Domestic Staff Training

Mary Louise StarkeyToday a prospective client called, seeking private service training for her current household staff.  She exclaimed, “Whew!  You were hard to find, Mrs. Starkey!”  Given that Starkey International comes up first when you Google Household Management, I was stunned until I asked, “What were your search words?”  She replied, “Domestic Staff Training.”  Those who know me and my work understand that I have been a wordsmith for this unique profession of Private Service and have written extensively for the industry, developing the use of over 100 words and terms including coining the title “Household Manager.”

Over the years I have rallied against ever referring to our Graduates as “Domestics.”    The term domestic often has a negative association including: uneducated, low skill, not always trustworthy, non-English speaking, and more; this is not a good beginning for a growing young profession.   The word Domestic is defined in Webster’s 1999 edition as, “pertaining to the home, family, or household affairs” and “tame; domesticated”.  Much of my work over the last 30 years has been to actually create a world-recognized, well-respected, educated, and appropriately paid profession.  The term domestic continues to play a vital role in defining those that do the more unskilled, hand’s on cleaning and outside heavy grounds work in private service.  However, to continue to utilize the word Domestic to define, categorize, or refer to those who have attained years of service management education, abilities, and expertise as a “domestic” is much like referring to an architect as a carpenter!

SR0079

Top Standards

Administrative
Entertaining
Safety
Protection

 

 

 

 

 

All of us fall into one facet of a complex institution or another, such as finance and
administration, government and advocacy, or art and education, to name a few.  The base
layer of all modern-day interactions is generally assumed to be transactional—which is where
my perspective takes a turn from the expected. Superior service requires the rare, symbiotic
relationship that can often be found in the Principal/House Manager relationship. This extends
beyond the plebian single-use exchange for a good or service for financial or social gain. That
type of transaction is not a rewarding relationship.
Success is not a matter of a Principal making a request for an engagement and it being done,
but rather the House Manager sustaining a support staff that performs their Principal’s
expectations in step with the house’s trajectory. This is where my expertise comes into play.
Excellent service begins with observation—watching and listening. Using knowledge and
skills gained from past experiences, the observer can begin to form a profile of the person
being observed. Paying to attention to mannerisms; tone of voice; favoring of items, ideas, or
persons, can tell the observer as much what the observed doesn’t like as what they do like.
Something as simple as taking a deliberate look around one’s home, office, car, or person can
give you a wealth of information about them. In this sense, the observed is communicating
with the observer whether intentionally or not. Reading those cues and understanding them is
what makes service ordinary or extraordinary.
My family has long been in the hospitality industry, engraining in me a strong work ethic and
call to service very early in life. Experience in high school and college service organizations
and learning about politics and government lead me into the military, where I served
honorably and with distinction. My service during Operation: Enduring Freedom led to
placement in Officer Candidate School and a civilian law enforcement position. Intertwined
throughout these careers were jobs in restaurants giving me experience in every role
imaginable. When my time in uniform was up, I returned to college to earn both a bachelor’s
and Master’s degree in English. In the years since, I have taught—and continue to teach—a
variety of classes at both public and private higher education institutions.
In each of these service-callings, I have come to understand people: how they think, how they
act, and how they react. I learned to build basic understandings of human nature, so I would
know how to be proactive in serving them, should they ever need my help. I have studied,
practiced, and lived the ethic of selfless-service.
My value is in my ability to quickly and non-invasively work my way into my principals’
thought processes, learn what makes them happy, and meet their needs before they want them.
Thirty-years’ experience and with the advantage of still being relatively young makes me a
valuable commodity.

Personal Statement Continued:
As a married man with no children, my partner and I enjoy quality time with each other,
travelling, and engaging in activities that allow us to follow our own bliss. Ensuring that we
continue to have time for each other and the things that make us happy are key to my
professional and personal contentment.

