Mary Starkey Tea ServiceI am frustrated today with the level of knowledge a few of my current students have exhibited.  Now in week four and having completed approximately 150 hours of Starkey education, they have not taken on the conscientiousness or service savvy one would hope for.  While they are indeed serious students, how hard can it be to just bring in my daily lunch without someone holding their hand?  Sound familiar?  “How hard can it be to perform simple tasks?”

In the world of education we all want to be shown exactly how things are done in order to be successful.  However, in private service, each Principal may give these students unique directions on how to accomplish a specific task.  Now, this is week four, as I stated, and I have held the hand of the first three students who have carried out this somewhat simplified task.  They each request that they be individually instructed, as opposed to learning from each other.  On the other side of the coin, these are not beginners to service we are educating; these are bright Household Management students expecting to take over the overall management of sophisticated homes.  Are we ever in trouble!  In reading other industry newsletters over the years, one reads about how to polish silver, wash a fine piece of china, and of course iron a shirt.  On the NBC Today Show, Ms. Martha Stewart said a white shirt could be ironed in 10 minutes but Matt Lauer was still stumbling after 20 minutes.

But we are speaking of just bringing in lunch here, not a highly technical, product proven skill!  So I began to consider the number of factors associated with bringing in lunch.  They have to include:  intrusion into someone’s space, privacy of the activities being performed within the space, is the person hungry, what is the lunch, how do you interrupt to ask if I am interested in eating, knowing what the culinary offering of the Chef is, how the food was prepared, what is in the recipe, what beverage would go with the food, where to position the tray, how to put the tray in front of me without disturbing me as I am on the phone, taking just the plate off the tray, and placing it before me as to accommodate a small amount of available desk space, where to stand when doing so, and if one should speak to me or not -- to just name a few of the factors.  This is a great exercise in service delivery.

In the end, Service Management is 60% psychologically understanding who you are serving and their specific expectations.  The balance is technical and you really have to know your Principal.


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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