2019 RTA Reunion Event

Calling All Starkey Graduates

What's New at Starkey!

RTA Reunion & Starkey Mansion Restoration.
A Weekend Experience of Meeting Up With Old Friends and Making New Ones!
August 10th and 11th 2019 at the Starkey Mansion

 

 

Saturday the 10th.


Saying Hello! Mansion tour restorations and hugs
10:00 am until to 2:00 pm
A Coffee brunch and more.

 

Sharing Memories at the Mansion and in the Journey of Serving!
4:00 pm - 8:00 pm Wine and nibbles.

 

Sunday the 11th.

Sunday morning Congratulations with Promises of continued Success in Service!
10:00 pm-2:00 pm Brunch

Old pictures please! From your memories at the mansion... laughter and more.

 

August 10th and 11th 2019 at the Starkey Mansion

1350 Logan Street
Denver Colorado
80203

Reserve a hotel at Warwick, Brown, Hilton, and many others. Hotels in downtown Denver are all within walking distance.

Donate a minimum of $25.00 to RTA for this event, all proceeds go to student scholarships,
you will get updates for future events through our RTA newsletters and much more!
 

RSVP Today!

New at Starkey!

Starkey just hired a writer to help edit Mrs. Starkey’s new publication of the more outrageous and memorable formal dinners here at the mansion…oops, we don’t have a name yet. I started writing it in 2017 as I began sorting through old Starkey files. I have pictures, memorabilia and vivid memories that won’t go away. Does anyone remember why we never serve chocolate mousse? How about the day-long table setting process, where we measured place settings with perfection? Dr. Lewan’s spectacular support and co-host position? I miss them! It’s coming!

Xavier Medecin, our Director of Education since 2018, is currently in classes with the United States Department of Veteran Affairs. Yes, our VA approval is alive and well for all our military students who continue to come for further education, as is our Satter Scholarship fund.  See Xavier’s bio.

Starkey hosted two classes in 2019, featuring our Systems Course and our Personal Statement Course. Both are Certification Courses and especially designed for those who are not recent Starkey Graduates or who are currently working in Private Service.  See our Course Information here.

The mansion remodel is almost done…I keep saying that and we find one more thing to add. We were going to do a little painting in November 2018. Guess we just kept going. Today, in addition to a new roof with down spouts, some of it is copper that the sun lights the neighborhood. Did I say we painted outside as well? We also have nine gorgeous bedrooms; all named for their essence. My favorite is the Casablanca room, though Timi’s Hideaway is darling. We have all new wonderful bathrooms; all floors are sanded and present beautiful old guard birch that one can no longer purchase, adorned with Jay Azari’s magnificent rugs, and a pool play room complete with a pool table for guests. We also put in a new irrigation system and our own plants, with our own Steve Smith’s help. What are left are windows installed in the back entrance porch where only screens used to exist, and we have now completed a workout/massage room. We’ve exposed two inner walls of brick and are putting in a wooden floor.


Courses 2019

Starkey Holds Summer and Fall Courses at the Starkey Mansion in Denver Colorado

July 22nd to August 3rd 2019

Certified Household Management Systems and Personal Statement Courses


RTA Reunion 2019

 

Calling All Starkey Graduates

What's New at Starkey!

RTA Reunion & Starkey Mansion Restoration.
A Weekend Experience of Meeting Up With Old Friends and Making New Ones!
August 10th and 11th 2019 at the Starkey Mansion

 

Read More About This Event

 

Busy 2019! Whats New At Starkey

2019 has certainly been a busy year so far, with the launch of www.starkeymanagementtraining.com our new online school just a couple months ago, offering 2 courses online through this very comprehensive online school system. Enabling students to study at their pace, and have lifetime access to their course. The school is backed up by live teachers to help them through their course. The courses are tailored for individuals with previous experience in the field of Service.

Additionally we have also begun a new chapter in the life of Starkey Mansion, With several projects running at once, from re-doing the floors, new paint on the walls, new windows through out, new roofing along with new treatments such as carpets and window treatments. In all its been a very busy year for me and the rest of the team. Xavier apart from teaching courses has been very  hands on with the updates to the mansion. I have been working with placement, handling the new decor and cooking for the whole work team!

More to come!

Mary Louise Starkey

Private Education or On-Site Training Programs for Staff

The following are short–term programs provided on-site at Clients’ homes or at Starkey International.

 

They are specific to the Starkey Ten Standards categories: Administration, Housekeeping, Maintenance, Property and Grounds, Entertaining, Culinary, Clothing and Valet, Transportation and Travel, Safety and Protection and Personal Care.

 

Individual Standards Modules can be taken to receive Course Completions. Full Programs must be completed to receive Certification in each of the specialized focused educational offerings.

 

Private Service Training for Fine Housekeeping or for Yachts

Etiquette and Service Training to include Old Guard Housekeeping, Household Organization, Products/Tools, and Hands-on Skills Training to include setting up a customized Housekeeping Plan, Zoning and Task Sheets, Household Etiquette and protocols for working in a private home.

5 Days

Private Service Training for Entertainment

This course introduces the student to entertaining in a private home or Yacht, to include: Personal Presentation, Speech and Service Attitudes, International Guest Protocols and Etiquette, Personal Graces, Professional Boundaries, Entertainment Planning, Formal and Informal Table Service and Settings, Wine and Champagne Service, Event Planning, and other technical skills. Designed for Private Household, Yacht, Club Butler Duties or a hands-on Butler position.

5 Days

Private Service Training for Clothing and Valet Care

This course includes training for proper Clothing Care, Closet Organization, Laundry and Ironing, Personal Shopping and recognition of Luxury Products, Care of fine Accessories, spot removal, fine washables, reading labels, basic sewing and dry cleaning management.

3 Days

Call Us Today For More Information
1-800-888-4904 or (303) 832-5510

Or Click here to request more information about private training

KN0103


Top Three Standards

Administration
Housekeeping
Culinary

 

 

 

I was born in Newton Kansas, a small Midwest town to a 22-year-old single father. We lived in Kansas till I was 4 years old then we moved to South Florida, so my father could enter the restaurant industry. I spent most of my childhood in restaurants helping him with anything I could. As an only child, with a young entrepreneur father, I became very self-motivated and developed a very high work ethic. Every Sunday, church was a must at my home; we attended local Baptist churches instilling deep morals for doing what is right. When my father and I were not at the restaurants, I would cook for him, clean or organize our home. Growing up the way I did my service heart appeared well before I even realized it.

When I was 14, my father married, and I gained an instant mother, brother and sister. The marriage gave me the family I never had; though I loved them; it taught me patience. I am a dedicated, loyal, detailed orientated individual making my career choice in service as my ideal match. My service style is modern and technology-driven. The perfect position for me would be a personal assistant and or a household manager for a busy household.  

My top three service standards are Administrative, Housekeeping and Culinary.

Administrative:

  • Top level administrative support as a Personal/Executive Assistant
  • Expert MS Office computer applications as well as Quicken and more
  • Management of employees, staff training, policies, procedures and payroll 
  • General Knowledge of Spanish

Housekeeping:

  • Able to zone a home and create customized task sheets
  • Hands-on supervision of housekeeping staff
  • Development of standards and product use

Culinary:

  • Good family style cook who can provide healthy balanced meals with fresh ingredients
  • Grew up with father who was an entrepreneur in the restaurant business

Let’s Talk Placement!

Part 1

I have been placing Private Service professionals for nearly 40 years.
Early on, I placed those who came to me who were in the profession, but not my Graduates.
I quickly learned why the Starkey training creates real and effective Household and Estate Managers.
I now only place my trained Graduates, both new and highly experienced returning Graduates.

Our training teaches our Grads how to "think" like a Household Manager.
How to quickly learn an Employer's Service Standards and Household patterns.
How to immediately be on the Employer's Agenda. It provides proven and patented Management
Tools for effectively becoming a hands-on Manager of staff in a private home.

Our placement technique is a proven process to match a number of essential aspects to create long-term relationships. We consider the morals, values, ethics, background, religion, cultural practices, location, and expected technical abilities of a Graduate.
It goes miles beyond a resume.

Our placements typically last many years.

