Certified Curricula and Customized Private Education for Service

Offering our Comprehensive Certified Household Management, and Certified Service Management Programs; Military Enlisted Aide Program, Wine and Sommelier Courses; Housekeeping, Clothing and Valet Program, Service Etiquette, Identifying Service Expectations, and Luxury Products Programs for Butlers, Concierge, and Senior Service; and our StarkeyHQ© Service Management & Software Program.

Private Service education has grown as the high-net-worth community has identified itself, particularly in the last 10 years. Terms and titles vary greatly according to location, environment, backgrounds and country.  However, all Private Services focus on “Service as an Expertise” with an emphasis on the provider being able to identify, prioritize, and satisfy unique service expectations, and service styles. With this in mind, Starkey’s hallmark curriculum all contain our patented and state-of-the-art Starkey Service Management System© especially designed for the Private Service Profession. Starkey International® offers Curricula for:

  • Household Management
  • Estate Management
  • Service Management System and StarkeyHQ© Software
  • Service Management
  • Butlers, Private Concierge, and Senior Service
  • Military Private Quarters
  • Housekeeping & Clothing, Entertaining & Sommelier
  • Nanny Management System

Programs are evaluated regularly to address the needs of an evolving service profession. Our “Restoring the Art®” Conference presents an annual industry-wide international Private Service Management event.

These unique programs provide practical learning in Daily Graces®, management techniques and technology, and Service Leadership. The Institute’s educators and product lecturer’s possess the thousands of hours of required experience, teaching expertise, and essential knowledge necessary to impart the knowledge effectively.

 

Starkey’s Estate Managers Program

Starkey’s Estate Manager’s Program is the above course accelerated to be a 255 hour, four-week course for those persons that have two – three years of experience in Private Service. This program offers the training and expertise that are essential to be the highest level of Household Service expert available in the marketplace today. Starkey’s Service Management System and StarkeyHQ™ Software are taught and set the stage for an overall understanding of Private Service Management and the Management Tools required to succeed. Each student also identifies their own unique style of Service in our Relationship of Service Course. A series of evaluators teach students to understand the correct style of service position for them. Administration, Financial Management and Human Resources for Private Service, including working with Family Offices and the Management of Multiple Homes is taught. An in-depth course on Entertaining, Wine and Wine Cellar Management is taught. Our Leadership and overall Vendor Management for Private Service is also taught in this well-rounded program.

The Estate Manager Program is a sophisticated and competency-based program that recognizes and develops the knowledge, experience and expertise of the Estate Manager.

Note: this course does not have Culinary Training.

Certified Estate Management Graduate will have:

  • Service Estate Management Certification.
  • StarkeyHQ™ Software and Service Management Publications.
  • World sophistication in the identification of Luxury Products and resources.
  • Knowledge of Luxury Service Etiquette and Protocols.
  • The technical knowledge of Entertainment, Wine, Event Planning and Wine Cellar management.
  • The Ability to identify, customize and set up a comprehensive Service Management Plan.
  • The ability to manage Smart Home Technology.
  • The ability to develop Contractor and Vendor Resources and manage such contractors and vendors.
  • Professional Profiling for your Service Career Goals.
  • The knowledge of Administrative Skills for Private Service.
  • The ability to integrate Security and Protection for Private Service and integrate security plans with the overall Service Plan.
  • The expertise to lead and nurture multiple household staff personnel utilizing Human Resources procedures that have become essential in large private homes.
  • The ability to provide a polished international presentation and have presence as a Leader.

The Certified Estate Manager Program comprises 255 curriculum hours and is divided into five areas:

 

1. The Relationship of Service, Service Etiquette and Professional Profiling of your Service Goals.

Students learn to identify why they have “Chosen Service”. Starkey’s Personal Statement Exercise provides a transformational experience in self-discovery, individual Service Styles and Personal Career Goals through the understanding of self! It also includes Service Etiquette, Personal Graces, Service Attitudes and Protocol.

  • Overview and Defining the Relationship of Service.
  • Existing Organizational Structure.
  • Private Service Terminology.
  • Service Philosophy and Attitudes.
  • Self-Assessment in the Relationship of Service.
  • Individual Myers Briggs, Firo-B and Conflict Resolution Styles are identified.
  • Choosing Service, Service Styles and cultures.
  • Developing your Employment Profile.
  • Family Tree Dynamics.
  • Service Code of Ethics.
  • Image and Personal Presentation.
  • Coaching for Private Service Interviewing.
  • Privacy and Professional Boundaries.
  • Roles and Perspectives.
  • Employability Critiques.
  • Personality Aspects of a Service Heart.

