Starkey International Institute for Household Management

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"The Formal Dinner"

Formal SettingHave you ever attended a real formal dinner?  I have learned that most of us have not, unless you have experienced evening at the Queen’s table.  The term “formal dinner,” Americanized by the historically prominent Lady of Etiquette, Ms. Emily Post, does not mean “stuffy” as most might think; it means structured!  She said in her 1923 book of Etiquette, “The higher the level of structure, the higher the level of service one will experience,” and this is where I entered the eloquent venue of Formal Dinners.

Starkey International began thirty years ago and I have hosted 12 formal dinners a year as part of our Household and Service Management curriculum.  It has become a tried and true art form for us.  I consistently have “Run the Table” over the years and have tried almost everything.  We finally emerged with our current educational guide on Entertaining including tableware and settings, flowers, service timing and styles, entertainment, culinary menus, wines, conversation, apparel, and yes, only at the queen’s table, our mirrored service.  

 

Service Management Tools that Assess your Service Needs and Customize Service for you!

It has been Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective.

In response to employers’ requests for a Superior Household Management Service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.

 

Starkey Offers On-Site Customized Service Training for Your Staff

Starkey Private TrainingCustomized Service Management Education and Training Offered in Your Home!

Starkey International® focuses on Service as an Expertise with Education, Placement, Publications, and for Service Management!

Starkey Identifies your Service Vision and provides On-site Customized Training for your Service Staff.

 

Let Starkey International®...

  • Help Establish your Service Vision and Service Training Goals
  • Develop a Management Plan or Blueprint of your Vision of Service for your home and family with Staffing Needs
  • Customize, Zone & create Task Sheets for Daily and Seasonal Duties, both for the Residence and Outside Property
  • Customize our Recruitment and Placement to fit your Unique Needs
  • Educate your staff in Fine Housekeeping Techniques, Clothing and Linen Care, Entertaining, Nanny Management, and more!
 

The Starkey System

Starkey Service Management Model•Identifies specific Service Expectations.
•Introduces functional Service Management Terminology.
•Provides essential Service Management Tools for Managing Service Expectations.
•Organizes and upholds unique Service Standards and Expectations on a Daily Basis.
•Customizes an overall Service Management Plan.

In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will service  expectations be left to guessing and on crisis-mode. The Starkey System adapts to any Family or Service Environment and to all Service Expectations.

The Starkey System presents to Employers:

•A Standards Matrix for Identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and Customization of Task Sheets and Products
•Day in the Life for Accountability and Communication
•Service Matrix for presenting the entire service management Plan.

The Starkey Service Management System was patented in1997. (Patent No. US 6,745,200 B2)

 
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