My top three Service Standards: Administrative Housekeeping Clothing.
I was born and raised in Nicaragua, Central America. I am the third child of 7; my two older brothers were separated from our family when I was 10. Ever since, I took the role of the oldest child. I grew up Catholic and attended Catholic School. My parents always taught us the importance of values, moral and ethics. They constantly told us to do the right thing and be responsible of our actions. The value of integrity is an inherent part of who I am.
My Grandfather was an elementary school teacher, my grandmother was a homemaker. My Father was a teacher too and my mother was a nurse. My mom is a wonderful woman, she always worked hard. My parents are still alive relatively healthy. We grew up in a small home, in a middle of a Civil War, that last 10 years, where the communist system was established. From young age I learned to do everything in the house, cook, clean, laundry, childcare, manage my family household budget. My parents were always working a lot, I knew I had to step in and help. I took full charge of running my home, from parenting my siblings, shopping groceries, paying the bills, and attending the parent school meeting of my young brothers and sisters. These experiences of life have taught me to be responsible, work hard for those I love, be a role model and make decision; and to earn what I have. My philosophy is that we are responsible for ourselves and our family, not the Government, not the Church, not the civil society, only we are.
In 2004, I was forced to come to this Magnificent Country, because the financial situation of my family. The first work I found was housekeeping, and the little I did know, I found myself on the Services Path. I enjoy what I do! I feel great pleasure in giving and serving. Serving has been part of my life, my journey.
I recently graduated from Starkey International Institute with a Certificate in Advanced Household Management. As part of my professional growth, I am honoured to pursue a career as a Household Manager. Although I have never held before a formal title position of Household Manager, I have performed all of the duties and upheld the responsibilities.
I have 4 years as an Assistant Manager, 15 years as a Housekeeper of fine homes, working in Bal Harbour, Wellington, and West Palm Beach, FI. I place a high value on professional and personal growth. I am a hard worker, have a strong sense of professionalism, integrity, responsibility, excellence, and am a self-starter. I can work independently as well as be part of a team. My main goal in each position is fulfil my Principal’s needs, uphold their standards and their lifestyle. While in the past I have primarily lived in the south, and in my home county of Nicaragua, I prefer an environment where I am able to experience the four seasons. I find myself no longer wanting the intense heat of the South or Florida. I am single, never married, no children or pets. I love reading and enjoy my own company. I appreciate you taking time to review my credentials and would like to thank you for your consideration.
My top three Service Standards are Administrative, Housekeeping, and Clothing.
Administrative: Through my formal education and experience in the field, I have gained administrative skill. I have learned that be organized, planning your job or activities, or a simple to do list, effective communication with your employer or co-workers, Teamwork, problem solving skill, self-direction, costumer services, work ethic, sense of urgency, responsibility to complete the job on time and in quality manner, are crucial skills to have a home running smoothly and efficiently. Without this skill you cannot have a home running successfully. Even in my personal life I applied these principles, I cannot live without a Planner (agenda). I am the oldest child. My parent always pushed me harder and had high expectations from me. As the oldest child, you learn a sense of responsibility and leadership to protect your siblings and be an example for them. Since young age I always had big responsibilities to manage my parent house and to be involved in raising my brothers’ sisters. I discovered I liked being in charge, directing, delegating, searching for solutions, negotiating, and communicating etc. My formal education and my work experience have polished these talents.
Housekeeping: In my personal and humble opinion,housekeeping tasks are the heart of all services in a home, because it creates a clean and organized environment. Since I was a little girl, I always liked to clean and organize. I think it makes one’s life easier. Since a came to this country I have been working and cleaning in houses, and later managing one house. There is a psychological study that proves that a cleaning and organized environment changes the mood in a person. It is always important to have in mind that everyone has their own different concepts of cleaning. Since I was little, I enjoy cleaning and organizing. I was always taking the initiative to clean and organize my parents’ house, without them asking me. And working for all these families and houses, through all this year I have learned more about the art of high-end housekeeping. The way you clean a 35,000 home is totally different from the way you clean a 12,000 sq. ft. home.
Clothing: Cloth is an important part of your personal image, how you dress or present yourself, could define your personality. There is a famous phrase: People will judge you for how you dress and how you present yourself. I love clothes, shoes, the casual, the classic, elegant, simple, not too much with the trendy. Through all this time working for different families, I have learned a lot about clothing, fine fabrics, and designers. How to take care of them, from washing, hand washing, spot treatment, and meticulous organization of closets. I always had a strong interest for clothing, shoes, garments and accessories, hats, belts, scarfs, and fashion etc. My Mom always said that I must match my shoes, and belts with my handbags, and I always must look presentable. She taught me how to do simple mending, sewing buttons, etc. Of course, my workplace has been a true school and lab to perfecting my clothing skills.
Technical Skills Synopsis:
Able to set up a customized Service Management Plan
Familiar with the use of PC, word, excel
Organizing and Planning the daily activities
Planning the weekly schedules
Communicating and reporting
Filing and document all receipts and invoices
Managing and communicating with vendor
Answering phone and taking massage
Creating task sheets for the staff
Delegating and supervising staff
Zoning or designating areas for weekly cleaning, a customized Plan OusekhoHouHP
Clean and organize through the entire house
Care of antiques, and art
Able to clean different surfaces: Natural stone, marble, lime stone, onyx, wood, fine rugs, wool and silk rugs
Able to clean and polish fine metal: Silver, copper, brass
Able to care of shoes and leathers items
Bed-making and turn down service
Able to cook vegan food, and keto diet
Comfortable to make simple meals
Able to fallow recipes
Able to roast and steam vegetables
Able to make gluten free bread
Able to cook vegan food from scratch
Able to make vegan soups
Enjoy coking Healthy whole food
Clothing & Valet
Understand how to care for the different types of fabrics
Laundering and Ironing clothes
Folding and ironing sheets
Able to treat stains.
Rotation of clothing for seasonal storage.
Able to organize closets.
Able to pack and unpack.
I have personal interest in clothing and fashion.
Comfortable in setting up an entertainment plan
Able to set a Formal table
Able to make simple flower arrangements
Able to serve at formal and casual table
Able to care fine china, crystal and silver and linens
Property & Grounds
Able to maintain outdoor structures/facilities
Able to set right temperatures for pool and Jacuzzi
Able to control the outdoor sound system
Able to manage Smart Home System
Able to change light bulbs and AC filters
Able to keep a log and schedule regular preventive maintenance services
Able to keep all vendor information accessible
Travel & Transportation
Comfortable driving the family
Coordinate maintenance of vehicle and services
Security & Protection
Performed security check through the home.
Experience caring for children ages new born to teens
Understand children and their needs
Able to care for guests with the same standards of Principals
I am part of a large family with five children, a career military father and a gentle Southern mother. Although my parents are deceased, their legacy of instilling strong character, integrity and an incomparable work ethic have contributed to success in every facet of my work and private life. While I consider Michigan my home, I have lived all over the world, and regularly communicate with my siblings to discuss family issues and catch up as friends. Early on, I worked in the mortgage business; I reported to 3 company vice presidents and was responsible for the management of their sizable loan portfolio. Direction of support staff through effective communication along with strong organizational skills and attention to detail helped our team achieve our goals. These organizational skills along with the fastidious nature of my personality have been the key to my success in the world of business and have ultimately translated to my success in managing households. Growing up, military service was my way of life, and now as an adult, Household Management service is my way of life.
As my career in Private Service has evolved, so has my family. I cherish my time with my wife and children, and am fortunate that my wife is able to stay home with our children and provide a loving, nurturing environment for them. Quality of life is very important to me – both in supporting my Principal’s quality of life, as well as having quality time with my family when possible.
