Household Manager

Top Standards:
Administrative
Culinary
Entertaining
Housekeeping

 

 

I am the 11th of 15 children, born in Washington, DC on May 3, 1969. My Irish mother was a Navy wife, Homemaker, and Director of Religious Education for The Diosese of Wilmington. My German father served as a Navy Air Traffic Controller, then established a successful contracting firm. He designed and built many churches in the Washington area. At an early age, I was exposed to Washington’s cultural activities: trips to The Smithsonian Museums, national parks, theater and churches. Summers were spent at our family’s second home, a coastal beach house my father built in Delaware. I had a happy life, with two very devoted, family-oriented parents who instilled the value of religion, great morals, values and ethics. My Catholic faith is a central part of my belief system as I navigate through life.

My happiest memories growing up were times spent on my father’s boat, beach activities, water sports and most importantly, family gatherings and momentous celebrations. As a child, I loved being in the kitchen. Our meals were always prepared from scratch, using the freshest ingredients. We used fine china, crystal and silver pieces to craft beautiful table settings along with fresh cut flowers from the garden. My parents taught me the importance of detail and organization. The appreciation for nice quality, a passion for cooking and beautiful presentations became the foundations that further led me into Private Service.

In my early 20s, I was in a tragic auto accident. My life changed forever and I had to redefine my future. I leaned on my faith even more during this time and realized God had a different plan for my life. I returned to my gifts of cooking, entertaining and educating myself on fine cuisines. My will to bring happiness to others through my talents became my goal. I was soon blessed with the opportunity to cook, travel and in turn make a way for myself.

In 1995, I began working as a Private Chef in the formal home of a well-recognized Washington businessman. During this time I mentored under a British-trained Estate Manager for several years. I worked closely with Executive Housekeepers, Housemen, Drivers and Captains. I learned a great deal about business protocol, etiquette, housekeeping standards, formal and informal entertaining and administrative duties. I was a team player and assisted in supervising household personnel. I took French cooking classes at L’Acedemie de Cuisine, and became a part-time cooking assistant to the school’s founder Francois Dionot.

I have been in Private Service for 23 years. I have served in amazing roles in wonderful homes and on yachts as Private Chef, Assistant Household Manager, and currently Household Manager. My will to advance led me to becoming a Certified Household Manager through The Starkey International Institute for Household Management. These positions have all been stepping stones for the next one. I have always valued the relationship with my Principals as the most important factor in a position. My 14 siblings and mother recently describe me as tenacious, conscientious, optimistic, creative, precise, loyal, reasonable and calm-natured.

Personal Statement (continued):

What I bring to a home is the value of a competent, self-assured, disciplined work ethic along with a genial, polite, genuine presence and an intellectual process of making a true difference.

My top Service Standards are Administrative, Culinary, Entertaining and Housekeeping.

Administrative:

  • Familiar with the use of PC/MAC operating systems and various software programs including Google Chrome, Microsoft Word, Excel and Smartsheet
  • Communicates with Principal on priorities and household needs/schedules
  • Maintains schedules and daily hours worked for all household personnel
  • Skilled with cataloging household art, collectibles, silver, crystal and china; coordinates the sale of antique furniture
  • Creates inventory list for food and personal care items and compiles computer-generated weekly menus
  • Experienced organizing and maintaining an off-site storage unit
  • Capable of ordering housewares, fine crystal, fine china, sterling silver flatware and serving pieces
  • Comfortable with HR duties including hiring, firing and training of staff
  • Experienced with supervising a housekeeping and culinary support team of eight individuals at the most
  • Capable of planning high-end estate and yacht gatherings
  • Provides leadership to professional catering personnel for special events from five to 500 guests
  • Capable of scheduling, managing and overseeing vendors, including contractors and maintenance personnel
  • Reviews and approves invoices, bill paying and account reconciliations
  • Communicates with the Family Office about financial matters
  • Coordinates setup, opening, provisioning and operation of exclusive secondary homes/yachts
  • Purchases gifts and specialty items
  • Able to arrange ground transportation and travel

