, though I no longer practice. My mother was a stay at home mom and homemaker. My father owned a Window Company that manufactured and installed Vinyl Windows. My grandfather on my mother’s side was a Long Shoreman and my grandmother worked in an Umbrella Factory. My grandfather on my father’s side was a stonemason and my grandmother was a homemaker.
I knew I was right for service at a young age when I was in grade school. When I started school, I quickly became the “teacher’s pet” and was always finding ways to assist my teachers with even the smallest task – sweeping floors, erasing the blackboard, etc. As I grew older, I realized the power of “paying it forward” and always tried to do so when possible.
Housekeeping and organizing were introduced to me at a young age through household chores as a way for us to earn an allowance. I was always very clean and neat. My mother eventually allowed me to work alongside the housekeeping service we had in our home, and I found great satisfaction in helping to keep our house clean and tidy. My eye for detail and organization began as a child. When I was in Junior High, I took it upon myself to start organizing our garage and I immediately felt relief as I cleared the clutter and made sense of the chaos. I discovered at that time that I am able to think more clearly in an organized space, and I have maintained that attitude as an adult as well. I have always been very observant - straightening crooked pictures, setting clocks that were off by 5-10 minutes, cleaning my white sneakers when they had marks on them. I also used my eye for detail when building my first home as an adult – I completely gutted and remodeled the home and had to work closely with contractors, architects, and engineers in order to make sure that my vision was executed correctly.
Throughout my life, I have been commended for my Leadership ability, as well as my tendency to be a ‘giver’ to those around me. My leadership skills were initially developed through team sports, which I competed in throughout high school. I was an avid soccer player and served as the team captain for an Olympic development team when I was 18. In this role, I consistently led by example, putting in long hours alongside my teammates for training and development. We competed against some of the top athletes in the world in our sport, and I discovered that I am not easily rattled in high intensity or high pressure situations. During an impromptu scrimmage against the USA Women’s National Team, I was commended by Mia Hamm for my leadership abilities on the field – I have never forgotten that moment and was very humbled by her acknowledgement. My giving nature has been proven time and time again from as early on as grade school. Whether it was loaning a classmate my extra tie or going above and beyond for a tenant to ensure that their event was all that it could be, I rarely think twice about giving of myself to improve the situation of another. I find deep satisfaction
in knowing that I am able to provide that level of support and assistance to others. I truly believe in the mantra “no task too great or too small” and live by it consistently.
I have always had the attitude of “just do it” when it comes to solving problems and have developed a work style that reflects this attitude as well. Even when I’m faced with a task I’ve never completed before, I tend to be excited by the challenge and enjoy learning new ways to solve problems. Honesty, respect, and hard work were instilled in me from a young age and are still the values that I believe in. I treat everyone around me with honesty and respect and I give my all in everything I do. My current goal is to find a family who appreciates these values and allows me to grow my skills in regard to managing an Estate and its staff.
My top Service Standards are: Administrative, Maintenance, Housekeeping, and Personal Care (Guest Care).
Certified Estate Manager
Top Four Service Standards:
Transportation & Travel
I am a native Texan who came to Starkey International Institute for Household Management to refine the skill sets that I have developed and cultivated over the years of my work history. Yet before my professional life, I sought to learn ardently from my parents, of whom I had held a tremendous respect for. My father worked in the Texas legislature for thirty years and my mother worked for the state and raised four children. It was here, in the home, with siblings and parents, that I first developed my sense of virtue and valor and sense of work ethic – all of which have remained thoroughly engrained in me to this day including my religious and Republican political beliefs.
I have cultivated a service heart through years of personal service. Most recently I have relied on strategic planning, project management and exemplary communication skills to excel as a corporate concierge for the Motorola Corporation. In this capacity I assisted numerous employees with the performance of household duties, such as handling mail and correspondence, concierge duties, caring for pets, auto, plants and landscaping, performing personal errands, monitoring property and security, and tending to minor household duties.
