Starkey has additional graduates currently seeking placement. For more information, please contact Starkey at 720-788-3398 or contact us online now.

We specialize in placing our graduates with all kinds of clients: individuals of new wealth, military officials, legacy families, notable personalities, tech-oriented families, luxury hotels and retirement communities, to name a few. Our Placement services and recruitment process are outlined in our Placement Service Agreement. Starkey’s Employer-paid placement fees are based on a percentage of the first year’s taxable salary. In addition to providing educational consulting and support to identify your style of service and the right candidate for you, we also follow up with our clients and graduates to help ensure ongoing success.

IO2022

IO2022

Top Standards My top five Service Standards are Administration , Clothing + Valet, Entertaining, Housekeeping, and Culinary My most important moral is Honor. Honor to me means honesty and integrity. Growing up my mother would, if she could, not tell my dad about...

VH2022

VH2022

With over 34 years of experience in private service, Mr. Henry Vela is a model example of long term commitment to his employers.  Originally from Baltimore, Maryland, Mr. Vela’s parents worked as a professional domestic couple for most of their career.  As a...

ST2021

ST2021

My Top StandardsCulinaryEntertainingGuest Care Be Your Best I’ve had a service heart ever since I was a little girl. I was born in Ft. Lauderdale, Florida and remember setting up a lemonade stand at the end of my driveway. I can remember the neighbors coming over to...

AA2021

AA2021

  My Top StandardsAdministrativeHousekeepingMaintenanceEntertainment    I was born in Odessa, Ukraine which is on the Black sea coast. My father was a train and locomotive engineer/ driver, and my mother was a consumer goods expert. They both obtained...

AJ2020

AJ2020

Household Manager Top Standards: Administrative Clothing & Valet Housekeeping Prefers East Coast Florida Speaks English, French and Spanish I was born on the island of Jamaica, the fourth of five children. My mom was a warden at a women’s penitentiary and my...

CF0104

CF0104

Starkey Estate Manager Top 4 Standards Administrative Culinary Entertaining Housekeeping Willing to relocate anywhere for the right position I was born and raised Catholic in Guadalajara, Mexico, I come from a typical middle class family in which hard work, love,...

NB0155

NB0155

Estate Manager/Personal Chef Top Standards: Administrative Housekeeping Culinary Entertaining Available for short-terms Private Chef positions anywhere Personal Statement:  I was born in Newark, New Jersey and raised in a Jewish family, having gone to religious...

AJ0153

AJ0153

Starkey Estate Manager /Elder Care Top Standards: Administration Housekeeping Clothing & Valet     Prefers the South East I was born in Eustis, FL and raised near Orlando. My family came from a strong spiritual upbringing in a United Methodist and...

Principal-2070

Estate Manager/ San Antonio, Texas 
This is an all encompassing management position of multiple staff, vendors, projects, and much more.  Only experienced Graduates with Estate Management should apply!

Principal-2069

Household manager/Los Angeles California

Busy, single business woman seeks the support of a household manager and go to person. Moving in to her home early July. Set up housekeeping system for the Housekeeper, manage the grounds and property person, do some cooking and lots of entertaining. This will be a fun position, excellent salary plus live-in over the garage. 

Principal-2068

Houston Texas

Busy couple with children need the support of a Starkey trained house manager. There is a nanny to support the children, the Household manager will work with vendors set up functional housekeeping and cook when needed wonderful family will be very grateful for the right start to graduate six-figure income, live out position.

Principal-2062

San Diego/LA. Estate Manager

Family relocating to LA and San Diego seeks the support of a seasoned Starkey Graduate to help put the service of two new homes together! 

Principal-20601

Estate Manager/ Connecticut

Extended family with multiple homes seek the support of a highly experienced Starkey graduate to help manage their multiple (7) homes. Amazing opportunity, people love working for them!  Salary high 6 figure to begin. 

Contact Starkey International.

Principal-2058

Household Manager/Austin, Texas

Couple seek a highly organized and detailed Starkey trained grad to manage their home, daily positions, vendors, deliveries and staff. No cooking. Live out!  Great position.

IO2022

Top Standards

My top five Service Standards are Administration , Clothing + Valet, Entertaining, Housekeeping, and Culinary


My most important moral is Honor. Honor to me means honesty and integrity. Growing up my mother would, if she could, not tell my dad about things that would upset him. So, if I got a bad grade, made a mistake, or got in trouble at school she would most often not tell him. As a child, I liked this because it meant fewer punishments for me. However, as an adult, I now see that it taught me that it was okay to lie or be dishonest, if it saved you from future punishment. So, for a period of time towards the end of high school and beginning of college I did not always make the most honest choices, because I justified them in my mind. In hindsight I see that when I was not being my most authentic, honest self – I attracted dishonesty into my life. Thankfully, I learned this lesson sooner rather than later, and began the process of changing the way I think and making better choices.

In 2017, I met the love of my life. He was wonderful in every single way, or at least I thought. About two and a half years into our relationship he admitted to me that he had been struggling with an opioid addiction on and off since high school (so about 15 years), despite being an extraordinary person. After the sudden death of his father (a couple years into our relationship), he relapsed, despite being sober for the beginning of our relationship. I truly had no idea, and I was devastated and confused as to how to navigate the situation. Ultimately, he did not have the ability to conquer his addiction in this lifetime, on this earth, and he passed away about a year after I found out about his addiction struggles. These life-changing experiences reinforced my dedication and focus on honesty and integrity throughout all areas of my life and career.

As I get older and reflect more on myself and why I am the way I am, I realize how much my childhood shaped me and why I do the things I do. As a child, what I learned was that it was okay to be dishonest, if it saved you from future trouble or punishment. On the other hand, what adulthood has taught me is that Karma is real, and to always act in accordance with what is right. I have gone through periods where I was not my most honest self, and life was not good for me during those periods. From those parts of my life, I have truly learned the value of integrity, for me, not for anyone else. I now do my best to always be honest and always act in a manner that I am proud of, when the Personal Statement: Continued


people are around and when I am alone. I hope to utilize my integrity, love of Service, and knowledge of the Starkey Service Management System to further improve the life of my future Principal, and be the best Private Service Manager I can be.

VH2022

With over 34 years of experience in private service, Mr. Henry Vela is a model example of long term commitment to his employers. 

