Upcoming Starkey Graduate Retreat

We are extending a warm invitation for our Starkey Weekend Retreat this October. We will be hosting a first-come, first-served intimate gathering of 20 Graduates at The Starkey Mansion. Come to connect, rejuvenate and be inspired!

It’s hard to work in this profession alone. Come to work through the challenges and celebrate the wonderful opportunities you share with your fellow Service Hearts.

Our first gathering last fall was so well-received that we want to keep serving our Graduates to grow in their professions in the safe, luxurious environment of The Starkey Mansion.

Relax with our morning yoga/meditation sessions, or book a massage with our private masseuse. We will also be offering four relevant and fun workshops designed to serve you in thriving in your roles as Household/Estate Managers.

Come prepared to share your stories, enjoy your friendships and restore the art of Private Service.

Date: Oct. 2-4, 2020
Location: The Starkey Mansion, 1350 Logan St. Denver, CO 80203

Cost: $800 (Continental breakfasts, lunches and afternoon refreshments included; dinners excluded)

Accommodation: The Starkey Mansion’s pleasant and relaxing rooms are available at an additional cost on a first-come, first-served basis. Please book a room here. We’re also happy to recommend other hotels and Airbnbs nearby.

 

Reserve Your Spot Today!

Starkey Places Former Enlisted Aide Near Phoenix

Starkey Director of Education Xavier Medicin and David Strait pose at The Starkey Mansion

Serving foreign dignitaries and military generals doesn’t come without a certain amount of pressure, according to recent Starkey graduate David Strait. 

“My most stressful moment as an Enlisted Aide was the first dinner I ever did,” Mr. Strait said. “I did not fully understand the timing of everything. I ended up having dinner served about a half hour to 45 minutes late.” 

That blunder happened over 300 dinners ago. And Mr. Strait, the self-proclaimed “king of prep,” has never served dinner late since. 

He’ll take that discipline and skill he’s cultivated over his career to serve in the position he accepted as a Household Manager/Chef for a highly successful couple with the intent of making a difference in their world. 

“Mr. Strait, former Sergeant in the U.S. Army, is one of our honored Enlisted Aides who served his general and graduated from the Starkey Household Management program with the intent of finding a couple much like the generals he has served in the past to serve,” Mrs. Starkey said. “Mr. Strait, through his many years in service, grew his management abilities, his culinary abilities, and his people smarts to be a very good leader.” 

Mr. Strait assumed his role as Household Manager at the 16,000-square-foot property this spring. Mr. Strait’s role includes culinary and security duties, as well as the supervision of a housekeeper and a ranch hand. The entire property, located outside of Phoenix, is 250 acres.

“I’m looking forward to the challenge, this being the largest house I’ve ever worked in,” Mr. Strait said. “Definitely taking charge of a full-time staff is all very exciting and something I’m looking forward to.” 

Mr. Strait, originally from Billings, Mont., joined the Army in 2005, where he kept busy serving meals to 2,000 soldiers per day at Fort Hood, Texas. Mass-producing food at those kinds of volumes was challenging for Strait, who loves culinary creativity. 

“You can’t play with the food. You can’t put your heart and soul into it,” he said. 

Mr. Strait’s superiors recognized the maturity and mentality he had and recommended he become an Enlisted Aide, the military equivalent to a Household Manager. He went on to serve seven different general officers both in Washington, D.C. and Fort Hood, Texas.  

“My love for the culinary arts didn’t develop until I became an Enlisted Aide in 2010,” he said, adding that he worked for an executive chef who taught him everything from classical French cooking, to presentation, to proper food cutting technique. 

Over the course of Mr. Strait’s Enlisted Aide career, he has hosted more than 300 formal dinner events for the distinguished guests of his military officers. It was at these events that Mr. Strait started mastering his culinary crowd-pleasers, such as his spinach and mushroom beef tenderloin roulade with white wine truffle sauce, as well as his bacon-wrapped chestnuts with Worcestershire caramel sauce. 

He’s gathered many accolades along the way, including two gold medals and a silver and a bronze medal at the 37th Annual Culinary Competition at Fort Lee. One of the gold medals was for Mr. Strait’s 5’6” chocolate sculpture of a Texas Ranger cowboy that weighed 600 pounds. 