As a highly organized and meticulous individual, I enjoy using my technical skills in all aspects of household management and Butling. In any endeavor, I strive to ensure that the required task is performed to the highest standard. Beyond this, I also develop a one-on-one rapport with the individual I am performing the task for, ensuring that a bond of trust and respect is established between my employer and me. This passion is supplemented with my intrinsic qualities including honesty, sensitivity, patience and dedication. Those who know me well, including my previous employers and peers, I am professional, responsible, dependable and extremely organized. I have a positive attitude, attentiveness to detail, and ability to quickly grasp new concepts. I am able to meet deadlines and very prompt about completing tasks. As a caring and sensitive person, I am adept in tuning in to my employer’s needs.
In an administrative capacity, I am able to care for financial concerns and budgets and to carry these duties out on a computer. In the home I have an ability to clean aesthetically and I am able to care for upholstery and fine art and all types of fine fabrics, from clothing to leather and shoes. In entertaining, I am excellent in the coordination and management of staff. I am able to follow any formal or informal event, all the way through – from conceptualization to the final product. I have demonstrated superior management skills in previous positions, and am able to delegate tasks diplomatically. Additionally, I am adept in the arena of transportation – from chauffeuring to creating travel itineraries.
At this stage in my career, I am seeking a transition into a Household Management or Butler role that will enable me to continue building upon my versatile experience while focusing on developing lasting professional relationships within one family’s private home. The curriculum that Starkey International offered me has provided me with a unique opportunity
to combine my background in personal service with my interest to complete multiple tasks in fields, including culinary arts, housekeeping, special events/entertainment and private service.
My Top Three Standards are Administrative, Personal Care and Transportation and Travel.
Administrative: In my many years (17 years) of working for Les Concierges Services, serving multiple clients, I have honed my Administrative skills in all aspects of computers, and Microsoft office. I am highly flexible and have the ability to identify Service Standards and unique expectations. I have also hired and managed staff, working with others and much more.
Personal Care: As a native Texan I feel I was brought up with a service heart from a young age. Whether it was taking care of all of my dogs as a kid, to taking care of my parents in their final years. I have cultivated a service heart through many years of personal service. As a caring and sensitive person, I am adroit in tuning in to my employer’s needs. I have had many job titles over the years but the job duties have always been the same; providing personal service for busy executives and their families.
Transportation and Travel: I love to travel. Whether it is backpacking through Europe, hiking the Pacific Crest Trail or road tripping through the American Southwest. My love of travel was instilled in me when my father bought me my first car when I was 16. It was with the understanding that I would have to pay for all repairs, upkeep, insurance and registrations. Having a car meant not only the freedom to roam the open road but being responsible. I have always maintained this and bring that responsibility to my clients and their vehicles. We get busy in life and sometimes we forget that there is more to owning a vehicle than just putting gas in it.
Scholarships for our Military 2014
The Satter Foundation has again contributed scholarship monies to Starkey’s non-profit Restoring the Art scholarship fund specifically designated for Military personnel in earning their Starkey Certifications. Starkey International has long supported Military Enlisted Aides and Officers who wish to professionally join Starkey’s family of Certified Household Management Graduates. Please contact Paula Faulkner, CFO of Starkey for information regarding the Satter scholarship monies and other Funding and Scholarship opportunities. Thank you Satter Foundation!
Starkey International has reached agreements with China's largest household service organization, China Home Services Association, and Gaoyang Vocational Education Development Center which is working with top universities to provide Starkey education and curriculum throughout China. This would allow Starkey International to engage in the training and education of Chinese household service professionals through mutual cooperation. Gaoyang center was established in 2003 and was one of the earliest entities that helped introduce international programs into China.
These efforts were made possible by Starkey International and Gaoyang's vision for quality service in China. Working with Starkey, Gaoyang will be launching training programs for Butlers, Housekeepers and other related household service specialties by mid 2013.
For more information, please contact Starkey International.
Social protocol is an aspect of etiquette defined as a code of behavior that delineates expectations for social behavior according to contemporary norms within a society, social class or group.
