What is the Function and Job Description of an Estate Manager?
Estate Manager is a newer term utilized to describe what a Majordomo, House Manager or Butler used to be called, a more American term. It is important to recognize the overall scope of an Estate Manager, while each of the other terms can fit certain duties of an Estate Manager none really fit the true meaning of what a modern Estate Manager does on a day to day basis.
Some other variations do exist such as “Director of Estates” and or “Director of Properties”.
The Estate Manager is an administrative service professional who possesses a mature and seasoned knowledge of Service Management Systems, expertise with multiple homes or in small luxury hotels, and knowledge of working within the Luxury Marketplace, in the Service Environment and throughout the Grounds and Property.
This person must possess basic Human Resource principles, overall knowledge of Transportation and Security, and understand his or her role as part of the Family Office team.
This professional must understand the relationship of service and appropriate Private Service and business etiquette protocol.
This professional must be able to identify all Service Standards, organize work schedules, train, and manage all service staff required to fulfill all Standards for large Estates of generally 18,000 square feet or more, and/or for busy families with multiple residences. HQ Service Management Software is essential.
Salaries are currently between $90,000 and $300,000 per year with full benefits, and if appropriate, private housing.
The Overall Management of an Estate, or multiple Estates, is quite different from the detail of daily service delivery. Understanding the difference can make the difference of preventing turnover. An Estate Manager’s position is to take on the responsibilities involved in upholding the Service Vision and overall quality of life of the Principal and their family. The Estate Manager should approach a Private Service Management position with the following perspective:
Over all Service Vision Of An Estate Manager
Learn the depth of clarity necessary to execute all operations within a Service Environment; utilize the Starkey Service Management Model taught in the “Systems Course” with careful, skillful and intentional listening to the Principal’s Service Vision.
This written Customized Service Management Plan process will reveal and summarize the economic, human, and social factors required for the successful completion of setting up all aspects of the Principal’s overall Lifestyle, Service Vision and their Environments.
Be sure to achieve agreement with the Principal on the Service Vision, Service Goals and the overall Service Management Plan, including the staff and resources needed to fulfill the service expectations for each home and Service Environment.
Service Management Blueprint and Budget Use the now-complete Service Management Plan Blueprint to gather and analyze the overall budget necessary for the Household/Estate and Service Environment fiscal management. Create and refine monthly, quarterly, and fiscal year budgets in cooperation with the Family Office or Accountant. In some cases, manage the Household/Estate operations and project-specific purchasing, payroll, insurance, etc. specific to those budgets as directed. read the full article