Starkey International Institute for Household Management

Home Services Consulting
Consulting

Starkey International invites you to consider these Specialized Services, Customized to Fit your Unique Private Service Needs.

Call 800-888-4904 or contact Mrs. Mary Louise Starkey to schedule your Site Visit



Service Management Tools that Assess your Service Needs and Customize Service for you!

It has been Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective.

In response to employers’ requests for a Superior Household Management Service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.

 

Site Visits for Private Homes and Estates

Customized Service to Fit Your Lifestyle

Starkey MansionStarkey has learned that genuine service is obtained only when expectations are understood and met!  To achieve this, Starkey comes to your home or service environment to customize service for you and your lifestyle. By participating in the on-site consultation and using Starkey's Service Management System process, your Lifestyle Service Vision, Service Priorities and Standards will be articulated.

Each Family has a unique Lifestyle. It may be formal, corporate, family friendly, directed towards retirement and travel, or casual. Your priorities may include developing your entertainment style, providing an educational environment for your children, caring for overnight guests, or making large-scale renovations.  Your Style of Service Staffing must also be unique to you and must be positioned to effectively support your Service Vision.

Starkey's Consultant generally arrives in the late afternoon in time for an initial meeting to determine the principal's Vision of Service.

It is often positioned as part of a dinner conversation so that there is time for all to consider and articulate expected outcomes. This dinner meeting also takes place to identify service priorities and your overall Service Values and Goals.

The next morning, Starkey’s Consultant returns to your
residence for an in-depth household tour to identify your:

  • Service Standards
  • Zoning and Task Sheet requirements
  • Staffing and Service Flow needs
  • Meet any Current Staff
 

The Starkey System

Starkey Service Management Model•Identifies specific Service Expectations.
•Introduces functional Service Management Terminology.
•Provides essential Service Management Tools for Managing Service Expectations.
•Organizes and upholds unique Service Standards and Expectations on a Daily Basis.
•Customizes an overall Service Management Plan.

In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will service  expectations be left to guessing and on crisis-mode. The Starkey System adapts to any Family or Service Environment and to all Service Expectations.

The Starkey System presents to Employers:

•A Standards Matrix for Identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and Customization of Task Sheets and Products
•Day in the Life for Accountability and Communication
•Service Matrix for presenting the entire service management Plan.

The Starkey Service Management System was patented in1997. (Patent No. US 6,745,200 B2)

 


Banner