My top three standards are: Administrative, Entertaining, Safety and Protection
ADMINISTRATIVE: Leadership roles come naturally to me. In each of the major
industries and institutions I have been a part of, I tend to distinguish myself and rise as a
respected presence quickly. To this, I attribute my willingness to listen to constituents and
subordinates alike. I empower my others to think critically and proffer solutions, ensuring
all ideas--no matter how radical or simplistic--are considered. A willingness to roll my
sleeves up and get dirty has often earned me the loyalty and admiration of those I have led.
I do not ask others to perform tasks I am not willing to at least attempt myself. Being able
to think quickly on my feet, relying on a vast array of previous experience, underscores my
ability to take swift and decisive action in most any situation. These skills are supported by
a nearly obsessive attention to detail and organization.
ENTERTAINING: should be enjoyable, not work. Knowledge of the idiosyncrasies of
guests, family members, and principals; a near-clairvoyant planning for any eventuality; a
well- timed yet flexible schedule; and understanding the purpose for an event are required
for a seamless execution. Having a plan for last minute entertainment is an excellent way
to make your principal look good. I discovered my talent for entertaining while working in
the restaurant industry. Serving and managing front of house means anticipating the
unexpected. You have to have a plan or three, even if you don’t actually deploy them.
However, when you can--and do-- deploy them, if done well, it looks like it was all part of
the plan.
SAFETY AND SECURITY: Trust is hard won and easily lost. Security is a cornerstone of
trust. Protecting the principal is more than looking out for the errant bad-guy lurking around
the yard. Security includes managing incoming and outgoing communication; shielding
them from those solicitors who wish to divest them of their property or funds; protecting
and keeping violable their personal details; it also includes occasionally protecting them
from themselves physically, mentally, and health- wise. Loyalty and trust are sacrosanct
with me. I learned many years ago that those people that have my back, also have my
respect and loyalty. A bond exists between us that closer resembles family than colleagues.

Technical Skill Synopsis:
Administrative:
 Expert familiarity with PC and Mac systems and their respective productivity
software
 Experience managing teams from 5 to 45 people
 Manages schedules, calendars, and household budgets
 Trained in the patented Starkey Service Management model
 Certified Household
Housekeeping:
 Capable of zoning a home for cleaning and creating task sheets
 Cares for high-end antiques and other collectible/valuable household items
 Knowledgeable of specific cleaning and laundry products and their
Culinary:
 Experienced household level cook
 Comfortable creating simple meals with everyday pantry items
 Homestyle and comfort foods with healthy alternatives/substitutions
 Familiar with vegetarian, diabetic, low-carb, and Atkins diets
 Capable of pairing food and
Entertaining:
 Trained in American plated, French, Russian, and English styles of service
o Contracted consultant and educator for Oregon State University and Oregon
Tech on Dining Etiquette and standards

 Experienced Wine Steward
 Cares for crystal, china, and silver
 Coordinates and executes formal and informal entertaining events
 Creates a desired ambiance in the home, based on a Principal’s
Clothing & Valet:
 Launders and irons clothing
 Specialty fabric, shoe, and leather care
 Capable of sewing buttons and performing minor clothing repair
 Rotates clothing for seasonal storage
 Organizes closets and packs for business and leisure travel
 Experienced personal
Travel & Transportation:
 Experience serving on yachts, private planes, etc.
 Experienced chauffeur in typical luxury model vehicles
o excluding limousines/buses
 Coordinates travel, international and domestic, including flights, hotels,
ground transportation, restaurant reservations, etc.

Confidential Information Starkey International

Technical Skill Synopsis Continued:
 Coordinates vehicle maintenance schedule, insurance, registration, and
Maintenance:
 Basic maintenance of HVAC, plumbing, electrical, and security/smart home systems
o Avid DIYer and woodworker
o Experience repairing small electronics, computers, and household appliances
 Property & Grounds:
o Enjoys landscape and yard work
 Maintenance of outdoor structures/facilities
 Experience programming outdoor irrigation, entry controls, lighting, sound
systems, etc. Safety and Protection:
 CPR certified
 Previously held government security clearance
 Walks property daily
 Defensive and Police Department driving tactics
 Personal protection training and abilities
 Weapons training (no current licenses held)
 Relevant Military and Police
Personal Care:
 Child Care:
o Experience caring for children, primarily pre-teen through young adult
o Training and/or experience in education
 Elder Care:
o Experience managing and administering medications and dietary plans
o Life experience with relatives, friends, and acquaintances
 Pet Care:
o Knowledge and experience of regular health maintenance (Dogs & cats)
o Affinity for cats & dogs
o Pet allergies and management of pet allergens
 Guest Care:
o Experience working in a home with frequent high-level house guests
o Guest management profiles created and maintained to ensure
thoughtful and welcoming service during each visit

 

