Today we are considered a highly sophisticated Service Management & certification education corporation teaching the art form of Private Service. We are also a seasoned Placement Corporation, placing our new and veteran Service Graduates with a 90% success rate. We house Starkey in a classical and registered historical mansion, built in 1901. This 13,000 square foot high-end private residence is where students are invited to reside while in training and where we conduct our Service Certification Management Programs.
“Create and serve a world-class Private Service industry in which Estate Management, Household Management, the Personal Assistant, Butlering, and Private Chef Service are viewed as art forms, where continuing education and growth are valued and standards of professionalism are recognized, honored, and fortified.”
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What is the class schedule for 2017 at Starkey International?
2017 SCHEDULE OF COURSE OFFERINGS
Certified Estate Manager’s Program
(Early Registration Ending Jan 13th) February 13 – March 17 (Class 158)
March 27 – April 28 (Class 159)
May 8 – June 9 (Class 160)
August 28 – September 29 (Class 162)
October 16 – November 17 (Class 163)
Certified Household Management Program
June 26 – August 18 (Class 161)
Private Training Dates*
- January 3 – February 10
- June 12 – 23
- October 2 – 13
- November 27 – December 15*Please Note: Private Trainings are conducted in the Client’s home for existing staff. Additional dates may be available. Please contact Starkey International for more information!
Starkey Service Management Correspondence Course
Offered to qualified candidates to be completed at your convenience
Do I have what it takes to be an Estate or Household Manager?
1. What’s it like to be in service?
It’s life changing. To be in a world of wealth, but not from it, provides great learning, personal development and access to knowledge that otherwise is not often available. You’ll never be the same!
2. What about Work and Family balance?
It can be challenging. If you are seeking that 9-5 job, this is not for you. It’s typically a 50 hour week, but what great paying job isn’t? It is a lifestyle, but you will have spans of time for family and play.
3. Can I have the exact position that’s right for me?
Yes…. Starkey has in place a sophisticated educational process for you to learn what that perfect position is for you. It’s an integral part of our educational process. Further, our placement team listens carefully and helps you create that opportunity. This partnership moves way beyond placing you the first time but follows you throughout your career. The Certification will follow you throughout your career and we will support you throughout it.
4. Do I have to know a lot of technology?
Yes…. We live in a techie world from computers to smart home technology. You must have a working knowledge of computer software to succeed at Starkey.
5. Why don’t clients hire me and then train me?
I don’t know of another industry where your employer first educates you, except possibly the military, and then you are required to stay at least four years and put yourself in harm’s way! Persons earning income at this level are expected to be life savvy and have enough resources to educate themselves in Private Service with appropriate Management tools and service expertise to warrant a six figure income. Your clients will then provide their specific expectations and priorities.
6. Why choose Starkey as opposed to other program?
We have spent 35 years developing both sophisticated curricula and relationships with the high net worth. Our teachers are the finest in the profession. We teach real management with multiple management tools for Private Service. Our Personal Statement work teaches you who you are and the position that is really right for you. We position you with employers that want what you bring culturally, psychologically, ethically and in technical skill. Starkey genuinely provides opportunities not available anywhere else in the world.
7. Why do I need training in Private Service before you Place me?
That is really a good question. You may know how to cook or manage a boutique hotel and have a range of other important skills. The key, however, is understanding the psychological aspects of private service and the management system we teach you that will ensure your success in private service. Our clients expect the best of the best and we provide you with the education that will help you determine the perfect position for you. We have real standards of professionalism.
8. What are Private Service Management tools?
Starkey has 19 patents, copyrights and trademarks. We have authored 15 publications, software for private homes, hiring tools and a language for you to speak as a professional in Private Service. Starkey has developed a day in the life template for sharing with your employer what you do, a customized housekeeping system, baselines for identifying how many hours of work time each staff member must complete to meet the employers’ service expectations and most importantly a defined process for setting up and customizing an overall written service management plan.
9. How do I know which of your educational programs is right for me?
There is an actual acceptance process we adhere to. It requires a background check, knowledge of computers, lifestyle restrictions, health, prior education, work experiences and aptitude for service. Starkey will ask for your résumé, will carefully ascertain your knowledge about service and career goals and recommend the right program for you.
10. Why is it important for me to know so much about me prior to entering service?
Several reasons: Service is a lifestyle. It’s an intimate relationship with a principal and family with unique service expectations. Starkey works with you to help you see who you are and what’s important to you so you might use these same tools to learn from your principal who they are and what’s important to them. It helps you be on their agenda in serving them. It further identifies the right position for you to grow with for many years. Private Service provides a process of personal development that will change you in all ways.