I have been employed in a variety of Private Service positions, both as a Household Manager and as an Estate Manager. Through all of these positions, I have preferred to keep my hands-on perspective.
I have assisted in all facets of management from working with vendors to supporting a variety of household staff. This has included hiring caterers and supporting entertaining. When asked to take on additional responsibilities, I view the challenge with enthusiasm – I always rise to the occasion and make sure the task is completed and lives up to or exceeds the expected standards.
Earning my Household Management Certification at Starkey International allowed me to more clearly identify the strengths I possess and also acted as a conduit directing me to a specific career in private service. When determining the area where the most satisfaction was derived, serving people’s needs always comes to the forefront. I greatly enjoy being in a position that allows the utilization of my organizational skills and attention to detail, leading staff and taking that extra step to provide satisfaction for my employer in anticipating needs and “making a difference”.
Administrative – I am highly adept at organizing office files, paying bills, developing and resourcing good employees and vendors, supporting daily household operations while keeping an overall household calendar for all daily, weekly and seasonal Housekeeping, Maintenance and Property & Grounds needs. Much communication tends to happen electronically, which I do very well. I also excel at caring for valuables from furniture to artwork. I have recently been part of a team at our property that developed an entire Maintenance Matrix covering all engineering and care needs for our property and grounds.
Housekeeping – I have always enjoyed living and working in a very clean and organized environment. I feel a sense of immediate satisfaction seeing a space go from messy or unorganized to clean and orderly. Because of my hands-on nature, there is no task to large or too small for me to tackle. I am comfortable training staff and upholding standards throughout the home. I have learned that developing customized zoning and task sheets immediately raises standards within a home.
Maintenance –I consider myself to be a “Jack of all trades” and capable of problem solving in a variety of situations. I have performed basic maintenance tasks in all of my positions, as well as in my own home. My maintenance skills have been honed over the years while maintaining large estates and properties both through hands-on tasks as well as managing vendors for larger or more complex projects. Implementing task sheets and maintenance schedules has become second nature to me, and I enjoy seeing projects through from conception to completion.
Technical Skill Synopsis:
Technical Skill Synopsis:
Direct and interact with staff to communicate standards of estate
Perform all HR Duties relating to staffing of estate staff (hire-extensive background, criminal, credit and drug test, termination, payroll, annual reviews) benefits administration
Select and manage benefits for yacht crew
Administrator for yacht and airplane entities
Manage all aspects of personal, property and business insurance for Principals and LLCs
Update insurance coverage as needed
Maintain inventory of all jewelry, silver and artwork purchases
Schedule and oversee extensive list of vendors
Act as liaison between builder and principals during large scale construction project
Work with attorneys, accountants and financial advisor team as needed
Assess and purchase all provisions for estate.
Process all mail, review all personal and LLCs invoices for payment
Manage all personal and business bank accounts
Update household management manual/task sheets as needed
Responsible for appropriation of funds for all operating expenses
Arrange movement of capital as needed
Manage annual foundation donations
Created and managed Household Management Manual and task sheets for all positions, to ensure accountability and consistency with service delivery on estate.
Conducted weekly staff meetings to address service delivery challenges and status of all maintenance and projects
Schedule all household vendor appointments
Maintained inventory of all household supplies and personal items for the principals.
Created customized zoning for cleaning of multiple properties
Technical Skill Synopsis Continued:
Provided Housekeeping staff with task sheets identifying morning and evening daily graces, specific supplies to be used and frequency of cleaning for each zone
Research and implement most effective means of maintaining collections in home
Purchase all cleaning products/tools and monitor efficacy, revise as needed
Regularly review housekeeping “diary” of completed task sheets and do zone “walk” to ensure that all standards and preferences are being maintained.
Performed “Daily Graces” to restore order, and light house cleaning in the absence of the house cleaner.
Maintained inventory of bedding/clothing items sent for cleaning and repair.
Created extensive “in residence” and “returning to home” grocery shopping list
Assess and monitor changing food preferences to be communicated to chef
Monitor standards of cleanliness of kitchen and all utensils
Interact with healthcare advocate and chef to assist Principals with implementing changes in diet as recommended.
Assist chef in maintaining “specialty” item food inventory and rotation of fresh foods.
Purchase/maintain culinary equipment as needed.
Worked with Principal to create and implement a weekly menu and efficient shopping practices with chef
Request special dietary needs of guests at home and on yacht to be communicated to chef
Presented “light” menu for evening/post work late night meals
Completed internet research to source healthy, appealing food for weekly menu presentation for approval by principals.
Shopped for fresh, quality food for dinner preparation M-F for family.
Prepared, and served food, cocktails, and wine for special events, holidays.
Assisted with management of extensive wine inventory.
Clothing & Valet:
Creative at packing for short and lengthy trips
Understands fabric and seasonal wardrobe changes.
Skilled at basic “short order” repairs
Experienced with basic laundry, resourceful with spot removal and dry-cleaning direction.
Organized and maintained Principals’ dressing room and extensive clothing shoe collection based on color, fabric and designer.
Enjoy and am comfortable with fashion style from traditional, modern to formal elegance.
Experienced in creating a desired “look” for the occasion.
Trained in formal dinner service
Assist the Principal in planning events ranging from large party with live entertainment, videographer, dinner service, educational-catered luncheons and small “intimate’ themed yacht parties.
Work with Principal in making event menu, floral and entertainment selections.
Maintain record of all entertainment details-guest lists, menu selections; vendors chosen, attire, program and all billing invoices
Assist all overnight guests with ground transportation and overnight accommodation while attending events
Provide support to chef with order and inventory management of all household wine
Act as master of ceremonies and serve at events upon request
Served cocktails and appetizers for poolside gatherings.
Grounds & Property:
Schedule and attend all meetings with Landscape Horticulturist and Principal to have consistent scope of all projects
Technical Skill Synopsis Continued:
Contributed to extensive written, structure and grounds hurricane protocol manual
Worked with liaison to create all physical structure maintenance task sheets
Review garden and maintenance diary to ensure standard compliance
Schedule and direct all outdoor service vendors as needed
Maintain date/time log for all vendors on property
Worked closely with Landscape Designer Maintenance Team on scheduled plantings and ongoing maintenance to achieve a manicured appearance of the estate.
Scheduled and supervised the logistics of a lengthy yard fire table seating area project
Worked with an international sculptor to communicate images and desires of Principal related to the purchase of sculptures for the estate.
Scheduled all interior and exterior maintenance for the main estate and 2nd home.
Requested bids for all ongoing maintenance and special projects for the Principal’s review.
Provided a “Daily Recap” of all maintenance and ongoing projects on the estate.
Responsible for cleanliness and scheduling of maintenance/service for all vehicles
Document all maintenance and expense of all vehicles on excel spreadsheet
Work with liaison to monitor all maintenance through creation and utilization of task sheets: HVAC, electrical, water filtration system, pool
Select, schedule appointments and manage service vendors for repairs on appliances, personal devices and all structural elements on estate
Seek multiple bids for maintenance/repairs on large scale projects
Communicate with Principals regarding maintenance repairs on personal use boats
Transportation & Travel:
Assist Principal with selection of new vehicles
Manage maintenance and cleanliness of all personal use vehicles
Negotiate; finalize purchase and appropriate funds necessary to complete purchases
Communicate with necessary personnel to schedule use of yacht and airplane
Arrange all travel specifics-dates of private jet use, departure/arrival times, ground transportation (rental or hired driver-car), hotel and restaurant reservations, maps, local attractions, pertinent contact information and medical advocate/family/friend notification
Assisted EA with the management of daily drivers, an extensive collection of “Exotic” cars, motorcycles, a ski boat, and personal watercraft.