2. Starkey Service Management System.

Our unique Service Management System instructs how to identify service expectations and to customize a service delivery plan to deliver those expectations. This patented Facilities Management tool is a highly sophisticated process for identifying, organizing and prioritizing household staff duties and service expectations. Unique to the service profession, it provides a Management Foundation for Private Service. It includes Terminology, Zones, Housekeeping, Property and Grounds, Maintenance and Security Task Sheets. It synthesizes service delivery hours, position descriptions and provides software for customizing a service delivery plan.

The Starkey Service Management System includes:
  • Introduction to Service Management and Management Tools.
  • Identifying Vision and Service Goals.
  • Employers Family Tree and Traditions.
  • Household Favorites and Preferences.
  • Employer’s Service Standards and Standards Matrix.
  • Establishing the Environment.
  • Physical Structure and Service Flow.
  • Housekeeping and Maintenance Task Sheets.
  • Technical Skills Qualifier and Matrix.
  • Day in the Life™ Schedules and Position Descriptions.
Service Standards include:
  • Administration, Calendars, Inventory.
  • Housekeeping Schedules.
  • Culinary Expectations.
  • Clothing and Valet care.
  • Entertainment and Event Planning.
  • Property and Grounds Management.
  • Maintenance Task Schedules.
  • Transportation and Travel Schedules.
  • Safety and Protection Management.
  • Personal Care: Child, Elder, Guest and Pet.

3. Administrative Service Management, Financial Management and Human Resources for the Private Home.

Students are empowered with Employment Practices, Day in the Life™, Time Management Skills and financially what it takes to set up a home. Students experience the different roles within service environments and learn that it can be as challenging to Receive Service as it is to Give. This is the Environmental Management and Facilities Overview of administratively setting up a structure within a home or other service Environment.

Administrative Standards include:
  • Introduction to Administrative Standards.
  • Service Flow
  • Working with the Family Office.
  • Financial Management for the Private Home.
  • Finances, Records and Budgets.
  • Human Resources for the Private Home.
  • Background Investigations, Immigration.
  • Managing Calendars, Cell Phones and other Electronic Devices.
  • Managing Appointments and Schedules.
  • Customizing Service Schedules.
  • Inventory and Collectibles.
  • Customizing and Setting Up a Service Management Plan and Creating a Household Manager’s Book.
  • Identifying the People’s Lifestyle Service Vision.
  • Identifying the Environment.
  • Identifying the Service Standards.
  • Working with the Starkey Service Management System tools.
  • Housekeeping Philosophy, Development of Zones and Task Sheets.
  • Presenting the Plan to your Principal and fine tuning.

4. Entertaining, Wine and the Ballet of Service.

Private Service Event Planning (The Ballet of Service) is an inspirational and educational experience through which students become fully acquainted with including the use of Starkey’s event Planning Management Tool. The Formal Dinner is scheduled; Table Etiquette, Protocol, Formal and Informal Entertaining, Table Service, Table Settings are practiced and Care of Fine Linens. Students also have Organoleptic Tasting, Wine Cellar Management, Classic Cocktails and Cigars. This is the essence of all event-planning learning of the highest order, Guest Care, Etiquette and the Protocols of Formal Service.

Part I Event Planning & the Ballet of Service
  • Setting up for Entertaining.
  • The Formal Table.
  • Seating Charts
  • Table Settings
  • Table Service Styles
  • Table Linens
  • Identification and Care of China, Crystal, and Silver
  • Event Planning, Caterers and Rental.
  • StarkeyHQ© Software for Entertaining and Event Planning.
  • Guest Protocols and Amenities.
Part II Etiquette and Personal Graces, Principals of Service
  • Entertaining Etiquette
  • Personal Service Graces.
  • Grooming, Speech and Writing.
  • The Luxury Market, Products and Resources.
  • Service Strategies for serving the High-Net Worth
Part III – International Protocol:
  • International Protocol and Diversity
Part IV – Introduction to Wine – Level 1
  • The History of Wine
  • Components of Wine
  • Wine Cellar Management
  • The Pairing of Food and Wine Tasting
  • Organoleptic (involving the use of sense organs)
  • Old-World and New-World Winemaking
  • Liquor and Bar Set-up

5. Private Service Management and Leadership and Vendor Management.

Students are empowered with the skills needed to be leaders of people and Managers of projects and systems in Private Service. They are also empowered to be able to manage Vendors in the Business of Private Service. As this is also Administrative Work, it is developing the non-tangible Leadership Styles and Self-Directed Motivation to Manage Processes and Systems.