AM02018

Top Standards

Administrative
Culinary
Entertaining
Personal Care

 

 

I was born and raised in Central Wisconsin, the youngest of six children. My father was a physician,
my mother a nurse. I had a privileged upbringing; however, my parents were very strict, teaching us
kids a strong work ethic. As soon as we kids were old enough to pick up a rake or a dust cloth, we
were put to work around our own home. There was no gratuitous weekly allowance for us; we had to
earn our desserts, and along the way we learned independence, self-respect, and to notice and respect
others’ hard work and integrity.
My professional background can be broken in to three separate careers: the first was in advertising,
the second was in food & beverage/hospitality management, and the third is in private service. I
worked in high-profile advertising media planning for 8 years. Though I excelled advertising, I did
not find the work satisfying. It was strictly numbers-crunching and terribly impersonal. Much good
came from it, though—agency work taught me about corporate communication and social polish.
A career counselor helped me see that hospitality was my calling. I enrolled in
hotel/restaurant/culinary school to prepare me for a new career. After two years of training, I spent
13 years working in different venues—hotels, resorts, country clubs, and even movie studios—
learning different business models of hospitality. This vocation fit me much better than advertising;
however, I still wanted to employ my skills in a more personal environment—namely, private
service.
One can see that I have worked in several different private service positions. No two household are
alike, yet each situation in which I have worked has been an invaluable learning experience. I now
truly do what I love.
Enjoying work is one thing, but is my work/management style effective? I believe it is. I am not a
clock-watcher and take no issue with getting my hands dirty. I have done it all—cleaning gutters and
kennels, digging irrigation ditches, pressure washing hardscapes, deep cleaning kitchen appliances,
snaking clogged drains, you name it. No task is beneath me. That said, I never ask anyone to perform
a task that I have not done myself. Lead by example.
I try to learn as much about each facet of house management, be it wardrobe maintenance, plumbing,
or landscape services. It gives me an opportunity as a manager to find opportunities to improve
productivity and to determine if staff and vendors—are working at optimal levels.
Still, work ethic and technical knowledge are moot points if I don’t possess the communication and
organization skills to effectively lead. I firmly believe in written communication, creating manuals
for maintenance scheduling and for daily weekly procedural tasks. Properly composed,
unambiguously worded manuals establish expectations. Manuals, coupled with in-person training,
daily briefings, and QA follow-through are key to ensuring a happy routine for homeowners and
providers alike.
My colleagues tell me I organize to a fault. I alphabetize spice racks, and organize clothing using the

R-O-Y-G-B-I-V color coding. I assign cleaning cloths by color—right down the line. It is simply in
my nature to find a place for everything, and to put everything in its place.
Finally, I pride myself on being an easy person with whom to work. A positive attitude makes all the
difference, and as a manager, I believe it imperative to create an environment in which staff looks
forward to coming to work. Respect staff. Respect vendors. Make all involved understand the
importance of their work. Allow them to contribute ideas. When I come to a new property, I don’t
impose a pre-conceived agenda. I take the time to learn the history of the workplace, to find out
what works and what doesn’t, and then—and only then—do I introduce new
approaches for change. I am not a pushover. I do not hesitate to counsel and discipline staff if so
deemed.
I will stop here about my work/management style. Suffice to say, I am hard working, am highly
organized, try to make work as much a joy for others as it is for me.
My top four Standards are Administrative, Culinary, Entertaining and Personal Care:

Administrative:
I have strong HR skills including hiring, scheduling, reviewing, disciplining and terminating
employees while conforming to Federal- and State-mandated labor laws. High-net-worth
individuals are vulnerable financial targets and, my awareness of labor law and the
seriousness of harassment/discrimination minimizes their exposure to legal liability.
Additionally, I was chief-in-charge of event logistics, requiring huge amounts of pre-planning
in the hospitality venues I worked. Conveying diverse guest expectations to all personnel
concerned requires an extraordinarily well-organized multi-tasker who can anticipate
Principals’ needs. Familiar with Word, Excel spreadsheets, Outlook and Internet research. I
have experience in writing training manuals. I can type 100 words per minute and can create
Excel spreadsheets for preventative maintenance, scheduling and revenue reporting.

Culinary:
I received an exceptional culinary education and I consider myself to be a proficient
household cook. I know kitchen operations from purchasing, to stocking, to prep, to plating,
to serving and to clean-up. Previous employers have expressed their pleasure with my
cooking. I wish to further develop culinary skills and serve my next employer.

