•Identifies specific Service Expectations
•Introduces functional Service Management Terminology
•Provides 11 unique Service Management tools for managing Service expectations
•Organizes and upholds these Service Standards and expectations on a daily basis
•Customizes an overall Service Management plan
In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will you be stuck in crisis mode or doing guesswork on your Principal’s expectations. The Starkey System adapts to any family or Service environment and to all Service expectations.
The Starkey System presents to Employers:
•A Standards Matrix for identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and customization of Housekeeping Task Sheets and products
•Day in the Life for accountability and communication
•Service Matrix for presenting the entire Service Management plan.
The Starkey Service Management System was patented in 1997 (Patent No. US 6,745,200 B2).
Make a Difference in the Life of Another
The Starkey International Institute for Household and Service Management is deeply committed to meeting the needs of industry Service Professionals and their Employers.
“Create and serve a world-class Private Service industry in which Estate Management, Household Management, Personal Assistance, Buttling, and Private Chef Service are viewed as art forms; where continuing education and growth are valued and standards of professionalism are recognized, honored, and fortified.”
History and Philosophy
Starkey began as Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Starkey International Institute for Household Management was created in response to marketplace requests for trained and skilled professionals. Since its first class offering in January of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad.
Our curriculum teaches private service expertise and an organizational structure which supports the management of complex homes and lifestyles.
The curriculum is creative, interactive, and transformational in style. It is a method of conceptual and hands-on education that teaches the Household Manager and Service Manager to identify and attend to the specific needs or Service Standards of the Principal and household.
The Private Service Management profession in America is still in its young adult stages, but growing rapidly. Our response from the marketplace assures us that we are in the midst of a service explosion and the need for Private Service Management and service experts will continue to grow. It is essential that Private Service Management emerges into the American marketplace as a clearly defined, skilled, and respected profession. The future of this specialized Service Management offers the coveted revitalization of graciousness, etiquette, and a “Service Expertise” in the heart of fine homes and estates across the United States, Europe and developing India and Asia.
It has been Mary Starkey’s and Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective. Our educational training and services place specialized professionals into the service industry. These professionals have been trained to identify and organize Service Expectations and to understand the business of Service Management.
In response to employers’ requests for a superior household management service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.
Program Offered at Starkey Mansion
Download this curriculum as a pdf.
Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories. StarkeyHQ© Software included in this course offering.
The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. StarkeyHQ© Software and Original Guide to Private Service Management included.
Starkey International has taken years to fine tune our approach to Housekeeping and Housekeeping Standards. One of the basic requirements of setting up a housekeeping system is that it must be successful in every environment and it must be to your standard! The Secret is it must also be time oriented. To accomplish this, we have developed baselines for each of our ten Standard Categories. Our housekeeping baseline is:
It takes 4 hours to clean 2,000 square feet to average standards. A higher rate of Housekeeping Standards requires more time. (more…)