Management and Leadership course includes:
  • Management of multiple properties.
  • Managing and Resourcing Support Vendors.
  • Listening and Anticipation.
  • Time Management Techniques and Self-Directed Motivation.
  • Understanding Life Balance.
  • Public Relations in Private Service.
  • Desired Management Traits.
  • Leadership in Private Service and Management Techniques.
  • Managing Art and Fine Collectibles.
  • Managing Property and Grounds and Maintenance.
  • Managing Smart Home Technology.
  • Managing Safety and Security and Private Estate Security.
  • Managing Transportation and Travel, Jets and Yachts.

The Certified Household Management Program

 

Household Manager Serving

Adobe AcrobatDownload this curriculum as a pdf.

Starkey’s intensive 360-hour, eight-week Household Management Program provides a full Household Service Management Certification. This program is 20 years old in sophistication and is absolutely essential in the marketplace of the Household Management profession. It presents the management tools, the technical skills in ten service areas, the personal development, and the luxury-product knowledge required for all those entering the Service Management Profession. Starkey also will continue to add cutting-edge curriculum additions and our dream team of resources throughout the year.

Students in this amazing full Household Management offering will receive:

  • Household Management Certification,
  • Starkey Systems Certification
  • StarkeyHQ© Software and complete library of household management publications and vendor resources
  • Luxury Service Etiquette and Protocols
  • Fine Housekeeping Techniques
  • Entertainment and Event Planning
  • Private Service Sommelier Certification
  • Culinary for Private Service
  • Property and Grounds, Maintenance, Security and Smart-Home Technology
  • The ability to customize and set up a comprehensive Service Management Plan
  • Professional Profiling for your Service Career Goals
  • Completion of a customized Service Management Plan

The Certified Household Management Program comprises 360 curriculum hours. The Certified Household Management Program is divided into the following educational areas:

1. The Relationship of Service & Service Leadership

Students learn to identify why they have “Chosen Service.” Starkey’s Personal Statement Exercise provides a transformational experience in self-discovery, individual Service Styles, and Personal Career Goals through the understanding of self! It also includes Service Etiquette, Personal Graces, Service Attitudes, Protocol & Employment

  • Overview and Defining the Relationship of Service
  • Service Philosophy and Attitudes
  • Self-Assessment in the Relationship of Service
  • Individual Myers Briggs and FiroB Assessment Profiles and Conflict Resolution Styles are identified
  • Choosing Service & Service Leadership vs. Management
  • Service Styles and Cultures
  • Developing your Employment Profile
  • Family Tree Dynamics
  • Service Code of Ethics
  • Image and Personal Presentation
  • Coaching for Private Service Interviewing
  • Privacy and Professional Boundaries
  • Roles and Perspectives
  • Employability Critiques
  • Personality Aspects of a Service Heart
  • Understanding Life Balance

 

2.  Starkey Service Management System©

Household Management - Table ServiceOur unique Service Management System instructs how to identify Service Expectations and to Customize a Service Delivery Plan. This Patented Facilities Management tool is a highly sophisticated process for identifying, organizing and prioritizing household staff duties and service expectations. Unique to the service profession, it provides a Management Foundation for Private Service. It includes Terminology, Zones, and priorities Housekeeping, Maintenance and Security Task Sheets; synthesizes service delivery hours and position descriptions; and provides software for customizing a Service Delivery Plan.

Starkey Service Management System includes:
  • Introduction to Service Management and Management Tools
  • Identifying Vision and Service Goals
  • Employers Family Tree and Traditions
  • Household Favorites and Preferences
  • Family Schedules
  • Establishing the Environment
  • Physical Structure and Service Flow
  • Housekeeping and Maintenance Task Sheets
  • Employer’s Service Standards & Matrix
  • Provider’s Technical Skills Qualifier and Matrix
  • “Day in the Life®”Schedules & Position Descriptions

 

