Reflections on the 2020 Pandemic

Reflections on the 2020 Pandemic

I tell my Graduates to have faith. If you have no faith, find something to believe in to focus your attention. Get in touch with how you are feeling and what changes you would make in your personal life to create a more fulfilling experience when given the chance.

How Estate Management Has Changed Over the Years

How Estate Management Has Changed Over the Years

  As recently as 10 years ago, old veteran Estate Managers were still available. These were highly skilled individuals with advanced Maintenance and Property and Grounds expertise. Their knowledge of the interior of homes was minimal, other than the management of vendors. For the most part, this is no longer the case. Today’s Principals want Estate Managers to know it all: the management of homes, inside and out. This includes...
Changes in Private Service

Changes in Private Service

Placement techniques in our Private Service profession have changed dramatically in the last few years. New employers do not understand your value other than for cooking and cleaning. Employees who are not Starkey Graduates do not have the language to communicate their value and what Household Management really can be. Those seeking positions do not understand what the right style of position is for them. Employers do not understand how to...
The Need for Starkey Trained Household Managers

The Need for Starkey Trained Household Managers

  Hiring a Household or Estate Manager is a tricky process these days. It's hard to find a qualified person who fits into your lifestyle, and turnover is very expensive! There are no required certifications to enter the profession except the ones you as an employer might request. This means your potential candidate may be a great organizer or chef, but they may be completely ignorant when it comes to actual Household Management. Starkey...
Let’s Talk Placement!

Let’s Talk Placement!

Part 1 I have been placing Private Service professionals for nearly 40 years. Early on, I placed those who came to me who were in the profession, but not my Graduates. I quickly learned why the Starkey training creates real and effective Household and Estate Managers. I now only place my trained Graduates, both new and highly experienced returning Graduates. Our training teaches our Grads how to "think" like a Household Manager. How to quickly...
For All Current Household & Estate Managers

For All Current Household & Estate Managers

Starkey Has Taken Its Essential Knowledge and foundation from Its Household and Estate Manager Courses and is offering them in two courses… We have found that experienced managers and staff have solid Technical Skills. We now provide the management tools to create the perfect home structure to compliment your Technical Skills! We also have the tools for you to know What you are worth!And What your Perfect Position is! Starkey Service Management...
Graduate Wisdom part 2

Graduate Wisdom part 2

In the second of our Graduate Wisdom series we ask Mr. S.M. a graduate of Class 63 a series of questions in order to gain some wisdom from her experience Q. Professional name used, # of years in private service.  A. Mr. S.M- 19 years….. Wow…. Time is flying by…. Q. Title in your position... HM or EM or? - A. Estate Manager Q. What do you love most about your position? - A. I truly love the diversity of my job, no day is the same. I like the...
Graduate Wisdom part 1

Graduate Wisdom part 1

In the first of our Graduate Wisdom series we ask Ms. D.L. a graduate of Class 93 a series of questions in order to gain some wisdom from her experience. Q.   Number of years in private service. A. Been in private service ten (10) years Q.   Title in your position... HM or EM or? A. Estate Manager Q.   What do you love most about your position? A. I enjoy working for people that appreciate my hard work and all the skill sets I bring to the...
The Business of Private Service

The Business of Private Service

Administratively, I had never thought of myself as particularly skilled. I was indeed an entrepreneur, and had a very clear vision of what I was to accomplish, but the administrative perspective was way too structured, systematic and maybe boring for my active service heart to ascertain. I remember early on, when organizing a housekeeping company, the idea of keeping books, hiring staff and actually purchasing a computer in 1981 was way over my head. I set up my first corporate bank account using my father’s credit card and cashed in a paid up life insurance policy purchased for me at birth.  He co-signed the card so that the bank knew someone would be accountable.  After all, I was just a cleaning lady. I kept that card for 25 years, well after he had passed on. Giving it up was a traumatic experience. His name on my credit card forced me to always keep my bills paid.  I would have rather died than have the bank call him suggesting I had failed in the administrative duty of paying bills.

The Real Cost of Turnover in a Private Residence

The Real Cost of Turnover in a Private Residence

When there is Staff turnover in a private residence more may be lost than just time and energy to rehire for that position. There is substantial Financial and Emotional loss for the Principals and family. We will explore these areas below. First of all, consider the overall knowledge the Staff employee may have of the Procedures in the home and on the Property or the Favorites of the family or guests that are rarely written down. The majority,...
The Private Service Chef – Making the Right Impression

The Private Service Chef – Making the Right Impression

On the way into work this morning I was surprised and happy to hear a piece on how the practice of Mis en Place can help us all in the time management of our daily lives. I’m sure the recognition of the work required in the kitchen was appreciated by anybody who has spent time there. Mis en Place has been an established term in kitchens since the time of Auguste Escoffier. The great chef and father of the grand cuisine who still influences us...
Placement Update

Placement Update

The Starkey International Institute has a rich lineage in the private service industry. In fact Starkey invented, coined, and began utilizing the majority of terminology that has spread all across the entire private service world. This is why we sometime struggle with the title Placement Department at Starkey International. This department’s title has connotations to an employment agency, simply matching employers to employees. Maybe we should...
Protocol

Protocol

Social protocol is an aspect of etiquette defined as a code of behavior that delineates expectations for social behavior according to contemporary norms within a society, social class or group. The French word etiquette literally signified a tag or label first used in the French Royal Court in the early to mid 1700’s to instruct guests on how to behave when dining at the King’s Table. In modern times, in the more common situation where the...
Protocol

Protocol

Formal Protocol in Private Service has evolved a great deal in recent decades since Private Service emerged from the shadows of servitude! The old language of “Inferiors” and “Superiors” has long since passed, but some things have stayed the same. The Starkey International Institute has strongly advanced the education of both Service Professionals and Principals based on the premise that mutual respect is the only stable foundation for the...


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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