5 Weeks to Go!

5 weeks to go! The countdown has begun and we are thrilled, energized, and optimistic about the future here at Starkey International Institute. Our classes our filling up quickly, both in Denver and Washington DC. If you have ever thought about starting a new career as a Certified Household Manager, there is no better time than right now to come on board! We have clients who are actively searching our Starkey Graduate database to choose the right graduate for their home! Our clients choose us because Starkey International Institute delivers ‘service as an expertise’.

Donald Jardine

Dear Graduates and Friends

Julie and JuliaI recently went to the newly released movie featuring the life of Julia Child, Julie & Julia!  For those of us who have ever had a dream, and struggled many years to achieve it, it was downright inspirational!  I loved it.  It’s important not to take one’s self too seriously, but after 30 years in Private Service and now achieving age 60, it’s hard not to take some time on the subject.  What I saw in the movie was an ambitious young woman, seeking to find her gift in life.  Ultimately she found her calling writing about cooking with the great and very humorous Julia Child as her muse.   I decided right then and there that while I have written many texts and manuals in the field of my passion, Household Management and Service, I have not often written from my heart.  To that end, I am beginning today to do so.  I hope you like what you read, and will respond if you feel inspired to do so!

 

Recently, our educator, Mr. Althoff and I provided a private training for a very special and well-respected, old guard hotel.  The subject at hand was ”The giving and receiving of service”.  I have traveled the world watching for and in search of “true service.”  It is a subject upon which I have created a successful career.  In the end, Household Management is all about service.  One’s technical skills, while important, become very low on the scale of priorities without real and genuine service at the helm. 

This training included several members of the hotel staff, both front line associates and management.  The discussion centered on serving their new, mostly younger, guests.   I made the statement that most of us in the U.S. under the age of 65 do not really understand how to receive service, most particularly those of us who are in the service industry.  We all have been raised with a very intense “hard work ethic,” and when it is uncomfortable or unfamiliar, we prefer to just do it ourselves! 

My statement about receiving service, while interesting to some, went right over the heads of most in the room until the Operations Manager of the property stopped the conversation and shared the following story:  I recently was at an upscale golf club.  My caddy kept wiping off my clubs, deciding which one I needed, and fetching and washing my golf ball.  Annoyed, I finally stopped him and said, “Please, I can really do this myself!”  My caddy, equally frustrated, said, “It’s my job to help you, let me take care of you!”  This very smart manager, at that moment, really got it!  “This is what you are talking about,” he said with total amazement emanating brightly from his face.   “How can we expect our new guests to appropriately receive when we as providers do not know how it is done?”  There was total silence in the room.  I could have kissed him with appreciation.  He gets my gold Starkey Star for the year! 

My intimate understanding of service is that those who come to give service in their life, need to also learn how to receive it, as much as those who receive service, typically have yet to also learn how to give.  And finally, when genuine service does really happen, giving and receiving at the same time, in the same moment, an alchemical flash throughout time occurs.  It is a moment in our life that few forget.  It is why we have something that it is so ill understood, SERVICE!

Cooking Smart for the Private Chef

By former Presidential Chef Bill Althoff

Did you know that as a baseline it takes 2 hours to prep, prepare, serve, and clean up one average meal for 4 persons?

Excerpt Original Guide to Private Service Management, Starkey International

 The Super Grain

Perhaps many in the world have never heard of the grain—Quinoa (pronounced keen-wah).  Farmed for thousands of years it is the grain of the pitseed plant grown in the Andes Mountains since the Inca civilization.  It is known as the super grain of today.  You can find it at your local grocers in the rice and cous cous section of the store.  It cooks similar to the way rice does,  it is recommended you do not rinse it.  I like to cook it with chicken broth instead of water. You can season it with a wide variety of spices, I like to add saffron or my favorite is to cook it until it is almost ready and add my favorite sautéed vegetable in the pot. 

So if you haven’t heard of Quinoa, try it.  It pleases all palettes, it is gluten free, meat free and tastes great.

 

Starkey International Admissions

It has been very busy in admissions since the CostCo Connection article was published.  Our phones are very busy with new students requesting admissions to our four and eight week Household Management Certification Programs both in Denver and at our Washington, DC location.  We are very excited to receive our new students, here and abroad.  I hope you have a great summer!

Call or email me directly, anytime you have questions about our spectacular programs at 1-800-888-4904 at Starkey or 303-994-7407 on my cell.

I look forward to the opportunity to be of service.

