June 8-12: The Relationship of Service Course
June 15-19: The System Management Course
June 22-26: Housekeeping Course
June 29- July 3: The Art of Entertainment Course
1) The Relationship of Service Course is about creating the ideal Private Service position for you. Who is your perfect employer, and what do you want to be doing all day? What are the differences between a Household or Estate Manager?
We will help you define:
Why are you in service?
What is in your background that prepares you for service?
What do you bring to the table that will make a difference in the Lifestyle Vision of your Principal?
What is your unique Style of Service?
These answers will invite potential Principals to want you as as their Household or Estate Manager. You will know what you are worth in today's market and why! As Service is 40 percent technical skills and 60 percent relationship, know the right relationship for you. Finally, Starkey will develop a Placement Profile for you and know how to place you with the right employer!
2) The Starkey Household Management Systems Course is the fundamental and core curriculum for setting up any Service Management Plan. This is a US patented System especially for managing private homes. You will learn the 11 management tools and 10 Standards of Services you must know to be successful in a home. Without these tools, most are in crisis mode. You must know how to think as a Household or Estate Manager and understand the language used in Private Service; because like any profession, communication is key to success.
3) Housekeeping is to Household Management as bookkeeping is to Accounting. If you don’t know it, you can’t really supervise Housekeepers or train them. It’s an integral part of a Household Manager’s knowledge. The course offers setting up a Housekeeping System, what are appropriate Zones and Zone differences, selecting the right products for each purpose, cleaning methods, organization, care of fine furniture, bedroom cleaning and turndown service, sanitizing bathrooms, cleaning floors, developing daily duties, weekly duties, and seasonal cleaning. Seeing the details! Students will come out of this course knowing what fine Housekeeping really means.
4) The Art of Entertaining Course is back! We will be covering Table Settings, Table Service Styles, Champagne Service and Formal Dinner planning all from the perspective of the Emily Post tradition. If one knows the traditional art, one can always alter or fine-tune to fit the requests of your Principal. Starkey will present its famous “Entertainment Event Planner” and practice Order of Service. We will also cover care of fine China, Silver and Crystal, basic flower arrangements, proper use of candles and menu development. We will end the course with a formal dinner.
We look forward to having you!