Safety and Protection:
Co-wrote hurricane emergency plan, clearly outlining all employees’ responsibilities
Created task sheets incorporating fence, gate, alarm checks into daily graces
Trained staff on alarm/emergency protocol
Monitor alarm system, functionality of gates and cameras
Designated as 1st to respond on security monitoring call list
Assign individual alarm entry codes to identify entry/exit in secured structures
Adhere to Principal’s requirement of maintaining a 2 gate barrier between security dogs and staff or vendors
All employment applicants undergo an extensive criminal and credit background check and drug screen
Require a signed Confidentiality Notice of all employees
Resource for the understanding of the protection that comes with implementation of adherence to strict personal boundaries.
Maintain heightened awareness of security on or off the estate
Worked closely with security monitoring company to implement solutions to system failures and new technology as needed.
Provided supervision in lieu of nanny or parents
Managed social calendars including school activities and events
Provided transportation to and from activities
Managed care of 5 large breed guard dogs
Created care, feeding and medication schedules to be used by supporting staff members
Performed regular validation of care by review of schedules and post vert visit records.
Ordered/maintained inventory of care supplies.
Transported family dog to and from weekly grooming appointment.
Interacted with vet for care of dog as needed.
Attended to personal needs
Provided for all required amenities and supplies prior to guest arrival
Provided transportation to and from airport and surrounding attractions
Created detailed itineraries
Prepared meals based on dietary restrictions and preference.
Ran errands for special needs & requests.
Acted as shopping companion
Par inventory for all medications
Interacted with medical advocate team and health care providers
Technical Skill Synopsis: Continued
Scheduled all appointments with doctors, specialists, physical therapists, etc.
Assisted Principal’s Parents with packing of family home to assist with the move to new a property.
Couple with unusually large home seeks a Starkey trained Household Manager to primarily managing multiple vendors with some daily graces. Small dog. No cooking! Live in separate quarters. Excellent salary
Large estate in the Sacramento, California region seeks private chef. This position offers salary plus benefits. Hours 11am – 9pm Tuesday through Saturday
Requirements: culinary degree. 10 years’ experience as head chef. Take us around the world culturally with your food creations.
Primary duties include: Food sourcing: year-round farmers markets. Local small farms. The estate’s own fruit and vegetable gardens. Plus the estate’s accounts with national food suppliers. Food Preparation: Fully equipped private chef’s kitchen Weekly menu preparation 2 principals with wide knowledge and appreciation for the worlds’ cuisine. Daily Lunch and dinner. Service performed by estate’s butler Entertaining average – 2x per week 4-10 guests Larger entertaining 1x month 2 Principals have 2 other homes. Laguna Beach and NYC. Occasional travel necessary. Children Grown
$130k-$150k based on experience and ability Long term 5-10 years commitment Live out
Administrative Housekeeping Culinary Clothing & Valet
My name is Stuart Lockridge. I was born and raised for the early part of my life in Madison, Indiana. I have two brothers. My older brother is a computer technician at the University of Wisconsin. My younger brother is the Assistant Food and Beverage manager at the Hotel DuPont in Willington DE. I am married to a wonderful woman. She is a photographer. We have two grown children. My oldest in the night manager at the Target Distribution Facility in New York and my youngest is a recent graduate with honors at University of Colorado, Colorado Springs. During my high school years, I worked in a Marriott. That’s where I knew I was born to be in service. I worked as a dishwasher until given the chance to work as a cook. I worked there and at a Bed and Breakfast until I joined the Navy.
I joined the Navy to learn more about cooking. I learned very quickly what I wanted to do, and that was work for Admirals. I really enjoyed seeing how happy I could make people, just by the type of music played during a meal, to the type of flowers on the table, as well as the food itself. During my time in the Navy, I worked for 30 Admirals and numerous civilian leaders.
Recently as a separated Navy veteran I attained the rank of Senior Chief. I have years of experience leading and managing teams and working with Senior Military leadership as my superiors, I seek to continue use of these gifts. I am an excellent motivator and leader of private service staff. I am self-motivated and a hands-on hardworking professional. I actively seek additional responsibilities and can quickly and efficiently resolve problems. I have over 25 years as an Enlisted Aide serving Admirals in their homes. I was seen as a Senior Enlisted Leader with experience managing homes and facilities, on-going daily operations, logistics, setting up management systems, training, and developing team members. I’m eager to contribute to team success through hard work, attention to detail and with excellent organizational skills. I also have international experience in Europe with a clear understanding of U.S. and foreign nation Protocol and event planning. I am motivated to learn, grow and excel.
I am looking for a principal who communicates well and allows me to use all my skills to help make their life easier. My communication style is direct or texting works. I am outgoing, yet humble as to my accomplishments. I love working out and jogging. I am seeking the right personality where I can make a difference in their life.
My top four standards are Administrative, Maintenance, Property & Grounds and Security
My background is strong in family values and well-grounded in work and social behavioral patterns. My father, Robert Dietrich, was a builder of high quality custom homes and an astute businessman. My late mother, Eleanor Dietrich, was a secretary for the Connecticut State Police Department and a strong stabilizing factor in our home. My grandfathers, maternal and paternal, were hard-working factory laborers, while both of my grandmothers were housewives. Throughout my life, I found great satisfaction and a rewarding comfort in helping others, which led me to becoming a volunteer fireman at the age of 20. Shortly after that, I realized without hesitation that my purpose was to go the extra mile for people. This was not only satisfying and rewarding for me, but it also brought joy into my life. That’s when I realized that I was, and always would be, a natural “Service Heart.” Organization is a necessary and natural practice of mine. When I worked with my father building homes, I realized I had a natural sense of order and a definite eye for detail. My father recognized this talent also and soon had me supervising projects for him. Later, when I became an Estate Manager, my attention to detail and ability for absolute organization served me well in ensuring my clients’ safety and comforts, which in turn brought me joy and confirmed my “Service Heart.” I recognize that I am a perfectionist, dedicated to the highest possible standards of professionalism and personal service. I am friendly not familiar, invisible yet available. I am also an excellent communicator. I make sure there are no stones left unturned and I am not afraid to ask questions, to clarify my Principals’ exact needs and wishes. I believe my delegating skills are exceptional; I exude ease and comfort in my authority, making others appreciative of serving and comfortable in following directions. I’m also very hands-on when needed whether it is for a minute or a month. I have been with my wife for 26 years and after 16 years, God blessed us with our amazing daughter. We made the decision to homeschool our daughter until she was 10 years old, in order to create a solid foundation for her future and meaningful experiences with our family. We made this decision after the passing of our 33-year-old employer, who had three amazing daughters of his own. He was the most kind-hearted and amazing employer, father and individual I ever had the honor of serving. After seeing first-hand just how short our time with each other can be, we made this life-altering change. We believe that this was one of the best decisions we have ever made as a couple, despite the many sacrifices it involved. Our daughter is now 10 years old, and I am ready to embark on my next, and hopefully final, long-term estate management position.
My top four standards are Administrative, Maintenance, Property & Grounds and Security.
I am experienced in maintaining relationships with existing staffs as well as hiring and training new staff members that will deliver exactly what Principals expect and desire. I pay attention to minute details and I’m a personable leader with excellent negotiating and problem solving techniques. I also excel at establishing priorities and handling multiple tasks. Developing a professional working environment with vendors is something I enjoy, which also ensures that the service vision set forth by my Principals is delivered. In addition, I have managed family, staff and vendor schedules, as well as budgets for the entire household and special projects. I am also accustomed to working with Family Offices.