Donald Jardine

Private Service Wine Sommelier Certification (Level 1)

We are excited about our new program that we are offering at Starkey International.  We have just been approved for our Private Service Wine Sommelier Certification (level 1).  This course is designed to provide students with an understanding of the essential and fundamental aspects of wine knowledge, based on the five major wine regions of France.  The students will examine traditional wine practices and distinguish between those that are more contemporary.  Through thoughtful exploration and awareness  of basic practices, terminology and evaluation, this introductory course will provide a sound basis for the wine novice as well as a review for those with prior wine knowledge.  This 35 hour course will include the following:

·         Introduction to fermentation and distillation

·         Mixology and Bar basics

·         Introduction to wine in history and various cultures

·         Wines today

·         Old World wines and New World wines

·         Wine cellaring and Storage

·         Food and Wine Pairing

·         Glass ware and various wine tools

·         Exploration of the five major wine regions of France and comparison of the New World counterparts

·         Will participate in serving a formal dinner (12) including the planning, prep, and mirrored service.

Each class will include lecture, PowerPoint and visual learning as well as hands on tasting.  You can take this course as part of your eight-week curriculum or you can take this course as a stand alone course.

Please call our Admissions department about more details.

 

Thank you to all our Veterans!

Thank you to all of our Veterans! Many of you shared the Military Stars Event at the Embassy Suites Hotel on July 30th, 2009 with Starkey International Institute. Ms. Stimson, Mr. Althoff, and myself hope you enjoyed the Employer Panel and stopping by the Starkey booth. Good luck on your civilian workforce transition! If I can be of any assistance, please contact me at your convenience on my cell phone 303-994-7407. I look forward to the opportunity to be of service.

Mr. Donald Jardine

Events at The Starkey Mansion!

Starkey International is in the process of setting up the mansion for its new guests! Soon, the mansion will be accessible to small, local non-profit and corporate events. We are excited as we begin to create new menus, produce marketing materials, and develop our new web page! Please stay tuned….there will be plenty more excitement to come!

Starkey International will see you at MILITARYSTARS

Starkey International Institute for Household Management was described in New York Times article as “a hot second career for former members of the military, who may retire as young as 40, and are seen as trustworthy and able to take orders without flinching.”  Whether you’ve just begun transitioning, are looking for a job after serving in the Armed Forces, or are a veteran, Starkey and MilitaryStars help you transition successfully into your civilian career.  Bring your resume and we will see you on July 30th in Denver, CO.

Spring at The Starkey Mansion

Starkey Mansion GardenSpring has quickly jumped into summer and for those who remember Denver’s high desert weather, it has rained every afternoon for the last few weeks and we are “going green”! Our garden at the Mansion is absolutely grand and we look forward to having some small elegant events there. Kristin Parks has joined us as our event organizer. She was sent to us from Metro State College’s Hospitality School for the summer. Mrs. Bullock and I are also working to set up with Metropolitan State College the ability to transfer credits to Metro State after completing Starkey’s Household Management Course.

We have much going on at Starkey. We have our 104th class in session, an eight week course. This class of students is truly a first rate group. Congratulations to Ms. Stimson on her elimination and selection process for candidates. Great Job Jess! Current ages range from 35 to 50, most formally educated, and all completely committed to service as an expertise!

Mr. Althoff and I just returned from Washington DC where we were invited to address the Navel spouses in managing homes. They are an amazing, talented, and committed group of woman! Thank you U.S. Navy.

I am beginning to write again. It gives me such pleasure. I plan on updating and re-publishing our Setting Household Standards by the end of the year. Also we are working on completing a special publication with the Wealth Legacy Institute on Private Risk Management for our industry; and many more fun things to come from the collaboration with this Institute.

We have been reconnecting with many past graduates through Heili Lehr who has returned to us to support our graduates as part of our placement team. As some of you might remember, Heili was my Personal Assistant for several years. If you have not yet heard from Ms. Lehr, call her. She is available to speak to you right now and would love to hear from you! Speaking of Placements, the industry has indeed changed. The signs of the times are: continuing education, being on your game, resources, and professionalism. Employers want to know that you are up to speed on what is current in Household Management and resources. Be sure to check out Starkey’s new software being released next month.

Watching Your Success,

Mary Louise Starkey

2009 RTA Yoo! Hoo!

RTA 2009 Yoo! Hoo! The Best of the Best!

“This in my opinion was the best RTA of the past nine years” – Patrick Jennings, 2009 RTA Household Manager of the Year

JPaulinOn May 14-16 Starkey International hosted Restoring the Art 2009. Everyone in attendance felt it was the best they had ever experienced. We at Starkey felt the same. It was a small, intimate group of 35 which provided everyone the feeling that they really got to know each other and were committed to continued conversations on a monthly basis and, of course, seeing each other again at next year’s RTA to be held March 18-20, 2010.

J Paulin was our MC and held the container throughout the conference. He is wonderfully entertaining with many stories to share. He and Laura Klein are having fun at the formal dinner.

Dr. Lloyd LewanDr. Lloyd Lewan set our stage and set our minds and hearts to receive his leadership and to understand the role we play as leaders and that there is no service without “leadership.” His message was clear, you must “believe” in who you are and who your employer is or service will not take place. You must believe or no one else will. He is such an awesome speaker, each time he comes and shares his love in mentoring us, I find my soul and remember who I am, a true Service Heart! Thank you Dr. Lewan.

