Top Standards:
Administrative
Entertaining
Culinary
Grounds & Property

Above all, sincerity and honesty are my highest values and I have always tried to surround myself with likeminded people. Integrity, loyalty, dedication and discretion all go hand-in-hand and have guided me in every part of my life both personal and professional. Dedication to hard work and perseverance is the philosophy I have employed in every job or task I have undertaken. I truly have a gift for hospitality with a high level of competency and have successfully turned my gifts into a lifelong career of service. Whether I’m serving as an Estate Manager or club manager, I truly go the extra mile. My 22 years in the Air Force, six years managing a private country club and nearly three years managing a private estate have taught me the meaning of teamwork and the importance of task completion.

I was born in Cleveland, Ohio to an Italian and Irish family who came to America in the early 1900s with dreams and hopes of making a better life for future generations. My family’s Italian heritage and culture have influenced me with a great sense of family. All of our gatherings were always filled with lots of great food, conversation, a sense of belonging and family pride. My grandparents were hardworking and very successful in carpentry and telecommunications. My mother grew up as an only child with a solid parochial education. She married soon after graduation and was blessed with two sons. Her sense of family was a key pillar in making me the person I am today. She truly shaped and forged the no-nonsense and well-rounded personality within me all while maintaining a sense of humor. She always wanted her sons to have the ability to care for themselves in every aspect of their lives and so she taught me many of the skills I use today. Early in my life, her teachings shared a great sense of caring and creativity within me and lit the fire inside my service heart.

My life’s experiences have allowed me to reach a high level of skills and the style of service in which I am most comfortable. I have worked in the hospitality industry going all the way back to my first job during high school, where I served at the local country club in my hometown in every capacity there was (waiter, bartender and chef’s assistant). My years in the Air Force have given me the well-rounded and balanced professional experiences to draw from for all of my different positions. As a personnel technician (human resource manager), I seized the opportunity to excel in areas of human resource management (promotions, employment, retirements and separation). I have also managed two command sections as well as two protocol offices. My Enlisted Aide experience has pushed my level of knowledge even higher in entertaining and event planning. After I retired from active duty with over 22 years of honorable service, I have come full circle in that I rose to become the General Manager/Chief Operations Officer for a private country club soon after being hired. I served at the country club for six years before being recruited as an Estate Manager. My time in the hospitality field has most definitely provided me with the necessary experience and skills to significantly raise the standards of service and guest care in my current role. Summing up my style of service would be professional, competent and a very comfortable delivery system with the highest level of integrity.

My Top Standards are Administrative, Entertaining, Culinary and Travel & Transportation.

Administrative:

  • Proficient in Microsoft Office (Word/PowerPoint/Outlook/Excel)
  • Manages budgets ranging from personal funds (monthly operation expenses) to governmental funds (as an Enlisted Aide)
  • Processes all invoicing for all vendors, utilities and other household expenses, including tracking expenses and bill pay (accounts payable and receivable)
  • Skilled with customized service delivery systems based on the standards and preferences of six Air Force senior officers (Generals) as well as adapting the Starkey System to a private club
  • Manages and cultivates vendor relationships to provide the highest standard of support and value
  • Capable of processing all daily, weekly, monthly and yearly staff schedules
  • Edits and maintains household system binders that include housekeeping, culinary and maintenance as well as other service standard guides
  • Proficient with Crestron in smart home technology operation
  • Published author of training articles and materials for education of new Enlisted Aides

Entertaining:

  • Plans and executes events from two to 800 guests
  • Experienced planning formal events for military and foreign dignitaries, including formal dinners
  • Six years of experience planning and executing events at a country club, including weddings, fundraisers and casual outdoor gatherings
  • Skilled with raising the level of detail and excellence among an event staff
  • Capable of overseeing all event logistics: guests lists, invitations, table settings, centerpieces, lodging and musical entertainment

Culinary:

  • Culinary Institute of America ProChef (Level 1) and American Culinary Federation certified
  • Experienced private cook for General Officers in their homes as an Enlisted Aide
  • Comfortable with a wide variety of cuisines and all service styles (formal and informal)
  • Skilled with cooking formal dinners for senior global officials
  • Knowledgeable of nutrition, proper food prep/safety and menu planning
  • Experienced supervising private chefs and working with them to menu plan and stock inventory in accordance with dietary needs and restrictions
  • Learns and understands flavor profiles and comfort foods (family favorites) and collaborates with staff to plan menus and meals accordingly

Grounds & Property:

  • Experienced managing residences up to 35,000 square feet with both formal and modest gardens and grounds
  • Performs hands-on work (mowing, edging and watering) and supervises gardening staff and vendors
  • Self-taught to ensure the property landscape is presentable, sustainable and manicured to a level that is desired by the Principal
  • Sets standards and provides direction to all grounds and property staff
  • Experience working at a country club and overseeing all care and maintenance of buildings, putting greens and clubhouses
  • Experienced managing the care of waterfront properties, including maintaining shorelines, docks, watercraft and more
  • Skilled with removing grass and installing artificial turf, and installing a putting green
  • Sets standards and provides direction to Golf Course Grounds Superintendent

 


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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