Culinary/Entertaining: 

  • Raised in a large family-oriented home that entertained regularly and stressed cooking with fresh, seasonal foods
  • Attended many regional culinary classes/seminars including experiences under Patrick O’Connell of The Inn at Little Washington in Virginia and Francois Dionot of L’Acedemie de Cuisine in Maryland
  • Studied and worked under Emeril Lagasse at Emeril’s Delmonico in New Orleans, LA in Patisserie (pastries) and Garde Manger (the prep area for cold dishes)
  • Positioned as a Private Chef in exclusive homes and yachts in Washington DC; Miami and Los Angeles for a prominent retail real estate developer
  • Served as Private Chef for many prominent figures and celebrities, including the wife of the Ambassador to Switzerland
  • Extensive knowledge of various Pacific and Atlantic Coast cuisines, such as Pacific Rim, New England, California Spa, yacht and seafood cuisine
  • Knowledgeable of London’s and France’s food culture
  • Capable of cooking for heart-healthy, diabetic, vegetarian, paleo and Celiac diets
  • Coordinates large events with caterers, floral designers and entertainment at events, including political fundraisers hosting the President of the United States
  • Manages culinary staff and entertaining staff for parties and special events
  • Capable of serving family meals/dinner parties in various serving styles
  • Familiar with table settings
  • Capable of pairing of food and wine
  • Knowledgeable of logging, purchasing and maintaining wine and liquor
  • Skilled at creating different themed parties such as a Hawaiian Pig Roast and a New England Clam Bake
  • Skilled with coordinating and setting up large-scale holiday decorations
  • Highly skilled with knives, learned through formal training and years of practice
  • Contributes to menu development for daily, weekly meals, parties and events
  • Compiles and maintains all food and beverage inventory lists
  • Provisions all culinary items, including trips to various high-end markets and farms
  • Skilled with organizing kitchen and galley refrigerators, freezers and pantries for multiple properties and yachts, often simultaneously
  • Maintains all kitchen and galley equipment, outsourcing vendors for maintenance
  • Involved in planning multiple high-end kitchen (both indoor and outdoor) redesigns, including researching and purchasing top-of-the-line stoves, grills and appliances
  • Maintains culinary and entertaining budgets according to Principal’s standard
  • Experienced teaching cooking classes to children ages 5-12
  • Contributes to cooking for homeless shelters on Skid Row in Los Angeles

Housekeeping:

  • Graduate of the patented Starkey Service Household Management Program
  • Mentored four years under a British-trained Butler/Estate Manager in Washington, DC
  • Skilled with scheduling the daily, weekly, monthly, and yearly detailed cleaning, including gilded surfaces and window screens
  • Competent in zoning a property and creating customized, timed housekeeping task sheets for each zone
  • Comfortable with interviewing potential housekeepers and communicating about any staff problems or concerns
  • Leader in demonstrating proper technique, the use of appropriate tools, products and delegating duties
  • Organizes inventory lists for all housekeeping items, including personal care items for all family members and guests
  • Extensive experience with the detailed, interior and exterior cleaning of high-end homes and yachts
  • Familiar with cleaning fine collectibles, art, carpets and furniture
  • Understands proper care of surfaces, granite, stone, hardwood floors and stainless steel using specific products
  • Knowledgeable of biodegradable and green cleaning products such as Ecos, Method Home, Seventh Generation and homemade cleaning products
  • Maintains the cleanliness of patio/pool furniture, travertine balconies and decks
  • Understands laundering, sorting fabrics and dry cleaning
  • Familiar with folding clothes, bedding and towels
  • Experienced with ironing, steaming of bedding, linens and clothing items
  • Knowledgeable of bed-making techniques as defined by Emily Post
  • Resources additional vendors as needed for glass cleaning, carpet and furniture cleaning as well as the polishing of hardwood floors