An additional highlight was when Scottie Rasmussen from Palm Beach Florida won the Esperanza holiday raffle. Each attendee decorated and inscribed their name on a mini sombrero which then went into the jar for drawing. The creativity on each of the sombrero’s was wonderful. Scotty won! He is thrilled, as he has had very little time off. He is working for a single Principal who he absolutely loves, but promises to find a long weekend to nurture himself while on the Sea of Cortez, sitting in the Jacuzzi and enjoying the butler service at the Esperanza Resort in Mexico. See Scottie with the great big smile on the left!

Scottie RasmussenThe food was amazing, with Mr. Althoff, our Private Chef and Theresa Lay, our Household Manager at the helm aided by the invaluable assistance of recent Graduate, Kathryn Furman. The conference was set at the Starkey Mansion so that we all could enjoy the Mansion and Formal Gardens (we just put in the summer annuals and it was beautiful). The Mansion lended itself perfectly for this mostly alumni group, it was old home week for some, and an entry into the educational world of Starkey for others. Mr. Tom Bruce, to the right, and others are helping themselves to the chocolate mousse that Mr. Althoff concocted….it was yum, yum.

LunchChef Wray below from the Metropolitan State College School of Hospitality came and did a special lunch speaking about the marriage of Beer and Food. It was a good meal served with several good cold beers in the garden. Mr. Bruce said he thought this was the best lunch!

Our living and dining rooms were set up as class rooms. Everyone was greatly engaged with the presenters. The techies came out to share the latest and greatest. AT&T brought the cutting edge on iPhones, Brett Kahl from LynxSystems showed us how he is connecting intelligent home technology….now he is a resource! And of course Brad Webber and Mr. Althoff introduced Starkey’s hot new service management software! We ended the day going off to our special friend Chris Bowlan at Listen-up to see the smart home in action and to meet Mr. Lucas Jones and E Sommelier! On Saturday,the cleaning techies came out from Johnson and Johnson Laboratories and Western Paper Distributing with ionized water for sanitizing…the next thing in managing the cleaning within your home. It was fascinating learning the differences in sanitizing, disinfecting and nuking everything in sight! Mr. Althoff also shared ideas about communication and management tools within the private homes.

Chef Michael WrayGary Smith, our Director of Placement, shared his perspective on what the new clients are seeking in knowledge and expertise. We went through our Day in the Life process and our Top Three Standards exercise to help those seeking positions how to ascertain what an appropriate position for them might look like.

My personal favorite was The Wealth Legacy Institute who brought to life the role and integrated relationship of the Household Manger and the Family Office. If the Household Manager and the Family Office really knew the complete mission and roles both played and if they worked together, the entire support of the Principal and their Life Style would be greatly enhanced. We also learned what the first, second and third generations were typically doing with their money! Wow…we all learned a great deal and finally saw the gorilla in the room!

Chef William AlthoffWe held our traditional formal dinner at the Magnolia Hotel. We were wined and dined and loved every moment of it. Everyone got a Certificate of Continuing Education from our educators, Ms. Bullock and Chef Althoff. Continuing Education is essential in keeping you sharp and up to date with what is important in the profession. Our high-net worth employers have become quite clear about their requirements of our Graduates. They must know what the “Best of the Best” is and be technically on top of their game. If we are earning $60K to $160K per year, we had better know it all. The day of the touchy-feely “I can take care of you” is just not enough. Be well advised. Left is Joyce MacKay receiving her RTA Certificate.

I can’t leave my RTA excitement and appreciation without sharing who the Household Manager of the Year is for 2009! This year’s winner is Patrick Jennings. Those of you who have met Patrick in past years know he is an absolute gem. He has a Masters Degree in Human Resources and has been with the same family for 12 years. He is articulate, kind, most competent and he loves his position. Congratulations to Patrick Jennings….you are well deserved Household Manager of the Year! Email Patrick your congratulations at patrickj@seanet.com

Mary Starkey and Wealth LegacyFinally, we closed our RTA event with the love and support of Rich Hassan, retired General from the U.S. Air Force and my business/leadership coach for growing Starkey. He shared stories and wisdom about his life of service in the military and that no matter how you are serving; it presents the same challenges and requires a genuine relationship. Everything is accomplished with relationships! Thank you Rich for your kindness and support!

Joyce MackayI cannot leave you without publically thanking our entire Starkey Team and especially our Director of Education, Debra Bullock for holding the container of the conference. Behind the scenes she made it all happen and did with her lovely graciousness and of course our culinary leader Mr. Althoff and Ms. Lay. I would also like to thank our ever positive Jessica Stimson in Admissions for getting everyone registered and here; and to our IT man of the hour, Matt Henderson for his graphics and pictures. Finally, a special appreciation to Helga Day for her lovely flowers. Thank you all.

