Top Standards

Administrative
Entertaining
Safety
Protection

 

 

 

 

 

All of us fall into one facet of a complex institution or another, such as finance and
administration, government and advocacy, or art and education, to name a few.  The base
layer of all modern-day interactions is generally assumed to be transactional—which is where
my perspective takes a turn from the expected. Superior service requires the rare, symbiotic
relationship that can often be found in the Principal/House Manager relationship. This extends
beyond the plebian single-use exchange for a good or service for financial or social gain. That
type of transaction is not a rewarding relationship.
Success is not a matter of a Principal making a request for an engagement and it being done,
but rather the House Manager sustaining a support staff that performs their Principal’s
expectations in step with the house’s trajectory. This is where my expertise comes into play.
Excellent service begins with observation—watching and listening. Using knowledge and
skills gained from past experiences, the observer can begin to form a profile of the person
being observed. Paying to attention to mannerisms; tone of voice; favoring of items, ideas, or
persons, can tell the observer as much what the observed doesn’t like as what they do like.
Something as simple as taking a deliberate look around one’s home, office, car, or person can
give you a wealth of information about them. In this sense, the observed is communicating
with the observer whether intentionally or not. Reading those cues and understanding them is
what makes service ordinary or extraordinary.
My family has long been in the hospitality industry, engraining in me a strong work ethic and
call to service very early in life. Experience in high school and college service organizations
and learning about politics and government lead me into the military, where I served
honorably and with distinction. My service during Operation: Enduring Freedom led to
placement in Officer Candidate School and a civilian law enforcement position. Intertwined
throughout these careers were jobs in restaurants giving me experience in every role
imaginable. When my time in uniform was up, I returned to college to earn both a bachelor’s
and Master’s degree in English. In the years since, I have taught—and continue to teach—a
variety of classes at both public and private higher education institutions.
In each of these service-callings, I have come to understand people: how they think, how they
act, and how they react. I learned to build basic understandings of human nature, so I would
know how to be proactive in serving them, should they ever need my help. I have studied,
practiced, and lived the ethic of selfless-service.
My value is in my ability to quickly and non-invasively work my way into my principals’
thought processes, learn what makes them happy, and meet their needs before they want them.
Thirty-years’ experience and with the advantage of still being relatively young makes me a
valuable commodity.

Personal Statement Continued:
As a married man with no children, my partner and I enjoy quality time with each other,
travelling, and engaging in activities that allow us to follow our own bliss. Ensuring that we
continue to have time for each other and the things that make us happy are key to my
professional and personal contentment.

My top three standards are: Administrative, Entertaining, Safety and Protection
ADMINISTRATIVE: Leadership roles come naturally to me. In each of the major
industries and institutions I have been a part of, I tend to distinguish myself and rise as a
respected presence quickly. To this, I attribute my willingness to listen to constituents and
subordinates alike. I empower my others to think critically and proffer solutions, ensuring
all ideas--no matter how radical or simplistic--are considered. A willingness to roll my
sleeves up and get dirty has often earned me the loyalty and admiration of those I have led.
I do not ask others to perform tasks I am not willing to at least attempt myself. Being able
to think quickly on my feet, relying on a vast array of previous experience, underscores my
ability to take swift and decisive action in most any situation. These skills are supported by
a nearly obsessive attention to detail and organization.
ENTERTAINING: should be enjoyable, not work. Knowledge of the idiosyncrasies of
guests, family members, and principals; a near-clairvoyant planning for any eventuality; a
well- timed yet flexible schedule; and understanding the purpose for an event are required
for a seamless execution. Having a plan for last minute entertainment is an excellent way
to make your principal look good. I discovered my talent for entertaining while working in
the restaurant industry. Serving and managing front of house means anticipating the
unexpected. You have to have a plan or three, even if you don’t actually deploy them.
However, when you can--and do-- deploy them, if done well, it looks like it was all part of
the plan.
SAFETY AND SECURITY: Trust is hard won and easily lost. Security is a cornerstone of
trust. Protecting the principal is more than looking out for the errant bad-guy lurking around
the yard. Security includes managing incoming and outgoing communication; shielding
them from those solicitors who wish to divest them of their property or funds; protecting
and keeping violable their personal details; it also includes occasionally protecting them
from themselves physically, mentally, and health- wise. Loyalty and trust are sacrosanct
with me. I learned many years ago that those people that have my back, also have my
respect and loyalty. A bond exists between us that closer resembles family than colleagues.

Technical Skill Synopsis:
Administrative:
 Expert familiarity with PC and Mac systems and their respective productivity
software
 Experience managing teams from 5 to 45 people
 Manages schedules, calendars, and household budgets
 Trained in the patented Starkey Service Management model
 Certified Household
Housekeeping:
 Capable of zoning a home for cleaning and creating task sheets
 Cares for high-end antiques and other collectible/valuable household items
 Knowledgeable of specific cleaning and laundry products and their
Culinary:
 Experienced household level cook
 Comfortable creating simple meals with everyday pantry items
 Homestyle and comfort foods with healthy alternatives/substitutions
 Familiar with vegetarian, diabetic, low-carb, and Atkins diets
 Capable of pairing food and
Entertaining:
 Trained in American plated, French, Russian, and English styles of service
o Contracted consultant and educator for Oregon State University and Oregon
Tech on Dining Etiquette and standards

 Experienced Wine Steward
 Cares for crystal, china, and silver
 Coordinates and executes formal and informal entertaining events
 Creates a desired ambiance in the home, based on a Principal’s
Clothing & Valet:
 Launders and irons clothing
 Specialty fabric, shoe, and leather care
 Capable of sewing buttons and performing minor clothing repair
 Rotates clothing for seasonal storage
 Organizes closets and packs for business and leisure travel
 Experienced personal
Travel & Transportation:
 Experience serving on yachts, private planes, etc.
 Experienced chauffeur in typical luxury model vehicles
o excluding limousines/buses
 Coordinates travel, international and domestic, including flights, hotels,
ground transportation, restaurant reservations, etc.

Confidential Information Starkey International

Technical Skill Synopsis Continued:
 Coordinates vehicle maintenance schedule, insurance, registration, and
Maintenance:
 Basic maintenance of HVAC, plumbing, electrical, and security/smart home systems
o Avid DIYer and woodworker
o Experience repairing small electronics, computers, and household appliances
 Property & Grounds:
o Enjoys landscape and yard work
 Maintenance of outdoor structures/facilities
 Experience programming outdoor irrigation, entry controls, lighting, sound
systems, etc. Safety and Protection:
 CPR certified
 Previously held government security clearance
 Walks property daily
 Defensive and Police Department driving tactics
 Personal protection training and abilities
 Weapons training (no current licenses held)
 Relevant Military and Police
Personal Care:
 Child Care:
o Experience caring for children, primarily pre-teen through young adult
o Training and/or experience in education
 Elder Care:
o Experience managing and administering medications and dietary plans
o Life experience with relatives, friends, and acquaintances
 Pet Care:
o Knowledge and experience of regular health maintenance (Dogs & cats)
o Affinity for cats & dogs
o Pet allergies and management of pet allergens
 Guest Care:
o Experience working in a home with frequent high-level house guests
o Guest management profiles created and maintained to ensure
thoughtful and welcoming service during each visit

 

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