Starkey Administration, Faculty & Instructors

Our administrative headquarters and Institute are located in downtown Denver, Colorado. The corporate educational culture at Starkey is a team approach: mutually nurturing and positive support, with a commitment to continued learning.

Mrs. Mary Louise Starkey

Founder and CEO

B.S. in Community Services Development
Mrs. Starkey, known as the “First Lady of Service,” created Denver-based Starkey International Institute for Household Management, thus professionalizing the Private Service industry. She is a dynamic and passionate educator, public speaker and a natural storyteller. She freely shares her knowledge and mentors clients in identifying and creating their “Vision for Service.”

Mrs. Starkey provides on-site consultations to private estates, clubs, hotels and businesses to identify their Service Visions, customize their Style of Service and develop Service Management plans.

Mr. Xavier Medecin

Director of Education/COO

Certified Household Manager; Certified Professional Butler

Born in Menton, France and raised in Monaco, Mr. Medecin grew up in a family of restaurateurs. His first official position after studying hotel and restaurant management as a young man was at the service of the Royal Family, Princess Grace and Prince Rainier of Monaco. His career has spanned from working with well-known businessmen to Heads of State in Europe, China and Africa. He has served as a butler throughout the world in private villas and on-board mega yachts, has opened and trained in luxury hotels and has owned renowned restaurants in San Francisco, California. A graduate of both Starkey  and The International Butler Academy in the Netherlands, where he also taught, he comes to Starkey in charge of international development with 35 years of hospitality, education and service management knowledge paired with entrepreneurial expertise that few in the service profession can parallel.

Mr. Jaime Negron


B.A. in Computer Sciences from Interamerican University in Puerto Rico, Arecibo

Jaime Negron was a long-time resident of New York City before moving to Colorado in 2014. Jaime is a Computer Sciences graduate with a minor in Advertising, and is also fluent in Spanish. Jaime has more than 20 years of technology experience in coding, design, social media and SEO skills to Starkey, in addition to a strong IT foundation. Mr. Negron is bringing Starkey to the foreground of social media communication, technology and website development in the new world of Private Service.

Ms. Kate Tracy

Project Development and Graduate Support

B.S. in English, Corban University

Kate grew up in Boise, Idaho and moved to Denver in 2014. Kate met Mrs. Starkey as a business reporter working on a local news story about The Starkey Mansion. In 2019, Starkey hired her to assist with writing, editing, social media and other company communication. In addition, Kate works with Graduates to help them find their perfect positions, and coordinates guest experiences at The Starkey Mansion.

Ms. Juliet Xu

Ms. Xu has been a hospitality consultant and champion of “The Relationship of Service” in China for many years. She began as a Starkey Graduate consulting and educating about the Starkey International Institute for Household Management and our Private Service educational curriculum in 2000. She is passionate about bringing an understanding of service to China. For more than 20 years, she has focused her efforts in high-end hospitality and residential community developments for the growing wealth in China. She represents Starkey and is a regular Starkey instructor in China. Ms. Xu is proficient in both English and Mandarin.

Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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