Certified Household Manager

Personal Statement:

I was born as an only child in Richmond, Va. I was raised by hardworking parents who instilled a hard work ethic from an early age. When I was 13 years old my father passed away from colon cancer. At the age of 15 years old I started working in restaurants to help my mother pay bills. Though some tough experiences early in my life, I am very grateful as it has helped me understand the importance of work ethic.

My father worked and retired from Dupont company as a factory worker before he passed away and my mother worked at Dominion Virginia Power as customer service representative. Both worked very hard as I was growing up and I learned from a young age how working hard and doing things the right way could and will lead to a successful life. When I turned 17 my Uncle moved in with my mom and I after he had served in the Navy for 15 years. Through talking with him and hearing his stories, I knew the Navy was a place for me to not only get away from my hometown, but to serve my country and make a career.

It has been my honor to serve my country over the last 18 years in the United States Navy as a Senior Chief Petty Officer. I currently serve as an Enlisted Aide to the Deputy Commander, United States Space Command. I have learned an incredible amount about leadership and service while serving in the Navy and while living the Navy core values of Honor, Courage, and Commitment. This career has afforded me the opportunity to learn and enhance my culinary skills competing all over the United States and Internationally, earning multiple Gold, Silver and Bronze medals through the American Culinary Federation. Also, allowing me to become a Certified Executive Chef through the American Culinary Federation and Pro Chef 1 through the Culinary Institute of America. My training and job experience as an Enlisted Aide as a Flag Chef has given me the opportunity to takecare of households, serve, and entertain over 11 General and Flag Officers with their families.

I am self-confident and trusting. My military service taught me to be well-groomed and to have a professional appearance. I have leadership with a sense of purpose and I  am able to efficiently communicate any tasks at hand, having a great ability to communicate and master the moment. My friends and family love my devotion and commitment while being light hearted and funny. Everyone knows if they are in need they can always count on me.

My personal service goal is to ensure high-quality service is provided to all. I always feel my job should be accomplished to the highest of standards. I am proud to be a graduate of the Starkey International Institute for Household Management having earned the title of Certified Household Manager in accordance with a curriculum approved by the State of Colorado. I now understand what it means to be able to not only “Identify a Service Standard, or Vision, but to use that information in the creation of a Customized Service Delivery System.  Perhaps this Customized Service Delivery System could serve your family.

My top four Service Standards are Administrative, Housekeeping, Culinary, Entertaining

Administrative:
● Certified Lean Six Sigma Yellow Belt and Black Belt for project management
● Familiar with the use of PC operating systems
● Experience managing and leading staff
● Manages schedules, calendars, household budgets, and vendors
● Creating menus, tasks sheets, and end-of-week reports through word and excel.
● Create and implement a service management plan and housekeeping plan
● Trained in the patented Starkey Service Management model

Housekeeping:
● Capable of zoning a home for cleaning and creating task sheets
● Able to clean according to zoning and tasks sheets
● Cares for high-end antique furniture, and oriental style rugs
● Keeping high standards of home cleanliness; ensuring the home is always ready for guests
● Knowledgeable on the use of specific cleaning and laundry products and their appropriate use

Culinary:
● Trained culinary chef – Certified American Culinary Federation, C.E.C (Certified Executive Chef) and Culinary Institute of America, PROCHEF 1
● Former Contracted Chef at the White House and British Embassy
● Awarded multiple Gold, Silver and Bronze medals in American Culinary Federation Competitions
● Comfortable creating simple meals with everyday pantry items
● Familiar with vegetarian, vegan, diabetic, and low-carb diets
● Enjoys cooking any ethnic cuisines
● Capable of pairing food and wine
Entertaining:
● Trained in American plated, French, Russian, and English styles of service
● Cares for crystal, china, and silver
● Coordinates and executes formal and informal entertaining events
● High standards for entertaining; executed 100’s of formal events for distinguished civilian government leaders, Admirals, and Generals.
● Working with many styles or themes; being able to take the principal’s ideas and turn them into the perfect event.
● Creates a desired ambiance in the home, based on a Principal’s standards

 

Clothing & Valet:
● Launders and irons clothing and uniforms
● Specialty fabric, shoe, and leather care
● Capable of sewing buttons
● Able to rotate clothing for seasonal storage
● Organizes closets and packs for business and leisure travel

Travel & Transportation:
● Experience serving on military-style private planes, etc.
● Experienced driver; Driving official military vehicles to get my principal to appointments on time and safely.
● Coordinates travel, international and domestic, including flights, hotels, ground transportation, restaurant reservations, etc.
● Coordinates vehicle maintenance schedule, insurance, and registration schedules. Keeping detailed records and being able to track on the calendar.

Maintenance:
● Basic preventative maintenance of HVAC, plumbing, electrical, and security/smart home systems (i.e changing filters, bulbs, etc.)

Property & Grounds:
● Maintenance of landscape – Able to manicure lawn, edging, and trim bushes
● Auto/Schedule or turn on outdoor irrigation, entry controls, lighting, sound systems

Safety and Protection:
● Established top-secret government security clearance. (TS/SCI)
● Walks property daily
● Personal protection training and abilities
● Concealed Carry Permit
● Relevant Military training

 

Child Care:
● Experience caring for children, newborn through teenager
● Coached multiple age groups for youth soccer teams
● Natural affinity and life experience with children
Pet Care:
● Knowledge and experience of regular health maintenance for dogs

Guest Care:
● Guest management for events – creating flavor profiles with likes/dislikes and allergies