Entertaining:
Event coordination has been the focus of my career in hospitality. I have overseen 1,000+
weddings alone. This does not include the thousands of other events including charity balls,
golf tournaments, multi-day corporate conventions, as well as in-home soirees. I also worked
in event sales ensuring that all departments involved were properly informed of their required
services. I have excellent knowledge of etiquette and table service to include French Service
and Russian Service. I have a Level 1 Private Sommelier certification, and have used it to
manage my previous employer’s 6,000+ bottle wine collection.
Personal Care:
Working in hospitality is all about personal care and about sincerely caring for your guests.
Either you have the knack to please others or you don’t. The main points are to anticipate, to
meet, to exceed and to remember guests’ needs. The skills to do so with polish came from
years of working in high-end properties and from my own upbringing.

Technical Skills Synopsis:
Administrative:
• Capable of writing training manuals and company policies; make complex instructions
understandable
• Speak/write Spanish very well
• Excellent numbers-cruncher, capable of developing spreadsheets to present
information in numerous formatted reports, including household bills, inventories,
scheduling/labor costs, inventories, etc.
• Trained in the patented Starkey Household Management Model
Housekeeping:
• Properly clean antiques, art, china, silver, crystal, chandeliers, etc.
• Strong understanding as to the proper timing and methods of general cleaning and
whether staff is operating in an efficient, effective manner
• Capable of creating task sheets and zoning a home for cleaning
Culinary:
• Create meals for up to 10 people
• Extremely flexible with short notice meals and menu changes
• Keep Principal’s favorite foods and beverages on hand at all times
• Maintain cleanliness and sanitation in a kitchen at all times
Clothing & Valet:

• Excellent closet/wardrobe organizer, categorizing and storing clothing in a user-
friendly fashion

Technical Skills Synopsis continued:• Create inventories of clothing along with home furnishings
• Familiar with basic laundering and ironing
Entertaining:
• Plan and oversees banquet events for 2-300 seamlessly
• Professionally set tables and buffets for banquets
• Trained in American plated, French, Russian and English styles of service
• Certified level 1 wine sommelier
• Excellent bartender
Property & Grounds:
• Power-wash hardscapes and siding, bringing them back to life
• Skim and vacuum swimming pools with particular thoroughness
• Maintain daily hardscapes using leaf blowers, wet-dry vacs.
• Manage grounds keeping staff and vendors
Security & Protection:
• Walk the property and note security and safety needs, such as expirations on fire
extinguishers
• CPR certified
• Recognize gun and firearms safety in the home
• Work with Creston security systems
Maintenance:
• Maintain maintenance records and filing systems for all household related products
and equipment

• Excellent window washer with plenty of experience dismantling/cleaning/re-
assembling chandeliers

• Schedule and manage maintenance vendors in a way that maximizes Principals’
privacy
Transportation & Travel:
• Maintain insurance, registration, licensing and vehicle maintenance records
• Drive a standard transmission vehicle
• Familiar with domestic and international travel and protocol
• Oversee packing/unpacking of clothing or household items
• Interface with private boat and aircraft crew

 

PJ0021

Top Standards:
Entertaining
Housekeeping
Administration.

Prefers Colorado

 

 

 

Personal Statement:
The genuine care and comfort of my employer will always be my highest mission. I pledge to provide the finest personal service for my employer who will always enjoy a warm, relaxed, yet refined level of attentiveness.

Even very young in my life, I became the go to concierge for my family. My father was the Executive Vice President of AT&T while my mother was an exceptional homemaker. I remember our household as affluent, yet down-to-earth and full of love. I learned the proper social graces, but I was also allowed to raise chickens at our home.

I have always been drawn to the service industry. While obtaining my bachelor’s in business administration I Resort Management from the University of Hawaii, I received scholarships from the Dean’s National Restaurant Association, the Travel Industry Management International and the Hilton International. Following graduation, I went on to accept a Corporate Management Trainee position through the Hyatt Hotels. This is where I gained not only my understanding of proper housekeeping and how to manage a staff, but also developed a real eye for cleanliness and hospitality that lasts with me through today. I then attended Starkey International and was immediately hired by the legendary, Mr. Bob Hope and I stayed with him until he ultimately required nursing care.

