The Starkey System

•Identifies specific Service Expectations
•Introduces functional Service Management Terminology
•Provides 11 unique Service Management tools for managing Service expectations
•Organizes and upholds these Service Standards and expectations on a daily basis
•Customizes an overall Service Management plan

In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will you be stuck in crisis mode or doing guesswork on your Principal’s expectations. The Starkey System adapts to any family or Service environment and to all Service expectations.

 

The Starkey System presents to Employers:

•A Standards Matrix for identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and customization of Housekeeping Task Sheets and products
•Day in the Life for accountability and communication
•Service Matrix for presenting the entire Service Management plan.

The Starkey Service Management System was patented in 1997 (Patent No. US 6,745,200 B2).

 

 

Careers in Household & Private Service Management

It has been Mary Starkey’s and Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective. Our educational training and services place specialized professionals into the service industry. These professionals have been trained to identify and organize Service Expectations and to understand the business of Service Management.

In response to employers’ requests for a superior household management service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.

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