The System’s Service Standards include:
  • Administration, Calendars, Inventory
  • Housekeeping Schedules
  • Culinary Expectations
  • Clothing and Valet Care
  • Entertainment – Event Planning
  • Property and Grounds Management
  • Maintenance Task Schedules
  • Transportation and Travel Schedules
  • Safety and Protection Management
  • Personal Care: Elder, Guest, Child (Nanny), and Pet
  • Special Events, Budgets/Expenses, Maintenance Projects, Inventory, and Collectibles
  • Overall Service Matrix
  • Managing Week One in Private Service
  • StarkeyHQ© Software & Application

 

3.     Ten Service Standards and Technical Skills

Students are empowered with the skills needed to be leaders of people and managers of projects in Private Service. Accepted Human Resource Employment Practices, “Day in the Life®” Time Management, and the Supervision of Vendors in the Business of Private Service Management are taught. Students experience the different roles within the home environment and learn that it can be as challenging to Receive Service, as it is to Give.

Administrative Standards
  • Introduction to Administrative Standards
  • Time Management
  • Managing Calendars, Cell Phones and other Electronic Devices
  • Service Flow
  • Hiring and Retaining Household Staff
  • Background Investigations, Immigration
  • Desired Management Traits
  • Managing and Resourcing Support Vendors
  • Inventory and Collectibles
  • Introduction to the Family Office
  • Household Finances, Records and Budgets (QuickBooks)
  • Listening and Anticipation
  • Staff Clothing and Uniforms
  • Life Balance

 

4.     Housekeeping Standards Program

Private Service, Housekeeping, and Clothing and Valet Technical Skills
Superior techniques for care and maintenance within Private Service are mastered. This section stresses Housekeeping, Products Knowledge, and Care of Antiques and Masters Artwork in the home. Recognition and Care of Designer Clothing, Valet, and Closet Organization.

Housekeeping Standards
  • Housekeeping Standards and Philosophy
  • Household Housekeeping Techniques and Tool Box
  • Daily, Weekly and Detail Cleaning
  • Housekeeping & System Schedules
  • Cleaning Products (Green)
  • Chemicals, Tools, and Cleaning Closet Organization
  • Care and Identification of Fine Bed Linens
  • Bed Making and Turndown Service
  • Care of Fine Art and Collectibles
  • Conservation of Fine Art
  • Oriental Rugs and Care
  • Staff Training Inspections and Supervision

 

Clothing and Valet Standards
  • Closet Organization
  • Sewing Skills, Emergency Repair
  • Recognition of Designer Clothing
  • Understanding of Dry Cleaning
  • Valet, Folding, and Packing for Travel
  • Ironing and Steaming Skills
  • Laundry Skills
  • Care of Fine Table Linens and Spot Removal
  • Leather and Shoe Polishing

 

Household Management - Clothing and Valet

 

5.     Culinary Standards for Private Service

This thoughtful cooking program focuses on our Cooking for the Private Homes and “Flavor Profiles.”  Unique to Starkey, this Private Service Cooking curriculum helps develop the ability to recognize Individual Preferences. Students learn Global Product Identification, Use of Fresh, New, Seasonal, and Organic Vegetables, Meats, Fish and Herbs, while maintaining Nutrition, Kitchen Safety, and Sanitation Standards. Employers love that our Graduates have an understanding of the Marriage of Food and Wine and are able to provide thoughtful Menu Development for the Private Home.

Culinary Standards
  • Food and Kitchen Safety
  • Kitchen Organization, Equipment
  • Mise en Place
  • Nutrition, Healthy Cooking
  • Food Purchasing, Fresh and Bulk
  • Storage, Refrigeration
  • Menu Planning
  • Identifying Flavor Profiles
  • Product Identification
  • Health Food and Use of Fresh Ingredients
  • Hors d’oeuvres
  • The Marriage of Food and Wine
  • Sauces and Salad Dressings
  • Moist and Dry-Heat Cooking Techniques
  • Soups, Sauces, Vinaigrettes, and Stocks
  • Tips and Resources
  • Family Favorites, Menus and Comfort Food

 

6.      Entertainment in the Private Service Environment and Event Planning

Private Service Event Planning (The Ballet of Service) is an inspirational and educational experience where students become fully acquainted with Starkey’s Event Planning Management Tool.  The Formal Dinner and other events are scheduled: Table Etiquette, Protocol, Formal and Informal Entertaining, Table Service, Table Settings are practiced with Floral Design, and Care of Fine Linens. Students also practice the Marriage of Food and Wine, Sommelier Service, Organoleptic Tasting, Wine Cellar Management, Classic Cocktails, Cigars.