Originally from Baltimore, Maryland, Mr. Vela’s parents worked as a professional domestic couple for most of their career.  As a teenager, Mr. Vela was sent to study in Ecuador to fully embrace his family’s culture and language, along with his two brothers.  After graduating high school there, Mr. Vela continued his education at the Catholic University through 1981.  Returning to the United States in 1982, Mr. Vela took on his first private service position, working as a Houseman, following in his parents’ footsteps. 

Henry’s most valued ethic is honesty as it makes him feel good, learned from his parents and his education. As a kid I loved playing in the kitchen with my mother, it was fun when I and all my   brothers helped her cook. I first started cooking with a passion as a young adult, at the tender age of 24, I desired to impress in my new bride. Since my dad impressed upon me the importance of helping my mother with cooking and cleaning, I figured it was a good way to serve my wife as well. He really instilled in me this value for taking care of a home, viewing chores and work, and doing them with excellence, as an opportunity to show gratitude for what we have, and be good stewards of every little blessing.

In 1987, Mr. Vela married his wife, Eliza.  “She is the best thing in my life,” emphasizes Mr. Vela.  Working together for a young family in New Jersey, the Velas enhanced their love of family life, and when they chose to have their own two daughters, Ms. Vela was fortunate enough to stay at home with them.  Valuing education, the Velas have always enrolled their daughters in private schools. The importance of family and home, whether it is his own or his principals’, is the focus and heart of all of Mr. Vela’s efforts. Mrs. Vela currently works in the financial services.

An expert at managing vendors and staff, including overseeing home renovation projects, Mr. Vela strives to be adaptable to his principals.  “It’s all about pleasing them,” states Mr. Vela.  Reaching that goal is a matter of working as a team with his staff, watching over details and remaining tuned into the changing needs of the house.  That also includes the changing needs of his principle: from performing housekeeping, to giving therapeutic massages to his elder clients.

Mr. Vela is also an excellent cook, specializing in low-fat and healthy meals.  Able to create everything from authentic Chinese dishes to casual bar-be-ques, he also understands the appeal of simple dishes.  As an administrator, he is experienced in managing staff and

 working with calendars.  Mr. Vela’s wife and 2 adult daughters currently live in Denver. Communication is for me is best through texts and of course verbal.

Entertaining was also part of my career, I learned the importance of first impressions, and taking care of guests with a warm and welcoming greeting, casual conversation, providing food and drink, and making people feel at home. I had the opportunity to offer services from concierge, to chauffeuring, spa services, animal care, and companionship, as you find in high-end resorts and country clubs homes, anything that is needed. From airport pick-ups to setting up appointments for her guests.

I have learned the importance of personality, and connecting with people; to never to be confrontational, to listen, and to be calm; to respond rather than react, and to prioritize using wisdom, emotional intelligence, and maximizing my usefulness to others, thinking things through and not make assumptions or take things personally, and communicating effectively.  I’m a hand’s on kind of manager, a “go to person” where nothing is too small or large for me to handle. 

Mr. Vela embodies the dignity of service.  His warm smile and expressive eyes are complimented by his neatly attired appearance and delightful demeanor.  Intelligent, confident and well-spoken, Mr. Vela is able to quickly set anyone at ease.  Looking for his next great challenge, Mr. Vela is open to positions across the country, prefers Colorado.  “After all,” he explains, “this is all about the people first.”

ST2021

My Top Standards
Culinary
Entertaining
Guest Care

Be Your Best

I’ve had a service heart ever since I was a little girl. I was born in Ft. Lauderdale, Florida and remember setting up a lemonade stand at the end of my driveway. I can remember the neighbors coming over to buy a cup for 5 cents. My parents taught my brother and I at a very young age the value of a dollar and if we wanted things, we had to earn it. They encouraged me to always do my best, work hard and treat others the way that you would like to be treated, and not to judge people or gossip.

When I was 8 years old my family moved to Charlotte, North Carolina. My grandmother on my father’s side lived there and I remember cooking with her. I loved learning how to make all the southern favorites from scratch and using fresh ingredients straight from our garden and then canning vegetables and making fresh fruit jellies that we would put up every winter. I am so grateful to of come from such a loving and caring family. My grandmother would teach me about compassion for others and how to conduct myself using good manners.

I have had many different work experiences in my life, most of my positions were culinary centered, and they always involved management and people skills. I’ve also traveled domestic and international throughout the world. I have had the opportunity to observe different cultures and habits from others that have taught me to be open minded and adapt to different people’s way of life without judgement. These lessons have positioned me to be dependable, responsible, trustworthy and loyal, with a knowledgeable human being. I have also learned that respect for confidentiality regarding my employers and their family and friends is of the upmost importance.

It is my goal to provide excellent and memorable service with heart. My strong work ethic has an emphasis on quality, discipline, teamwork, professionalism, character, and integrity.

Culinary:
I have worked within the culinary field for the past 20+ years. I was the executive chef and owner of a very successful catering business. I also have been in the private chef industry working on super yachts and private estates. This type of work requires long hours. It is very important to keep on top of the principals, family member and guest’s favorites and more importantly food allergies and if there are any dietary needs. When this information is received menus need to be made in advance with the house manager and/or principals’ approval. Time needs to be allocated to provision the finest healthy ingredients available. I like to support the local farmers for organic produce and grass fed and cage free meats within the area if possible.

Entertaining:
Entertaining can involve everyone within the household. Usually there is a theme or style that is needed to begin creating the event. The style of the event is key. The styles can range from formal to informal. It is important to know who and how many people will be attending. Time of day and hours the event will take place. Where will the event take place within the environment? Menus and courses are put together to be approved by the principal. Table setting need to be put into place to include linens, china, silverware, and flowers. Determining what alcoholic and non-alcoholic beverages will be served. How many staff needed to serve during the event? If these rules are followed your event will be a huge success.

