In the second of our Graduate Wisdom series we ask Mr. S.M. a graduate of Class 63 a series of questions in order to gain some wisdom from her experience

Q. Professional name used, # of years in private service. 
A. Mr. S.M- 19 years….. Wow…. Time is flying by….

Q. Title in your position... HM or EM or? -
A. Estate Manager

Q. What do you love most about your position? -
A. I truly love the diversity of my job, no day is the same. I like the relationships I have built with my team/vendors and growing them stronger everyday. What can I do for my team/vendor to make their day and develop a bend over backwards relationship when I am in a pinch with the client.

Q. What three primary gifts do you bring your employer?
A.Mastering the Moment - thinking outside the box for solutions to there problems
Clarity and Speed - resolving the issue before they become a problem or before they are noticed
Listening - being able to truly listen to the client, sometime what they are saying is not what they are wanting….. Listening and asking questions

Q. What three primary gifts does your employer bring you?
A. Flexibility - allowing me to be me and taking the time I need, when I need it to recharge
Funding - funding the lifestyle the client wants to live, willingness to pay for quality work
Trust - trusting me to do my job and direct the team as it best fits the clients needs

Q. Now, after this quality of time in Private Service, what is your definition of a Service Heart?
A. Willingness to give but being able to hold the boundaries of a professional.

Q. What technical or psychological skills have made you most successful?
A. Listening without judgement…
Having the ability to know when the shit rolling down hill at you is about you or just the client blowing off steam…..
Knowing the client and their priorities, being smart and having the knowledge about their priorities……..
Having a team that you can count on and giving them credit when credit is due

Q. Advice you give to all those new in Private Service or looking to enter private service?
A. Be authentic and real…… if you make a mistake own it and fix it….. Be good to your team and vendors, they will have your back if you do…. Also you are not the client, the stuff you take care of is not yours, do not speak as if it is or act as it is….never ever for one minute cross the boundaries and use their stuff, they might say it is ok, but just don’t do it.

Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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