Today's Employers need ethical support and real sharing of knowledge as to how this profession succeeds.

Call me to get your Starkey Service Management Education. 303-832-5510

Call me to be matched with one of our Certified Household or Estate Managers. 303-832-5510

Interested in our courses? Click to download the brochure.

Part 2

In our highly successful placement strategy....

We match 
Service Visions, Family Trees, Morals, Values, Locations, Technical skills and Service means to Graduates and Employers.
But how do we get this information?

We've learned Placements do not last when not properly positioned to succeed. The priority for most Graduates and Employers is to find the right position and select the right Employee. This is how we do it!

Our Personal Statement Correspondence Program literally helps the student identify their perfect position.

We work with our Graduates holding their hand to help them identify who they are, what they bring to an employers table, what's important to the Student in a position... it's all about their Service Vision!

We support our Employers by helping them develop their Service Vision, what Systems are required for Housekeepers to succeed, what a Day in the Life of a Household Manager should look like, salary estimations and offer templates for hiring.

It's a sophisticated but essential process that leads the Graduate and the Employer to long term success.

The days of looking at multiple resumes are over. You really don't know who that candidate is or what they really know by just reviewing a resume.

Private service requires the matching of not only skill but who they really are. How they view the world. Whether or not they have a Service Heart.

Fine-tuned over three decades, our patented Household Management System Correspondence Program teaches students real management tools and how to think like a Household Manager.

Our wholly unique Personal Statement Correspondence Program helps the Employer and the Graduate identify the perfect match!

It's the best of the best. Guaranteed to bring about success!

Call us today! Call me to get your Starkey Service Management Education. 303-832-5510

Call me to be matched with one of our Certified Household or Estate Managers. 303-832-5510

 

DJ2018

Top Standards:
Administrative
Housekeeping
Entertainment

 

 

 

Personal Statement:

I was born in Fort Worth, Texas where my father’s family had lived for four generations. My mother was from England. My parents raised my older brother and me in Dallas/Fort Worth where my father took a position to be near his parents. We moved to Hastings, Nebraska when my father entered medical school for his Physician Assistant practitioner training. I was two years old when my parents divorced. My mother continued to raise us as a single parent and full-time housekeeper for a prominent bank president and CEO in our small town.

My paternal grandparents were extremely hard working. My grandfather worked his whole career in the Morton Salt mines in Grand Saline, Texas. He was fragile, but even so, by the time he retired he had built a ranch that encompassed hundreds of acres. As a child growing up, I spent many summers on that ranch bailing hay, tending to the cattle, working with horses and doing the chores so necessary to the running of the property. It was here that I got my first experience of the value of hard work. When I wasn’t in Texas, I accompanied my mother to her work. There she taught me how to cook and clean and I discovered that I enjoyed what I was doing, that it didn’t seem like work to me.

My maternal grandparents were from London. They relocated to Vancouver, British Columbia when my grandfather took over as pastor for a local church. He traveled all over the world as a part of his ministry, eventually deciding to become a missionary to Africa, a place that had touched him the most on his travels.

Despite coming from two different cultures, my grandparents on both sides demonstrated a similar commitment to their beliefs, high moral standards and values of integrity, generosity and hard work. My father's parents were simple country folk who believed in a strict upbringing. My mother’s parents were very “British.” They were extremely proper in all areas of their lives and very proud to be British. Both my maternal grandmother and grandfather reflected the culture and society they had grown up with in England. It was essential to my grandfather and mother that I learn the British traditions and etiquette that were so important the two of them.

I was seven years old the first time I heard my grandfather preach. It was then that I was inspired to orient my life’s work around service. His constant giving influenced me to do the same.

The day I turned 16, the legal age for work in Missouri, I got my first paying job. Working after school until midnight every day, I saved my money to buy essentials including clothes and books for school that my mother was not able to afford. I learned the importance of saving and thrift and the sense of accomplishment I felt from seeing the results of my hard work.

My core values are loyalty and tenacity. I learned loyalty from my mother who never wavered in her belief in me. Tenacity I learned from the results I achieved by never giving up in the face of what appear to be insurmountable obstacles. Those two values are how I was able to leave my small hometown to attend Pepperdine University and to build a corporate career beginning first with Nestle’ USA for several years.  This was followed by an extensive career in entertainment with Scripps Networks Interactive where I was recruited to launch new lifestyle TV Networks, followed by Household Manager/Chief of staff, which is where I originally knew it was the right path for me since watching my Mother and Grandfather be in a service career.

I have a service heart that make me a good fit for service. I have high self-esteem, honesty, the ability to communicate effectively and detachment from judgment. My work style is a blend of Household Manager and Chief of staff to be relied upon as trusted adviser and private confidant where I can serve as administrator of personal and business needs of the Principal and of his/her family, including private matters.

My communication style is one that contributes to a positive active work environment. I am assertive while maintaining a calm outward demeanor. I express myself effectively to those I work for, with or work for me. I am able to stand up for my point of view while respecting the rights and beliefs of others.

My top priority is to work for the right Principal to bring and offer my service and loyalty.  Loyalty has always been my top priority in all my positions I have held, in addition to my strong work ethic.  I bring my British European etiquette, protocol and style I was taught growing up.  It’s with anticipation that I’m able to build a strong trusting relationship with a Principal I can support in all areas to assist him/her with their lifelong dreams and goals and to support their lifestyle which will improve their quality of life.

I have traveled extensively throughout Europe, Southeast Asia and the Philippines. I have dual citizenship in the US and UK.

My top three standards are Administrative, Housekeeping and Entertainment.

Administrative:

  • Recruit, hire and manage staff in accordance with state employment laws.
  • Identify and supervise vendors and construction sub-contractors. Negotiate contracts.
  • Create tracking system for budgeting.
  • Create inventory tracking systems for high net worth items within the home such as paintings and other valuable items.
  • Develop employee manual that includes rules, regulations. Implement relevant policies and procedures.
  • Utilize PC and MAC, Microsoft Office (Word, Excel, Power Point, Outlook) Internet, Skype, Viber, WhatsApp and a variety of MAC Apps.
  • Build a medical profile for Principal and family.
  • Utilize Starkey System to identify and organize the Principal’s service expectations.

Housekeeping:

  • Superior organizational skills and use of different programs to keep organized, in addition to having a meticulous eye for details.
  • Train staff in master bed making.
  • Train staff in proper care and cleaning of silver, glass, and china.
  • Train and supervise in cleaning different types of flooring such as, marble, tile and hardware, while also demonstrating the type of cleaning supplies needed for each including bio green cleaning products.
  • Coordinate cleaning and upkeep of Principal’s homes in various locations.
  • Recommend the level of skill needed for specific positions and evaluate each service staff using the Starkey Technical Skills Qualifier.
  • Zone the home, building tasks sheets for Chef, Housekeepers, Nanny.
  • Restock all cleaning supplies and assure a month’s supply is on hand at all times.

Entertaining:

  • Proper and appealing presentation of food and ballet of service for special events.
  • Creative flower arrangement and flower vendor selection.
  • Greet guests, family and entertain when needed.
  • Select entertainment for special events. Select venues and vendors. Work with event planners. Shop for event appropriate departing gifts for guests.
  • Identify and select chefs for special events including access to Food Network chefs.
  • Utilize the Starkey entertainment planner when planning events.
  • Provide American plated and English Service Styles.
  • Create and keep on file all sourced and vetted vendors, service personnel, and florist for last minute events.
  • Write up overview of large and small events and manage/assist kitchen staff and other household participants in organizing and servicing those events.

SJ2018

Top Standards:
Administrative
Entertaining
Clothing and Valet
Maintenance
Personal Care

 

 

 

 

 

Personal Statement:

I was born in Philadelphia, Pennsylvania to a Catholic family with two older siblings. My mother and father immigrated to the United States from Ireland, where they both held “domestic” positions. Growing up, my mother worked as a nanny and my father worked as a chauffeur. Later in my youth, my mother pursued her love of service and completed nursing school. Due to my parents’ influence, as well as growing up in a Catholic household, I was raised with very strong morals, values, and ethics. I believe in respecting others and treating them as I would like to be treated. I value conscientious, well-done work and view this as a form of self-respect. I hold myself to very high standards and have a very strong work ethic, instilled by my Irish-Catholic family.