Administrative:
I’ve my own Catering company and my own restaurant and have managed

• Starkey Advanced Household and Management Certification
• Conscience of management style
• Responsible, dependable, honest, and trustworthy, keeping my word and always do my best
• Manage multiple staff
• Able to handle chaotic situations on my own along with the authority to master the moment
• Work in concert with the home office about budgeting, payments to vendors, petty cash on hand and potential contracts and negotiations pertaining to staff and vendors
• Record hours of all staff
• Prepare expense reports
• Record of all receipts
• Answering the telephone
• Communicate with principals to identify and ensure that their lifestyle needs and expectations are met
• Responsible for interviewing and getting quotes from multiple vendors
• Inventory of valuables, cherished items, china, silverware, wine, etc.
• Create detailed shopping list of all household essentials and keep up to par. (culinary equipment, housekeeping products and toiletries, laundry essential, maintenance supplies)
• File and organize all manuals and warranties
• Record all principal and family information. (Favorites, emergency numbers, Doctors information, prescriptions, anniversary, and birthdays)
• Keep record of family and guest visits
• Familiar with Mac and Windows, Printing, Scanning, and Faxing

Housekeeping:
• Scheduling cleaning detail of all the zones
• Restocking cleaning supplies and keep detailed inventory
• Pick up any dishes that are left around the environment
• Experienced in household cleaning and products uses
• Eye for detail and keeping everything in its proper place per principal
• Set up and managed Housekeeping duties per zones to housekeeping staff

Culinary:
• Culinary and Restaurant Management Degree, Scottsdale Culinary Institute (Le Cordon Bleu), Scottsdale, Arizona Associates Degree
• Certification in food safety, hygiene and sanitation
• Culinary trained chef with over 25 years’ experience within the industry, land, sea, and air (Private households, Private Super Yachts and Corporate Jets)
• Creating weekly menus to accommodate principal, family member and guests per their favorites, dietary needs, and allergies
• Inventory of all meats and seafood and other kitchen essentials
• Knowledgeable in domestic and international cuisine, auto immune, keto, paleo, vegetarian, vegan, gluten free, dairy free.
• Enjoy working with local farmers and markets for the freshest organic ingredients, including grass fed and cage free meats
• Experienced in menu creation for large events

Clothing & Valet:
• Knowledge of fabric care, ironing, and storage
• Good closet organization
• Familiar with dry cleaning procedures
• Packing and unpacking for travel
• Knowledgeable for proper jewelry cleaning
• Familiar with high end personal care and beauty supplies
• Knowledgeable of shoe shine

Entertaining:
• Familiar with desired service styles
• Catering experience and event planning
• Work with party planners, equipment rentals, caterers, floral designers and entertainers.
• Knowing how many staff will be needed to serve
• Sourcing entertainment needed for event
• Extensive knowledge in food service industry and how to set up cocktail parties, passed hors d oeuvres and buffet tables
• Experience in event ambiance (floral arrangements, lighting, etc.)
• Knowledgeable in floral design and arrangements
• Experience in last minute changes that can occur during events
• Bartending experience
• Knowledgeable about service style
• Setup of family and guest’s tables

Grounds & Property:
• Walk through of property daily
• Monitoring water consumption and detecting leaks
• Coordinating with landscapers
• Coordinating with pool technicians
• Inspections of lawn, flower beds and trees
• Work closely with grounds vendors
• Inspection of property security alarms
• Experience in seasonal changes of flower beds
• Knowledgeable growing seasonal herbs and vegetables

Maintenance:
• Daily walk through of environment
• Inspecting and approving service repairs
• Doing regular inspections of environment equipment to ensure everything works properly. No Surprises!!!
• Experienced working with last minute vendors
• Landscape lighting and property lighting
• Inventory of basic household items kept on hand including batteries, lightbulbs, electrical panel fuses, etc.

Transportation & Travel:
• More than 25+ years’ experience within the travel and transportation industry
• Travel with principals to multiple homes domestic and international
• Have experience as flight attendant on private jet
• Have experience on private yacht up to 70 meters
• Experience with inflight catering
• Work closely with travel agents to ensure all travel arrangements are properly secure
• Arranging drivers and car rentals for principals and staff

Safety and Protection:
• Keep emergency supplies up to date
• Ensure inspection of fire sprinkler systems and alarms are up to date and batteries are changed yearly
• Staying with outside vendors while they work on the property
• Maintaining security systems
• Work closely with security consultants
• Understanding and keeping up to date of alarms and security systems

Personal Care:

• Over 25+ years’ experience within hospitality industry and service
• Personal shopping experience for in-flight corporate service for over 10 years
• Booking restaurants and transportation for principals and guests
• Make sure that guest preferences are met
• Onsite serving
• Booking dinner reservations and entertainment events
• Laundering and ironing clothes
• Experience in favorites profile of food and beverage

Pet Care:
• Feed pet and administer medicine if needed
• Drive to veterinarian and making sure all vaccines are up to date
• Take pet for daily walks several times of the day
• Making grooming appointments
• Travel arrangements

Principal-2052

Household Manager Morgantown West Virginia

Busy young couple seeks a very smart Starkey Graduate, detailed, highly seasoned with business mind, Service minded, experienced, Starkey veteran, excellent communicator to manage 4 secondary homes. Immediate placement. $100K plus housing and full benefits.

Ms. Leroy

Hello Xavier

What a year this has been! While we entertained some, after your visit, it was not nearly as much as we would have liked!
The entertaining we were able to do went fabulously well. Our staff are excited to be part of the evening festivities. Thanks to you both, they have more confidence, a better understanding of good service, and are willing to work at perfecting it. The staff do not want outsiders working at the house and, instead, have chosen to spilt the working evenings between themselves!

I have not taken the opportunity to write a note expressing my gratitude for what you added to our home- let me share some of my thoughts.
I appreciate the care, enthusiasm, and esteem given to our staff to help them understand their value. You and Mary were able to impart this to them better than anyone would imagine and the changes in the running of the house have been lovely. They are following your guidelines, working on the household binder, chef is cleaning his own kitchen, and Daniel is calming down enough to focus(most days!). When issues arise they attempt to solve for themselves, only bringing the most difficult issues to me. Each person, I believe is happier now than before, and thinking through their day rather than just mindlessly attending to their tasks.

I had the impression Mary, and perhaps you too, Xavier, are feeling the service field has changed dramatically, not needing your expertise to train, coach and guide any longer. I feel strongly that we, as a people, nation, and world, need your expertise today more than before. Please, Please do not stop training! Train trainers. Train principals. Train government. Train, those with a service heart, is the art of service and how gracious living is perpetuated.

May the New Year bring you moments of joy, laughter, and most especially time with loved ones. (and ones to train!!)