The French word etiquette literally signified a tag or label first used in the French Royal Court in the early to mid 1700’s to instruct guests on how to behave when dining at the King’s Table. In modern times, in the more common situation where the dinner table or other social gathering must be organized according to the degree of social rank and familial or professional relationships among the guests, it falls to the discretion of the hostess to determine who will take the highest position at the table as Guest of Honor to be seated at the right of the Hostess, with the Guest of Honor’s partner seated to the right of the Host.
At our Formal Dinners here at the Starkey Mansion, whatever the nature of our guests, this principal is still the foundation upon which the seating placement is based, and it does much to determine the social interaction and conversation during and after the meal.
Last week was very exciting for us in the Placement Department. We began on a path of discovery that examined our dedication to Starkey’s applicants, as they become graduates.
Our question was how to better support future students through the admissions process and into the placement phase. This led to a new “Education First” process. Launching this program has galvanized admissions and placement departments. This means that an applicant, thinking about enrolling at Starkey International, will have access to the placement department to ask any questions, outline the process, and begin a relationship with placement from their very first steps.
We are excited about this new project. Both the Admissions Department and the Placement Department are looking forward to hearing feedback from applicants, students, and Certified Household Manager graduates.
We are pleased to announce that we are collaborating with educator Yachtswoman Ms. Alene Keenan, owner and president of the acclaimed International Yacht Stew Solutions. Miss Keenan has been a yacht stewardess for over 20 years. She has dedicated her life to service, and has been developing and installing service training systems for private and charter yachts since 2007, worldwide.
"I am excited about working with Mrs. Starkey. I am a big fan of her philosophy of service and products. I look forward to combining the knowledge and expertise we each bring from our respective fields to co-develop a unique Service Management System and specialized curriculum and publications that will elevate service to new levels on board private and charter yachts."
For more information on Ms. Keenan or Yacht Education Services, please contact us at email@example.com or call us 800-888-4904.
Starkey is delighted to have a relationship with Luxury Portfolio International (LPI), the Ultra Luxury Home Division of Leading Real Estate Companies of the world to share our private expertise with those LPI member real estate professionals who serve the High Net Worth. I along with Mr. Tollison, our Marketing and Strategy Officer here at Starkey were invited to present at their conference in March in Orlando, Florida. Mr. Robert Frank, author of Richistan and the High Beta Net Worth, and Senior Editor of the Wall Street Journal moderated Realities of the High Beta Rich and a panel with Mrs. Starkey regarding high-end staffing, Luxury Realtor Joshua Saslove of Aspen, Colorado, Todd Ballenger known for Financial Services, and Anthony Cutugno who is a luxury marketing expert.
Mr. Frank spoke to this very elite group of 250 Luxury Realtors about the future of real estate on a world stage, about the different styles of high-net worth, how they made their money, the volatility of the market and its effect of the availability of money, how we are on another 2 year bubble, about how the smarter investor has become more conservative in their spending habits, and finally how to create added value for those clients when purchasing homes and estates in excess of $8 Million with the availability of quality staff to support their lifestyles. It was high for me to be in the same room with so many type A personalities making it happen in the world of real estate. I also delivered a Presentation on Serving the High Net Worth. My 30 years in service has taught me much in who they are, how they think, and what quality of life typically means for them. If you have not read The High Beta Rich, it's an excellent read.
All of us at Starkey are thrilled to share with you that we had the opportunity to play with the well-known comedy team of Randy and Jason Sklar. Learning Service made fun as we bantered back and forth our service perspective. Our feature, produced by Left/Right TV is part of a special Sklar Twins series and is called “United Stats of America.” It will air on The History Channel in February. The Sklar Twins are most intelligent and humorous; the show features a Colorado gold mine, the Denver Mint, the Frugal Millionaire, and Starkey International. It has a witty but serious undertone about learning what service is, and looking at the US and our attachments to money. They discovered what we already know; Graduates of Starkey are “in the house but not of the house!” Catch the Sklar Twins by visiting the following link. http://www.supersklars.com
Starkey International will appear on United Stats of America on June 12th for the episode "Money Talks"
The Denver Professional Mens Club held their annual meeting at The Starkey Institute last Saturday, January 21, 2012. Seven or eight of Denver’s great professional men enjoyed a convivial evening of business mixed with pleasure while enjoying Chef Althoff’s customized culinary creations and delectable buffet with a good stiff drink! Mrs. Starkey welcomed the group, shared a little of the Mansion’s 110 year history. She invited these special guests to join with their friends or charities and choose the perfect date to experience one of Starkey’s prestigious formal dinners.