As a child, I worked jobs as a paper boy, shoveling snow for neighbors, worked at a soda fountain, as a camp counselor, and as a houseman one summer on Martha’s Vineyard. From a young age, my life was dedicated to serving others. As an adult, I pursued a career in teaching, being of service in an educational capacity. I was of service to my family and friends, acting as a designated gift-buyer for special occasions. I also worked as an event coordinator after my teaching career, orchestrating intimate and gala-type events.

My personal work style is very “hands-on,” with a pleasant, cooperative, and positive attitude. I pride myself on having a very good sense of humor and being able to find laughter in daily events and activities. I believe that service is simply “providing personal assistance to someone in need.” My work ethic lends itself to accomplishing this task in a professional manner, respecting boundaries, and acting in accordance with the given situation. I am very results-oriented and believe in communicating and working in a very respectful manner.

My upbringing has brought me to a point of being very family-centric. As a child, most of our entertaining was centered on family events and holidays. These are some of my happiest memories, and I enjoy working in Private Homes where I can enable other families to thrive and enjoy their time together.

In 1995, after the sudden passing of the Headmaster at Starkey International, I assumed the role of educating two subsequent classes while the Institute looked for a permanent Headmaster. My years of experience in education and teaching, combined with my lifetime in Private Service, made me an ideal person for this temporary role.

As I have grown in my career in Private Service, I am now in a place where I would like to provide a high level of service as a Personal Assistant, “go-to person” or Household Manager. I am capable of providing almost any need within a household from Administrative, to managing vendors and overall seeing what needs to be done. I would also be capable of scheduling/managing personal events and parties. I am happy to travel with a Principal for business and to other homes as well.

My top five standards are: Administrative, Entertaining, Clothing and Valet, Maintenance and Personal Care.

Technical Skill Synopsis:

Administrative:

  • Familiar with the use of PC and Mac operating systems and other specific software
  • Experienced with managing multiple staff in multiple homes
  • Manages schedules, calendars, and household budgets
  • Bill paying and account reconciliations
  • Scheduling and oversight of vendors
  • Comfortable hiring, training, and terminating staff
  • Able to create Household Management book, detailing the duties and expectations of all staff
  • International travel and concierge needs including tickets, hotel, drivers and security

Entertaining:

  • Cares for crystal, china, and silver
  • Coordinates and executes formal and informal entertaining events
  • Creates a desired ambiance in the home, based on a Principal’s standards
  • Knowledgeable in floral arrangements, placement, and specific requests
  • Able to properly set a table for formal and informal dining
  • Utilizes the “Ballet of Service” to coordinate and execute events within a home

Clothing & Valet:

  • Launders and irons clothing
  • Specialty fabric, shoe, and leather care
  • Rotates clothing for seasonal storage
  • Organizes closets and packs for business and leisure travel
  • Experienced personal shopper; coordinates outfits for Principals to fit any occasion
  • Has a great personal interest in clothing and fashion
  • Educated in the procurement and purchasing of fine clothing
  • Comfortable packing and unpacking for travel
  • Familiar with high-end designers of both men’s and women’s fashion

Maintenance:

  • Renovation and decoration experience in multiple homes
  • Coordinates basic maintenance of HVAC, plumbing, electrical, and security/smart home systems
  • Coordinates repair and maintenance of HVAC, plumbing, electrical, and security/smart home systems
  • Being the overall eye when remodeling the home
  • Manages and maintains records of all systems within a home
  • Able to perform minor maintenance functions such as changing light bulbs and hanging photographs

Personal Care:

Elder Care:

  • Comfortable assisting with essential hygiene and basic daily functions
  • Natural affinity and communication style
  • Life experience with relatives, friends, and acquaintances
  • Able to manage medications and appointments
  • Familiar with various types of therapies (occupational, speech, visual, etc.)
  • Comfortable driving to and from appointments and social activities

Guest Care:

  • Experience working in a home with frequent high-level house guests
  • High level of concierge service offered
  • Guest management (profiles, likes/dislikes, services and tourism offered, etc.)

Pet Care:

  • Knowledge and experience of regular health maintenance for cats and dogs
  • Comfortable working around domestic pets
  • Able to manage medications and appointments for grooming, vet, and miscellaneous needs

Child Care:

  • Experience caring for children
  • Training and/or experience in childcare/education
  • Natural affinity and life experience with children
  • Comfortable working in a child-sensitive home

 

 

 

 

For All Current Household & Estate Managers

Starkey Has Taken Its Essential Knowledge and foundation
from Its Household and Estate Manager Courses and is
offering them in two courses…


We have found that experienced managers and staff have solid Technical Skills.

We now provide the management tools to create the perfect home structure to compliment your Technical Skills!

We also have the tools for you to know What you are worth!And What your Perfect Position is!

Starkey Service Management Systems Course

Starkey's Service Management Patented System Offered as a 40-hour Correspondence Course Guided by a Starkey Instructor; Videos, Text Books.

Customize a Service Management Plan with templates for any size estate or property; any number of family members, 11 unique Private Service Management Tools and a Household Service Language!

This is Essential Knowledge for those working in Private Service Estate or Household Manager, Personal Assistant or Family Office A Starkey Certification Program.

A Starkey Certification Program.

June 2018 – Service Management Systems Course

This coming June 11th through June 15th, 2018 Starkey will have an on-site Course covering the
Service Management Systems Course for those specifically working in private service.The Systems course will cover all of the Starkey systems, which will give any current Household or Estate Manager the foundational training in order to run an efficient household. Our time tested and industry proven tools and management tools will keep your Principals home or estate out of that dreaded "Crisis Mode".The June Course will cover the following topics:
Starkey Service Management Model
The June course will cover the following topics:
THE STARKEY SERVICE MANAGEMENT SYSTEM IS AN INTERACTIVE COMMUNICATION PROCESS THAT IDENTIFIES, DEFINES AND ORGANIZES SERVICE EXPECTATIONS.THESE MANAGEMENT TOOLS ARE ESSENTIAL IN MANAGING A HOME AND IDENTIFYING A SERVICE STRUCTURE.
ALL PROFESSIONALS NEED TRAINING!
SERVICE LANGUAGE
All professions have a language and so does Private Service. You will learn how to talk and think like a real Household or Estate Manager. This will give you credibility for your profession.HOUSEHOLD MANAGEMENT TOOLBOX
The Starkey Service Management System has over 11 management tools that you will use to manage your Family, Staff and Environment and to understand the logical process.THE SERVICE VISION
Learning the Principals lifestyle, environment and their expectations of Service THE PEOPLE - FAVORITES, SCHEDULES STAFF CALENDAR AND FAMILY TREE
You will learn Family Favorites, learn the Family Dynamics and learn how to put these into Standards so you have some accountability when managing your Staff and supporting your Family. ENVIRONMENT
Teaches you where Service takes place that can include multiple homes and how you can set up a Property and Grounds plan. ZONING AND TASK SHEETS
Will teach you how to develop your Housekeeping Plan and structure your housekeeping staff. TEN STANDARDS, THE STANDARDS MATRIX, BASELINES AND VARIABLES
Teaches you how to identify your Principal and Family expectations in multiple areas and identifying what it takes in terms of hours and positions to support the Family including factors that are unique to your Principals lifestyle.
SETTING UP AND MANAGING ENTERTAINING EVENTS USING THE STARKEY ENTERTAINMENT PLANNER
Teaches you how to set up a functional Entertainment event, forgetting nothing. SETTING UP MAINTENANCE DOCUMENTATIONTEACHES YOU PROCESSES TO MANAGE MAINTENANCE REQUESTS, PROJECTS AND MASTERING THE MOMENT WHEN UNEXPECTED SITUATIONS ARISE.
TECHNICAL SKILLS QUALIFIER
Will teach you how to identify what your Staff knows and what they are bringing to the table. TECHNICAL SKILLS MATRIX
Will teach you how to compare your Staff strengths, next to the family needs to identify the level of the staff. DAY IN THE LIFE
Will teach you how to develop a written documentation that communicates to your Principal and Staff what everyone is doing all day. SERVICE MATRIX
Teaches you how to document and share the Staff information by staff hours to your Principal. If you are interested in this upcoming course in June give us a call today, spaces are filling quick.
1-877-782-7539

LD0203

LD0203Experienced Estate Manager

Top 4 Standards

Administrative
Housekeeping
Property and Grounds
Maintenance

 Willing to relocate anywhere for the right position

I grew up in Oregon in a small town called Grants Pass. My mother had always been a homemaker and suddenly had to return to the work force. She took a job as a buyer for women’s fine clothing. That gave me a good working knowledge of the clothing industry. As a result of my mom having to work, the dynamics changed that year in our household. Finances being tight, the position I filled in our house was that of the cook. I also started to sew the majority of my clothes for school, developing quite a flair for fashion as I had to become very creative.