Next year’s RTA will again be held in Denver. We are going back to our traditional March time frame….March 18-20, 2010. Put this on your calendar now and plan to come. The RTA Board of Directors will be meeting in the next couple of months to begin the process of organizing and selecting new presenters. This is your conference, so please let me know if you have any speakers you would like to recommend, or any topics you would like to see presented at RTA 2010.

Mary Starkey and Patrick JenningsMy special message for this year’s conference was…” I believe in you”. You are my Graduates, I believe in who you are and what you bring to the table. Yes, our economy is having a rough time and I remind you that how Starkey’s clientelle responds in these times is not to terminate employment, but to be conservative, smart and to require that Household Managers be on their game and be true professionals. I BELIEVE IN YOU…. Do you believe in yourself?

My very warm wishes. Mary Louise Starkey

Rich Hassan

 

 

 

 

 

 

 

 

Starkey Staff

--------------------------------------------------------------------------------
 

 

Initial Cards and Letters

 

Dear Friends,

I can’t begin to express how great it was to meet all of you at RTA 2009. I look forward to keeping in touch with all of you and getting to know you each on a more personal level. If and when you’re in San Francisco, please get in touch with me, I’d love to have you to our house for dinner or out for a drink. (Of course, no need to wait until you’re coming to SF to contact me!). If there is ever anything that I can do for you, please don’t hesitate to ask.

Warm regards,

Jared Miles, Butler

(415) 921-0155 (w)

(415) 830-2451 (m)

(415) 520-5254 (f)

 

 

--------------------------------------------------------------------------------
 

 

Good morning Ms. Starkey and Mr. Smith!

 Thank you for an absolutely wonderful conference!!!!!!!!!!!!!

 I think you all did an amazing job putting together the agenda, the speakers, the information, the food, etc.  I absolutely loved it and look forward to my next opportunity to attend more training at Starkey International!

Jill Wilferth Smirl

President

Mom’s Best Friend/Vail Sitters and Nannies

Vail/Beaver Creek

970-476-KIDS office

970-328-2133 fax

jill.smirl@mbfagency.com

www.momsbestfriend.com

 

 

--------------------------------------------------------------------------------
 

 

Dear colleagues

It was a true pleasure to meet you all!

I enjoyed very much RTA 2009, learned so much and recharged energies to contunuing striving to delivering service excellence to the benifit of our principals and to the profession.

as Mr. Miles mentioned i look so much forward to keep the communication channels open between all of us to exchange experiences, ideas, tips, knowledge and to know more about each of one of you.

Please do not hesitate in contact me should your travel plans ever brings to Los Cabos!

Yours In Service!

Leopoldo Perez

Lynx Systems

 

 

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Mary

Again I want to thank you for the hospitality and opportunity I received last week at your event. I look forward to seeing you all again..

I hope you all have a wonderful weekend

Best Regards,

Brett Kahl

 

 

 

 

 

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Awesome. Thanks so much for the day - it was amazing.

Much love,

Berman

 

 

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Mrs. Starkey,

I hope you enjoyed your Sunday. What a wonderful RTA conference and I so thank you for trusting enough to let WLI be a part of it! What a delight to meet such outstanding individuals! Let’s talk about what’s next…

Kim

Kimberly L. Curtis, CFPR, ChFC, CLU, CAP, AEP, MSFS President and CEO Wealth Legacy Institute, Inc.

950 S. Cherry Street, Suite 505

Denver, CO 80246

Phone: 303-753-7578

Fax: 303-753-7581

E-mail: kcurtis@wealthlegacyinstitute.com

www.wealthlegacyinstitute.com

 

 

--------------------------------------------------------------------------------
 

 

Good morning to one and all,

I to enjoyed attending my first RTA Conference and hope to attend many more. The speakers, the new ideas, information and encouragement were uplifting.

I left there biting at the bit to share it with those that I currently know and hopefully with my new principles in a new position in the near future.

It was nice to get to mingle one more time with all of you at the closing banquet, the conversation and food were wonderful. Congratulation to Scottie on winning the Mexico trip (should have been mine..lol) and Patrick for HM of the year. Speaking of Patrick we had a nice conversation on our shuttle ride back to DIA on Sunday morning, nice guy I can see why he has done well, especially since he had to figure out how to do everything from scratch.

I wish all of you the best. Please wish me well on finding my new position soon, I know it is out there, after all I am a STARKEY alumni.

Cheers

Thomas (Tom) Buder

digg

A Letter from the 2009 Household Manager of the Year

A week later and my head is still in the clouds being named “2009 Household Manager of the Year”. I so appreciate all the e-mails and notes I have received. This years RTA was such an incredible group of professionals and more than any previous year we really had the chance to get to know one another.

I realize by your feedback that with this award comes responsibility. I am not at the top of my game, this profession is always evolving which is one reason I feel we stay stimulated in our positions. I promise to earn this award and live up to receiving it.

