Top 3 Service Standards
I was born in Harrisonburg, Virginia. My father was a Wildlife Biologist for the United States Department of Interior as well as the United States Department of Agriculture. Before I was born, my mother was a high school teacher. I grew up all across the United States; this was due to my father’s job with the federal government. I have lived in Virginia three times, North Carolina twice, Pennsylvania, Minnesota, Alaska, Texas, Tennessee and I currently live in South Carolina. I am the oldest of three children, with a younger brother and sister.
In 1973, the government moved us to the Washington, DC area where my father was taken out of the field and placed into an office environment. During this time, we lived in Lovettsville, Virginia for the remainder of my school years; this was the longest that I had ever lived anywhere. While living there, we had a small ten acre farm where we raised cattle, hogs, chickens and a large garden. It was during this time in my life that I began to learn about work, responsibility and attention to detail. Once I received my license, I got a job as a front desk clerk at the Holiday Inn in Fredrick, Maryland. There I began to notice that I really enjoyed serving people; it felt good when people had problems or issues and I could take care of them and receive their gratitude.
I joined the United States Marine Corps when I was a junior in high school. I left for Parris Island four days after my graduation from high school. While at Parris Island, I learned more about attention to detail, team work, leadership, honor and integrity. I was chosen as the Honor Graduate from our platoon and was given a choice of duty stations.
I have always had a leaning or bent toward service; I just did not recognize it until later in life when I was asked to reflect on it. Many of the positions I have held over the years have involved customer service or service of some type. In my most recent position, I started as a part-time server at the Ocean Club at Grande Dunes in Myrtle Beach, SC and in just five and a half years I have risen to the position of General Manager. I have developed a very strong work ethic; I only want to do my best in whatever area of life I am experiencing. I have learned a tremendous amount by working in a private club atmosphere, about people and how to deal with the many different situations that arise. I genuinely care about people and I love to see them leave with the knowledge that this was the best service that they ever had.
I feel that I can effectively manage both people and resources. I can train and lead a group of people to provide the highest levels of service and loyalty to a Principal. My wide range of experience gives me a broad range of knowledge and skills that I feel many people do not possess. This, coupled with my desire for excellence, makes me a perfect fit for an Estate Manager. I have the desire and the tools to make the management of multiple properties or a very large estate achievable.
My top three Service Standards are Administration, Housekeeping, and Entertaining.
Administration - I have experience with computers and software programs such as Microsoft Word, Excel and Outlook. While obtaining my college degree, I used Word and Excel extensively in completing class projects and writing assignments. Microsoft Outlook I currently use at work; I use the calendar aspect as much as the email portion of the program. I have over 15 years of supervisory and management experience with teams of 30 or more and have managed 25 plus vendors (pool maintenance, security systems, HVAC, wine cellars, etc.). I have the responsibility of creating and maintaining a budget, negotiating service contracts, gathering estimates and bids on projects and ensuring they are carried out to completion.
Housekeeping - I am directly responsible for oversight of the Housekeeping staff in my most recent position as General Manager of the Grande Dunes Ocean Club. I have established / maintained cleaning zones and task sheets and personally ensure quality control for the cleaning of the entire 20,000 square foot property. I would not be capable of maintaining such a high standard of my staff if I didn’t hold myself to that same standard. I pride myself in my own housekeeping abilities and realize that I thrive in an exceptionally clean and organized environment. In addition, I have become very familiar with the luxury market and provide the best possible experience for our affluent clientele.
Entertainment - I have honed my entertaining abilities over the past five and a half years. I have come to recognize a passion for making an event better than anyone could have imagined. I have coordinated weddings, rehearsal dinners, anniversary and birthday parties and corporate and fund raising events. I’m a systems guy with an eye for the details and a desire to exceed all expectations.