Our family had our own garden and we learned to grow and cook our own food. In cooking, I choose to use all natural whole foods such as organic products and all meat and chicken that are free range. I understand the terminologies used in a kitchen and can manage and jointly work with a certified chef as I have been trained by the best. I like to prepare healthy, low fat meals and I am able to meet the dietary needs of my Principal within reason.

I had also participated in various sports since I was seven years old. Two weeks before my senior graduation, I was offered a chance to be the 1st woman in the world to pioneer motorcycle jumping over cars, like Evel Knievel. I set the first woman’s motorcycle jumping World Record and broke the Men’s World Record held by Evel Knievel. I still hold the Women’s World Record to this day, but Evel Knievel later took back his title.

Sports gave me the knowledge to excel in that field and how to ultimately excel and become the best in any area I chose to follow as a career. It taught me to be self-disciplined and to push myself and accomplish my idea of perfection in any field of employment.

For a period of time, I ran the operation of Debbie Lawler Enterprises negotiating and executing many jumping endorsements and commercial contracts. Over the years, I developed and owned several other businesses including fine jewelry, clothing and five restaurants, at times employing over 40 people. I enjoyed the process of interviewing, selecting and training new staff. I discovered that I have a very intuitive nature in selecting a cohesive team of people working together and believe it is very important that staff be treated with respect at all times.

I would be comfortable preparing meals 1-2 times per week if necessary.

Service is “the work performed by one that serves and the contribution to the welfare of others.” This would aptly describe me and my attitude towards other people. Service, coupled with delight in seeing the fruit of one’s own good service, is a fitting reward for work done well, work done efficiently and work done expediently. Not only is it a joy to perform the job of an Estate Manager, but very satisfying to see that others also delight in your high work standards.

My top four Service Standards are Administrative, Housekeeping, Property and Grounds and Maintenance:

Administrative:

  • Proficient in Microsoft Office, Excel, Word, PowerPoint, all Mac products, Smart Home Technology, Smartphones and Starkey Service Management software
  • Interview, hire and manage household staff and create employee handbook
  • Set up and maintain complete household manuals
  • Efficient in all Smart Home technologies including AMX and Crestron
  • Interface daily with Principals, giving them updated reports on staff, monies and budgets

Housekeeping:

  • Set up maintenance manual for housekeeping toolbox
  • Set up and train housekeeping staff for time management in housekeeping skills
  • Personally organize, deep clean indoor, outdoor bins, closets, kitchen log and create inventory list to reflect organized areas
  • Log and create manuals for inventory of fine art and collectibles
  • Log and organize wine grotto

Property and Grounds:

  • Can read construction blueprints and schematics
  • Adhere to all OSHAA standards
  • All contract negotiations for projects on properties, completing in a timely manner, including contingencies for emergencies and budget of projects
  • Experience in walking grounds daily to ensure all equipment is in perfect and pristine condition and troubleshooting any problems
  • Knowledgeable in tree and garden design and upkeep

Maintenance:

  • Upkeep all construction manuals, keeping yearly calendars of maintenance to be done on all appliances, vehicles, duct cleaning, plumbing, boilers and HVAC systems
  • Keep inventory lists of all extra things to be used and repaired for seasonal activities such as bicycles, golf clubs, hiking gear, sports equipment, skate boards, scooters, motorcycles and watercraft
  • All contract negotiations for projects on properties, completing in a timely manner, including contingencies for emergencies and budget of projects
  • Maintenance and upkeep on outside areas, including winterizing all pool equipment, Jacuzzi, barbeque grills and summer preparations, changing pool cartridges, draining pool down as well as sauna and steam room
  • Knowledge of salt water and chlorine pools
  • Prepare and submit annual budget for large maintenance projects, with contingencies for emergency
  • Maintain all warranties for work done and replacements of equipment
  • Experienced in supervising and negotiating service with multiple vendors; strong contract negotiator, including adherence to contract terms throughout a project
  • Knowledgeable in identifying serious maintenance issues and supervising the repairs
  • Installed or prepared crucial systems for the home for more efficient systems
  • Installed new security system with wireless smart box

 

{rsform 141}{emailcloak=off}

 

Starkey Household Manager Graduates Available Now for the New York City Area!

Starkey Graduates Now Available For NYC
and surrounding Boroughs

 

 

 

 

 

vlancavicStarkey Household Manager Graduates Available Now!

Vanessa Lancaric

I was born in Paris, France to an American father and a French mother, making me a dual citizen. My father was born in Czechoslovakia to a Slovak father who built a textile company from the ground and a Hungarian mother who was a social worker. Both were of the Catholic faith. The family was dispersed for many years as they had to leave their country due to the Russian invasion. They finally all reunited in Canada after several years and went on to immigrate to the US and became very proud Americans. My mother is the result of a French father born in French Algeria, a veteran of WWII and who became confined  in a German work camp for numerous years, he was one of the few of the French prisoners to have survived the conditions.  He became an engineer for British Petroleum. Her mother was from the French Alps and was an accountant until they married. Her parents met at a sanatorium where my grandfather was sent to recuperate. They both had a passion for music and were in a choir together. In turn my parents met in Paris, where both worked for Colgate Palmolive. My mother quit her career when I was born. My father’s career evolved from marketing VP to general manager which launched into international postings in Europe, Latin America, Middle East, Persian Gulf and Larchmont, New York. My mother, two younger brothers, cat, and dog followed him and during the summers we would go and stay with my French grandparents.

While living abroad my parents entertained a lot, it was a big part of our family environment. My interest of being a “Service Heart” started to bloom; I would always insist in helping my mother dress tables, decorate, have an eye for perfection, and help my parents with hostessing, be it diplomats, expats like us, or citizens of the country we were living in. This encompassed, etiquette, protocol and culinary traditions that my grandmothers had taught my parents, or local dishes, in turn gave me the yearning to learn and appreciate the various foods we were exposed to; to this day it is carried in my adult life.  This led me to working in catering while in high school and college, which I loved and learned a lot from. My parents did not believe in allowance and told us we had to work for our spending money. She was also a strict disciplinarian as to the upkeep of our bedrooms. We had to make our own beds, even when we had household staff. We were raised to be fluent in French, English, and Spanish, either by attending French or International schools or by having private tutors. Volunteering and charity is part of our DNA; we would volunteer at local lunch meal services for orphans or less fortunate. To this day I volunteer at least twice a month with New York Cares. Nothing makes me happier than seeing a client receive food from the pantry or lunch service I am part of. Being of service and a people person, is a way of life I embrace and am very comfortable with.

My early years made me into the person I am today: loyal, adaptable, honest, devoted, and kind. I realized my “Service Heart”  was blooming at a young age, is now finally in fruition and my calling is opened to service. Colleagues and friends remind me; I have those qualities. These aspects make me a very detailed oriented person. However, adapts to chaos and stress pretty well, while staying grounded to analyze a  situation before taking it on.

Once I graduated from an American high school, then graduating with a BA in art history from The American University of Paris. This led me to a high luxury environment working in galleries, auction house, and a diamond jewelry house, on an operational level. My attention to detail, upkeep, administrative aptitude, and problem solving were strongly developed. This was always done with pride and dedication to my employers. However, I felt a void and wanted to truly go and set sail towards becoming a Certified Household Manager, which I know deep inside me has been yearning to come out. With the completion of the Starkey

International Service Management Course, I am able to manage a small household staff, vendors, in a city dwelling environment, which is reinforced by the management tools that Starkey International has defined and put into practice in numerous homes. My multicultural exposure, skills, experiences, and know-how are my base in being a professional Certified Household Manager, that makes me loyal and devoted to the Principals I will report to. I want to make a difference in someone’s life. I am able to support and keep my principals experience a luxury lifestyle, by setting up their home by using my resources and savoir faire.