My top three service standards are Entertaining, Housekeeping and Administration.

Entertaining Standards: When it comes to organizing household events, I thrive on pulling together a truly memorable occasion. It doesn’t matter what size of the event, from a few for an intimate dinner to a gala with A-List entertainers for several hundred. Thanks to my formal training and experience in the hospitality industry, I think in terms of meeting necessary details and planning timelines. I have learned how world-class entertaining is conducted. Holidays, birthdays and golf tournaments were true affairs. I handled every detail, from polishing the silver to receiving the guests.

Housekeeping Standards: This is still one of my biggest passions. No matter what my title or position, I have always noticed the fine details that others may miss. I believe in evaluating my staff to assess their knowledge and then developing training and support to raise their abilities to my high standards and those of my employers.

Administrative Standards; I have managed extremely large and complex estates, as well as handling the turnkey operations for both private homes and aspiring 5-Star hotels. I excel at setting up systems and service standards. Managing vendors and creating schedules for maintenance, grounds care and vehicle care is second nature. I can handle the Accounting; Human Resources and Policy Development that make an estate run smoothly.

My style of service will enliven the senses, instill well-being, and attempt to anticipate and fulfill even the unexpressed wishes and needs of my employer. The standard of service in my employer’s household will be upheld for their family, friends, and business associates.

Technical Skill Synopsis:
Administrative:
• Extensive experience with multiple properties and large, complex estates, some in excess of 65,000 square feet on 120 acres.
• Detail-oriented, focused and direct; specializing in establishing management systems and organization
• Extremely skilled in setting household standards and hiring, training and supervising staff members to meet expectations
• In charge of the household inventory: fine art, wine, libraries and vehicles collection
• Assisted with Starkey International Site Visits, drafting reports to address service requirements and recommended procedures

Housekeeping:
• Formally trained housekeeping manager from world-recognized 4- and 5-Star hotels
• Able to hire, train and supervise housekeepers
• Establishes proper cleaning procedures; recognizes how to identify necessary staff requirements for any size residence up to 40,000 sf
• Hired by some of the best estates and hotels to establish cleaning standards

Culinary:
• Talented in creating menus for everyday meals
• Experience with preparing and serving a variety of meals with a focus on nutrition
• Very conscious of safe food handling and sanitation techniques
• Capable of hiring and managing a full-time chef in the home

Clothing Care:
• Provided personal valet service for world-recognized entertainer
• Experience managing gentleman’s closet; pack/unpack services
• Skilled in closet organization and ongoing inventory considerations
• Personally, responsible for maintaining Principals’ professional image

Entertaining:
• Planned, organized and supervised extensive entertaining calendars
• Managed all aspects of the events
• Events range from dinner parties to galas with over 350 guest and A-List performers
• Manage all details for the events, including budget, locations, menu selection, catering companies, entertainment and various vendors and
additional staff
• Skilled with invitations, seating charts and printed menus

Grounds & Property:
• Oversight of estates with 100+ acres
• Management of private island’s grounds, including beaches, marina, hiking trails and other features
• Maintenance of private golf course, outdoor pools
• Proper care of European gardens, marble statuary and fountains

Home Interiors & Maintenance:
• Expert in vendor management and contract negotiations
• Completion of construction and renovation punch lists
• Prepares residences for habitation post-construction
• Coordination of interior designers, including by remote locations
• Supervision of estates with 150,000+ sf of interior space
• Oversight of homes of up to 65,000 sf
• Open/ closing of vacation homes and estates
• Addresses maintenance concerns of extreme conditions: beachfront, cold weather

Security & Safety:
• Adult First Aid and CPR Certified
• Managed safety for A-List celebrity

Transportation & Travel:
• Comprehensive travel planner and concierge, both international and domestic
• Travel with high-profile principal to locations around the world
• Maintenance, registration and storage of extensive rare vehicle collections
• Experienced chauffeur
• Secure travel contracts and in-flight service on Gulf Stream private jets
• Professionally trained customer service airline agent

Personal Care:
• Served as personal care provider for aging gentleman
• Provides world-class, 5-Star guest care, including concierge services and coordinating ground transportation
• Excellent with children and pets

SJ2018

Top Standards:
Administrative
Entertaining
Clothing and Valet
Personal Care.