The one key element I came away with this year was Mrs. Starkey’s lecture on the “language” of our profession. Every other career does have a common language, even the careers that circle ours, Private Pilots, Boat Captions and staff, Family Offices, Investment staff. It is going to take all of us to find a common thread of communication (language) so that the professionals that follow in our footsteps will stand on firm ground. Also getting curriculum into college level courses would give the profession of Household Management, Estate Management a pedigree that we don’t currently have.

I look so forward to next years conference in March and until then; let’s continue to keep in touch…

Patrick Jennings

Thanks for RTA!

Our Restoring the Art Conference was a huge success!  Here is some feedback we’ve gotten so far:

 

 

Good morning Ms. Starkey and Mr. Smith!   

Thank you for an absolutely wonderful conference!!!!!!!!!!!!! 

I think you all did an amazing job putting together the agenda, the speakers, the information, the food, etc.  I absolutely loved it and look forward to my next opportunity to attend more training at Starkey International!  

Warm regards, 

Jill Wilferth Smirl

President

Mom’s Best Friend/Vail Sitters and Nannies

www.momsbestfriend.com 


 

 

Hi Mrs. Starkey ~ Last evenings RTA formal dinner was perfect.  You were wonderful as well.  Great message and super attendees.  Just saying “Hello”…

Gary    


 

 

 Ms. Starkey….

I am certain that you are receiving rave reviews from the weekend. I very much enjoyed the reception, the winepairing and the dinner last night was wonderful. You are correct; the group was really wonderful…they had a genuine thoughtfulness about them..all of them. I had the pleasure of sitting next to Mr. A and Patrick (I believe that is his name)..the gentleman who wone the HM award. Delightful!

Thank you once again, for including me! I always learn something new, and meet someone new…all good stuff.
On to a new class!

Cheers,
Lucia Miltenberger 

 

 

 

 

Lucia Miltenberger
Culinary Instructor
The Art Institute of Colorado
International Culinary School
675 South Broadway
Denver, CO 80209

 


Dear Friends,

 

 

I can’t begin to express how great it was to meet all of you at RTA 

2009. I look forward to keeping in touch with all of you and getting 

to know you each on a more personal level. If and when you’re in San 

Francisco, please get in touch with me, I’d love to have you to our 

house for dinner or out for a drink. (Of course, no need to wait until 

you’re coming to SF to contact me!). If there is ever anything that I 

can do for you, please don’t hesitate to ask.

Warm regards,

Jared Miles, Butler


 

 

Mrs. Starkey,

 

 

 

 

I hope you enjoyed your Sunday.  What a wonderful RTA conference and I so thank you for trusting enough to let WLI be a part of it!  What a delight to meet such outstanding individuals!  Let’s talk about what’s next…

 Kim 

Kimberly L. Curtis, CFPR, ChFC, CLU, CAP, AEP, MSFS President and CEO Wealth Legacy Institute, Inc.

950 S. Cherry Street, Suite 505

Denver, CO 80246

www.wealthlegacyinstitute.com


 

Jessica:

First of all it was so great finally meeting you and this in my opinion was the best RTA of the past nine years, smaller than usual but the intimacy gave all of us a chance to get to know one another.

I came away without the main binder that had all of staffs and speakers bios…. It is possible that you can send me another copy?

Thanks,

Patrick Jennings


 

 Dear colleagues

> It was a true pleasure to meet you all!

> I enjoyed very much RTA 2009, learned so much and recharged energies

> to contunuing striving to delivering service excellence to the benifit

> of our principals and to the profession.

> as Mr. Miles mentioned i look so much forward to keep the

> communication channels open between all of us to exchange experiences,

> ideas, tips, knowledge and to know more about each of one of you.

> Please do not hesitate in contact me should your travel plans ever

> brings to  Los Cabos!

> Yours In Service!

> Leopoldo Perez


 

 

 

 

 

 

Good morning to one and all, 

 

I to enjoyed attending my first RTA Conference and hope to attend many more. The speakers, the new ideas, information and encouragement were uplifting.

I left there biting at the bit to share it with those that I currently know and hopefully with my new principles in a new position in the near future. 

It was nice to get to mingle one more time with all of you at the closing banquet, the conversation and food were wonderful. Congratulation to Scottie on winning the Mexico trip (should have been mine..lol) and Patrick for HM of the year. Speaking of Patrick we had a nice conversation on our shuttle ride back to DIA on Sunday morning, nice guy I can see why he has done well, especially since he had to figure out how to do everything from scratch.

I wish all of you the best. Please wish me well on finding my new position soon, I know it is out there, after all I am a STARKEY alumni. 

Cheers 

Thomas (Tom) Buder 

Starkey in Forbes Magazine

Keeping Your Toys

Daniel Fisher with Steven Bertoni and Devon Pendleton, 04.22.09, 06:00 PM EDT
Forbes Magazine dated May 11, 2009  

With the greater part of rich people, the chief enjoyment of riches consists in the parade of riches, which in their eyes is never so complete as when they appear to possess those decisive marks of opulence which nobody can possess but themselves. –Adam Smith

Shroud them or show them off–just don’t give up your indulgences. Spending is your patriotic duty.