 

My top standards are Administrative, Housekeeping, Clothing and Valet, Entertaining, and Culinary.

clickhere

 

mlombardoMario Lombardo

I was born in Brooklyn, New York and am a second generation Italian American.  I am the oldest of three children with a younger brother and sister, and we were raised in a hard-working family with a Catholic foundation, though I no longer practice.  My mother was a stay at home mom and homemaker.  My father owned a Window Company that manufactured and installed Vinyl Windows. My grandfather on my mother’s side was a Long Shoreman and my grandmother worked in an Umbrella Factory. My grandfather on my father’s side was a stonemason and my grandmother was a homemaker.

I knew I was right for service at a young age when I was in grade school. When I started school, I quickly became the “teacher’s pet” and was always finding ways to assist my teachers with even the smallest task – sweeping floors, erasing the blackboard, etc.  As I grew older, I realized the power of “paying it forward” and always tried to do so when possible.

Housekeeping and organizing were introduced to me at a young age through household chores as a way for us to earn an allowance. I was always very clean and neat.  My mother eventually allowed me to work alongside the housekeeping service we had in our home, and I found great satisfaction in helping to keep our house clean and tidy.  My eye for detail and organization began as a child.  When I was in Junior High, I took it upon myself to start organizing our garage and I immediately felt relief as I cleared the clutter and made sense of the chaos.  I discovered at that time that I am able to think more clearly in an organized space, and I have maintained that attitude as an adult as well.  I have always been very observant - straightening crooked pictures, setting clocks that were off by 5-10 minutes, cleaning my white sneakers when they had marks on them.  I also used my eye for detail when building my first home as an adult – I completely gutted and remodeled the home and had to work closely with contractors, architects, and engineers in order to make sure that my vision was executed correctly.

Throughout my life, I have been commended for my Leadership ability, as well as my tendency to be a ‘giver’ to those around me.  My leadership skills were initially developed through team sports, which I competed in throughout high school.  I was an avid soccer player and served as the team captain for an Olympic development team when I was 18.  In this role, I consistently led by example, putting in long hours alongside my teammates for training and development.  We competed against some of the top athletes in the world in our sport, and I discovered that I am not easily rattled in high intensity or high pressure situations.  During an impromptu scrimmage against the USA Women’s National Team, I was commended by Mia Hamm for my leadership abilities on the field – I have never forgotten that moment and was very humbled by her acknowledgement.  My giving nature has been proven time and time again from as early on as grade school.  Whether it was loaning a classmate my extra tie or going above and beyond for a tenant to ensure that their event was all that it could be, I rarely think twice about giving of myself to improve the situation of another.  I find deep satisfaction

in knowing that I am able to provide that level of support and assistance to others.  I truly believe in the mantra “no task too great or too small” and live by it consistently.

I have always had the attitude of “just do it” when it comes to solving problems and have developed a work style that reflects this attitude as well.  Even when I’m faced with a task I’ve never completed before, I tend to be excited by the challenge and enjoy learning new ways to solve problems.  Honesty, respect, and hard work were instilled in me from a young age and are still the values that I believe in.  I treat everyone around me with honesty and respect and I give my all in everything I do.  My current goal is to find a family who appreciates these values and allows me to grow my skills in regard to managing an Estate and its staff.

 

My top Service Standards are: Administrative, Maintenance, Housekeeping, and Personal Care (Guest Care).

clickhere

 

FB0066Brian Frasch

Certified Estate Manager
Butler Concierge
Top Four Service Standards:
Administration
Personal Care
Transportation & Travel

Personal Statement:

I am a native Texan who came to Starkey International Institute for Household Management to refine the skill sets that I have developed and cultivated over the years of my work history.  Yet before my professional life, I sought to learn ardently from my parents, of whom I had held a tremendous respect for.  My father worked in the Texas legislature for thirty years and my mother worked for the state and raised four children.  It was here, in the home, with siblings and parents, that I first developed my sense of virtue and valor and sense of work ethic – all of which have remained thoroughly engrained in me to this day including my religious and Republican political beliefs.

 

I have cultivated a service heart through years of personal service.  Most recently I have relied on strategic planning, project management and exemplary communication skills to excel as a corporate concierge for the Motorola Corporation.  In this capacity I assisted numerous employees with the performance of household duties, such as handling mail and correspondence, concierge duties, caring for pets, auto, plants and landscaping, performing personal errands, monitoring property and security, and tending to minor household duties.

 

As a highly organized and meticulous individual, I enjoy using my technical skills in all aspects of household management and Butling.  In any endeavor, I strive to ensure that the required task is performed to the highest standard.  Beyond this, I also develop a one-on-one rapport with the individual I am performing the task for, ensuring that a bond of trust and respect is established between my employer and me.  This passion is supplemented with my intrinsic qualities including honesty, sensitivity, patience and dedication.  Those who know me well, including my previous employers and peers, I am professional, responsible, dependable and extremely organized.  I have a positive attitude, attentiveness to detail, and ability to quickly grasp new concepts. I am able to meet deadlines and very prompt about completing tasks.  As a caring and sensitive person, I am adept in tuning in to my employer’s needs.

 

In an administrative capacity, I am able to care for financial concerns and budgets and to carry these duties out on a computer.  In the home I have an ability to clean aesthetically and I am able to care for upholstery and fine art and all types of fine fabrics, from clothing to leather and shoes.  In entertaining, I am excellent in the coordination and management of staff.  I am able to follow any formal or informal event, all the way through – from conceptualization to the final product.  I have demonstrated superior management skills in previous positions, and am able to delegate tasks diplomatically.  Additionally, I am adept in the arena of transportation – from chauffeuring to creating travel itineraries.

 

At this stage in my career, I am seeking a transition into a Household Management or Butler role that will enable me to continue building upon my versatile experience while focusing on developing lasting professional relationships within one family’s private home. The curriculum that Starkey International offered me has provided me with a unique opportunity

 

to combine my background in personal service with my interest to complete multiple tasks in fields, including culinary arts, housekeeping, special events/entertainment and private service.

My Top Three Standards are Administrative, Personal Care and Transportation and Travel.

Administrative: In my many years (17 years) of working for Les Concierges Services, serving multiple clients, I have honed my Administrative skills in all aspects of computers, and Microsoft office. I am highly flexible and have the ability to identify Service Standards and unique expectations. I have also hired and managed staff, working with others and much more.

 

Personal Care: As a native Texan I feel I was brought up with a service heart from a young age. Whether it was taking care of all of my dogs as a kid, to taking care of my parents in their final years. I have cultivated a service heart through many years of personal service. As a caring and sensitive person, I am adroit in tuning in to my employer’s needs. I have had many job titles over the years but the job duties have always been the same; providing personal service for busy executives and their families.

 

Transportation and Travel: I love to travel. Whether it is backpacking through Europe, hiking the Pacific Crest Trail or road tripping through the American Southwest. My love of travel was instilled in me when my father bought me my first car when I was 16. It was with the understanding that I would have to pay for all repairs, upkeep, insurance and registrations. Having a car meant not only the freedom to roam the open road but being responsible. I have always maintained this and bring that responsibility to my clients and their vehicles. We get busy in life and sometimes we forget that there is more to owning a vehicle than just putting gas in it.

 

clickhere

Graduate Wisdom part 2

In the second of our Graduate Wisdom series we ask Mr. S.M. a graduate of Class 63 a series of questions in order to gain some wisdom from her experience

Q. Professional name used, # of years in private service. 
A. Mr. S.M- 19 years….. Wow…. Time is flying by….

Q. Title in your position... HM or EM or? -
A. Estate Manager

Q. What do you love most about your position? -
A. I truly love the diversity of my job, no day is the same. I like the relationships I have built with my team/vendors and growing them stronger everyday. What can I do for my team/vendor to make their day and develop a bend over backwards relationship when I am in a pinch with the client.

