Top Standards:
Administrative
Housekeeping
Clothing & Valet

 

 

 

 

 

Personal Statement:
I was born in northeast Poland, the elder of two children. Both parents demanded constant perfection, and to compete with my brother, I put extra effort into everything I did. I was brought up in a Roman Catholic tradition that taught us the importance of an honest, good, and humble life. We also value respect for others and accepting all individuals irrespective of race, color, or creed.

Because both my parents worked, I had to do daily housekeeping duties from the time I was 9 years old. My father is an electrical technician who worked at a rail station. My mother followed in my grandmother’s steps to become an executive assistant at a local bus transportation system. She was very hospitable and frequently planned conferences, events, and family gatherings, and I’d help by setting the table, arranging dishes or flowers, or cleaning. It was my mother’s skill that inspired me to pay attention to organizing, planning my work in advance, and emphasizing things in order of importance. I also learned not to postpone my duties, and respond as soon as possible to text messages or emails.

I attended the Teacher Training College in Ostroleka, Poland, where I learned English and basic French. At the age of 22, I flew to New York to enroll in English and computer courses. While living in New Jersey, I soon developed the wish to become a Registered Nurse. I attended Middlesex County College and started to do prerequisites for their nursing program. I continued requirements for nursing education in Miami and worked for a family with three active children. I was a housekeeper, personal assistant, and family attendant at their three properties. At that point in my life, I discovered my passion for organizing and taking care of clothing, as well as my eye for detail.

When I moved to New York, I realized that nursing was not the path I wanted to pursue. While assisting as a kitchen helper in Southampton, New York, I had an opportunity to see mirrored service during a fundraising party for 30 people that made quite the impression on me. And after working for various families with different expectations, I found myself interested in entering the Private Service industry. I attended the Starkey International Institute for Household Management in 2015 because I wanted to acquire more knowledge and deepen my skills.

After taking some time off to get married and have three children, I am ready to jump back into Private Service because I enjoy it so much and it’s time for me to utilize my skills.

As a loyal, discrete, detail-oriented, gracious, patient, and computer-literate person, I can see myself enjoying, pleasing and fulfilling others’ needs, assisting in their daily routines, and making an overall difference in their lives. I am bright and resourceful and would be an excellent role model for children.

My top four Service Standards are Administrative, Housekeeping and Clothing & Valet.

Administrative:

  • Able to use the Starkey System that identifies, defines, and organizes service expectations, and customizes service to the Principal’s personal needs
  • Tech savvy with Word, Excel, PowerPoint, Access, internet, Skype, messaging apps, and all office equipment
  • Experienced working with a family office
  • Able to develop employee manual with rules, regulations, policies, and procedures
  • Experienced manager of household and family calendars
  • Addresses daily/weekly/specific requested tasks
  • Familiar with maintenance records, warranties, and collectible inventories (paintings)
  • Develops lists of medical histories and medicines
  • Familiar with vendor/architect/designer supervision and negotiation
  • Creates inventory lists for items that were purchased
  • Organizes files for receipts folders
  • Identifies yearly projects
  • Familiar with writing proposals and invoices in QuickBooks

Housekeeping:

  • Capable of zoning a home and creating customized task sheets for cleaning within an environment
  • Knowledgeable of proper housekeeping methods and capable of training staff in them (top to bottom, inside to outside, back to front, left to right, etc.)
  • Expert organizer with a meticulous eye for detail
  • Able to estimate the number of hours needed to be spent by each staff member
  • Capable of assisting and training in detailed/deep cleaning based on Mrs. Starkey‘s Fine Housekeeping Standards
  • Knowledgeable of the level of skill needed for specific tasks and able to suggest the qualified staff members to tackle the work
  • Capable of hands-on cleaning and training of different surfaces: marble, stone, tile, hardwood, windows, glass doors, metal doors, and gates
  • Knowledgeable of specialized cleaning products
  • Capable of caring for sports equipment (hockey, tennis racquets, and golf clubs)
  • Laundry expert and can train/supervise in sheets and linen ironing: mangle usage, pro steamer, and Rowenta pro iron
  • Supervises and trains staff in cleaning the fitness room and equipment
  • Trains staff in proper care of crystal, chandeliers, and china
  • Trains staff in proper master bed-making, folding towels, and placing pillowcases

Clothing & Valet:

  • Creates inventory of clothing and tracks dry cleaning
  • Develops a laundry plan for your house including sorting, washing, drying, and ironing (suits, office shirts and blouses); folds and puts away garments
  • Able to identify proper usage of chemicals and proper storage
  • Experienced with using the mangle ironing machine, pro iron, and steamers
  • Expert in the care of specialty fabrics (silk, wool, sport, organic cotton, cotton, and rayon), shoes, and leather, including hand washables
  • Capable of sewing buttons and performing small repairs
  • Rotates clothing for seasonal storage
  • Meticulous eye for detail and neatness of closets
  • Skilled at packing and unpacking for business and leisure travel
  • Skilled at maintaining Principal’s luggage in excellent condition
  • Experienced with clothing/merchandise exchanges and shopping for the Principal and family
  • Personally passionate about clothing and fashion


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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