 

Billionaire John Paul DeJoria encountered a bit of turbulence recently when he tried, as he usually does for short flights, to charter a low-end Lear ( LEA - news - people ) or West Wind. Not so easy. Because cash-strapped owners are mothballing their Gulfstreams and demurely switching to puddle-jumpers, DeJoria had to have a small jet flown in from Houston in order for him to take off from Austin. Before the crash, “most billionaires would take their big G4s and G5s anywhere,” says DeJoria, who made his money with Paul Mitchell hair products and Patrón tequila. “Now business for these small planes is suddenly through the roof.”

The flip side is that big jets are available at bargain prices. Grocery-chain owner John Catsimatidis says he was recently offered a Gulfstream once worth $40 million or so for $15 million. “Why? I was told it belonged to one of the people who accepted tarp money,” Catsimatidis says, referring to the U.S. Treasury program to infuse financial institutions with tax dollars. “They don’t want to anger Washington.”

If you have cash, there are deals in the used airplane market. “A couple sold at numbers we’d never thought we’d see,” says Kevin O’Leary, president of Jet Advisors in Broomfield, Colo.

It appears that the überaffluent are not trimming their domestic retinues, although of course the recession provides a good smoke screen for disposing of a servant you don’t like anyway. “People with real money need to maintain staff,” says Mary Louise Starkey, president and founder of Starkey International Institute in Denver, which trains butlers, nannies, maids, chefs and sommeliers. “I see the people who have $100 million to $750 million maybe scaling back.” Such riffraff may even be attempting to do their own domestic chores, as Martha Stewart’s Homekeeping Handbook (Random House, 2006) chillingly seems to suggest. The book contains useful advice on the care and feeding of mansions, but, sniffs Starkey, “She’s wrong about how long it takes to iron a shirt.”

Sales of diamonds, $300,000 cars and really expensive fashion are off. But somebody keeps buying luxury goods, especially online–and anonymously. Sales at Web retailer Net-a-Porter.com climbed 45% for the fiscal year ended Jan. 31 to $120 million. Recent offerings include a Balmain embroidered minidress ($12,355); a Bottega Veneta crocodile bag ($19,500); and Halston peep-toe ankle boots ($2,325). Shipped from London in a black box tied with grosgrain ribbon, your little gewgaws arrive in unbranded, recycled brown paper bags.

It’s a good time to go shopping for something that floats. “You can pick up anything in the small-boat category very easily at a very good price,” says Norma Trease, journalist and consultant in the superyacht business. By “small” she means less than 100 feet. Several builders, including Feretti and Couach, have gone broke. Rodriguez Group, a French manufacturer that once surged on sales of its $1 million-plus motor yachts, lately reported big losses as it’s written down the value of boats it took as trade-ins. Now it’s slashing prices.

Large one-of-a-kind yachts tend to hold up even through recessions, says Lisa Verbit, national marine executive at U.S. Trust. Banks like U.S. Trust will finance multimillion-dollar yachts at a little above 30-day Libor. Lay off the crew and mothball the boat (as the Forbes family did with the Highlander), and the cost of holding a $20 million yacht until times get better is as little as 5%, or $1 million a year. “A good number of the guys living on these huge yachts are living off their liquidity–they sold the stock in a business they owned and they don’t want to sell assets right now at a loss to support their lifestyle,” says Verbit. “They’re scaling back and waiting it out.”

And yet beyond the gaze of tax collectors and congressional aides, life as few of us will ever know it goes on. This year’s St. Bart’s Bucket drew a fleet of 35 megayachts, including venture capitalist Thomas Perkins’ 298-foot nouveau clipper ship, Maltese Falcon. Even disgraced New York City real estate owner Harry Macklowe, who has lost several buildings to lenders lately, showed up with his 112-foot sloop, Unfurled. If the revolution is coming, all the more reason to seize the day.

 See the article at Forbes.com: click here

Restoring the Arts 2009 Conference Agenda

RESTORING THE ART 2009

CONFERENCE AGENDA

MAY 14-16, 2009

Bringing Private Service to the Rockies       

What does a Household Manager Need to Know?

THURSDAY, May 14, 2009

 

REGISTRATION    at The magnolia Hotel                                                                  1:00 – 4:00 PM

RTA International Association for Private Service Managers Annual Meeting             4:00 - 6:00 PM   

WELCOMING RECEPTION  -  Starkey International Institute                                6:00 – 8:00 PM 

                                                                                                                                                                                  

FRIDAY, MAY 15, 2009

All Presentations will occur at the Magnolia Hotel Ballroom

818 17th Street, Denver, Colorado 

 

OPENING REMARKS                                                                                             9:00 – 9:15 AM

Master of Ceremonies:  J Paulin, CHM, Former HM for Bob Hope

                                    Antidotes & Tips for Staying on the Principal’s Agenda!