All my best,
Shirley

AA2021

 

My Top Standards
Administrative
Housekeeping
Maintenance
Entertainment

 

 I was born in Odessa, Ukraine which is on the Black sea coast. My father was a train and locomotive engineer/ driver, and my mother was a consumer goods expert. They both obtained technical degrees in technical colleges in my hometown. I enjoyed living in Odessa, Ukraine as it is a beautiful city with nice beaches and beautiful European architecture as initially it was built by Italians, French and Greeks. As it was and remains the large port on South of Ukraine it always draws merchants, student and foreign tourist. They still call it South Palmira. I attended very good schools and had been introduced to the English languish since I was a young girl which later on helped me to obtain my degree in language and literature.

 

Since I was a teenager, I started to dream about traveling and had no idea how I could do that. My parents were not rich and worked hard to make sure that me and my brother got a good education and became good people. After I finished my studies, I did not have any money, or a job and I decided to work temporarily in the restaurant to practice my personal skills and had no idea that it will lead me to my long-life career in hospitality and Private Service.

 

My parents were always working so I needed to grow up and at times to take care of my brother as he is 10 years younger than me. That was my beginning of service and taking care of others. Implementing simple tasks around the house simple cooking, laundry, cleaning on weekly basis.

 

When I turned 22 I got my first job and then in 2 years, I was working in Europe on a cruise ship and two years after I was working off the coast of Texas, in the US in another cruise ship.

 

I have been working on the ships since 2008 and then I gradually transitioned to working in the private home and have remained working in the private service industry till today.

 

I have lived primarily in South Florida since I have moved to the US 20 years ago. It happened unintendedly as South Florida reminds me a much of my homeland. I always have the opportunity to go to the seaside and meditate at times. Being by the ocean side gives me energy and I always go back. I have been told for that matter that I will fit great on the East coast of the US. I intuitively know that I have a genuine service heart; I am a giver, and a people person.

 

Working for a long time in Private Service has taught me, and advanced my confidence and ability to perform different tasks and think fast to make it happen.

 

Administrative:

Is one of my strengths due to my experience with computers and software programs, such as Microsoft Word, Excel and Microsoft Outlook I currently use at work; I use the calendar aspect as much as the email portion of the program. I have over ten years of supervisory and management experience with teams of 10-15 or more members and have managed 15 or more vendors (pool maintenance, security systems, HVAC, wine cellars, etc.). I have the responsibility of creating and maintaining a budget, negotiated service contracts, gathering estimates and bids on projects, and ensuring they are carried out to satisfactory completion.

 

 

 

Housekeeping:

 I am directly responsible for oversight of the Housekeeping staff in my most recent position in private service. I have established / maintained cleaning zones and task sheets and personally ensure quality control for the cleaning of the entire 11,000 square foot property. I would not be capable of expecting that my staff maintain such high levels of performance if I didn’t hold myself to that same standard. I pride myself in my own housekeeping abilities and realize that I thrive in an exceptionally clean and organized environment. In addition, I have become very familiar with the luxury market and provide the best possible experience for our affluent clientele.  I am hands on and teach other personnel showing how and what needs to be done. I have a strong eye on details

 

 

 

 

 

Entertaining:

Over the many years and recently going through Starkey’s extensive Certified Household Management course, I have mastered different silver service styles, I have honed my passion for making an event better and more exciting that anyone could imagine. I very much look forward to coordinating weddings, rehearsal dinners, anniversary and birthday parties, corporate and fund raising events. I am accurately described by others as a systems woman with an eye for details, appreciation of value-added ideas and a burning desire to exceed all expectations. 

 

Technical Skills Synopsis:

 

Administrative:

·         Familiar with the use of PC and Mac operating systems, specific software

·         Experience managing staff in the private home and at previous jobs in hospitality industry

·         Experience with vendors and contractors, architects for renovation projects, chooses vendors according to the tasks given by the principal

·         Supervised multiple renovation projects and worked closely with general contractor for quotes and execution of the projects according to the principal needs

·         Chose various products for interior design projects for the principal

·         Researched and purchased interior design items on the request of the principal

·         Made orders for the furniture and appliances, lights, etc.

·         Manages schedules, calendars, and household budgets

·         Trained in the patented Starkey Service Management model

·         Monthly bank account report

·         Performs certain monthly payments or different accounts

Housekeeping:

·         Capable of zoning a home for cleaning and creating task sheets

·         Cares for high-end antiques, artwork, and other collectible and valuable household items

·         Knowledgeable of specific cleaning and laundry products and their appropriate use

·         Purchasing and restocking proper cleaning products

·         Researching the products that are safe for pets and children

 

Culinary:

·         Comfortable creating simple meals with everyday pantry items

·         Familiar with cooking certain ethnic cuisines

·         Capable of pairing food and wine

·         Full grocery shopping

 

Clothing & Valet:

·         Launders and irons clothing

·         Specialty fabric, shoe, and leather care

·         Capable of sewing buttons and performing minor clothing repairs

·         Rotates clothing for seasonal storage

·         Organizes closets and packs and unpacks for business and leisure travel

·         Has a great personal interest in clothing and fashion

·         Have a good knowledge of high-end brands of clothing, shoes, accessories and perfumes

 

Entertaining:

·         Trained in the Ballet of Service Style

·         Event planning and organization

·         Trained in American plated, French, Russian, and English styles of service

·         Table Settings

·         Cares for fine crystal, china, and silver

·         Able to coordinate and execute formal and informal entertaining events

·         Create a desired ambiance in the home, based on a Principal’s standards

·         Knowledgeable floral arranging

·         Familiar with wines and spirits, purchasing any wines and spirits that requested by the principal

·         Cigar shopping and humidor care

 

Property & Grounds:

Safety and Protection:

·         Walks property daily

 

Maintenance:

·         Basic maintenance of HVAC, plumbing, electrical, and security/smart home systems

·         Repair and maintenance of HVAC, plumbing, electrical, and security/smart home systems

·         List advanced knowledge of specific systems: Christon

·         Any kind of home maintenance from professional upholstery cleaning to professional stone cleaning

·         Close work with plumbers, electricals, installers, general contractors, audio and video specialists, drapery installers, painters, A/C specialists, etc.

Travel & Transportation:

·         Experience serving on luxury yachts.

·         Capable of doing chauffeuring

·         Coordinates travel, international and domestic, including flights, hotels, ground transportation, restaurant reservations, etc.

