Starkey International Institute for Household Management

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Certified Curricula and Customized Private Education for Service

Offering our Comprehensive Certified Household Management, and Certified Service Management Programs; Military Enlisted Aide Program, Wine and Sommelier Courses; Housekeeping Clothing and Valet Program, Service Etiquette, Identifying Service Expectations, and Luxury Products Programs for Butlers, Concierge, and Senior Service; and our StarkeyHQ© Service Management & Software Program.

Private Service education has grown as the high-net-worth community has identified itself, particularly in the last 10 years. Terms and titles vary greatly according to location, environment, backgrounds and country.  However, all Private Services focus on “Service as an Expertise” with an emphasis on the provider being able to identify, prioritize, and satisfy unique service expectations, and service styles. With this in mind, Starkey’s hallmark curriculum all contain our patented and state-of-the-art Starkey Service Management System© especially designed for the Private Service Profession. Starkey International® offers Curricula for:

 

The Certified Household Management Program

Now Enrolling for The Certified Household Manager

Household Manager Serving

Adobe AcrobatDownload this curriculum as a pdf.

Starkey’s intensive 360-hour, eight-week Household Management Program provides a full Household Service Management Certification. This program is 20 years old in sophistication and is absolutely essential in the marketplace of the Household Management profession. It presents the management tools, the technical skills in ten service areas, the personal development, and the luxury-product knowledge required for all those entering the Service Management Profession. Starkey also will continue to add cutting-edge curriculum additions and our dream team of resources throughout the year.

Students in this amazing full Household Management offering will receive:

  • Household Management Certification,
  • Starkey Systems Certification
  • StarkeyHQ© Software and complete library of household management publications and vendor resources
  • Luxury Service Etiquette and Protocols
  • Fine Housekeeping Techniques
  • Entertainment and Event Planning
  • Private Service Sommelier Certification
  • Culinary for Private Service
  • Property and Grounds, Maintenance, Security and Smart-Home Technology
  • The ability to customize and set up a comprehensive Service Management Plan
  • Professional Profiling for your Service Career Goals
  • Completion of a customized Service Management Plan


The Certified Household Management Program comprises 360 curriculum hours. The Certified Household Management Program is divided into the following educational areas:

 

The Certified Service Management System and StarkeyHQ Software Program

Program Offered at Starkey Mansion, On Location, and as a Correspondence Course

StarkeyHQ Software

PDFDownload this curriculum as a pdf.

Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories.  StarkeyHQ© Software included in this course offering.

The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. This Program NOW is also offered in an At-Home Correspondence Program.  StarkeyHQ© Software and Original Guide to Private Service Management included.

 

Starkey Correspondence Courses Now Available!

Starkey Correspondence CoursesStarkey International has re-structured our most popular courses into “Correspondence Courses” to make the critical knowledge that Starkey has developed over the many years in Private Service available to those that cannot attend here at the Institute.  Starkey has learned that while real service knowledge and your ultimate employment must be trained face to face by one of our Private Service instructors here at Starkey, the organizational concepts and service philosophy of Service Management can be taught and understood through our new Correspondence Courses.  They are:

Note: Candidates seeking to be placed by Starkey's Placement Division, Starkey & Associates, Inc. must apply to the Placement Division to become eligible.

 

Nanny Management Workshop

"The Nanny Management System has become my daily bible... It has helped me to become the professional that I desired to be."  - Marni Kent, INA Nanny of the Year 2002

Starkey Nanny Manager WorkshopIf you are a parent or a Nanny who wants the highest level of care for your family, this could be the most important workshop for healthy Parent/Nanny relationships that you have ever found! Nannies have long been placed in positions where the expectations of Parents have not been fully understood.  Regardless of the hours of education Parents have provided to their Nannies, "seat of the pants" daily work schedules have become the norm.  This fact continues to keep parents frustrated and the nanny profession in an often unprofessional and burnt-out paradigm. 

Starkey International's Nanny Manager System Workshop for both the Nanny and the Parent is a two and one-half day comprehensive Nanny Management course that focuses on customizing Parent's service expectations. The course presents a systematic process for identifying childcare expectations, family standards and favorites and other essential professional information, and then organizes these expectations into actual Day in the Life schedules.  The Starkey Nanny Management System professionalizes Nanny Employment, and positions the Nanny to be consistently successful in their career path.

 

Announcing Starkey China

Starkey ChinaStarkey International has reached agreements with China's largest household service organization, China Home Services Association, and Gaoyang Vocational Education Development Center which is working with top universities to provide Starkey education and curriculum throughout China. This would allow Starkey International to engage in the training and education of Chinese household service professionals through mutual cooperation. Gaoyang center was established in 2003 and was one of the earliest entities that helped introduce international programs into China.

These efforts were made possible by Starkey International and Gaoyang's vision for quality service in China. Working with Starkey, Gaoyang will be launching training programs for Butlers, Housekeepers and other related household service specialties by mid 2013.

 

 

 

Starkey China Starkey China Starkey China Starkey ChinaStarkey China


For more information, please contact Starkey International.

 

The Accelerated Certified Service Management Program

Now Enrolling for The Accelerated Service Management Program

4 Week Household Management Program

pdfDownload this curriculum as a pdf.