 

Dr. Lloyd Lewan, Chairman and Executive Dean, Emeritus Semester At Sea          9:15-10:00 AM                             

Service Leadership

                     Welcome Address

 

GENERAL SESSION:  Debra Bullock, Director of Education, Starkey International,                                                                       Steve Jung, Western paper, Rebecca Brand, Marketing Manager                                                      JohnsonDiversey                                                                                                                                                                                                                                             10:30 -12:00 PM        

Maximizing the Effectiveness of your Housekeeping Staff:  Training, Supervising, Implementing and Fine Tuning a Housekeeping System.

What’s New – Ionic Cleaning! The Truth About Chemicals!

            

LUNCH:                     Chef Michael Wray, School of Hospitality. Metropolitan State College

                                                                                                                                    12:30 – 1.30 PM 

The Marriage of Food and Beer

 

GENERAL SESSION:  Aaron Burhouse, AT&T Hands-On Demonstration, Brett Kahl, Lynx Systems, William Althoff, Starkey International and Brad Weber, Inspiring Applications.

                                                                                                           1:30-3:00PM

Household Manager Technology Toolbox: Blackberry, PDA, I-Phone:

Starkey Service Management Software: Create the Service Plan, 2009, Version! 

Security and Home Automation;  LynxSystems offering integrated automation and security solutions

 

GENERAL SESSION:   Chris Bowland, Listen-Up CEO, Lucas Jones ESommelier   3:00 - 4:30 PM

The Smart Home Technology Experience

A Walk-Away  At Listen Up Studio, Chris Bowland

                                    ESommelier – Software for Wine Cellars. - Lucas Jones

                 

 

AFTERHOURS GATHERING         Ms. Lucia Miltenberger:                                       5:00-7:00 PM

A Wine Time – at the Starkey Mansion

Reservations required, $35.00 each                                                    

 

 

SATURDAY, MAY 16, 2009

 

Opening Remarks-      J Paulin, CHM, Former HM for Bob Hope

                                    Antidotes & Tips for Staying on the Principal’s Agenda        8:30– 9:00 AM  

 

ROUNDTABLE DISCUSSION:      Mary Louise Starkey CEO Starkey International, Gary Smith, Retired Col, former Director of Personnel, Air Force Academy

                 9:00 -10:30 AM

Managing your Career, What’s Ahead: for Household Managers and Butlers

 

GENERAL SESSION:   Kim Curtis and David Berman: Wealth Legacy Institute Family Office 

                                                                                                            10:30 – 12:00 PM 

                        “Seeing the Forest for the Trees” Understanding Family Dynamics

 

LUNCH:                    Michael Raymond former Butler; Entrepreneur, & The Queens British Army

What’s ahead for Families and Security                                  12:00 – 1:30 PM

 

GENERAL SESSION:  William Althoff, Private Service Instructor/Chef                   1:30 – 3:00 PM   

Your First Two Weeks and Your Position Challenges,

Setting Yourself up to Succeed!

 

DINNER:                  

Welcome Address:   Retired Air Force Rich Hassan CEO TSM

Service as an Expertise

Presentation: Household Manager of the Year

Drawing, $5,000 stay at the Esperanze Hotel, Mexico

                                                                                     6:00 – 9:00 PM        

                       

 

 For more information and to sign up visit: http://www.starkeyintl.com/rta_conferences.html

Letter from Metropolitan State College of Denver

April 17th 2009

Dear Mrs. Mary Starkey,

On behalf of the Spring 2009 Trade Shows and Expositions class, I would like to thank you for making our Career Guidance Invitational a success.  Your presence and dedication of time helped to make a deep impact on all students who attended.  With your help, we were able to provide our attendees with an incredible insight to the Hospitality industry, an insight in which few people get the opportunity to experience.  The passion you have for your work and the knowledgeable experiences you possess touched the minds of our students, those students that are new to the industry and those already a part of it.

Through your generous contribution of insight and knowledge, you helped to support the Metropolitan State College of Denver’s Hospitality, Tourism and Events Department and all students involved in the planning and execution of this event.  We thank you for taking the time and resources to support our hard working students.  Without your dedication, this event would not have been possible.

Thank you again,

Jacquie Schendel
Sponsorship Committee Chair
Trade Shows and Expositions Class
Spring 2009

Read the Original Letter from Metropolitan State College of Denver - Click Here.

Metropolitan State College H.T.E. Career Guidance Invitational

Metropolitan State College H.T.E Career Guidance Invitational put on by Metro’s Hospitality, Tourism and Events Department staged a Career Guidance Invitational on Friday April 10th.  Mrs. Starkey moderated the event utilizing her service expertise and her quick entertaining style to help create a bond between the department and the hospitality community of Denver.  Congratulations Metro Hospitality Department.

The Midwest Book Review

The Midwest Book Review Watch Review April 2009 Issue Selects “Reviewer’s Choice:”  Mrs. Starkey’s Original Guide to Private Service Management.