·         Trained in Aircraft procedures and safety, inflight service of VIP. Corporate Aviation.  Cabin in service, food procurement, handling, prep0aration, galley safety, bed making, and caring for the cabin in flight.  Medical Certification in CP r, evacuation, live fire, ditching, hypoxia drill

·         Well-travelled and interested in traveling with the principal if needed

·         Performs basic vehicle and golf cars maintenance (oil changes, tire rotation, maintaining fluid levels, etc.)

·         Able to purchase a vehicle, golf cars according to the principal’s instructions

·         Coordinate’s vehicle maintenance schedule, insurance, registration, and licensure

Pet Care:

·         Knowledge and experience of regular health maintenance of small dogs and cats.

·         Supervised or unsupervised animal medical care (administering medications) for principals’ pets: small dogs, cats.

·         Booking of flights and all necessary paperwork for pet’s travel with or without principals.

·         Familiar with working with commercial pet carriers

·         Comfortable working around pets

·         Took care of principal’s pets on multiple occasions

·         Close work with veterinarian on multiple occasions

Guest Care:

·         Experience working in a home with frequent high level house guests

·         Level of concierge service offered: whatever guest requested- information was found and provides

·         Guest management (profiles, likes/dislikes, services and tourism offered, etc.)

Child Care:

·         Experience caring for children, 2–5-year-old, baby-sitting, food preparation, giving a bath, putting to bed, outdoor walks without additional supervision.

·         Natural affinity and life experience with children

 

 

 

 

Restoring the Art Retreat Rescheduled…and More Starkey News

Life at Starkey has been busy and fulfilling as always. Right now we are hosting experienced military Enlisted Aides and working civilians for our four-week Household Management certification program. Just when I thought I’d never have a formal dinner again, they are currently knee-deep in menu planning, centerpiece design and preparing for the flawless execution of a nine-course formal dinner this Friday. I can’t tell you how thrilled I am to be hosting guests at my table again, with this group made up of members of our military and local police. Plus, local stars and Starkey Graduates Joseph and Karen Bates are joining in on the fun to help. 

In addition to our four-week Household Management course here at the Mansion, Starkey has been busy teaching correspondence courses online for working Household and Estate Managers. Starkey continues to place our Graduates with many new clients during these Covid-19 times. We just placed the highest salaried position in Starkey history at $192,000, along with two other placements this month, and more clients continue to come our way.  

You may have heard that our Mansion is also now an Airbnb, following major upgrades throughout the home, including a new gym and billiards room. Not to mention Xavier’s pride and joy, an authentic brick pizza oven in the garden he built with 1,000 bricks! This summer, we have hosted numerous weddings, rehearsals and parties, until the homeless encampment appeared all around our block. Xavier and I retreat to our garden to calm our nerves; he smokes his cigars and I admire our beautiful roses and flowers while we enjoy delicious homemade pizza. 

We have decided to postpone our Restoring the Art Retreat this October. Between travel challenges, the upcoming election and all-around bad timing, we are going to hold off on the retreat until the spring. The Mansion will be eager to lovingly care for our Graduates then! 

Back by popular request, we are preparing for two (or more) four-week Household Management certification classes next year in 2021 here in Denver: likely one in April and one in September. Courses will include The Starkey Service Management System (and the 11 management tools), The Art of Fine Housekeeping, The Art of Entertaining (with a formal dinner) and The Relationship of Service. Keep an eye on our website for details and call us to register

Hope everyone is staying busy and well during a challenging year!

 

AJ2020

Household Manager

Top Standards:
Administrative
Clothing & Valet
Housekeeping

Prefers East Coast Florida

Speaks English, French and Spanish

I was born on the island of Jamaica, the fourth of five children. My mom was a warden at a women’s penitentiary and my father was a soldier in the Jamaica Defense Force. My grandmother, Sister Myrtle, and my great-grandmother, Miss Alice, raised me until I was 12. This was a common practice in Jamaican culture, as it eases the burden on young families.

I first realized my Service Heart around the age of six, living with my elders. As far as I can remember, I would help Sister Myrtle walk, as she had trouble with her legs (perhaps from osteoarthritis, an injury, or nerve damage). I spent my early years with many seniors who depended on me to help with strenuous tasks. Sister Myrtle and I were bosom buddies, virtually inseparable. I later discovered that Sister Myrtle was a cook to a private family. Her family valued her so much that when she retired, her name was written into their will, and she continued to receive checks from the family her entire life.

When I was 12 years old, I returned to live with my dad. My mother had previously moved to New York to work and pave a way for us to join her. On the weekends, my sister and I helped our live-in maid with housekeeping chores. Two years later, when we moved to New York, I assumed more responsibilities in our home, including cooking and cleaning for our family of seven, as both our parents worked.

After college, I landed a job as a Sales Analyst with Winthrop Pharmaceuticals, the company now known as Sanofi. I stayed with the company for 12 years, before deciding to leave the corporate world to raise my children.

I worked with my children and some of their friends in various areas of academia, at times assisting as many as seven students with their studies. I enjoyed helping them with SAT/ACT test prep, AP coursework, college applications, college visits, financial aid forms, college scholarship applications, summer jobs, internship applications and much more.

After my children left the home, I decided to re-enter the work force by pursuing a career in Private Service. My first career was administrative, the second, personal care. This third career, in Private Service, is a natural combination of the two. My Top Four Service Standards are Personal Care, (children, elderly, pets, guests), Administration, Clothing and Valet, and Housekeeping.

In my most recent assignment, I was Family Attendant to a family of seven: parents, three children, (including a pair of twins), a dog and a cat. I performed duties in Personal Care, Housekeeping and Clothing and Valet in a 35,000-square-foot nascent home. The kids, the dog and I were the ultimate troopers, often being a bit too rambunctious for the cat! We indulged in Minecraft, online games, slime, riddles, crossword puzzles, board games, homework, projects, capture-the-flag, hide-and-go-seek, property walks, amusement parks, tennis, basketball, table hockey, pinball, football, rollerblading, swimming, playing on trampolines, dancing, TV watching, running, sledding—you name it, we did it—all in the pursuit of fun, happiness, and peals of laughter.

From caring for the elderly, to working with high school students, to being a Family Attendant, my goal has been to support individuals or families in their desired lifestyle, to be their best selves, and to enjoy a certain “joie de vivre.” It has been an immensely satisfying journey.

