"Thank you, Mary Louise Starkey! Doing very well here in Northern Wisconsin. I hope all is good in Denver, as well. I have been a long time fan of yours, I do hope to one day have the opportunity to meet you and perhaps attend your classes. My concierge service has many similar service requirements as household management. Before launching my company five years ago, I purchased your textbook The Original Guide To Service Management and made your book a mandatory resource for myself in my daily work with clients. I refer to it as my most trusted resource in the art of service. In fact, it is sitting next to me on my desk and I cherish it very much. Thank you for your life's work. Many blessings to you for a happy, prosperous New Year! Warmest regards

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