Q. What three primary gifts do you bring your employer?
A.Mastering the Moment - thinking outside the box for solutions to there problems
Clarity and Speed - resolving the issue before they become a problem or before they are noticed
Listening - being able to truly listen to the client, sometime what they are saying is not what they are wanting….. Listening and asking questions

Q. What three primary gifts does your employer bring you?
A. Flexibility - allowing me to be me and taking the time I need, when I need it to recharge
Funding - funding the lifestyle the client wants to live, willingness to pay for quality work
Trust - trusting me to do my job and direct the team as it best fits the clients needs

Q. Now, after this quality of time in Private Service, what is your definition of a Service Heart?
A. Willingness to give but being able to hold the boundaries of a professional.

Q. What technical or psychological skills have made you most successful?
A. Listening without judgement…
Having the ability to know when the shit rolling down hill at you is about you or just the client blowing off steam…..
Knowing the client and their priorities, being smart and having the knowledge about their priorities……..
Having a team that you can count on and giving them credit when credit is due

Q. Advice you give to all those new in Private Service or looking to enter private service?
A. Be authentic and real…… if you make a mistake own it and fix it….. Be good to your team and vendors, they will have your back if you do…. Also you are not the client, the stuff you take care of is not yours, do not speak as if it is or act as it is….never ever for one minute cross the boundaries and use their stuff, they might say it is ok, but just don’t do it.

Graduate Wisdom part 1

In the first of our Graduate Wisdom series we ask Ms. D.L. a graduate of Class 93 a series of questions in order to gain some wisdom from her experience.

Q.   Number of years in private service.
A. Been in private service ten (10) years

Q.   Title in your position... HM or EM or?
A. Estate Manager

Q.   What do you love most about your position?
A. I enjoy working for people that appreciate my hard work and all the skill sets I bring to the
table.

I love to be organized and the principal I work for enjoys the organizational skills I daily demonstrate that every drawer, every closet, every nook and every cranny is organized as well the variety of vendors I organize and oversee professionally. I also love to cook and my principals enjoy all of the culinary delights that I place before
them.

Q.   What three primary gifts do you bring your employer?
A. I bring administrative skills;
Organizational skills
Event planning

One problem that I faced early on as an Estate Manager is that you must be allowed to run your own staff. This must be made clear to your employer; otherwise you cannot effectively run and maintain the household. If your staff will not follow you and your training you learned at Starkey is not allowed to be implemented, the end result will be a poorly run household, even down to how to fold a proper towel. You can not be a one man band. It takes a team effort to manage a large estate.

 

Q.   What three primary gifts does your employer bring you?
A. A gift of laughter; my principal is always happy; we enjoy a good laugh together many times and we both find humor in so many things, so many times.

She listens to me; she relies on my knowledge and expertise in construction, event planning, picking out clothing.  I love the fact that she trusts me to make vital decisions for her.

Never being critical of me, but constructive and allowing me to manage the staff and never
intervening.

We have a well-running and well-oiled estate that runs as a result of this.

Q.   Now, after this quality of time in Private Service, what is your definition of a Service Heart?
A. Waking up every morning and looking forward to going to work and enjoying the job that I am doing; making sure that every single desire that my principals require are met with expedience, perfection and love.

Q.   What technical or psychological skills have made you most successful?
A. Having had human resource training has allowed me to manage my staff in a kind and loving way, knowing that they appreciate and respect me for the way I deal with them. Having had a large construction background has allowed me to build things from small jobs to large jobs and knowing that I am getting the best dollar for my employer, with the job done properly and on time. My skills for entertaining; floral design to food prep. I can create venues from fairy tale princess birthdays to elaborate parties encompassing all decorations down to small romantic, intimate dinners.

My computer skills have really helped me; I am able to create any excel or word template to draw out cupboards, cabinets when doing inventories. Computer skills are vital.

Q.   Advice you give to all those new in Private Service or looking to enter private service?
A. Be patient, even though we want to give 110% all the time and be the best that we can and be try to be perfect in all that we do – it’s impossible; no one is perfect. As long as you are giving the best that you can be satisfied with yourself. Always be ON your principal’s agenda, even though you think you can do it better or faster.

Q.Your additional thoughts!
A. Being in private service is a privilege. We grow close to the people we work for because you genuinely create feelings and emotions toward them. Never abuse these special things such as time and trust that they give to you.

Be thankful and happy at the end of each and every day so that you can look back and say “job well done!”, knowing that you have given your very best.

Try always to stay within your boundaries.

Starkey Courses

Current Course Offerings

The Starkey Service Management Program provides the proven management tools for setting up and customizing a Service Management plan.

The Relationship of Service Program helps you develop your Personal Statement for identifying the perfect position for you in Private Service. In addition, Starkey has also launched a Fine Housekeeping Course for students looking to hone their housekeeping knowledge.

All courses are offered on-site at the Starkey mansion in Denver or via online correspondence with our Director of Education and other members of our team. The Starkey team is also available to travel to your residence or place of employment to teach these courses and more.

Click the titles below to view full course details.

Starkey Service Management System Course

Online Course -STARKEY SERVICE MANAGEMENT SYSTEM

$5,250.00 Starkey’s Service Management Patented System Offered as a 40 hr. Correspondence Course Guided by a Starkey Instructor; Videos, Text Books

Description

Overview:

  • 40-hour course
  • Offered at the Starkey mansion or online, with live instructor guidance and videos
  • 11 unique management tools

STARKEY SERVICE MANAGEMENT SYSTEM

  • Starkey’s Service Management Patented System class offered as a 40-hour Correspondence Course, guided by a Starkey instructor, videos and textbooks
  • Customize a Service Management plan with templates for any size of estate or property and any number of family members
  • 11 unique Private Service Management tools and a household Service language
  • Essential knowledge for those working in Private Service as Estate or Household Managers, Personal Assistants or with Family Offices
  • A Starkey Certification Program
The Relationship of Service And Your Personal Statement Correspondence Course
relationshipofserviceandpersonalstatement-2-600x600The Relationship of Service and Your Personal Statement Program will show you the process and path to identify your perfect position. We will guide you in developing your Personal Statement and identify your top three to four Service Standards, Service Style, and the Employer's Service expectations that are right for you.

Overview:

  • 25-hour course
  • Available at the Starkey mansion in Denver or online with instructor guidance and videos
  • We will show you the process and path to identifying your perfect position
  • We will guide you in developing your Personal Statement and identifying your top three to four service standards
  • Access to Mrs. Starkey’s personalized placement process
  • Guided by a Starkey Instructor, videos and textbooks
  • Identify the perfect position for you
  • Learn what a good fit means for you with a potential employer
  • Master your professional presentation and how to interview well
  • Know your unique Service Style
  • A Starkey Certification Program


Housekeeping For The Private Home


Housekeeping is to Household Management as bookkeeping is to Accounting. If you don’t know it, you can’t really supervise Housekeepers or train them. It’s an integral part of a Household Manager’s knowledge. Starkey International is offering a 40-hour (five-day) course for Household Managers to come out knowing what fine housekeeping means.

 

 

Starkey Fine Housekeeping Course

$2,495.00

when taken with another Starkey short course offering

Room and board are provided as part of the tuition. Course will be provided at the Starkey Mansion in Denver. We have seven new upgraded bedrooms and bathrooms. The Mansion has a gym, pool room and a full kitchen.

Curriculum offered in this course:

  • Starkey cleaning philosophy for the high-net-worth
  • The Relationship of Service, etiquette and protocols
  • Housekeeping baselines and variables
  • Family Housekeeping favorites and standards
  • Creation of a customized household Housekeeping plan
  • Learn about organic and standard products, chemicals, tools and safety
  • Closet organization and inventory management skills
  • Students will develop Zones and Task Sheets (bring your architectural drawings)
  • Identify Daily Graces, project tasks and weekly, monthly and seasonal cleaning schedules

Technical Skills: 

  • Correct cleaning methods and techniques
  • Dusting, care of wood, care of wood floors, carpets and fine rugs
  • Proper care and cleaning of art, books, antiques, and other collectibles
  • Care of silver, glass, crystal, china, chandeliers and windows
  • Bathroom and kitchen cleaning
  • Making beds, performing turndown, linen closet organization, care of bed linens and laundry practices

 

 

The Art of Entertaining Course

 

The Art of Entertaining Course

$2,495.00

when taken with another Starkey short course offering

The Art of Entertaining Course is back! We will be covering Table Settings, Table Service Styles, Champagne Service and Formal Dinner planning all from the perspective of the Emily Post tradition. If one knows the traditional art, one can always alter or fine-tune to fit the requests of your Principal. Starkey will present its famous “Entertainment Event Planner” and practice Order of Service. We will also cover care of fine China, Silver and Crystal, basic flower arrangements, proper use of candles and menu development. We will end the course with a formal dinner.