In summary, I am passionate about learning, growing and adding to my skill set. I look forward to combining my Service Heart and my drive for excellence to support and improve the quality of life of an individual or a family. My only regret is not having embarked sooner on a career path in private care. Thank you for the opportunity to be of service.

My top four Service Standards are: Personal Care, Administrative, Clothing & Valet, and Housekeeping.

Technical Skill Synopsis:

Administrative:

  • Uses the patented Starkey Household Management System to structure the environment
  • Possess excellent articulation in verbal, written and public speaking skills
  • Researches, draft, edit, proof-read, and publish emails and documents
  • Manages contacts, mailing lists, invitation lists, correspondence, personal files
  • Comfortable hiring, training, and managing a staff
  • Develops Employee Handbook to contain personnel policies
  • Experienced in conflict resolution, time management and team-building skills
  • Manages household budget including credit card reconciliations and balancing bank accounts
  • Experienced developing and maintaining a budget for 20 people and $2 million dollars: petty cash, deposits, withdrawals, money transfers
  • Detail-oriented and precise in business transactions and can negotiate fair prices
  • Knowledge of payroll procedures, health insurance, disability insurance, catastrophic insurance, life insurance, dental insurance, vision benefits, 401(k) plans, IRA plans, Social Security benefits, payroll taxes etc.
  • Able to digitize paper files and video recordings
  • Proficient with business machines: computers, printers, copiers, fax machines, scanners, label makers, postage meters, scales
  • High level of computer skills, Adobe, MS Word, MS Excel, MS PowerPoint, MS Access, Calendar programs: MS Outlook, Google. Internet Applications, iPad.  iPhone, Android, Windows: Smartphones and Apps, Mac Notebooks, PCs, Laptops
  • Can handle phone conferences, video conferences and running errands
  • Maintenance of manuals, records, specifications, how-to care, inventories, and warranties

 

Housekeeping:

  • Implements customized zoning and task sheets for a home
  • Works alongside housekeeper to train or support, as needed
  • Familiar with proper tools and procedures for cleaning a home
  • Able to create Daily, Weekly, and Seasonal task sheets for detailed cleaning
  • Understand smells and Special Care cleaning products for: glass, chrome, silver, brass, copper, gold
  • Skilled in bed-making and turndown
  • Knowledge of Antique and fine rug care
  • Driven to ensure meticulous housekeeping standards
  • Maintains inventory of household cleaning supplies and tools

Culinary:

  • Uses the Starkey Culinary Management System to identify flavor profiles and preferences
  • Plans menu using Principal’s favorites, internet research, magazines, etc.
  • Skilled at making excellent country breakfasts, light lunches, and simple dinners
  • I can follow most recipes
  • Ensures adequate stock of pantry items and comfort foods
  • Obtains specialized products being mindful of sanitation and storage
  • Creates food presentation using knowledge, internet research, magazines, etc.
  • Works with a Personal Chef to develop menus and inventories
  • Supports Chef with grocery shopping and preparation of items, as needed

Clothing & Valet:

  • Determine Principal’s clothing style to support Personal Shopping needs
  • Manages dry cleaning including logging items in and out, and repairs needed
  • Acts as personal shopper and online ordering management
  • Highly skilled at clothing care, shoe care, purse care and closet organization
  • Careful handling specialty fabric, shoes, leathers, and accessories
  • Familiar with sports clothing, equestrian wear, outdoor gear
  • Knowledge of furs in wear, treatment, and storage
  • Can launder, steam and iron clothing and linens
  • Skilled at sewing buttons, closing seams, and performing minor clothing repairs
  • Can rotate clothing for seasonal storage
  • Can pack and unpack for business and leisure travel
  • Has a personal interest in clothing and fashion

Entertaining:

  • Uses Starkey’s Ballet of Service to plan events ranging from casual to formal
  • Determine Principal’s Entertainment style and style of events
  • Comfortable managing and executing entertainment events within the home
  • Manages caterers, vendors, and household staff in preparation of, and during, events
  • Develops guest list and high-profile involvements
  • Develops ambiance, floral arrangements, and themes
  • Familiar with table linens, china, silverware, and crystal and care thereof
  • Can ensure Stocking and maintenance of the wine cellar
  • Basic knowledge of Wine, wine paring, mixing and serving of beverages and alcohol
  • Creates amenity and gift-wrapping center and system
  • Ensures safety of all guests during event and after; notices impaired driving and finds alternate solutions

 

Grounds & Property:

  • Creates zoning and task sheets using the Starkey system
  • Determines principals’ preferences
  • Hires and supervises vendors in the care of property & grounds
  • Walks property to identify any areas of concern and addresses them with Principal or vendors

 

Maintenance:

  • Identifies unique maintenance needs based on age of residence and physical location/climate
  • Comfortable working with engineers, inspectors, contractors, and attorneys regarding special projects and needs
  • Acts as point of contact for all internal and external vendors
  • Provides oversight of projects and punch lists for new construction, renovations, installations, deliveries, removals
  • Very good at keeping products in compliance with warranties, procedures, and statutes
  • Comfortable researching, hiring, and supervising vendors for routine maintenance and special needs
  • Develops relationships with vendors

Transportation & Travel:

  • Intermediate French, Language Skills, Conversational Spanish Language Skills
  • Have traveled worldwide: can pick up and go without delay
  • Careful, competent, and confident driving ability with NY State Driver’s License
  • Very good at planning, operations, and logistics
  • Has a personal interest in luxury transportation vehicles
  • Maintains vehicle licensing, registration, inspections, and insurance
  • Develops auto maintenance and detailing schedules
  • Arranges for travel, ground transportation preferences, and lodging
  • Arranges for chauffeur for Principal and other members of entourage
  • Maintains records of all vehicles including make, model, and service history
  • Maintains records of recreational and sports vehicles
  • Supports transportation via boats and yachts
  • Familiar with scheduling and arranging for travel via private plane

 Safety and Protection:

  • Fiercely loyal and protective of employer’s environment: a problem solver
  • Able to quickly assess environment and initiate security measures
  • Determines any variables that may pose safety concerns
  • Obtains and supervises vendor to take care of Security and Protection: body guards, dogs, audio/visual systems, safe rooms, weapons, and drivers,
  • Develops relationships with local Police and Fire Departments to periodically conduct safety and security inspections
  • Checks all smoke, fire, and carbon monoxide detectors and fire extinguishers for proper function
  • Walks home daily to identify any safety concerns
  • Ensures safe environment for Principals, staff, and guests at all times

