It has been Starkey International’s 39-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise. Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the luxury employer its first objective.
In response to employers’ requests for a Superior Household Management Service Plan in 1994, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations. The typical training for household service provided only basic technical skills. We go much deeper than that.
•Identifies specific Service Expectations
•Introduces functional Service Management Terminology
•Provides 11 unique Service Management tools for managing Service expectations
•Organizes and upholds these Service Standards and expectations on a daily basis
•Customizes an overall Service Management plan
In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will you be stuck in crisis mode or doing guesswork on your Principal's expectations. The Starkey System adapts to any family or Service environment and to all Service expectations.
The Starkey System presents to Employers:
•A Standards Matrix for identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and customization of Housekeeping Task Sheets and products
•Day in the Life for accountability and communication
•Service Matrix for presenting the entire Service Management plan.
The Starkey Service Management System was patented in 1997 (Patent No. US 6,745,200 B2).
Starkey has learned that genuine service is obtained only when expectations are understood and met. To achieve this, Starkey comes to your home or service environment to customize service for you and your lifestyle. By participating in the on-site consultation and using Starkey’s Service Management System, you will be able to articulate your Lifestyle Service Vision, Service Priorities and Standards.
Each family has a unique Service Lifestyle. It may be formal, corporate, family friendly, casual or directed toward retirement and travel. Your priorities may include developing your entertainment style, providing an educational environment for your children, caring for overnight guests or making large-scale renovations. Your style of Service staffing must also be unique to you and must be positioned to effectively support your Service Vision.
Mrs. Starkey generally arrives in the late afternoon in time for an initial meeting to determine the principal’s Vision of Service.
It is often positioned as part of a dinner conversation so that there is time for all to consider and articulate expected outcomes. This dinner meeting also takes place to identify service priorities and your overall Service values and goals.
The next morning, Mrs. Starkey returns to your residence for an in-depth household tour to identify your:
Zoning and Housekeeping Task Sheet requirements
Staffing and Service Flow needs
Meet any current staff
The Site Visit also ascertains the needs of your specific Service environment, and we usually finish our assessment in the early afternoon. We then prepare the written Service Management Plan (typically an estimated 55-page document).
In approximately two weeks following the Site Visit, you will receive an initial written plan using Starkey’s Service Management System, similar to the report presented in Mrs. Starkey’s Setting Household Standards publication sent when you initially registered your intent to work with Starkey. This customized Service Management Plan includes the identification of your Service Vision and customization of all 10 Service Standards, recommendations for the required staff and the required Technical Skills levels to meet your expectations.
In addition, Day-in-the-Life® Position Descriptions will be developed for your primary staff members. Finally, an overall Service Matrix will be created that delineates the number of service hours each staff person must complete on a weekly basis to meet your service expectations.
Once customized, it will also give you an overall idea of what the expected Service Standards will require in weekly staff hours with overall Service Recommendations.
Most of our Clients choose to have Starkey help them define their Service Needs, customize their Service delivery plan prior to beginning the hiring process. Starkey is then able to hand-pick the perfect Certified Household or Estate Manager, Personal Assistant, Butler, Private Chef or other staff members.
Site Visits generally last no more than seven hours (over two days) for one location. Principals with multiple homes may require additional on-site visits and/or report development time. The cost for the Site Visit and a customized Service delivery plan is $15,500 plus travel costs.
During your site visit, Starkey will:
Help you define your Service Vision and Lifestyle Goals
Identify your household Service staffing requirements using our Day-In-The-Life® model
Identify your specific Service Standards in the 10 different categories
Identify your educational training needs for current or future staff
Customize an initial household Service plan that will specifically identify the right number of staff, their abilities, and Service Attitudes
Handpick a Starkey Household or Estate Manager that fits the environment (only if placement is required)