Mission Statement
To create a world-class Private Service industry in which Private Service Management is seen as an art form, continuing education and growth are valued, and standards of professionalism are recognized, honored and fortified.
History and Philosophy
Mary Louise Starkey began Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Mary Starkey created Starkey International Institute for Household Management in response to marketplace requests for trained and skilled professionals. Since its first class offering in January of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad.
The Starkey Curriculum teaches Private Service expertise and an organizational structure which supports the management of complex homes and lifestyles. The curriculum is creative, interactive and transformational in style. A conceptual and hands-on education, the Starkey Curriculum teaches the Household Manager to identify and attend to the specific needs or Service Standards of the Principal and household.
The Private Service Management profession in America has been growing rapidly. Over the years, Starkey has produced mature, seasoned veterans who are continuing to set the standards in Private Service, as does Starkey’s work in helping new clientele identify their needs.
The success of the Starkey International Institute for Household Management is based on the commitment to redefine the time-honored service profession in terms of the modern, upscale American service and quality-of-life expectations.
Private Service Titles & Positions
Private Service Titles & Positions
Terms and Titles continue to be challenging for the Private Service industry due to old cultural patterns of the profession. In addition, the lack of knowledge and management expectations of both the employers and employees continue to be difficult to navigate in Private Service. It’s also because the industry as a group has not been able to agree upon titles, as each position is unique. The main factors that contribute to salary are the difficulty factor of the position, the qualifications necessary for the position, the location and cost of living.
Service Management as an Expertise
The term “Service Management” has taken on new life with Starkey and has become a highly desired profession on the national and international stage. Much more comprehensive than Customer Service, it refers to one’s in-depth knowledge of and ability to successfully position service to succeed. Service Management focuses on meeting expectations, the Relationship of Service, sophisticated Service etiquette and Service as a professional expertise in any style or environment. It can apply to those performing Household Management, Concierge Services, Butlering or Senior Services. Service positions continue to grow in hospitality, private homes, concierge companies, private clubs and in senior communities. Salaries typically begin at $50,000 per year.
Our Vision and Mission Statement
Make a Difference in the Life of Another
The Starkey International Institute for Household and Service Management is deeply committed to meeting the needs of industry Service Professionals and their Employers.
Mission Statement:
“Create and serve a world-class Private Service industry in which Estate Management, Household Management, Personal Assistance, Buttling, and Private Chef Service are viewed as art forms; where continuing education and growth are valued and standards of professionalism are recognized, honored, and fortified.”
History and Philosophy
Starkey began as Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Starkey International Institute for Household Management was created in response to marketplace requests for trained and skilled professionals. Since its first class offering in January of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad.
Our curriculum teaches private service expertise and an organizational structure which supports the management of complex homes and lifestyles.
The curriculum is creative, interactive, and transformational in style. It is a method of conceptual and hands-on education that teaches the Household Manager and Service Manager to identify and attend to the specific needs or Service Standards of the Principal and household.
The Private Service Management profession in America is still in its young adult stages, but growing rapidly. Our response from the marketplace assures us that we are in the midst of a service explosion and the need for Private Service Management and service experts will continue to grow. It is essential that Private Service Management emerges into the American marketplace as a clearly defined, skilled, and respected profession. The future of this specialized Service Management offers the coveted revitalization of graciousness, etiquette, and a “Service Expertise” in the heart of fine homes and estates across the United States, Europe and developing India and Asia.
Students Seeking to Attend Starkey International
Starkey International’s hallmark curricula are The Certified Household Management Program and the Certified Estate Management Program.
These essential Private Service Management offerings provide actual training in our state-of-the-art Starkey Service Management System. This unique Service Model is especially designed for the Private Service Professional. In addition, these unique programs provide practical learning in Daily Graces, management techniques and technology, Housekeeping and Maintenance, identifying Flavor Profiles and Menu Planning, Principal and Household Staff Interaction, Formal Entertaining, Etiquette, Protocol, Safety, Security, CPR, First Aid, and more.
Each of the Institute’s instructors possesses the experience and knowledge necessary to train students effectively. Programs are evaluated regularly to address the needs of an evolving service profession. Our “Restoring the Art” Conference presents an annual industry-wide international Private Service Management event. Additionally, expert seminars are provided throughout the year.
Starkey International’s essential Eight-week Certified Household Management Program and the Four-week Certified Manager’s Program provide Household Service Management Certification. The distinction between the programs is that the Certified Manager’s Program is a high-bred and accelerated educational experience and expects students to be well-versed in service and technical skills. This four-week program is focused on Service Management and does not teach culinary skills. These students must be service professionals ready for an intensified program that demands after-hour study.