JM107

Top Standards:
Culinary
Administrative
Entertaining
Housekeeping

 

 

I was born in New Orleans, Louisiana and I’m the fourth of six children. I have two older brothers, older sister and a younger brother and sister. I was raised in a Roman Catholic Church and a military family where following the rules, discipline, and order was the norm. I grew up in the Lower Ninth ward, in New Orleans Louisiana. I’ve lived in several places, but I truly enjoyed living in, New Orleans, Louisiana.  Unfortunately, my neighborhood I grew up in was destroyed by Hurricane Katrina. My mother was a stay at home mom until my parents divorced. Being thrust into a single parent environment; along with my siblings my mother taught us to cook and clean. I learned to be well organized at a very young age. It was then when I realized that I had a Service Heart. I learned there was a place for everything and everything has a place. In 1980, I began my cooking experience in the New Orleans, French Quarter cooking with some of the finest chefs in the region.

In the year of 1983, I joined the U.S. Army Reserves and relocated to Huntsville, Texas and began to work for Texas department of Criminal Justice as a Correctional Officer in the Food Service Department for thirteen years.  I then joined the Active Army in the year of 1997 and retired 2016. My continued service for 33 years to the military was highlighted as I was chosen as an Enlisted Aide to serve Generals in their homes. In the year of 1986 I married a young lady from Huntsville, Texas and we began a family. I today I have three children, two daughters and a son. My family and my spiritual well-being are important to me. I have instilled the rules, discipline, and order in my family just like it was instilled in my brothers, sisters and I. It is important to me that my kids understand that service is what we are here for. The best feeling is in giving service. I think everyone has a Service Heart and may not know the strength of having one. Just to have a heart is a blessing in its self, but to have a giving heart and know it, is the ultimate feeling in the world.

I am a very adaptable individual and can work in a variety of situations with ease. Relationship styles that I possess allow for me to interact and perform as needed with Principals that are highly structured, professional, direct, and value long-term employees. I fully understand that flexibility is a must because my duties may be dependent upon overall service needs. I like a business-centered or family-centered environment, where boundaries are set in professionalism. High work ethics with a no-nonsense approach is the key to being a successful Household Manager; it gives the staff true directions of the management character of their Principal.   I would like my staff and/or vendors, to perceive me as a true professional. Through my example they too can accomplish anything they put their mind to. I would put an emphasis on growing and nurturing the current team and as a team we will pride ourselves on always meeting high standards, safety and being confidential and discrete about the Principal and the family.

My top four standards are Administrative, Entertainment, Housekeeping, and Culinary. Administrative because I was raised in a structured home and that’s where I received my natural aptitude of order.  Housekeeping keeps me going, I like things clean and organized. My environment must always be ready for the camera at all times. I have an eye for detail and it was honed during my experience in the U.S. Army, in Food Service and supporting my Generals. Culinary and Entertainment is the ones I mostly enjoy because it is the formal service that everyone takes with them the greatest experience that the art will provide.  Being raised on Southern Style cooking, it became my forte; and I share as much as I can, with guests. I will bring experience, my exceptional high standards, flawless attention to detail, and loyalty to my peers and employer. Which are attributed to my military experience as a Household Manager/Chef.

My top four standards are Culinary, Administrative, Entertaining and Housekeeping.

Culinary:

  • Experienced with organizing a kitchen, labeling, dating and storing foods, cleaning and sanitizing work areas and proper knife techniques and identification  
  • Comfortable with selecting, purchasing, and safely storing food, as well as with the menu development for principals, family and guests in the service environment 
  • Able to identify the flavor profile of principals, family and guests and successfully re-create comfort foods 
  • Able to react positively to unique requests, dietary restrictions or preferences 
  • Skilled in presenting meals informally in the family, plated or buffet styles
  • Able to administratively present a weekly planned menu incorporating family requests and needs 
  • Planned and prepared breakfasts, lunches and dinners for Principals and their guests 
  • Created daily and special event menus
  • Discussed menus with the Principals and adjusted according to their desires
  • Coordinated traveling schedule for the chef with the Principals

Administrative:

  • Trained in the patented Starkey Service Management model and HQ Software to set up a household
  • Creates budgets and maintains expense accounts
  • Manages the scheduling, invoicing, bill payment and follow-up with vendors
  • Experienced with Microsoft Office: Word, Excel and PowerPoint 
  • Manages calendar for business and personal affairs 
  • Coordinates schedules and activities of events for Principals and staff 
  • Creates household manuals and Standard Operating Procedures in Maintenance, Security, Property & Grounds, and Travel/Transportation
  • Proficient in various technologies including email, text, online research and purchasing
  • Experienced in delegation of duties and working within an organization structure
  • Communicates with the Principals to identify their lifestyle, needs and priorities

Entertaining: 

  • Certified Level I Sommelier 
  • Experienced in planning events from small intimate dinners to grand-scale functions
  • Enjoys floral design, table settings and creating uniquely themed events
  • Highly competent in planning and executing events 
  • Trained in American plated, French, Russian, and English styles of service 
  • Cares for crystal, rare china and antique silver 
  • Coordinates and executes formal and informal entertaining events 
  • Formal gift-buying experience including research, procurement, inventory and packaging/shipping 
  • Knowledgeable in other cultures and customs regarding entertainment
  • Coordinated and executed events for politicians and their families 
  • Experienced in performing the Ballet of Service and can train staff for a formal dinner 

Housekeeping: 

  • Familiar with proper laundering and ironing techniques
  • Provides hands-on assistance as needed 
  • Capable of zoning a home for cleaning and creating task sheets
  • Cares for high-end antiques, artwork, and other collectible and valuable household items
  • Knowledgeable of specific cleaning products
  • Proper care of paintings and crystal
  • Managed several homes with staff to prepare home prior to Principals’ arrival
  • Ensures the highest level of service in regard to housekeeping and cleanliness
  • Maintains housekeeping budget including labor, supplies and equipment 
  • Ensures appropriate maintenance of all housekeeping equipment and tools 
  • Maintains inventory of tools and supplies used in housekeeping activities 

Best Of the Best Starkey Has To Offer


Click Me For Additional Available Graduates

SS0092 – Certified Estate Manager
Will go anywhere for the right position

Graduate SS0092 was raised in the Midwest but has spent many years working on the East Coast. With nearly 10 years of experience managing Estates, he has a sophisticated understanding of households. He is a true "Go To" person for any situation that may arise with top notch people management skills. Noted for being highly adaptable with excellent cooking skills and an eye for detail both inside and outside the home.

Top Standards: Administrative, Housekeeping, Culinary, Maintenance


CM0153 – Certified Estate Manager
Will go anywhere for the right position

With a Secret Service background serving Presidents and other diplomats, and an eye for detail, Graduate CM0153 is incredibly versatile and adaptable. Originally from upstate New York, he is now looking for long-term placement as an Estate Manager and is willing to relocate for the right position and family. He has experience managing staff and is highly adaptable. He is an excellent multi-tasker who knows how to put together a Service Management Plan. He is skilled in Calendar Management and Travel Logistics.

Top Standards: Administration, Housekeeping, Entertaining, Safety & Protection


NB0155 – Certified Estate Manager/Personal Chef
Prefers New York/Tristate area

With a seasoned background in Culinary and Management Skills, owning and operating a Personal Chef business in New Jersey, Graduate NB0155 is highly skilled as a Jewish Kosher Chef. She has experience in daily meal preparation, Entertaining, and specialty diets. She is very knowledgeable in Kosher diets and requirements for Kosher kitchens. She has an eye for detail and is currently looking for a family where she is able to make a difference.