My expertise includes vendor/construction supervision for various projects, including roofing, plumbing, electric, refrigeration, HVAC, appliance repair, painting, pest control, landscaping, garden service and pool maintenance. I’m also experienced at overseeing new construction projects of any scale, from garden sheds to a new 32,000-square-foot estate. In addition, I’m an expert in contractor selection and relations, vendor selection, negotiations and contracts, garage and storage facilities, vehicle maintenance and boat/Jet Ski maintenance. Part of my role as an Estate Manager has been in creating preventative maintenance schedules for both the interior and exterior of a property.
Property and Grounds:
I have managed the day-to-day procedures of homes ranging from 10,000 square feet to 32,000 square feet with extensive grounds and landscape features, ensuring an efficient and smooth flow in operations. I supervise all vendors and service personnel, while also being directly accountable to owners for overall management of properties, staff and service. I’ve always been passionate about creating, maintaining and improving exquisite grounds based on my Principals’ desires, as I believe the outside of the home is as important as the inside. I am very hands-on in all aspects of working with grounds.
Keeping the confidentiality and privacy of my Principals is always at the forefront of my mind when it comes to security concerns. My security experience includes the installation of multiple camera systems, as well as the scheduling and coordination of close protection bodyguards, at home and abroad. I am also an expert with motion systems and infrared camera systems.
Technical Skills Synopsis
Trained in Starkey Service Management Model
Extensive experience in operations and responsibility of personal property interests
Experienced in staff development, interviews, hiring and training
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Proficient at maintaining multiple budgets for households and properties
Good at maintaining household calendars for Principals, staff and vendors
Detail-oriented, energetic and personable leader with excellent negotiating and problem solving techniques
Ability to establish priorities and handle multiple tasks
Experienced in vendor/contractor supervision; maintains all household and property records
Oversaw multiple construction projects, ranging from a new 10,000-square-foot retirement condominium to a 32,000-square-foot residence in Dubai
Comfortable with managing multiple homes.
Sincere passion to meet and exceed employer needs with the highest cleaning standards within the home
Trained in proper cleaning procedures of antique furniture, art work and rug maintenance
Capable of performing hands-on cleaning and housekeeping duties
Experienced leading household staff of 16
Skilled at developing daily, weekly and monthly task sheets for the housekeeper to ensure all tasks are accomplished in an efficient and timely manner
Leader and team player with exceptional organizational, communication and training techniques
Experienced developer of inventory system of all household items for insurance and other purposes
Experienced with coordinating and scheduling tasks with Chef and/or caterers
Capable of creating daily/weekly menus according to preferences
Able to create flavor profiles for Principals and their family/friends
Knowledgeable in fabric care and the proper techniques for clothing care
Knowledge of proper ironing and steaming techniques
Experienced with purchasing clothes for Principals and have assisted Principals in the purchase of formal wear or clothing for special occasions
Detailed, labeled and organized closets, along with creating a complete clothing inventory for tracking products
Inventoried and photographed Principal’s jewelry, shoes, handbags and other accessories
Expert at the planning, coordinating and execution of special events, including in-house corporate events and other social functions
Capable of coordinating any social event with the highest level of excellence
Assisted as necessary with special events of 120+ guests
Experienced in hosting formal gathering for foreign dignitaries
Capable of leading and coordinating teams with highly organized efficiency
Property & Grounds:
Nearly 20 years of experience managing day-to-day procedures of multiple grounds, ensuring efficient and smooth flow of operations
Skilled at maintaining valuable relationships with all vendors and service personnel
Knowledgeable of elaborate pool systems, Jacuzzis, steam rooms, waterfalls, massage rooms, tennis courts, boat houses, garages, etc.
Experienced with scheduling, negotiating and supervising various landscapers, gardeners, pool technicians and other vendors
Directly accountable to owners for overall management of properties, staff and service
Maintain all household and property records
Daily observation and surveillance of properties
Skilled at supervising renovations and repair for roofing, plumbing and electric, refrigeration and HVAC, appliance repair, painting and pest control, landscape and garden services, pool maintenance and more
Capable of personally troubleshooting basic maintenance issues, including plumbing, electrical, irrigation and other problems within or outside a home
Skilled with updating proper function of media within the home, including sound systems, security systems, TVs and more
Experienced with hands-on garage and storage maintenance, vehicle maintenance and boat/Jet Ski maintenance
Experienced with scheduling preventative maintenance inside and out of property
Transportation and Travel:
Extensive experience with domestic and international travel
Clean driving record
Experienced as a personal chauffer
Extensive yacht experience, with the ability to navigate any vessel up to 100 tons
U.S Coast Guard licensed Captain
Ability to organize complicated, multi-country travel itineraries, including air, land and sea transport
Safety and Protection:
Oversee the installation and maintenance of elaborate security systems, including alarms and infrared cameras
Concealed weapon permit
Understand privacy and confidentiality of Principals
Perform daily and nightly walks around property and grounds to identify any anomalies
Dedicated to the highest standards in professionalism and personal service
Guest care: Skilled with accommodating up to 15 house guests at a time in private homes, meeting every need during their stays
Pet care: Comfortable exercising, feeding and nurturing cats and dogs. Experience dealing with many different animals, including horses, zebras, giraffes and orangutans
Child care: Experienced in chauffeuring Principals’ children, sourcing tutors to meet their educational needs and taking them to various appointments
Mature couple with 12,000 sq ft home seek the support of a Starkey Certified Household Manager. Top standard abilities are maintenance, and housekeeping. High standards keep this home in top order. Live out! Salary DOE
Mature couple seek Starkey graduate to manage two homes, travel to both, management position, vendors and more! Simple cooking… home cooked, not fancy. Housing provided at both homes. Wonderful family. Excellent salary plus benefits.
Couple with grown children seek the expertise of a Starkey Graduate to manage 2 small homes for these snow birds. Also cook and they love to entertain a couple of times per week! Travel to both homes. Excellent position, lovely principals who know what they want! Salaried, housing in NJ provided.
Busy couple with multiple Homes-Ranch-Farm seek the support of a highly competent Spanish speaking Starkey Graduate to help manage, set up daily operations, and people management. Wonderful family, excellent pay plus benefits. Primary home Houston. Live out!
What a year this has been! While we entertained some, after your visit, it was not nearly as much as we would have liked!
The entertaining we were able to do went fabulously well. Our staff are excited to be part of the evening festivities. Thanks to you both, they have more confidence, a better understanding of good service, and are willing to work at perfecting it. The staff do not want outsiders working at the house and, instead, have chosen to spilt the working evenings between themselves!
I have not taken the opportunity to write a note expressing my gratitude for what you added to our home- let me share some of my thoughts.
I appreciate the care, enthusiasm, and esteem given to our staff to help them understand their value. You and Mary were able to impart this to them better than anyone would imagine and the changes in the running of the house have been lovely. They are following your guidelines, working on the household binder, chef is cleaning his own kitchen, and Daniel is calming down enough to focus(most days!). When issues arise they attempt to solve for themselves, only bringing the most difficult issues to me. Each person, I believe is happier now than before, and thinking through their day rather than just mindlessly attending to their tasks.
I had the impression Mary, and perhaps you too, Xavier, are feeling the service field has changed dramatically, not needing your expertise to train, coach and guide any longer. I feel strongly that we, as a people, nation, and world, need your expertise today more than before. Please, Please do not stop training! Train trainers. Train principals. Train government. Train, those with a service heart, is the art of service and how gracious living is perpetuated.