The Denver Woman’s Press Club was invited to tour Starkey’s 1901 Historic Mansion last week, still decked in its Christmas apparel. Starkey has been located across the street since the Press Club was built in 1916. Mrs. Starkey was recently invited to join this most interesting group of women writers as she will have forthcoming new publications to share with the service industry and many other followers.
Speaking of writing and words; did you know that in 1981, Mrs. Starkey while sitting with her dictionary, found the phrase “household manager” in a definition and immediately knew it would replace the out- dated old guard title of Majordomo? She began to use the phrase in her advertisements and history was made! “Household Manager” is now an official Department of Labor employment title and Starkey is now celebrating their 125 class. Starkey International has now educated over 1000 Certified Household Managers and placed them world-wide!
Starkey International and Properties in Paradise announce world-class private service on the Caribbean island of Anguilla.
Anquilla, a tropical jewel in the Caribbean known for its pristine white sand beaches, is a favorite of celebrities and VIPs in search of perfect seclusion in an idyllic setting. Beyond the stunning natural beauty, sophisticated guests can now experience the trademark Starkey International private service at Ani Villas — a luxurious 10 bedroom estate impeccably designed and outfitted for ultimate comfort and relaxation.
As a consultant to Ani Villas, Bruce Hearn, of Properties in Paradise and representative for Starkey Caribbean, has put together an exceptional private service team. With Starkey graduate Felix M. Pina as property manager, a highly trained staff, and the implementation of the Starkey Management System, Mr. Hearn has established a new level of service to Ani Villas and the island. The guest experience will be the perfect combination of natural surroundings, outstanding private service and impressive amenities.
"We were looking for an experienced consultant like Mr. Hearn to implement systems and training for the staff of Ani Villas. His alliance with Starkey Caribbean clinched the deal,” said Properties in Paradise client, Bonnie Bloom, Developer and General Manager. “We believe his experience and knowledge, in combination with the Starkey programs, gives Ani Villas the edge in a very competitive villa rental market. We are delighted to be working with him."
Mr. Hearn, who has a Masters Degree in Hotel Management from Cornell University and is a graduate of Starkey International, differentiates the private service offered at Ani Villas as opposed to hospitality service: “The luxury villa is a very popular accommodations product now being offered by major hotels and villa resorts. Service provided to these villa guests is often just an extension of the hotel’s services, good, but often no better than room service. At Ani Villas we offer personalized private service, establishing a genuine relationship with each guest to learn their expectations and anticipate their individual needs. Essentially, we reinvent ourselves to meet the unique preferences of each group staying at Ani Villas, dramatically surpassing typical hospitality service.”
Ani Villas overlook Anguilla’s Little Bay with expansive views of the shimmering Caribbean. The distinctive enclave includes two fully outfitted villas with exquisite contemporary furnishings and details. A full private staff anticipates every need and desire, ensuring that along with glorious seclusion, a world-class service experience will be yours. Private amenities include a complete gym, infinity pools, tennis courts, a game room, cliff side hot tubs, unlimited rental movies and video games, and a wide range of sporting and game equipment including bicycles and snorkeling gear.
As an ultimate Caribbean beach destination, Anguilla offers uncrowded, breathtakingly beautiful beaches with an “off the beaten path” feel that the laid back luxury traveler will adore. Ani Villa completes the experience, with every detail and desire at your beck and call.
Pamper yourself this winter with the Starkey five-star private service you know and appreciate in a luxurious tropical destination. Book directly with Properties in Paradise and receive a complimentary bottle of Roederer Cristal Champagne, and visit http://www.anivillas.com for more detailed information about this first-class island experience.