Top Standards:Administration, Housekeeping, Culinary, and Entertaining


BM0157 – Certified Household Manager
Will go anywhere for the right position

Graduate BM0157 has been working in Private Service for more than 10 years. He is very hands-on and works well as part of a team or independently. He is currently looking for a long-term position where his varied skills can be fully utilized. His skills include Table Service, Entertaining, Personal Assistant duties, care of Clothing, and basic Maintenance with excellent Administrative abilities. He possesses a true Midwestern work ethic, which is apparent in his "get the job done" style.

Top Standards: Administrative, Housekeeping, Entertaining


VLR0157 – Family Attendant/Executive Housekeeper
Will go anywhere for the right position

Fluent in English & Spanish

With more than 26 years of experience working as a Nanny and Family Attendant, Graduate VLR0157 is currently seeking a long-term position with a family where she can work with children, support/manage fine Housekeeping, and uphold the overall structure within a home. She is reliable, responsible, and very adaptable in all situations. Her background has also included vendor management and basic cooking within the home.

Top Standards: Personal Care (children), Housekeeping, and Administration

Articles of Interest:

Learn More About Our Certification Programs

Starkey Podcasts

Starkey Placement Services

Take A Look At Our Available Positions

Learn More About Mrs. Starkey

Learn More About The Starkey Institute


Watch The Video
A Place Where You Can See Great Private Staffing in the Making

A Rewarding Career In Private Service Management Through Starkey Institute

Contact Starkey International | Hire A Graduate | Available Jobs | Starkey Blog | Visit Our Homepage

Starkey’s Best of the Best!


Click Me For Additional Available Graduates

SS0092 – Certified Estate Manager
Will go anywhere for the right position

Graduate SS0092 was raised in the Midwest but has spent many years working on the East Coast. With nearly 10 years of experience managing Estates, he has a sophisticated understanding of households. He is a true "Go To" person for any situation that may arise with top notch people management skills. Noted for being highly adaptable with excellent cooking skills and an eye for detail both inside and outside the home.

Top Standards: Administrative, Housekeeping, Culinary, Maintenance


CM0153 – Certified Estate Manager
Will go anywhere for the right position

With a Secret Service background serving Presidents and other diplomats, and an eye for detail, Graduate CM0153 is incredibly versatile and adaptable. Originally from upstate New York, he is now looking for long-term placement as an Estate Manager and is willing to relocate for the right position and family. He has experience managing staff and is highly adaptable. He is an excellent multi-tasker who knows how to put together a Service Management Plan. He is skilled in Calendar Management and Travel Logistics.

Top Standards: Administration, Housekeeping, Entertaining, Safety & Protection


NB0155 – Certified Estate Manager/Personal Chef
Prefers New York/Tristate area

With a seasoned background in Culinary and Management Skills, owning and operating a Personal Chef business in New Jersey, Graduate NB0155 is highly skilled as a Jewish Kosher Chef. She has experience in daily meal preparation, Entertaining, and specialty diets. She is very knowledgeable in Kosher diets and requirements for Kosher kitchens. She has an eye for detail and is currently looking for a family where she is able to make a difference.

Top Standards:Administration, Housekeeping, Culinary, and Entertaining


BM0157 – Certified Household Manager
Will go anywhere for the right position

Graduate BM0157 has been working in Private Service for more than 10 years. He is very hands-on and works well as part of a team or independently. He is currently looking for a long-term position where his varied skills can be fully utilized. His skills include Table Service, Entertaining, Personal Assistant duties, care of Clothing, and basic Maintenance with excellent Administrative abilities. He possesses a true Midwestern work ethic, which is apparent in his "get the job done" style.

Top Standards: Administrative, Housekeeping, Entertaining


VLR0157 – Family Attendant/Executive Housekeeper
Will go anywhere for the right position

Fluent in English & Spanish

With more than 26 years of experience working as a Nanny and Family Attendant, Graduate VLR0157 is currently seeking a long-term position with a family where she can work with children, support/manage fine Housekeeping, and uphold the overall structure within a home. She is reliable, responsible, and very adaptable in all situations. Her background has also included vendor management and basic cooking within the home.

Top Standards: Personal Care (children), Housekeeping, and Administration

Articles of Interest:

Learn More About Our Certification Programs

Starkey Podcasts

Starkey Placement Services

Take A Look At Our Available Positions

Learn More About Mrs. Starkey

Learn More About The Starkey Institute


Watch The Video
A Place Where You Can See Great Private Staffing in the Making

A Rewarding Career In Private Service Management Through Starkey Institute

Contact Starkey International | Hire A Graduate | Available Jobs | Starkey Blog | Visit Our Homepage

Starkey Publications

The Starkey Mission

To create a world-class Private Service industry in which Private Service Management is seen as an art form, continuing education and growth are valued, and standards of professionalism are recognized, honored and fortified.

Click here to visit the Starkey Online Book Store

Starkey Publications 2019

  • The Original Guide to Private Service Management 
  • Mrs. Starkey's Fine Housekeeping Standards for the Private Home (English and Spanish)
  • Mrs. Starkey's – The Relationship of Service for the Private Home
  • Mrs. Starkey’s Private Butler Etiquette for the Private Home
  • Starkey's Clothing and Valet Standards for the Private Home
  • Starkey's Alchemy of Cooking for the Private Chef (2nd edition)
  • Mrs. Starkey’s Entertaining Etiquette and Protocols for the Private Home
  • Mrs. Starkey’s Administrative Standards for the Private Home
  • Mrs. Starkey’s Elder Care for Private Service
  • Mrs. Starkey's Starkey Service Management System for the Private Home
  • Mrs. Starkey's Entertaining Planner
  • Mrs. Starkey’s Nanny Manager
  • Mrs. Starkey's Setting Household Standards
  • Air Force Enlisted Aide Household Management Guide
  • Mrs. Starkey's Wine Resource Book

Starkey’s Certified Curriculums

StarkeyCrestWe Teach Personal Service as an Expertise

The Starkey International Institute for Household and Service Management is deeply committed to meeting the needs of industry Service Professionals and their Principals.

Mission Statement

“Create and serve a world-class Private Service industry in which Estate Management, Household Management, the Personal Assistant, Butlering, and Private Chef Service are viewed as art forms, where continuing education and growth are valued and standards of professionalism are recognized, honored, and fortified.”  

Our extensive and very modern curricula includes the following courses.

  • Certified Household Management Program
  • Certified Estate Management Program
  • Certified Service Management System Course -Correspondence
  • Certified Butler-Chauffeuring Program
  • Certified Nanny Management Program
  • Certified Relationship of Service Course -
  • Certified Administrative Standards and Personal Assistant for Private Service
  • Certified Fine Housekeeping for Private Service
  • Certified Clothing and Valet Standards for Private Service
  • Certified Private Service Culinary Management Level I and II
  • Certified Entertainment in the Private Homes
  • Certified Sommelier and Wine Cellar Management Level I and Level II
  • Certified Property and Grounds and Maintenance Standards for the Private Home
  • Certified Personal Care Standards for the Private Home (including Guest and Pet Care)
  • Certified Transportation and Travel & Safety and Protection Standards for the Private Home
  • Certification for Private Culinary Arts – Flight Attendants
  • Certified Elder Care Standards for the Private Home

On-Site Service Training Curriculums for homes, hotels and other service venues for
Butlering, Administrative/Personal Assistant, Housekeeping, Laundry and Valet, Culinary and Entertaining

HQ Software for Private Homes and Ipad Household Management Forms
Currently the above curriculums include Power Points and Videos for teaching.
Also available in Electronic format

Formal Dinner August 2016 – Class 156

At Starkey International our training is considered to be the Harvard of private service.
Every class, both Estate Manager and Household Manager we host events such as the formal dinner in which we expose our students to hands on practical experience. They go through the full process of setting up and executing a formal dinner in the setting that is world class.

Here are some image highlights from this past formal dinner - Click the image to see the gallery

Great job class 156!!

 

 

 


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

Read All Testimonials

Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

Read All Testimonials

Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

Read All Testimonials

Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

Read All Testimonials

Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every environment...you and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

Read All Testimonials