May the New Year bring you moments of joy, laughter, and most especially time with loved ones. (and ones to train!!)
My Top Standards Administrative Housekeeping Maintenance Entertainment
I was born in Odessa, Ukraine which is on the Black sea coast. My father was a train and locomotive engineer/ driver, and my mother was a consumer goods expert. They both obtained technical degrees in technical colleges in my hometown. I enjoyed living in Odessa, Ukraine as it is a beautiful city with nice beaches and beautiful European architecture as initially it was built by Italians, French and Greeks. As it was and remains the large port on South of Ukraine it always draws merchants, student and foreign tourist. They still call it South Palmira. I attended very good schools and had been introduced to the English languish since I was a young girl which later on helped me to obtain my degree in language and literature.
Since I was a teenager, I started to dream about traveling and had no idea how I could do that. My parents were not rich and worked hard to make sure that me and my brother got a good education and became good people. After I finished my studies, I did not have any money, or a job and I decided to work temporarily in the restaurant to practice my personal skills and had no idea that it will lead me to my long-life career in hospitality and Private Service.
My parents were always working so I needed to grow up and at times to take care of my brother as he is 10 years younger than me. That was my beginning of service and taking care of others. Implementing simple tasks around the house simple cooking, laundry, cleaning on weekly basis.
When I turned 22 I got my first job and then in 2 years, I was working in Europe on a cruise ship and two years after I was working off the coast of Texas, in the US in another cruise ship.
I have been working on the ships since 2008 and then I gradually transitioned to working in the private home and have remained working in the private service industry till today.
I have lived primarily in South Florida since I have moved to the US 20 years ago. It happened unintendedly as South Florida reminds me a much of my homeland. I always have the opportunity to go to the seaside and meditate at times. Being by the ocean side gives me energy and I always go back. I have been told for that matter that I will fit great on the East coast of the US. I intuitively know that I have a genuine service heart; I am a giver, and a people person.
Working for a long time in Private Service has taught me, and advanced my confidence and ability to perform different tasks and think fast to make it happen.
Is one of my strengths due to my experience with computers and software programs, such as Microsoft Word, Excel and Microsoft Outlook I currently use at work; I use the calendar aspect as much as the email portion of the program. I have over ten years of supervisory and management experience with teams of 10-15 or more members and have managed 15 or more vendors (pool maintenance, security systems, HVAC, wine cellars, etc.). I have the responsibility of creating and maintaining a budget, negotiated service contracts, gathering estimates and bids on projects, and ensuring they are carried out to satisfactory completion.
I am directly responsible for oversight of the Housekeeping staff in my most recent position in private service. I have established / maintained cleaning zones and task sheets and personally ensure quality control for the cleaning of the entire 11,000 square foot property. I would not be capable of expecting that my staff maintain such high levels of performance if I didn’t hold myself to that same standard. I pride myself in my own housekeeping abilities and realize that I thrive in an exceptionally clean and organized environment. In addition, I have become very familiar with the luxury market and provide the best possible experience for our affluent clientele. I am hands on and teach other personnel showing how and what needs to be done. I have a strong eye on details
Over the many years and recently going through Starkey’s extensive Certified Household Management course, I have mastered different silver service styles, I have honed my passion for making an event better and more exciting that anyone could imagine. I very much look forward to coordinating weddings, rehearsal dinners, anniversary and birthday parties, corporate and fund raising events. I am accurately described by others as a systems woman with an eye for details, appreciation of value-added ideas and a burning desire to exceed all expectations.
Technical Skills Synopsis:
· Familiar with the use of PC and Mac operating systems, specific software
· Experience managing staff in the private home and at previous jobs in hospitality industry
· Experience with vendors and contractors, architects for renovation projects, chooses vendors according to the tasks given by the principal
· Supervised multiple renovation projects and worked closely with general contractor for quotes and execution of the projects according to the principal needs
· Chose various products for interior design projects for the principal
· Researched and purchased interior design items on the request of the principal
· Made orders for the furniture and appliances, lights, etc.
· Manages schedules, calendars, and household budgets
· Trained in the patented Starkey Service Management model
· Monthly bank account report
· Performs certain monthly payments or different accounts
· Capable of zoning a home for cleaning and creating task sheets
· Cares for high-end antiques, artwork, and other collectible and valuable household items
· Knowledgeable of specific cleaning and laundry products and their appropriate use
· Purchasing and restocking proper cleaning products
· Researching the products that are safe for pets and children
· Comfortable creating simple meals with everyday pantry items
· Familiar with cooking certain ethnic cuisines
· Capable of pairing food and wine
· Full grocery shopping
Clothing & Valet:
· Launders and irons clothing
· Specialty fabric, shoe, and leather care
· Capable of sewing buttons and performing minor clothing repairs
· Rotates clothing for seasonal storage
· Organizes closets and packs and unpacks for business and leisure travel
· Has a great personal interest in clothing and fashion
· Have a good knowledge of high-end brands of clothing, shoes, accessories and perfumes
· Trained in the Ballet of Service Style
· Event planning and organization
· Trained in American plated, French, Russian, and English styles of service
· Table Settings
· Cares for fine crystal, china, and silver
· Able to coordinate and execute formal and informal entertaining events
· Create a desired ambiance in the home, based on a Principal’s standards
· Knowledgeable floral arranging
· Familiar with wines and spirits, purchasing any wines and spirits that requested by the principal
· Cigar shopping and humidor care
Property & Grounds:
Safety and Protection:
· Walks property daily
· Basic maintenance of HVAC, plumbing, electrical, and security/smart home systems
· Repair and maintenance of HVAC, plumbing, electrical, and security/smart home systems
· List advanced knowledge of specific systems: Christon
· Any kind of home maintenance from professional upholstery cleaning to professional stone cleaning
· Close work with plumbers, electricals, installers, general contractors, audio and video specialists, drapery installers, painters, A/C specialists, etc.
Travel & Transportation:
· Experience serving on luxury yachts.
· Capable of doing chauffeuring
· Coordinates travel, international and domestic, including flights, hotels, ground transportation, restaurant reservations, etc.
· Trained in Aircraft procedures and safety, inflight service of VIP. Corporate Aviation. Cabin in service, food procurement, handling, prep0aration, galley safety, bed making, and caring for the cabin in flight. Medical Certification in CP r, evacuation, live fire, ditching, hypoxia drill
· Well-travelled and interested in traveling with the principal if needed
Top Standards Administrative
Property & Grounds
I spent my formative childhood years in Greenwich, CT, raised in the home of my grandparents. My paternal grandfather, John Cameron Swayze, had a successful career as a radio and TV personality during the 1950s and 1960s, and he instilled in me the values of honesty, respect, personal integrity and being a man of my word. Looking back at my childhood, I was greatly influenced by my grandparents’ caretaker, a man named John. He was patient, kind and always at peace. I learned from him what a true Service Heart is.
My maternal grandfather was born in Calabria, Italy in 1910 and immigrated to America when Mussolini came to power. A Catholic without a formal education, he built a landscaping business on the principles of being a man of his word. He taught me the value of hard work and taking opportunity when it knocks. Growing up, I gained the “caretaker attitude” while working for my family’s landscaping business.
I attended high school at Kimball Union Academy in Exeter, New Hampshire, after several years of boarding school at The Harvey School in Katonah, New York, where the close proximity to New York City introduced me to film, art and various cuisines. Upon graduation, I moved to California and stayed for more than 15 years. I continued my professional development by fighting fires and completing several courses in botany and herbal studies. In 2007, I married my wife, Catherine, a professional pastry chef, and continued to expand my culinary palate. We enjoy staying at our home in Paris.