 

 

 

 

 

Personal Statement:
I was born in Philadelphia, Pennsylvania to a Catholic family with two older siblings. My mother and father immigrated to the United States from Ireland, where they both held “domestic” positions. Growing up, my mother worked as a nanny and my father worked as a chauffeur. Later in my youth, my mother pursued her love of service and completed nursing school. Due to my parents’ influence, as well as growing up in a Catholic household, I was raised with very strong morals, values, and ethics. I believe in respecting others and treating them as I would like to be treated. I value conscientious, well-done work and view this as a form of self-respect. I hold myself to very high standards and have a very strong work ethic, instilled by my Irish-Catholic family.

As a child, I worked jobs as a paper boy, shoveling snow for neighbors, worked at a soda fountain, as a camp counselor, and as a houseman one summer on Martha’s Vineyard. From a young age, my life was dedicated to serving others. As an adult, I pursued a career in teaching, being of service in an educational capacity. I was of service to my family and our relatives and friends, acting as a designated gift-buyer for special occasions. I also worked as an event coordinator after my teaching career, orchestrating the details of intimate and gala-type events.

My personal work style is very “hands-on,” with a pleasant, cooperative, and positive attitude. I pride myself on having a very good sense of humor, and being able to find laughter in daily events and activities. I believe that service is simply, “providing personal assistance to someone in need.” My work ethic lends itself to accomplishing this task in a professional manner, respecting boundaries, and acting in accordance with the given situation. I am very results oriented, and believe in communicating and working in a very respectful manner. I am results-oriented in all aspects of my life, and believe in working toward and achieving goals.

My upbringing has brought me to a point of being very family-centric. As a child, most of our entertaining was centered on family events and holidays. These are some of my happiest memories, and I enjoy working in Private Homes where I can enable other families to thrive and enjoy their time together.

In 1995, after the sudden passing of the Headmaster at Starkey International, I assumed throle of educating two subsequent classes while the Institute looked for a permanent Headmaster. My years of experience in education and teaching, combined with my lifetime in Private Service made me an ideal person for this temporary role.

As I have grown in my career in Private Service, I am now in a place where I would like to provide a high level of service to an older couple, or single individual. I would like to serve as their chauffeur and also assist in the home with meal preparation, light housekeeping, and administrative support. I am happy to travel with a Principal for business or pleasure.

My top four standards are: Administrative, Entertaining, Clothing and Valet, and Personal Care.

Administrative: I have been involved in administrative duties in all of my job experiences.
As a school teacher, one must be organized with a strong eye for detail. As an administrator for American Paradigm Schools, my position was that of Director of Communications and Community Development. I was responsible for all public relations and partnerships with every cultural organization in the city of Philadelphia. In all of the households where I worked as a House Manager, I was responsible for balancing all financial purchases and vendor or contractor payments. I am familiar with the use of PC and Mac operating systems. I have experience managing staff at multiple households. A recent household in which I worked had housekeepers, nannies, chefs and chauffeur. My lost position, I was responsible for finding all of my principal’s concierge resources and logistics that were extensive and international in scope.

Entertaining: Entertaining was always an essential part of any household in which I worked. There were dinner parties from 8 to 24 invited guests and events for two or three hundred invited guests. I was personally involved in all of the pre-planning and on site details for these celebrations. I understand the logistics required to plan for these types of events, including catering, décor, entertainment, invitations, managing guest lists, and ensuring that the vision of the Principal is executed flawlessly.

Clothing and Valet: Every home that I worked in required that I oversee the personal shopping and care of both women’s and men’s wardrobes. Once I established the style and standard of employers, it was an enjoyable task to purchase necessary wardrobe pieces. I would often lay out and set up possible coordinated daily wardrobe selections. Organizing closets and packing for business and leisure travel was often my responsibility. I have always been told that I have very good taste and have a strong background in fashion.

Personal Care: My Personal Care experience spans every phase of life from childhood to elder care. I have worked as a camp counselor, and grew up with a mother who was a nanny. With Elder Care, I have cared for family and close friends in their later years of life. I have a natural affinity and communication style with seniors. I have an ability to be present in both my conversation and attention. I am familiar with managing schedules for the needs of elders in regard to their appointments, prescriptions, and various types of therapies (occupational/speech/etc). I am also familiar with catering to the needs of guests and customizing service in the home to meet the needs of guests. I am familiar with pet care, having grown up and worked in homes that always had domestic pets. I have a “Concierge Mind” when it comes to meeting the needs of guests in the home, regardless of their age or level of care required.

