New Milestone in Private Service

The Relationship of ServiceService Management as a career path has entered a wider and more sophisticated range of possibilities in recent years.  From an educational perspective, many within the hospitality and hotel sector have voiced that “we have created the best of the best in physical environments, but only have begun to broach the real education of our service providers.”   We have reached the ceiling in our service management educational abilities, and are now seeking new, revolutionary educational offerings to teach us what “The Relationship of Service” really is.  What must be put into place to accomplish “Genuine Service Relationships” that will consistently meet and exceed the needs of our Guests?

Starkey’s cutting edge expertise is much needed throughout the Hospitality and Private Service industry.  Starkey’s new and highly progressive, 255-hour, 4 week Service Management Program focuses on sharing what Starkey has developed over the last thirty years with serving the High-Net Worth world and our seasoned Relationship of Service skill.  Service must become “Service as an Expertise”!  This is essential knowledge for all those seeking to make a difference in the hospitality profession and quickly rise to the top.  This is essential new knowledge for General Managers of Boutique Hotels and Private Clubs and for all those working directly with Guests, including Concierges in hotels and those within the growing Senior Service Residential Communities, and of course for technically centered Butlers who serve the high-net-worth.  This proven knowledge provides the missing service management expertise within the hospitality Profession.

New Milestone in Private Service

The Relationship of ServiceService Management as a career path has entered a wider and more sophisticated range of possibilities in recent years.  From an educational perspective, many within the hospitality and hotel sector have voiced that “we have created the best of the best in physical environments, but only have begun to broach the real education of our service providers.”   We have reached the ceiling in our service management educational abilities, and are now seeking new, revolutionary educational offerings to teach us what “The Relationship of Service” really is.  What must be put into place to accomplish “Genuine Service Relationships” that will consistently meet and exceed the needs of our Guests?

Starkey’s cutting edge expertise is much needed throughout the Hospitality and Private Service industry.  Starkey’s new and highly progressive, 255-hour, 4 week Service Management Program focuses on sharing what Starkey has developed over the last thirty years with serving the High-Net Worth world and our seasoned Relationship of Service skill.  Service must become “Service as an Expertise”!  This is essential knowledge for all those seeking to make a difference in the hospitality profession and quickly rise to the top.  This is essential new knowledge for General Managers of Boutique Hotels and Private Clubs and for all those working directly with Guests, including Concierges in hotels and those within the growing Senior Service Residential Communities, and of course for technically centered Butlers who serve the high-net-worth.  This proven knowledge provides the missing service management expertise within the hospitality Profession.

About Mrs. Mary Louise Starkey

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Mrs. Mary Louise Starkey – Founder of Starkey International Institute for Household Management

Mary Louise Starkey, the “First Lady of Service” and the founder and visionary of the Starkey International Institute for Household Management, coined the term “Household Manager” in 1981, and with it, she launched a movement.

She then set about to create a Private Service profession by opening the world’s first modern-day educational Institute for Household and Estate Managers, Butlers, Personal Assistants, and Private Chefs. Mrs. Starkey began writing about the profession, and eventually developed Starkey’s patented “Starkey Service Management System,” the world’s first advanced management tool for Private Service. She has continued to set the standard for Private Service in education and in Private Service placement for nearly 41 years.

Today, she has 18 patents, copyrights, trademarks and publications. The United States military deemed Mrs. Starkey the “First Lady of Service” due to her years supporting and educating Enlisted Aides, the soldiers who serve the White House, Admirals and Generals. Her clientele includes Old Guard families, legacy families, CEOs, tech entrepreneurs, entertainment personalities and diplomatic leaders across the country and abroad.

Mrs. Mary Starkey is passionately devoted to changing the outdated paradigm of “servitude” into “Service as an Expertise,” and building a profession that is world-recognized. In 2007, Starkey was featured in journalist Robert Frank’s best-seller Richistan, and once again in his 2011 book The High Beta Rich. In recent years, she has been regularly featured in many media outlets, including The Today Show, Good Morning America, BBC, Town and Country, Forbes, Vanity Fair, Costco and the London Times.

Mrs. Starkey serves the high-net-worth and their family offices throughout the U.S., Europe, Canada, China, Anguilla and India through private training, education for employers, public media for openings, staffing of certified Graduates and other education. A dynamic and passionate public speaker and natural storyteller, Mrs. Starkey continues her vision for the art form of Service by appearing at international conventions, both here and abroad, at seminars, corporate events and hospitality forums around the globe.

For more information, please contact:
Starkey International Institute for Household Management
Toll Free: 800-888-4904 or Phone: 720-788-3398
Email: services@starkeyintl.com

History and Philosophy

Mary Louise Starkey began Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Mary Starkey created Starkey International Institute for Household Management in response to marketplace requests for trained and skilled professionals. Since its first class offering in January of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad.

The Starkey Curriculum teaches Private Service expertise and an organizational structure which supports the management of complex homes and lifestyles. The curriculum is creative, interactive and transformational in style. A conceptual and hands-on education, the Starkey Curriculum teaches the Household Manager to identify and attend to the specific needs or Service Standards of the Principal and household.

Starkey International History and PhilosophyThe Private Service Management profession in America has been growing rapidly. Over the years, Starkey has produced mature, seasoned veterans who are continuing to set the standards in Private Service, as does Starkey’s work in helping new clientele identify their needs.

The success of the Starkey International Institute for Household Management is based on the commitment to redefine the time-honored service profession in terms of the modern, upscale American service and quality-of-life expectations.