Periodic encounters with Private Service have helped me realize that this is the right career for me. The industry combines all of my greatest talents: helping people, managing projects and leading teams. My experience includes six years of seasonal care for up to 12 vacation homes in Nantucket, Massachusetts. I also worked as a Household Manager with a staff of seven for one year in Media, PA. I am the proverbial handyman, relying on my years of construction and trade experience to ensure the perfect operation of homes. With more than 15 years of experience in the film industry, including owning a film production company, I handled all administrative tasks: marketing, sourcing and selecting vendors, contract negotiations, project management and union requirements.
I am very proud of my accomplishments in business, which have reflected my core values of integrity, hard work and professionalism. My diverse background gives me the ability to be knowledgeable in a variety of areas. My experience and study gives me a deeper understanding of the operation and function of fine homes. I am proud to have a traditional Service style, while embracing a modern-day approach. I believe in loyalty and honesty and that hard work is good for the soul. Having been given so much, I feel the need to give of my Service Heart to the right family. I prefer long-term employment and would be happy to work with the right employer until I retire.
My top Service Standards are Administrative, Housekeeping, Property & Grounds and Maintenance.
Responsible for relaying messages, emails, faxes and mail correspondences
Proficient in Microsoft Office suite (Word, Excel and Outlook)
Capable of creating and maintaining Principal’s personal and household calendars
Capable of using the Starkey System to identify, define and organize household service expectations and customize a service profile to a Principal’s standards
Experienced managing all logistics associated with a household
Interfaces with family office to ensure clear and precise communication
Develops a staff manual outlining the rules and regulations of a household
Proficient in interfacing, supervising and negotiating with vendors and contractors
Experienced with cataloging, organizing and maintaining warranties, maintenance records, collectible inventories, purchased items, insurance records, medical histories and required medicines
Capable of creating and customizing zone cleaning schedules replete with task sheets and weekly and yearly schedules according to the Starkey system
Capable of overseeing and training housekeeping staff to a higher standard of “White Glove Proficiency”
Proficient with hands-on housekeeping duties
Capable of laundry tasks: ironing sheets and shirts and steaming delicate fabrics
Using natural pH-balanced products with neutral scents unless instructed otherwise
Proficient with cleaning to a showroom level of neatness
Property & Grounds:
Experience growing up in a landscaping family and working on large estates
Certified in botany and medicinal use of herbs
Adept at overseeing grounds care and gardening and property maintenance
Capable of hands-on landscape care and bidding and managing vendors as necessary
Opens and closes pools, Jacuzzis, tennis courts and boat docks
Keeps inventory of all outdoor equipment and furniture
Maintains and clears driveways and walkways from snow and leaves
Conducts daily walkthrough and inspection of property, grounds and facilities
Maintains and monitors existing smart home technologies
Schedules preventive maintenance and service repairs with vendors
Coordinates and oversees construction projects with contractors
Creates service maintenance schedules for all appliances and installations
Determines when issues require a professional
Maintains garage, sheds, boat docks and generators
20 years of experience with construction projects, including sourcing contractors, approving blueprints and overseeing all phases of construction for quality control
Life at Starkey has been busy and fulfilling as always. Right now we are hosting experienced military Enlisted Aides and working civilians for our four-week Household Management certification program. Just when I thought I’d never have a formal dinner again, they are currently knee-deep in menu planning, centerpiece design and preparing for the flawless execution of a nine-course formal dinner this Friday. I can’t tell you how thrilled I am to be hosting guests at my table again, with this group made up of members of our military and local police. Plus, local stars and Starkey Graduates Joseph and Karen Bates are joining in on the fun to help.
In addition to our four-week Household Management course here at the Mansion, Starkey has been busy teaching correspondence courses online for working Household and Estate Managers. Starkey continues to place our Graduates with many new clients during these Covid-19 times. We just placed the highest salaried position in Starkey history at $192,000, along with two other placements this month, and more clients continue to come our way.
You may have heard that our Mansion is also now an Airbnb, following major upgrades throughout the home, including a new gym and billiards room. Not to mention Xavier’s pride and joy, an authentic brick pizza oven in the garden he built with 1,000 bricks! This summer, we have hosted numerous weddings, rehearsals and parties, until the homeless encampment appeared all around our block. Xavier and I retreat to our garden to calm our nerves; he smokes his cigars and I admire our beautiful roses and flowers while we enjoy delicious homemade pizza.
We have decided to postpone our Restoring the Art Retreat this October. Between travel challenges, the upcoming election and all-around bad timing, we are going to hold off on the retreat until the spring. The Mansion will be eager to lovingly care for our Graduates then!
Back by popular request, we are preparing for two (or more) four-week Household Management certification classes next year in 2021 here in Denver: likely one in April and one in September. Courses will include The Starkey Service Management System (and the 11 management tools), The Art of Fine Housekeeping, The Art of Entertaining (with a formal dinner) and The Relationship of Service. Keep an eye on our website for details and call us to register.
Hope everyone is staying busy and well during a challenging year!
Top Standards Administrative
The Hensley Settlement still exists today as a tourist stop in the Cumberland Gap National Historical Park, where my family members first settled in 1903. I was born about 35 miles away in Harlan, Kentucky in 1964. My father was a mining engineer who ran a construction company along with his brother. My mother was a homemaker and entertainer, throwing casual barbecues and holiday parties for friends and family. Although money was occasionally tight, my parents instilled in me values of hard work, honesty and integrity that I carry with me in the way I serve.
My mother later employed a housekeeper and nanny to help around the house and with my two siblings and me. When I was 7 years old, I remember playing with matches and I set a bowl on fire. The nanny ran into the room screaming, and after she stomped the fire out, she sternly told me, “You promise me not to do it again and I won’t say a word.” She was part of the family, and I have fond memories of her. I never did it again!
At the height of my father’s business, he employed more than 1,000 people and was very successful. For one Christmas, the entire family—18 people—took an expensive trip to Disney World. Not too long after that vacation, my father’s company collapsed and shrunk down to five employees. My father signed over his car to me so that the IRS wouldn’t take it, and I remember counting pennies from a jar for Christmas. Even though times were tough, I never felt sad, but woke up every day with a smile on my face. It’s something I still practice.
I was 26 when I enlisted in the U.S. Navy in Florida. The cooks—in charge of feeding between 800 and 1,200 people, were all miserable and disorganized. I came in and wrote down jobs and timelines for all the cooks in the kitchen on a whiteboard, which everyone obeyed as if it were an order. It was the first time I realized my knack for creating process and order that improved the cooks’ jobs as well as the quality of the food.
During my 12 years with the Coast Guard, I held multiple roles, including inventory management of the cleaning supplies and food, for 110 people aboard the USS Lager during its eight-week tours. I also managed an inn in Kentucky, where I increased annual revenue from $250,000 to $625,000 over the course of three years.
With my military and hospitality backgrounds, I have had the privilege of working in multiple homes as a Household Manager for the past few years. I always bring a positive and humble attitude to the people I am serving. I listen well to my supervisors and those who report to me, and I create order and processes to get work done in the most efficient way possible. I have a Southern gracious work style, always with a sense of family. I also take notes and make lists as to not forget a single request. Thank you for the opportunity.
My top three Service Standards are Administrative, Housekeeping and Culinary.
