•Identifies specific Service Expectations
•Introduces functional Service Management Terminology
•Provides 11 unique Service Management tools for managing Service expectations
•Organizes and upholds these Service Standards and expectations on a daily basis
•Customizes an overall Service Management plan
In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will you be stuck in crisis mode or doing guesswork on your Principal’s expectations. The Starkey System adapts to any family or Service environment and to all Service expectations.
The Starkey System presents to Employers:
•A Standards Matrix for identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and customization of Housekeeping Task Sheets and products
•Day in the Life for accountability and communication
•Service Matrix for presenting the entire Service Management plan.
The Starkey Service Management System was patented in 1997 (Patent No. US 6,745,200 B2).
What to Expect as You Begin Your Career
Starkey Certified Graduates can typically expect annual salaries between $50,000 and $130,000, plus benefits and housing depending upon experience and education. Entry-level salaries will depend upon individual backgrounds and salary histories. Graduates from the Certified Manager’s Program can expect beginning salaries from $50,000 plus benefits and housing depending experience and education. Couples can typically expect shared entry-level salaries in excess of $100,000. Additional benefits may include health insurance, separate housing, and various other perks such as a 401K plan, travel expenses and use of a household automobile. The most likely Employers of Estate and Household Managers are high net-worth, multi-home estate owners. These Employers include busy entrepreneurs, CEOs, Public Officials, and those from the Private Investment world and Retired Billionaries. For the Butler-style Household Manager positions are available in luxury hotels and residential retirement communities.
The Day in the Life of the Estate and Household Manager, Personal Assistant, or Hotel Butler is varied according to title, style of service, geographic location, and employment position.