Program Offered at Starkey Mansion, On Location, and as a Correspondence Course
Download this curriculum as a pdf.
Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories. StarkeyHQ© Software included in this course offering.
The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. This Program NOW is also offered in an At-Home Correspondence Program. StarkeyHQ© Software and Original Guide to Private Service Management included.
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Service Management as a career path has entered a wider and more sophisticated range of possibilities in recent years. From an educational perspective, many within the hospitality and hotel sector have voiced that “we have created the best of the best in physical environments, but only have begun to broach the real education of our service providers.” We have reached the ceiling in our service management educational abilities, and are now seeking new, revolutionary educational offerings to teach us what “The Relationship of Service” really is. What must be put into place to accomplish “Genuine Service Relationships” that will consistently meet and exceed the needs of our Guests?
Starkey’s cutting edge expertise is much needed throughout the Hospitality and Private Service industry. Starkey’s new and highly progressive, 255-hour, 4 week Service Management Program focuses on sharing what Starkey has developed over the last thirty years with serving the High-Net Worth world and our seasoned Relationship of Service skill. Service must become “Service as an Expertise”! This is essential knowledge for all those seeking to make a difference in the hospitality profession and quickly rise to the top. This is essential new knowledge for General Managers of Boutique Hotels and Private Clubs and for all those working directly with Guests, including Concierges in hotels and those within the growing Senior Service Residential Communities, and of course for technically centered Butlers who serve the high-net-worth. This proven knowledge provides the missing service management expertise within the hospitality Profession.
Service Management as a career path has entered a wider and more sophisticated range of possibilities in recent years. From an educational perspective, many within the hospitality and hotel sector have voiced that “we have created the best of the best in physical environments, but only have begun to broach the real education of our service providers.” We have reached the ceiling in our service management educational abilities, and are now seeking new, revolutionary educational offerings to teach us what “The Relationship of Service” really is. What must be put into place to accomplish “Genuine Service Relationships” that will consistently meet and exceed the needs of our Guests?
Starkey’s cutting edge expertise is much needed throughout the Hospitality and Private Service industry. Starkey’s new and highly progressive, 255-hour, 4 week Service Management Program focuses on sharing what Starkey has developed over the last thirty years with serving the High-Net Worth world and our seasoned Relationship of Service skill. Service must become “Service as an Expertise”! This is essential knowledge for all those seeking to make a difference in the hospitality profession and quickly rise to the top. This is essential new knowledge for General Managers of Boutique Hotels and Private Clubs and for all those working directly with Guests, including Concierges in hotels and those within the growing Senior Service Residential Communities, and of course for technically centered Butlers who serve the high-net-worth. This proven knowledge provides the missing service management expertise within the hospitality Profession.
Required General Admissions Materials
- $500.00 Application fee and deposit
- On-site Residential Housing Fee (non-refundable deposit)
- Completed Admissions Packet including:
- Completed and Signed Admissions Application
- Signed Enrollment Agreement
- Signed Terms and Conditions Agreement
- Signed Non-Disclosure Agreement
- Completed Technical Skills Self-Assessment
- Current Photograph
THE ENROLLMENT PROCESS CAN NOT START UNTIL THE ABOVE MATERIALS AND DEPOSITS ARE SUBMITTED!
Upon Submission, please specify the course for which you are applying.
To download and print the application click here.
We are excited about our new program that we are offering at Starkey International. We have just been approved for our Private Service Wine Sommelier Certification (level 1). This course is designed to provide students with an understanding of the essential and fundamental aspects of wine knowledge, based on the five major wine regions of France. The students will examine traditional wine practices and distinguish between those that are more contemporary. Through thoughtful exploration and awareness of basic practices, terminology and evaluation, this introductory course will provide a sound basis for the wine novice as well as a review for those with prior wine knowledge. This 35 hour course will include the following: (more…)