11. Are these positions domestic in nature?
No, not in the traditional sense. We teach you a new way of thinking about and delivering service! They are highly paid, with professional boundaries, requiring superior technical skills, with real management and leadership requirements. Our courses are considered master’s level curriculums.
12. Who hires Starkey Grads?
Our Clients today are primarily New Money and of great wealth. However, new clients often do not know what they want or how to receive service. Real knowledge of Private Service, therefore, is required to genuinely succeed.
Service as a profession is experiencing rapid growth. Starkey knows there are nine million positions in the marketplace with old and new wealth, with hotels and retirement communities. Service has indeed become an expertise. If we are to have a real profession, like all professions, education is required to genuinely succeed.
What to Expect as You Begin Your Career
Starkey Certified Graduates can typically expect annual salaries between $80,000 and $160,000, plus benefits and housing depending upon experience, education geographic location of your job.
Entry-level salaries will depend upon individual backgrounds, geographic locations and salary histories. Graduates from the Certified Manager’s Program can expect beginning salaries from $80,000 plus benefits and housing all depending experience and education and geographic location.
Couples can typically expect shared entry-level salaries in excess of $100,000. Additional benefits may include health insurance, separate housing, and various other perks such as a 401K plan, travel expenses and use of a household automobile. The most likely Employers of Estate and Household Managers are high net-worth, multi-home estate owners. These Employers include busy entrepreneurs, CEOs, Public Officials, and those from the Private Investment world and Retired Billionaries. For the Butler-style Household Manager positions are available in luxury hotels and residential retirement communities.
The Day in the Life of the Estate and Household Manager, Personal Assistant, or Hotel Butler is varied according to title, style of service, geographic location, and employment position.
Starkey’s Primary Household Management Certification Courses include:
Household Management Program
1. Starkey’s traditional Household Management Program for entry-level Household Managers is a 360-hour, eight-week course that focuses on the psychology and management of private homes. Starkey’s Service Management System is taught and sets the stage for an overall understanding of Private Service. This course covers in-depth Household Management, Service Leadership, the Relationship of Sevice, personality characteristics, service style, service terminology, and the technical and resource skills in 10 category areas including Administrative Management of Service, Private Service Culinary, Clothing and Valet, Housekeeping, Event Planning and Entertaining. The Certified Private Service Wine & Sommelier Course is taught along with Mixology. Cigars,Transportation and Travel and other Concierges Guest services; Personal Service as it applies to Elders, Children, and Pets, and knowledge of Luxury Products, Security Services, Property and Grounds, Maintenance, and Smart Home Care training are all conducted at our 13,000 sq. ft. private estate. Household Management program is also appropriate for Personal Assistants working in private homes.
Starkey’s Estate Managers’ Program
2 .Starkey’s Estate Managers’ Program is the above course accelerated to be a 255 hour, four-week course for those persons experienced in service including Estate Managers, Hotel Managers, Food and Beverage Managers and Culinary Chefs. Starkey’s Service Management System, Service Terminology & Management Tools, and HQ Software are taught. The student learns the mind and leadership required to succeed in Private Service Management including the essential Management Tools. It teaches how to identify Service Expectations, put them into a customized system and how to deliver those expectations. Each student also identifies their own unique style of Service in our Relationship of Service Course. A series of evaluators teach students to understand the correct style of service or hospitality position for them. Our Private Service HR course is taught, working with Family Offices, and the Management of Multiple Homes and an in-depth course on Entertaining, Wine Celler Management, overall Vendor Management and working with Private Estate Security. There is no culinary instruction provided in this accelerated course. Colleges would position this course at the Master’s level.
Service Management “Systems” Program
3. Starkey’s Service Management “Systems” Program presents our patented Service Management System, our capstone Household Management tools and software. It is a 40-hour, five-day course taught at the Starkey Institute for Starkey Graduates who are working in Private Service. It is considered continuing education for our Graduates as it brings the newest management tools available to their skill set. Our process for customizing an overall Service Management Plan, Starkey’s Service Language for identifying Service Expectations, and for delivering a very high Standard of Service are all detailed in this course. It includes all of Starkey’s Management Tools for Private Service, Standards Matrix, Technical Skills Qualifier, Day in the Life, Ten Service Standard Categories, Service Matrix and more. The System, part of the above courses, is also taught with our HQ Service Management Software as a Correspondence Course.
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