 

Personal Care:

Child Care:

  • Supports family values and discipline, as appropriate
  • Assess environment to ensure safety of all children
  • Supports wake-up and bedtime routines for all ages
  • Assists with bathing and grooming for daily activities and special events
  • Identifies favorites and preferences for children
  • Keeps calendar of daily schedules, school activities and social activities
  • Maintains child-specific inventory of toiletries and school supplies
  • Provides educational support in Math, English, Reading, Writing, Science, Social Studies, French, Biology, Chemistry, History, and Standardized Test Preparation
  • Provides coaching, mentoring, supervision, and guidance in academics, career choices, and extra-curricular activities
  • Assists with Parent-Teacher Association (PTA) meetings, Parent-Teacher Conferences, and college visits
  • Provides daily transportation for children in addition to sports, art, music lessons and competitions
  • Chaperones play-dates, sleep-overs, and school trips

Pet Care:

  • Supports family’s pet care style and discipline
  • Supports pet-care schedules, daily activities, and special security measures, like invisible fence
  • Interacts with pets to feed, walk, play with, and provide daily care
  • Manages appointments with vet, trainer, groomer, and other pet-specific vendors
  • Provides special toys/resting area, special clothing, accommodates special dietary needs

 

Guest Care:

  • Will employ Starkey Guest Management System
  • Coordinates visits from other family members, friends, and business associates
  • Identifies preferences and favorites and ensures all needs are met
  • Inquires about daily schedules and suggests interesting activities or events
  • Ensures all food requests are prepared for and supported including special diets and flavor profiles
  • Provides concierge support for reservations and special requests
  • Provides administrative support for equipment/technology and guest room amenities
  • Provides Pick-up and Drop-off services at airport, train terminal, etc.
  • Prepares guest rooms for arrival with special attention given to requests and amenities

Elder Care:

  • New Jersey Board Certified as Home Health Aide
  • Mindful of life values, ethnic, religious, and cultural beliefs
  • Assists with wake-up and bedtime routines, daily schedules, and activities
  • Supports daily grooming, bathing, and dressing needs
  • Identifies flavor profiles, favorites, and preferences
  • Supports those with limited mobility including ADA access, Wheelchairs, Scooter, and Special Bathroom Supports
  • Manages calendars for social functions, medical appointments, and entertainment engagements
  • Provides transportation to appointments for medical, dental, vision, hair, aestheticians, therapists, pharmacists
  • Manages medical records and safety measures such as life alert bracelets and medical ID’s

Accompanies elders on trips to visit with friends or relatives

Principal 2035

Estate Management/Syracuse NY
Busy couple seeks the support of a true Starkey trained Estate Manager for large compound and home, guest home and more. Highest of all 10 standards And knowledge required. Putting together new staff to serve new home. Excellent salary and benefits.

Reflections on the 2020 Pandemic

A Picasso lithograph hanging in The Starkey Mansion

Our emotions are running high and contradictions in our everyday work life keep us off-center. We look for ways to feel that we still have good relationships, and we work diligently to stay safe, yet don’t fully believe what we are being told by the media, and fearful reactions make us wonder what we are doing. I occasionally contemplate where I would go if our country continued in this mode. This is not a pleasant experience. Is there going to be a future that’s worth my investment in it?

I’m getting many calls from Grads asking me for guidance. One family’s expectations were off the chart when they decided to vacate the city at once, wanting the vacant summer 6,000-square-foot home cleaned and readied in one day, along with preparing meals for the weekend. Another client kept a Grad at bay for 60 days without pay waiting for the state to be safe before she could return to work. Another Grad had to listen and support her Principal as she spilled her heart out over her constant fears of death.

The world has indeed changed, and with it, we are not our normal selves. We feel isolated, frightened when we allow ourselves to go there, overwhelmed, depressed, and unable to find comfort with our normal workouts, hobbies, friends, or family dinners and events. Our book clubs are not meeting; the wine tastings have been cancelled, my long-planned vacation has been cancelled, the news is always angry, negative and politically divisive.

I tell my Graduates to have faith. If you have no faith, find something to believe in to focus your attention. Get in touch with how you are feeling and what changes you would make in your personal life to create a more fulfilling experience when given the chance. I started reading best-selling books I have been putting off. Call members of your family or old friends you’ve not spoken to in a while; I certainly have. Like everyone else in the world, I’ve also baked some bread (check out my favorite bread recipe) and have started listening to opera, one of my favorite pastimes. Xavier, my husband, is hard at work building a pizza oven in our back garden! Clean something; that’s proven to be an actively healing process for both your body and your soul. Keep busy, work hard, and be mindful and conscious of what you are doing.

This will pass sooner or later. I can only think it will have many silver linings if only one takes the time to look. Be good to yourself and genuine with your employers; they are likely having a more difficult time than you are. Continue to know you will be taken care of…the universe has very deep pockets. I am thinking of you, your well-being, and your continued success!

Upcoming Starkey Graduate Retreat

We are extending a warm invitation for our Starkey Weekend Retreat this October. We will be hosting a first-come, first-served intimate gathering of 20 Graduates at The Starkey Mansion. Come to connect, rejuvenate and be inspired!

It’s hard to work in this profession alone. Come to work through the challenges and celebrate the wonderful opportunities you share with your fellow Service Hearts.

Our first gathering last fall was so well-received that we want to keep serving our Graduates to grow in their professions in the safe, luxurious environment of The Starkey Mansion.

Relax with our morning yoga/meditation sessions, or book a massage with our private masseuse. We will also be offering four relevant and fun workshops designed to serve you in thriving in your roles as Household/Estate Managers.

Come prepared to share your stories, enjoy your friendships and restore the art of Private Service.

Date: Oct. 2-4, 2020
Location: The Starkey Mansion, 1350 Logan St. Denver, CO 80203

Cost: $800 (Continental breakfasts, lunches and afternoon refreshments included; dinners excluded)

Accommodation: The Starkey Mansion’s pleasant and relaxing rooms are available at an additional cost on a first-come, first-served basis. Please book a room here. We’re also happy to recommend other hotels and Airbnbs nearby.

 

Reserve Your Spot Today!

Starkey Places Former Enlisted Aide Near Phoenix

Starkey Director of Education Xavier Medicin and David Strait pose at The Starkey Mansion

Serving foreign dignitaries and military generals doesn’t come without a certain amount of pressure, according to recent Starkey graduate David Strait. 