Skilled with identifying and completing yearly projects
Skilled with HR responsibilities, including hiring, training, managing and terminating staff
Capable of organizing files for receipts and maintenance records
Maintains household calendars and schedules for Principals and staff
Develops and implements household rules and regulations
Oversees small remodeling projects
Specializes in inventory and logistics
Makes lists for all household tasks and accomplishes tasks in a timely manner
Trains staff in proper housekeeping methods, including cleaning silver, crystal, chandeliers and china
Experienced with hands-on housekeeping responsibilities, including proper bed-making techniques, bathroom cleaning, mopping floors and more
Skilled with creating zones and task sheets for proper and timely cleaning of a home
Experienced with proper care of valuable artwork and high-end antiques
Organizes staff and personal tasks
Evaluates the skill level of the housekeeper
Knowledgeable of cleaning products and their uses on various materials
Performs daily graces in a home
Supervises methods of cooking and plans menus for the principal, taking into account their allergies and ages
Knowledgeable of shopping for organic products and healthy foods
Capable of storing food properly and rotating inventory
Creates daily menus and special event menus
Performs staff training regarding food safety and hygiene
Top Standards: Administrative
Clothing & Valet
Prefers East Coast Florida
Speaks English, French and Spanish
I was born on the island of Jamaica, the fourth of five children. My mom was a warden at a women’s penitentiary and my father was a soldier in the Jamaica Defense Force. My grandmother, Sister Myrtle, and my great-grandmother, Miss Alice, raised me until I was 12. This was a common practice in Jamaican culture, as it eases the burden on young families.
I first realized my Service Heart around the age of six, living with my elders. As far as I can remember, I would help Sister Myrtle walk, as she had trouble with her legs (perhaps from osteoarthritis, an injury, or nerve damage). I spent my early years with many seniors who depended on me to help with strenuous tasks. Sister Myrtle and I were bosom buddies, virtually inseparable. I later discovered that Sister Myrtle was a cook to a private family. Her family valued her so much that when she retired, her name was written into their will, and she continued to receive checks from the family her entire life.
When I was 12 years old, I returned to live with my dad. My mother had previously moved to New York to work and pave a way for us to join her. On the weekends, my sister and I helped our live-in maid with housekeeping chores. Two years later, when we moved to New York, I assumed more responsibilities in our home, including cooking and cleaning for our family of seven, as both our parents worked.
After college, I landed a job as a Sales Analyst with Winthrop Pharmaceuticals, the company now known as Sanofi. I stayed with the company for 12 years, before deciding to leave the corporate world to raise my children.
I worked with my children and some of their friends in various areas of academia, at times assisting as many as seven students with their studies. I enjoyed helping them with SAT/ACT test prep, AP coursework, college applications, college visits, financial aid forms, college scholarship applications, summer jobs, internship applications and much more.
After my children left the home, I decided to re-enter the work force by pursuing a career in Private Service. My first career was administrative, the second, personal care. This third career, in Private Service, is a natural combination of the two. My Top Four Service Standards are Personal Care, (children, elderly, pets, guests), Administration, Clothing and Valet, and Housekeeping.
In my most recent assignment, I was Family Attendant to a family of seven: parents, three children, (including a pair of twins), a dog and a cat. I performed duties in Personal Care, Housekeeping and Clothing and Valet in a 35,000-square-foot nascent home. The kids, the dog and I were the ultimate troopers, often being a bit too rambunctious for the cat! We indulged in Minecraft, online games, slime, riddles, crossword puzzles, board games, homework, projects, capture-the-flag, hide-and-go-seek, property walks, amusement parks, tennis, basketball, table hockey, pinball, football, rollerblading, swimming, playing on trampolines, dancing, TV watching, running, sledding—you name it, we did it—all in the pursuit of fun, happiness, and peals of laughter.
From caring for the elderly, to working with high school students, to being a Family Attendant, my goal has been to support individuals or families in their desired lifestyle, to be their best selves, and to enjoy a certain “joie de vivre.” It has been an immensely satisfying journey.
In summary, I am passionate about learning, growing and adding to my skill set. I look forward to combining my Service Heart and my drive for excellence to support and improve the quality of life of an individual or a family. My only regret is not having embarked sooner on a career path in private care. Thank you for the opportunity to be of service.
My top four Service Standards are: Personal Care, Administrative, Clothing & Valet, and Housekeeping.
Technical Skill Synopsis:
Uses the patented Starkey Household Management System to structure the environment
Possess excellent articulation in verbal, written and public speaking skills
Researches, draft, edit, proof-read, and publish emails and documents
Manages contacts, mailing lists, invitation lists, correspondence, personal files
Comfortable hiring, training, and managing a staff
Develops Employee Handbook to contain personnel policies
Experienced in conflict resolution, time management and team-building skills
Manages household budget including credit card reconciliations and balancing bank accounts
Experienced developing and maintaining a budget for 20 people and $2 million dollars: petty cash, deposits, withdrawals, money transfers
Detail-oriented and precise in business transactions and can negotiate fair prices
Knowledge of payroll procedures, health insurance, disability insurance, catastrophic insurance, life insurance, dental insurance, vision benefits, 401(k) plans, IRA plans, Social Security benefits, payroll taxes etc.
Able to digitize paper files and video recordings
Proficient with business machines: computers, printers, copiers, fax machines, scanners, label makers, postage meters, scales
High level of computer skills, Adobe, MS Word, MS Excel, MS PowerPoint, MS Access, Calendar programs: MS Outlook, Google. Internet Applications, iPad. iPhone, Android, Windows: Smartphones and Apps, Mac Notebooks, PCs, Laptops
Can handle phone conferences, video conferences and running errands
Maintenance of manuals, records, specifications, how-to care, inventories, and warranties
Implements customized zoning and task sheets for a home
Works alongside housekeeper to train or support, as needed
Familiar with proper tools and procedures for cleaning a home
Able to create Daily, Weekly, and Seasonal task sheets for detailed cleaning
Understand smells and Special Care cleaning products for: glass, chrome, silver, brass, copper, gold
Skilled in bed-making and turndown
Knowledge of Antique and fine rug care
Driven to ensure meticulous housekeeping standards
Maintains inventory of household cleaning supplies and tools
Uses the Starkey Culinary Management System to identify flavor profiles and preferences
Plans menu using Principal’s favorites, internet research, magazines, etc.
Skilled at making excellent country breakfasts, light lunches, and simple dinners
I can follow most recipes
Ensures adequate stock of pantry items and comfort foods
Obtains specialized products being mindful of sanitation and storage
Creates food presentation using knowledge, internet research, magazines, etc.