Part I Event Planning & The Ballet of Service
  • Setting-up for Entertaining
  • Event Planning and Logistics
  • The Formal Table
  • Seating Charts
  • Table Settings
  • Table Service Styles
  • Table Linens
  • Caterers, and Rentals
  • StarkeyHQ© Software for Entertaining and Event Planning
  • Identification and Care of China, Crystal, and Silver
  • Flower Arrangements and Design

 

Part II Etiquette and Personal Graces, Principals of Service
  • Entertaining Etiquette
  • Personal Service Graces and Formal Introductions
  • Grooming, Speech, and Writing
  • Personal Presentation
  • The Luxury Market
  • Fine Stationary

 

Part III
  • International Protocol and Diversity

 

Part IV Level I Private Service Sommelier Course
  • The History of Wine
  • Components of Wine
  • Wine and Beverage Service
  • Wine Cellar Management
  • The Pairing of Food and Wine Tasting
  • Organoleptic (involving the use of sense organs)
  • Old-World and New-World Winemaking
  • Liquor and Bar Set-up
  • Sommelier Service

 

Part V
  • Coffee, Tea and Water Service
  • Introduction to Cigars

 

7.     Property & Grounds, Maintenance, Transportation & Travel and Security Standards

Master Gardening and Smart Home Technology has become essential knowledge to the Private Service Profession. In the full Household Management Program the student will learn from Landscape Experts, System Technology Gurus, and Security Professionals the major points of knowledge required of a Household Professional

  • Care of Grounds and Property
  • Horticulture and Landscaping
  • Basic Household Maintenance
  • Intelligent Home Technology
  • Home Security Systems
  • Handwriting Analysis
  • Luxury Car Care & Chauffeuring
  • Concierge & Travel Services
  • Fire Protection
  • Advanced Care: CPR and First Aid

 

8.     Personal Care Standards

Personal Care is the center of the relationships you will create with your Principals, their Families and Guests. You will learn about each of the Personal Care Disciplines as they pertain to Children, Elders, Guests, and Pets; how to set up Support Staff and Schedule Daily Care. This section also offers a multitude of possibilities for personal care in all ten standard areas.

  • Identification of Possibilities for Personal Care Standards
Child Care (Nanny) Standards
  • Nanny Management System
  • History of Child Care
  • Terms and Definitions
  • Nanny Management
  • Politics and Etiquette of the Household
  • Conflicts Between Nannies and Parents
  • Schedules

 

Elder Care (Senior Service) Standards
  • Senior Service Management
  • Aging of America
  • Mental, Spiritual, and Physical support
  • Social Support and Staying Active
  • Management of Care Givers and Schedules

 

Guest Care Standards
  • Guest Care Management
  • Concierge Services
  • Guest Service Visions and Favorites
  • Entertainment
  • Service Standards and Tracking Favorites

 

Pet Care
  • Pet Care Management
  • Service Standards for Household Pets
  • Suggested Schedules for Pets
  • Bathing and Grooming

 

9.    Setting Up the Service Management System

Starkey Service Management ModelThis is the capstone of the Household Management Certification and it is where you actually create and customize a Service Management Plan on StarkeyHQ© Service Management software. The student will utilize all aspects of the service management system presented at the beginning of the course and demonstrate knowledge and ability in identifying specific Service Standards for Principals in all ten service categories and put the Service Plan into action. This is where you complete a Household Manager’s Book.

  • Customizing a Service Management Plan and Creating a Household Manager’s Book
  • Identifying the Principal’s Lifestyle Service Vision
  • Identifying the Environment
  • Identifying the Service Standards
  • Working with the Service Management System’s Tools
  • Presenting it to Your Principals and Fine Tuning

 

 

The Certified Service Management System and StarkeyHQ Software Program

Program Offered at Starkey Mansion

StarkeyHQ Software

PDFDownload this curriculum as a pdf.

Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories.  StarkeyHQ© Software included in this course offering.

The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. StarkeyHQ© Software and Original Guide to Private Service Management included.

 

1.    Starkey Service Management System and StarkeyHQ© Software

Our unique Service Management System instructs how to identify service expectations and to customize a service delivery plan. This patented Facilities Management tool is a highly sophisticated process for identifying, organizing and prioritizing household staff duties and service expectations. Unique to the service profession, it provides a management foundation for Private Service. It includes Terminology, Zones, organizes Housekeeping, Maintenance and Security Task Sheets, synthesizes service delivery hours, position descriptions and provides software for customizing a service delivery plan.