Established in 1976, the Midwest Book Review publishes the following monthly book publications specifically designed for community and academic librarians, booksellers, and the general reading public http://www.midwestbookreview.com/lbw/apr_09.htm

We post our reviews on the Internet with a number of thematically appropriate web sites, databases, and online discussion groups such as alt.books.reviews and Pub-Forum. Our reviews are also available through Internet bookstores such as Amazon.com. We archive our reviews on the Midwest Book Review web site for a minimum of five years.  Cengage Learning then makes our reviews available to library systems nationwide in their print, magnetic tape, and diskette series, Book Review Index (an interactive CD-ROM series designed for use by community, university, and corporate library systems throughout.  This is what Midwest wrote: 

Ms. Starkey’s Original Guide To Private Service Management
Mary Louise Starkey
Starkey International
c/o Starkey and Associates
1350 Logan Street, Denver, CO 80203
http://www.starkeyintl.com
9780966480726, $225.00, 1-800-888-4904

Mary Louise Starkey is the person who coined the term ‘Household Manager’. She is the developer of the Starkey Service Management System and software, as well as hosting the first Household Management conference in March 2000. In “Ms. Starkey’s Original Guide To Private Service Management” she draws upon her many years of expertise and experience to compose a 704-page compendium of information on service management that stands as the definitive industry bible on the subject. Of special note are the chapters devoted to Administrative Standards (when setting up a household); ‘Housekeeping Standards’; ‘Culinary Standards’, ‘Clothing Standards and Valet Responsibilities’, and ‘Entertaining Standards’. Other issues thoroughly covered include those related to property and grounds, maintenance, transportation and travel, safety and protection, as well as the care of children, guests, elders, and pets. Enhanced with useful and informative appendices, “Ms. Starkey’s Original Guide To Private Service Management” is an impressive and comprehensive ‘workshop and in-service training program within a single volume. Also very highly recommended are Mary Louise Starkey’s two other and more specialized instructional guides: “Mrs. Starkey’s Setting Household Standards” ($134.00) and “Mrs. Starkey’s Nanny Manager” ($84.95).

 

Scholarships

Looking for Tuition Dollars?  Scared about the economy?  We here at Starkey are here to help.  We have secured some private lending institutions who are familiar with Starkey’s reputation in the industry and were excited for an opportunity to assist our students.  Also with the new year comes the new MGIB and its benefits for our military students.  As always we continue to work with Vocational Rehabilitation.  Looking for scholarships or grants…..check out www.scholarships.com.  Once your profile is established, Scholarships.com will email you on a weekly basis on scholarships available to you, deadlines for applications, and the amount of funding provided.

It is important for every student to exhaust every resource available to each of you. For any help on the resources available to you, please contact the Admissions Department at 303.832.5510 or 303.994.7407

 

Discussion of the Week, Feb 1 – Feb 5, 2010

We’ve recently started a discussion of the week with Class 109 and we would like to invite you to join the discussion!

Question:

Are morals and ethics societal based (rooted in society)?  Are values based on personal or cultural/societal influences?

Class 109 Replies:

 

  • It’s my opinion that morals, ethics, and values are all personally based.  How you are raised, trained or influenced.  Who were or are your mentors.  How you choose to live your life and your personal code of conduct.  That is what makes you who you are.  I don’t believe the one should let society dictate who you are.  Just sayin’…….
  • Yes ethics, morals and values shape us into who we are but some of these we freely adopt as our standards but still there are other rules that society imposes upon us based on what’s wrong or right. Although we have a free will to choose, we’ll be judged accordingly.
  • I think that some of this is is inherent in our nature but it is the nurture side that influences us personally with morals, ethics, and values. The choices that we make in life, our nuclear family influences, etc. Society can influence but it is your inner strength of character that determines what you will choose to believe in and act upon.

Leave your response by commenting on this post.

Education 2009

January 2009 classes are underway and we are pleased to be back in the Classroom.  The first class of the year was a patented Systems Course for Household Management.  Students were from all over the country, from Estate Managers to Enlisted Aides for the top ranking general officers of our Military.   As instructors,  it is always gratifying to have highly motivated and professional students absorbing the Service Management Model.  Our classes were intense with students bringing their thoughts to the marketplace of ideas.  From crafting a Service Vision to mastering zoning the physical structures we can truly say they “got it.”   We believe the students left at the end of the week with a new direction and will be able to begin the process of organizing their environments.  A saying to live by is  “Don’t Agonize—Organize!”

We look forward to great things this year for Starkey International.  In just a few short months, we will be rolling out our updated service management software that will be Mac and PC friendly.  Stay tuned to see the official date…..   Our  102nd class is presently underway and our students are answering the call to “raise the standard,”  we have made some adjustments in the housekeeping curriculum to monitor the students proficiency in housekeeping—it is working.  Contact us in the Education Department or Admissions for information on our classes.

Talk to you Soon,

Ms.Debra Bullock and  Mr. Bill Althoff


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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