“My most stressful moment as an Enlisted Aide was the first dinner I ever did,” Mr. Strait said. “I did not fully understand the timing of everything. I ended up having dinner served about a half hour to 45 minutes late.” 

That blunder happened over 300 dinners ago. And Mr. Strait, the self-proclaimed “king of prep,” has never served dinner late since. 

He’ll take that discipline and skill he’s cultivated over his career to serve in the position he accepted as a Household Manager/Chef for a highly successful couple with the intent of making a difference in their world. 

“Mr. Strait, former Sergeant in the U.S. Army, is one of our honored Enlisted Aides who served his general and graduated from the Starkey Household Management program with the intent of finding a couple much like the generals he has served in the past to serve,” Mrs. Starkey said. “Mr. Strait, through his many years in service, grew his management abilities, his culinary abilities, and his people smarts to be a very good leader.” 

Mr. Strait assumed his role as Household Manager at the 16,000-square-foot property this spring. Mr. Strait’s role includes culinary and security duties, as well as the supervision of a housekeeper and a ranch hand. The entire property, located outside of Phoenix, is 250 acres.

“I’m looking forward to the challenge, this being the largest house I’ve ever worked in,” Mr. Strait said. “Definitely taking charge of a full-time staff is all very exciting and something I’m looking forward to.” 

Mr. Strait, originally from Billings, Mont., joined the Army in 2005, where he kept busy serving meals to 2,000 soldiers per day at Fort Hood, Texas. Mass-producing food at those kinds of volumes was challenging for Strait, who loves culinary creativity. 

“You can’t play with the food. You can’t put your heart and soul into it,” he said. 

Mr. Strait’s superiors recognized the maturity and mentality he had and recommended he become an Enlisted Aide, the military equivalent to a Household Manager. He went on to serve seven different general officers both in Washington, D.C. and Fort Hood, Texas.  

“My love for the culinary arts didn’t develop until I became an Enlisted Aide in 2010,” he said, adding that he worked for an executive chef who taught him everything from classical French cooking, to presentation, to proper food cutting technique. 

Over the course of Mr. Strait’s Enlisted Aide career, he has hosted more than 300 formal dinner events for the distinguished guests of his military officers. It was at these events that Mr. Strait started mastering his culinary crowd-pleasers, such as his spinach and mushroom beef tenderloin roulade with white wine truffle sauce, as well as his bacon-wrapped chestnuts with Worcestershire caramel sauce. 

He’s gathered many accolades along the way, including two gold medals and a silver and a bronze medal at the 37th Annual Culinary Competition at Fort Lee. One of the gold medals was for Mr. Strait’s 5’6” chocolate sculpture of a Texas Ranger cowboy that weighed 600 pounds. 

Mr. Strait completed his Starkey courses during the fall of 2019 at The Starkey Mansion, and says the tools he gained will help him immensely in his new role as a Household Manager/Chef. During his training, Mrs. Starkey began to see clearly who the perfect employer would be for him. 

“When I first became an Enlisted Aide, I heard about the Starkey program. I told myself, ‘I’m going to become a Starkey graduate,’” Mr. Strait said. “That’s what I told myself over 10 years ago.” 

For more information about Starkey’s current course offerings, check out our current 2020 course schedule, or email Xavier Medicin, Starkey’s Director of Education, at xmedicin@starkeyintl.com.

 

Why Household and Estate Managers must know the lost art of fine housekeeping

In our continued commitment to excellence for our students and Graduates serving our clients, we’ve noted a shortcoming that we intend to fix.

Over the past 41 years, our Graduates have often entered households where veteran Housekeepers held the keys to the fine Housekeeping secrets in the home. They completed the cleaning with such excellence that Starkey Household Managers did not need to focus on it. They had other priorities.

 

 

 

Gradually, the tradition became that Housekeepers were the Housekeeping experts, and Household/Estate Managers took that knowledge for granted. Slowly, Housekeeping knowledge has dissipated to the point where the knowledge has all but disappeared, leaving Principals with seemingly high and unrealistic standards.

Well, it’s my belief that Principals’ standards are not too high.

It’s that Housekeeping as an expertise has all but disappeared.  We recently taught a class of young men and women in their ‘20s and ‘30s serving multiple Principals. Their homes were disorganized and dirty.  They were stuffing sheets and towels into closets and using products inappropriate for surfaces. They saw ironing as superfluous. The staff had no training and no understanding of what was possible in keeping a fine home.

When I look at Housekeepers today, I see a few serious issues. They are only concerned with surface cleaning and are unfamiliar with what deep cleaning really entails. They don’t see the detail behind, underneath or above; it’s harder for them to look at their work from different perspectives and angles, especially from the Principals’ perspective (do they lay on the bed to see what the ceiling looks like? The Principal will surely see any issues when they do). In addition, they don’t perform tasks systematically; they don’t have a written system for accomplishing zones and task sheets in the home.

I’m also seeing a lack of knowledge when it comes to cleaning products. Housekeepers today have a harder time understanding what or how to use cleaning products and tools, whether it’s polishing silver or cleaning wood floors or tile.

Why would they know these things? Parents who both work generally don’t have the time or energy to teach their children how to clean well. Likewise, they wouldn’t have learned it in their school curriculum or from supervisors who also have no knowledge of this obscure and seemingly unnecessary skill set themselves.

Fine Housekeeping has become a lost and forgotten art. Principals are desperate to find staff members who are capable of properly cleaning a home. In addition, the students we are training or trying to place all like to say they know about Fine Housekeeping, but when asked to show us, they don’t know as much as they think they know. Household and Estate Managers have no choice but to now make Housekeeping a priority.

You may have heard me say, “Addition and Subtraction is to Accounting as Housekeeping is to Household Management.”

If you really don’t know it, you’re not fully knowledgeable of upholding your Principal’s lifestyle.

My clients are consistently sharing, “Why is it that no one but me understands what real housekeeping looks like in a home?” They are correct.  It’s a lost tradition that must re-emerge in 2020.

Starkey is offering Housekeeping courses both in clients’ homes and here at the Starkey Mansion.

Contact us for our 40-hour Housekeeping curriculum and upcoming course dates. Or ask about setting a date for Starkey to come to your Principal’s home to help educate staff about Fine Housekeeping.