StarkeyHQ Software ScreenshotStarkey Service Management System includes:
  • Identifying Vision and Service Goals
  • Employer’s Family Tree and Traditions
  • Household Favorites and Preferences
  • Establishing the Environment
  • Employer’s Service Standards & Matrix
  • The Household Manager’s Book
  • Provider’s Technical Skills Qualifier
  • Physical Structure and Service Flow
  • Housekeeping and Maintenance Task Sheets
  • “Day in the Life®” & Position Descriptions
Service Standards include:
  • Administration, Calendars, Inventory
  • Housekeeping Schedules
  • Culinary Expectations
  • Clothing and Valet Care
  • Entertainment – Event Planning
  • Property and Grounds Management
  • Maintenance Task Schedules
  • Transportation and Travel Schedules
  • Safety and Protection Management
  • Personal Care: Elder, Guest, Child, and Pet

2.     Service Management Plan

  • StarkeyHQ© Software & Application
  • Customizing a Service Management Plan and Creating a Household Manager’s Book
  • Identifying the People’s Lifestyle Service Vision
  • Identifying the Environment
  • Identifying the Service Standards
  • Creating Zones and Housekeeping, Maintenance, and Security Task Sheets
  • Working with the Service Management System’s Tools
  • Customizing and Completing your Service Delivery Plan
  • Presenting the plan to your Principals and Fine Tuning

 

The Certified Private Service Wine & Sommelier

Wine and Sommelier CertificationStarkey’s 28-hour Wine and Sommelier Program provides instruction on understanding the essential and fundamental aspects of wine knowledge. You will be able to recognize various grape varietals and their major wine growing regions. You will classify and perform a comparative analysis of old- and new-world wines, tasting as many as 35 wines.

In addition, you will identify the various methods of service, purchasing, storage and safety precautions involved in wine service through your participation in planning and serving a Formal Dinner, in which you will gain knowledge in the various techniques of pairing wine with food.

The Private Service Wine & Sommelier Certification, This Program offers 28 hours of instruction. This program is offered in conjunction with the 360-hour Household Management Program, a portion of this program is offered in the 255-hour Service Management Program, or as a stand-alone Private Training Program as requested.

 

Level I Sommelier Course

  • Introduction to fermentation and distillation
  • The History of Wine
  • Components of Wine
  • Classic Cocktails and Bar Basics
  • Glassware and Various Wine Tools
  • Exploration of the Five Major Wine Regions of France and Comparisons to the New World Counterparts.
  • Reading Wine Labels
  • Wine Cellar Management
  • The Pairing of Food and Wine Tasting
  • Organoleptic (involving the use of sense organs)
  • Old-world and New-world Winemaking

 

Starkey’s Certified Curriculums

StarkeyCrestWe Teach Personal Service as an Expertise

The Starkey International Institute for Household and Service Management is deeply committed to meeting the needs of industry Service Professionals and their Principals.

Mission Statement

“Create and serve a world-class Private Service industry in which Estate Management, Household Management, the Personal Assistant, Butlering, and Private Chef Service are viewed as art forms, where continuing education and growth are valued and standards of professionalism are recognized, honored, and fortified.”  

Our extensive and very modern curricula includes the following courses.

  • Certified Household Management Program
  • Certified Estate Management Program
  • Certified Service Management System Course -Correspondence
  • Certified Butler-Chauffeuring Program
  • Certified Nanny Management Program
  • Certified Relationship of Service Course -
  • Certified Administrative Standards and Personal Assistant for Private Service
  • Certified Fine Housekeeping for Private Service
  • Certified Clothing and Valet Standards for Private Service
  • Certified Private Service Culinary Management Level I and II
  • Certified Entertainment in the Private Homes
  • Certified Sommelier and Wine Cellar Management Level I and Level II
  • Certified Property and Grounds and Maintenance Standards for the Private Home
  • Certified Personal Care Standards for the Private Home (including Guest and Pet Care)
  • Certified Transportation and Travel & Safety and Protection Standards for the Private Home
  • Certification for Private Culinary Arts – Flight Attendants
  • Certified Elder Care Standards for the Private Home

On-Site Service Training Curriculums for homes, hotels and other service venues for
Butlering, Administrative/Personal Assistant, Housekeeping, Laundry and Valet, Culinary and Entertaining

HQ Software for Private Homes and Ipad Household Management Forms
Currently the above curriculums include Power Points and Videos for teaching.
Also available in Electronic format