Technical Skill Synopsis:

Administrative:
• Familiar with the use of PC and Mac operating systems, specific software
• Experience managing staff
• Manages schedules, calendars, and household budgets
• Bill paying and account reconciliations
• Scheduling and oversight of vendors
• Comfortable hiring, training, and terminating staff
• Able to create Household Management Book, detailing the duties and expectations of all staff
• International travel and concierge needs including tickets, hotel, drivers and security

Housekeeping:
• Capable of zoning a home for cleaning and creating task sheets
• Cares for high-end antiques, artwork, and other collectible and valuable household items
• Hands-on style of management; willing to do whatever is necessary to uphold the cleanliness standards of a home
• Knowledge of cleaning products and their various uses
• Comfortable working alongside housekeeper(s) to complete tasks within a home
• Familiar with cleaning different surfaces including wood, marble, granite, and tile
• Systematic approach to cleaning, including daily, weekly and seasonal needs

Culinary:
• Menu creation, working in conjunction with the chef and Principal
• Grocery shopping
• Maintaining household food inventories and supplies
• Overseeing catering staff

Clothing & Valet:
• Launders and irons clothing
• Specialty fabric, shoe, and leather care
• Rotates clothing for seasonal storage
• Organizes closets and packs for business and leisure travel
• Experienced personal shopper
• Has a great personal interest in clothing and fashion
• Educated in the procurement and purchasing of fine clothing
• Able to coordinate outfits for Principals to fit the occasion at-hand
• Comfortable packing and unpacking for travel
• Familiar with high-end designers of both men’s and women’s fashion

Entertaining:
• Cares for crystal, china, and silver
• Coordinates and executes formal and informal entertaining events
• Creates a desired ambiance in the home, based on a Principal’s standards
• Knowledgeable in floral arrangements, placement, and specific requests
• Able to properly set a table for formal and informal dining
• Utilizes the “Ballet of Service” to coordinate and execute events within a home

Grounds & Property:
• Perform perimeter checks of exterior fences to ensure safety and security
• Able to identify areas of need and hire appropriate vendors
• Familiar with managing seasonal changes in regard to the exterior of the home (sprinkler systems, window washing, snow removal, cleaning gutters, etc.)

Maintenance:
• Coordinates basic maintenance of HVAC, plumbing, electrical, and security/smart home systems
• Coordinates repair and maintenance of HVAC, plumbing, electrical, and security/smart home systems
• Manages and maintains records of all systems within a home
• Able to perform minor Maintenance functions such as changing light bulbs and hanging photographs

Transportation & Travel:
• Coordinates travel, international and domestic, including flights, hotels, ground transportation, restaurant reservations, etc.
• Coordinates vehicle maintenance (oil changes, tire rotation, maintaining fluid levels, etc.)
• Coordinates vehicle maintenance schedule, insurance, registration, and licensure
• Able to serve as “Concierge” to plan itineraries and travel with Principals, as requested
• Excellent driving record and comfortable driving Principals and Guests on a daily basis, or as-needed
• Able to manage loyalty programs such as frequent flyer and hotel rewards

Safety and Protection:
• Works with local authorities to create and implement safety plans
• Knowledgeable in home safety features such as intrusion alarms, security systems, smoke detectors, and carbon monoxide detectors
• Comfortable working with security personnel, as needed

Personal Care:

Elder Care:
• Comfortable assisting with essential hygiene and basic daily functions
• Natural affinity and communication style
• Life experience with relatives, friends, and acquaintances
• Able to manage medications and appointments
• Familiar with various types of therapies (occupational, speech, visual, etc.)
• Comfortable driving to and from appointments and social activities

Guest Care:
• Experience working in a home with frequent high level house guests
• High level of concierge service offered
• Guest management (profiles, likes/dislikes, services and tourism offered, etc.)

Pet Care:
• Knowledge and experience of regular health maintenance for cats and dogs
• Comfortable working around domestic pets
• Able to manage medications and appointments for grooming, vet, and miscellaneous needs

Child Care:
• Experience caring for children
• Training and/or experience in childcare/education
• Natural affinity and life experience with children
• Comfortable working in a child-sensitive home