Starkey’s specialized 255-hour, four-week Service Management Program culminates in a Service Management Certification. Starkey’s 30 years in a sophisticated service world led to this uniquely designed program to meet the immediate service needs of our changing world, and for the new and growing service requirements within it. This is an advanced course in service for those with some experience in one of the following areas:  Private Service, Hospitality, as a Military Enlisted Aide, as a Culinary Chef, in the Senior Service industry, the Private Concierge’s world, or for the Hospitality Butler Profession. It presents the advanced management tools necessary to specifically identify unique service expectations, set up Service Management Plans and teaches the technical skills in ten service areas. It also helps students to identify their individualized service etiquette and service style and acquire the luxury-product knowledge required for all those entering the Service Management Profession. The capstone of the course is developing an actual Service Management Plan for the particular service field the student is entering, or currently working within using StarkeyHQ© Software and submitting the plan to complete the course. 

Students in this new Service Management Program offering will receive:

  • Service Management Certification,
  • Starkey Systems Certification, and
  • StarkeyHQ© Software and Complete Library of Service Management Publications, Products and Resources
  • Luxury Service Etiquette and Protocols
  • Entertainment and Event Planning
  • Private Service Sommelier
  • Skills set for Private Concierge Services
  • Skills set for Senior Service
  • The ability to customize and set up a comprehensive Service Management Plan
  • Professional Profiling for your Service Career Goals

The Certified Service Management Program comprises 255 curriculum hours. The Certified Service Management Program is divided into five areas:

 

The Certified Private Service Wine & Sommelier

Wine and Sommelier CertificationStarkey’s 28-hour Wine and Sommelier Program provides instruction on understanding the essential and fundamental aspects of wine knowledge. You will be able to recognize various grape varietals and their major wine growing regions. You will classify and perform a comparative analysis of old- and new-world wines, tasting as many as 35 wines.

In addition, you will identify the various methods of service, purchasing, storage and safety precautions involved in wine service through your participation in planning and serving a Formal Dinner, in which you will gain knowledge in the various techniques of pairing wine with food.

 

The Certified Service Management System and StarkeyHQ Software Program

Program Offered at Starkey Mansion, On Location, and as a Correspondence Course

StarkeyHQ Software

PDFDownload this curriculum as a pdf.

Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories. StarkeyHQ© Software included in this course offering.

The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. This Program NOW is also offered in an At-Home Correspondence Program. StarkeyHQ© Software and Original Guide to Private Service Management included.

 

Starkey International Household Service Association

Starkey International Household Service Association is an international  group devoted to the education and professional growth of the Private Service Profession.  It is primarily comprised of Starkey's Certified Graduates from around the world.  It was created in 1991 to support and provide educational resources to Household and Estate Managers, Personal Assistants, Butlers, and Housekeepers serving in Private Service in homes and estates, on-board yachts, concierges, and other service centered venues.  We began in 1991 with the industries first annual conference, “Restoring the Art.”  As an Association, we have gone on to host multiple national and international conferences, have consulted with groups around the world in developing their household service educational programs, and recently created a  funding source for student scholarships seeking to attend Starkey International Institute.

Announcing: Connecting Starkey Grads

Starkey Graduates are now close to 1,500 in number and almost 25 years old in quality and experience. Congratulations to each of you. I am most proud of the work we all have accomplished. You have   raised the bar and changed the way Private Service is delivered.Starkey continues to be asked to find ways of connecting you to one another. While we have opted to support DEMA in their conference   efforts, and not continue Restoring the Art gatherings, we do feel those educated at Starkey have the ability and need to share with each other. If you have an interest in connecting with other Graduates   for sharing knowledge, discussing the merits of available national resources, or if you are just feeling isolated and wish to connect privately with others from your Graduating class or in your current   employment location, please follow the attached link to formally register your interest.

Click The button below to sign up.

Your information will continue to be private unless another Graduate requests your specific information or expertise. As always, our Starkey Graduate List will never be dispersed in any other way. Connect with your fellow pioneers and experts in the world of Private Service!

Thank you for the opportunity to be of service to those who serve!

Mary Louise Starkey and the Starkey International Staff

Your $25 Annual Membership Subscription delivers exclusive access to:Starkey 009

  • Newsletters

  • Scholarships for Training

  • Service Resources

  • Support information for those in service

  • Invitations to Seminars and Conferences

  • Connecting Starkey Grads

 

Click the unsubscribe button below if you wish to unsubscribe from your annual membership:

 

Restoring the Art

Restoring the ArtRestoring the Art® is a Colorado Non-Profit 501 (c)(3). Restoring the Art® has been guided over the years by an advisory board made up of Starkey Alumni, Household and Estate Industry Veterans, Butlers, Military Enlisted Aides, Private Chefs, Personal Assistants, Employers, Luxury Hotels, Private Service Schools, Placement Agencies, and Vendors who serve the Luxury Marketplace. In recent years, RTA has focused on Starkey Alumni with yearly gatherings to learn and grow together.  We have hosted wonderful 9 course dinners and garden parties at the Mansion with all our patrons, alumni and friends. We have experienced wonderful stories about the Queen from our British guests; gained perspective from the Director of Service of the Ritz Paris; tasted special wine and spirits from the finest wineries around the world; and have been introduced to the finest of luxury products.  

Today, RTA also provides educational funding assistance for incoming students. In appreciation for Starkey Benefactor and Patron support, Starkey gratefully acknowledges and honors them; and for Starkey Graduates, Starkey challenges all to grow educationally to their fullest potential.

 
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