Over many years Starkey has learned what it takes to actually put together a high quality of Private Service education. It’s a grand puzzle. Educators must have a high level of service management in their backgrounds and have specialized and proven abilities in at least three of the primary areas of service including: Administration, Housekeeping, Culinary, Clothing, Entertaining and Personal Care. In addition, there must be adjunct educators in Property and Grounds, Maintenance, Transportation and Travel, and Safety and Protection. Starkey has chosen two 30 year veteran service experts to lead its educational programs, including one with diplomatic presidential household and culinary service in their background and the other with a five star housekeeping and personal care expertise. In addition, we have identified twenty adjunct educators and presenters to complete our curriculum of experts. Our full time Personal Statement educator has a Master’s Degree in Industrial /Organizational Psychology and Career Counseling. The facility must be appropriate for Private Service; our culinary support, classrooms, and computers must support the students. The financing must be in place to serve our potential students, and our educational text books and service management tools must be seasoned and correct. Our residential housing must support the student’s quality of life so that they might succeed. Finally, our availability of positions and the type of positions must be appropriate for our level and the ability of our Graduates, both new and seasoned. Our placements must be successful, fulfilling, and long lasting! It has only taken us 30 years to get it right!
Over many years Starkey has learned what it takes to actually put together a high quality of Private Service education. It’s a grand puzzle. Educators must have a high level of service management in their backgrounds and have specialized and proven abilities in at least three of the primary areas of service including: Administration, Housekeeping, Culinary, Clothing, Entertaining and Personal Care. In addition, there must be adjunct educators in Property and Grounds, Maintenance, Transportation and Travel, and Safety and Protection. Starkey has chosen two 30 year veteran service experts to lead its educational programs, including one with diplomatic presidential household and culinary service in their background and the other with a five star housekeeping and personal care expertise. In addition, we have identified twenty adjunct educators and presenters to complete our curriculum of experts. Our full time Personal Statement educator has a Master’s Degree in Industrial /Organizational Psychology and Career Counseling. The facility must be appropriate for Private Service; our culinary support, classrooms, and computers must support the students. The financing must be in place to serve our potential students, and our educational text books and service management tools must be seasoned and correct. Our residential housing must support the student’s quality of life so that they might succeed. Finally, our availability of positions and the type of positions must be appropriate for our level and the ability of our Graduates, both new and seasoned. Our placements must be successful, fulfilling, and long lasting! It has only taken us 30 years to get it right!
Starkey’s Estate Manager’s Program is the above course accelerated to be a 255 hour, four-week course for those persons that have two – three years of experience in Private Service. This program offers the training and expertise that are essential to be the highest level of Household Service expert available in the marketplace today. Starkey’s Service Management System and StarkeyHQ™ Software are taught and set the stage for an overall understanding of Private Service Management and the Management Tools required to succeed. Each student also identifies their own unique style of Service in our Relationship of Service Course. A series of evaluators teach students to understand the correct style of service position for them. Administration, Financial Management and Human Resources for Private Service, including working with Family Offices and the Management of Multiple Homes is taught. An in-depth course on Entertaining, Wine and Wine Cellar Management is taught. Our Leadership and overall Vendor Management for Private Service is also taught in this well-rounded program.
The Estate Manager Program is a sophisticated and competency-based program that recognizes and develops the knowledge, experience and expertise of the Estate Manager.
Note: this course does not have Culinary Training.
Certified Estate Management Graduate will have:
- Service Estate Management Certification.
- StarkeyHQ™ Software and Service Management Publications.
- World sophistication in the identification of Luxury Products and resources.
- Knowledge of Luxury Service Etiquette and Protocols.
- The technical knowledge of Entertainment, Wine, Event Planning and Wine Cellar management.
- The Ability to identify, customize and set up a comprehensive Service Management Plan.
- The ability to manage Smart Home Technology.
- The ability to develop Contractor and Vendor Resources and manage such contractors and vendors.
- Professional Profiling for your Service Career Goals.
- The knowledge of Administrative Skills for Private Service.
- The ability to integrate Security and Protection for Private Service and integrate security plans with the overall Service Plan.
- The expertise to lead and nurture multiple household staff personnel utilizing Human Resources procedures that have become essential in large private homes.
- The ability to provide a polished international presentation and have presence as a Leader.
The Certified Estate Manager Program comprises 255 curriculum hours and is divided into five areas:
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