Private Service as an Accepted Profession

Private Service as an Accepted Profession

Tagged with the title “The First Lady of Service”, I am often asked by the media, by our applicants, and by our Principals “Why education?”   I wrinkle my forehead in disbelief and respond, "We must educate if we are to be a profession!" Why is it that there are those who think that their working experience cannot be challenged to succeed at a much higher, more demanding, level? How is it that currently the profession of Household Management...
The Essentials in Service

The Essentials in Service

Here at Starkey, we strive to teach the most important lessons of Service Management.  We know that two of the most essential abilities of a Household Manager are: The Pattern Factor:  Seek out and identify procedures and patterns that are regular "ways" of doing things within a home.  Follow them until you find out whether they are the real requests or preferences of the family or are "ways" of default established by a prior staff person. ...
How hard can it be to perform simple tasks?

How hard can it be to perform simple tasks?

I am frustrated today with the level of knowledge a few of my current students have exhibited.  Now in week four and having completed approximately 150 hours of Starkey education, they have not taken on the conscientiousness or service savvy one would hope for.  While they are indeed serious students, how hard can it be to just bring in my daily lunch without someone holding their hand?  Sound familiar?  “How hard can it be to perform simple...
Domestic Staff Training

Domestic Staff Training

Today a prospective client called, seeking private service training for her current household staff.  She exclaimed, “Whew!  You were hard to find, Mrs. Starkey!”  Given that Starkey International comes up first when you Google Household Management, I was stunned until I asked, “What were your search words?”  She replied, “Domestic Staff Training.”  Those who know me and my work understand that I have been a wordsmith for this unique profession...
The Relationship of Service

The Relationship of Service

  The Wall Street Journal tells us that 60% of the people on our planet today are of the Baby Boomer generation.  We Baby Boomers, yes I am one of them, are well traveled, expect a good work ethic and superior skills, and appreciate mutual respect in all relationships, especially in service!  Furthermore, our service expectations are much higher than our parents.  We care about the style of environment we are in, where our food is grown,...
Housekeeping Made to Standard

Housekeeping Made to Standard

Starkey International has taken years to fine tune our approach to Housekeeping and Housekeeping Standards.  One of the basic requirements of setting up a  housekeeping system is that it must be successful in every environment and it must be to your standard!  The Secret is it must also be time oriented.  To accomplish this, we have developed baselines for each of our ten Standard Categories. Our housekeeping baseline is: It takes 4 hours to...
Pay attention to details

Pay attention to details

Our friend Kelly Major from the  Navy just saw this and felt we all would enjoy reading.  I met Mr. Major while providing a special training at Camp David many years ago.  Thank you Mr. Major! Mary Louise Starkey  Mrs. StarkeyI found this story on line and thought you might like it. I know you teach us all of this at the school but some people might like to see what different places are teaching people Thank you Kelly Major Enlisted Aide to the...


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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