The Starkey International Institute has a rich lineage in the private service industry. In fact Starkey invented, coined, and began utilizing the majority of terminology that has spread all across the entire private service world.
This is why we sometime struggle with the title Placement Department at Starkey International. This department’s title has connotations to an employment agency, simply matching employers to employees. Maybe we should change the department within Starkey to the Mosaic Department. A mosaic is a breath-taking piece of art or decoration in composition, yet being made up of diverse elements. Starkey Certified Household Manager Alumni are the amazing colored pieces glass inlaid to become part of an astonishing whole.
•Identifies specific Service Expectations
•Introduces functional Service Management Terminology
•Provides 11 unique Service Management tools for managing Service expectations
•Organizes and upholds these Service Standards and expectations on a daily basis
•Customizes an overall Service Management plan
In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will you be stuck in crisis mode or doing guesswork on your Principal’s expectations. The Starkey System adapts to any family or Service environment and to all Service expectations.
The Starkey System presents to Employers:
•A Standards Matrix for identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and customization of Housekeeping Task Sheets and products
•Day in the Life for accountability and communication
•Service Matrix for presenting the entire Service Management plan.
The Starkey Service Management System was patented in 1997 (Patent No. US 6,745,200 B2).
Program Offered at Starkey Mansion
Download this curriculum as a pdf.
Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories. StarkeyHQ© Software included in this course offering.
The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. StarkeyHQ© Software and Original Guide to Private Service Management included.