Works with a Personal Chef to develop menus and inventories
Supports Chef with grocery shopping and preparation of items, as needed
Clothing & Valet:
Determine Principal’s clothing style to support Personal Shopping needs
Manages dry cleaning including logging items in and out, and repairs needed
Acts as personal shopper and online ordering management
Highly skilled at clothing care, shoe care, purse care and closet organization
Careful handling specialty fabric, shoes, leathers, and accessories
Familiar with sports clothing, equestrian wear, outdoor gear
Knowledge of furs in wear, treatment, and storage
Can launder, steam and iron clothing and linens
Skilled at sewing buttons, closing seams, and performing minor clothing repairs
Can rotate clothing for seasonal storage
Can pack and unpack for business and leisure travel
Has a personal interest in clothing and fashion
Uses Starkey’s Ballet of Service to plan events ranging from casual to formal
Determine Principal’s Entertainment style and style of events
Comfortable managing and executing entertainment events within the home
Manages caterers, vendors, and household staff in preparation of, and during, events
Develops guest list and high-profile involvements
Develops ambiance, floral arrangements, and themes
Familiar with table linens, china, silverware, and crystal and care thereof
Can ensure Stocking and maintenance of the wine cellar
Basic knowledge of Wine, wine paring, mixing and serving of beverages and alcohol
Creates amenity and gift-wrapping center and system
Ensures safety of all guests during event and after; notices impaired driving and finds alternate solutions
Grounds & Property:
Creates zoning and task sheets using the Starkey system
Determines principals’ preferences
Hires and supervises vendors in the care of property & grounds
Walks property to identify any areas of concern and addresses them with Principal or vendors
Identifies unique maintenance needs based on age of residence and physical location/climate
Comfortable working with engineers, inspectors, contractors, and attorneys regarding special projects and needs
Acts as point of contact for all internal and external vendors
Provides oversight of projects and punch lists for new construction, renovations, installations, deliveries, removals
Very good at keeping products in compliance with warranties, procedures, and statutes
Comfortable researching, hiring, and supervising vendors for routine maintenance and special needs
Develops relationships with vendors
Transportation & Travel:
Intermediate French, Language Skills, Conversational Spanish Language Skills
Have traveled worldwide: can pick up and go without delay
Careful, competent, and confident driving ability with NY State Driver’s License
Very good at planning, operations, and logistics
Has a personal interest in luxury transportation vehicles
Maintains vehicle licensing, registration, inspections, and insurance
Develops auto maintenance and detailing schedules
Arranges for travel, ground transportation preferences, and lodging
Arranges for chauffeur for Principal and other members of entourage
Maintains records of all vehicles including make, model, and service history
Maintains records of recreational and sports vehicles
Supports transportation via boats and yachts
Familiar with scheduling and arranging for travel via private plane
Safety and Protection:
Fiercely loyal and protective of employer’s environment: a problem solver
Able to quickly assess environment and initiate security measures
Determines any variables that may pose safety concerns
Obtains and supervises vendor to take care of Security and Protection: body guards, dogs, audio/visual systems, safe rooms, weapons, and drivers,
Develops relationships with local Police and Fire Departments to periodically conduct safety and security inspections
Checks all smoke, fire, and carbon monoxide detectors and fire extinguishers for proper function
Walks home daily to identify any safety concerns
Ensures safe environment for Principals, staff, and guests at all times
Supports family values and discipline, as appropriate
Assess environment to ensure safety of all children
Supports wake-up and bedtime routines for all ages
Assists with bathing and grooming for daily activities and special events
Identifies favorites and preferences for children
Keeps calendar of daily schedules, school activities and social activities
Maintains child-specific inventory of toiletries and school supplies
Provides educational support in Math, English, Reading, Writing, Science, Social Studies, French, Biology, Chemistry, History, and Standardized Test Preparation
Provides coaching, mentoring, supervision, and guidance in academics, career choices, and extra-curricular activities
Assists with Parent-Teacher Association (PTA) meetings, Parent-Teacher Conferences, and college visits
Provides daily transportation for children in addition to sports, art, music lessons and competitions
Chaperones play-dates, sleep-overs, and school trips
Supports family’s pet care style and discipline
Supports pet-care schedules, daily activities, and special security measures, like invisible fence
Interacts with pets to feed, walk, play with, and provide daily care
Manages appointments with vet, trainer, groomer, and other pet-specific vendors
Provides special toys/resting area, special clothing, accommodates special dietary needs
Will employ Starkey Guest Management System
Coordinates visits from other family members, friends, and business associates
Identifies preferences and favorites and ensures all needs are met
Inquires about daily schedules and suggests interesting activities or events
Ensures all food requests are prepared for and supported including special diets and flavor profiles
Provides concierge support for reservations and special requests
Provides administrative support for equipment/technology and guest room amenities
Provides Pick-up and Drop-off services at airport, train terminal, etc.
Prepares guest rooms for arrival with special attention given to requests and amenities
New Jersey Board Certified as Home Health Aide
Mindful of life values, ethnic, religious, and cultural beliefs
Assists with wake-up and bedtime routines, daily schedules, and activities
Supports daily grooming, bathing, and dressing needs
Identifies flavor profiles, favorites, and preferences
Supports those with limited mobility including ADA access, Wheelchairs, Scooter, and Special Bathroom Supports
Manages calendars for social functions, medical appointments, and entertainment engagements
Provides transportation to appointments for medical, dental, vision, hair, aestheticians, therapists, pharmacists
Manages medical records and safety measures such as life alert bracelets and medical ID’s
Accompanies elders on trips to visit with friends or relatives
Estate Management/Syracuse NY
Busy couple seeks the support of a true Starkey trained Estate Manager for large compound and home, guest home and more. Highest of all 10 standards And knowledge required. Putting together new staff to serve new home. Excellent salary and benefits.
A Picasso lithograph hanging in The Starkey Mansion
Our emotions are running high and contradictions in our everyday work life keep us off-center. We look for ways to feel that we still have good relationships, and we work diligently to stay safe, yet don’t fully believe what we are being told by the media, and fearful reactions make us wonder what we are doing. I occasionally contemplate where I would go if our country continued in this mode. This is not a pleasant experience. Is there going to be a future that’s worth my investment in it?
I’m getting many calls from Grads asking me for guidance. One family’s expectations were off the chart when they decided to vacate the city at once, wanting the vacant summer 6,000-square-foot home cleaned and readied in one day, along with preparing meals for the weekend. Another client kept a Grad at bay for 60 days without pay waiting for the state to be safe before she could return to work. Another Grad had to listen and support her Principal as she spilled her heart out over her constant fears of death.
The world has indeed changed, and with it, we are not our normal selves. We feel isolated, frightened when we allow ourselves to go there, overwhelmed, depressed, and unable to find comfort with our normal workouts, hobbies, friends, or family dinners and events. Our book clubs are not meeting; the wine tastings have been cancelled, my long-planned vacation has been cancelled, the news is always angry, negative and politically divisive.
I tell my Graduates to have faith. If you have no faith, find something to believe in to focus your attention. Get in touch with how you are feeling and what changes you would make in your personal life to create a more fulfilling experience when given the chance. I started reading best-selling books I have been putting off. Call members of your family or old friends you’ve not spoken to in a while; I certainly have. Like everyone else in the world, I’ve also baked some bread (check out my favorite bread recipe) and have started listening to opera, one of my favorite pastimes. Xavier, my husband, is hard at work building a pizza oven in our back garden! Clean something; that’s proven to be an actively healing process for both your body and your soul. Keep busy, work hard, and be mindful and conscious of what you are doing.
This will pass sooner or later. I can only think it will have many silver linings if only one takes the time to look. Be good to yourself and genuine with your employers; they are likely having a more difficult time than you are. Continue to know you will be taken care of…the universe has very deep pockets. I am thinking of you, your well-being, and your continued success!
We are extending a warm invitation for our Starkey Weekend Retreat this October. We will be hosting a first-come, first-served intimate gathering of 20 Graduates at The Starkey Mansion. Come to connect, rejuvenate and be inspired!
It’s hard to work in this profession alone. Come to work through the challenges and celebrate the wonderful opportunities you share with your fellow Service Hearts.
Our first gathering last fall was so well-received that we want to keep serving our Graduates to grow in their professions in the safe, luxurious environment of The Starkey Mansion.
Relax with our morning yoga/meditation sessions, or book a massage with our private masseuse. We will also be offering four relevant and fun workshops designed to serve you in thriving in your roles as Household/Estate Managers.
Come prepared to share your stories, enjoy your friendships and restore the art of Private Service.
Date: Oct. 2-4, 2020 Location: The Starkey Mansion, 1350 Logan St. Denver, CO 80203
Accommodation: The Starkey Mansion’s pleasant and relaxing rooms are available at an additional cost on a first-come, first-served basis. Please book a room here. We’re also happy to recommend other hotels and Airbnbs nearby.
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