Mr. Strait completed his Starkey courses during the fall of 2019 at The Starkey Mansion, and says the tools he gained will help him immensely in his new role as a Household Manager/Chef. During his training, Mrs. Starkey began to see clearly who the perfect employer would be for him. 

“When I first became an Enlisted Aide, I heard about the Starkey program. I told myself, ‘I’m going to become a Starkey graduate,’” Mr. Strait said. “That’s what I told myself over 10 years ago.” 

For more information about Starkey’s current course offerings, check out our current 2020 course schedule, or email Xavier Medicin, Starkey’s Director of Education, at xmedicin@starkeyintl.com.

 

Why Household and Estate Managers must know the lost art of fine housekeeping

In our continued commitment to excellence for our students and Graduates serving our clients, we’ve noted a shortcoming that we intend to fix.

Over the past 41 years, our Graduates have often entered households where veteran Housekeepers held the keys to the fine Housekeeping secrets in the home. They completed the cleaning with such excellence that Starkey Household Managers did not need to focus on it. They had other priorities.

 

 

 

Gradually, the tradition became that Housekeepers were the Housekeeping experts, and Household/Estate Managers took that knowledge for granted. Slowly, Housekeeping knowledge has dissipated to the point where the knowledge has all but disappeared, leaving Principals with seemingly high and unrealistic standards.

Well, it’s my belief that Principals’ standards are not too high.

It’s that Housekeeping as an expertise has all but disappeared.  We recently taught a class of young men and women in their ‘20s and ‘30s serving multiple Principals. Their homes were disorganized and dirty.  They were stuffing sheets and towels into closets and using products inappropriate for surfaces. They saw ironing as superfluous. The staff had no training and no understanding of what was possible in keeping a fine home.

When I look at Housekeepers today, I see a few serious issues. They are only concerned with surface cleaning and are unfamiliar with what deep cleaning really entails. They don’t see the detail behind, underneath or above; it’s harder for them to look at their work from different perspectives and angles, especially from the Principals’ perspective (do they lay on the bed to see what the ceiling looks like? The Principal will surely see any issues when they do). In addition, they don’t perform tasks systematically; they don’t have a written system for accomplishing zones and task sheets in the home.

I’m also seeing a lack of knowledge when it comes to cleaning products. Housekeepers today have a harder time understanding what or how to use cleaning products and tools, whether it’s polishing silver or cleaning wood floors or tile.

Why would they know these things? Parents who both work generally don’t have the time or energy to teach their children how to clean well. Likewise, they wouldn’t have learned it in their school curriculum or from supervisors who also have no knowledge of this obscure and seemingly unnecessary skill set themselves.

Fine Housekeeping has become a lost and forgotten art. Principals are desperate to find staff members who are capable of properly cleaning a home. In addition, the students we are training or trying to place all like to say they know about Fine Housekeeping, but when asked to show us, they don’t know as much as they think they know. Household and Estate Managers have no choice but to now make Housekeeping a priority.

You may have heard me say, “Addition and Subtraction is to Accounting as Housekeeping is to Household Management.”

If you really don’t know it, you’re not fully knowledgeable of upholding your Principal’s lifestyle.

My clients are consistently sharing, “Why is it that no one but me understands what real housekeeping looks like in a home?” They are correct.  It’s a lost tradition that must re-emerge in 2020.

Starkey is offering Housekeeping courses both in clients’ homes and here at the Starkey Mansion.

Contact us for our 40-hour Housekeeping curriculum and upcoming course dates. Or ask about setting a date for Starkey to come to your Principal’s home to help educate staff about Fine Housekeeping.

Events at the Starkey Mansion

strawberries, apricots, pearsThe Denver Professional Mens Club held their annual meeting at The Starkey Institute last Saturday, January 21, 2012.  Seven or eight of Denver’s great professional men enjoyed a convivial evening of business mixed with pleasure while enjoying Chef Althoff’s customized culinary creations and delectable buffet with a good stiff drink!  Mrs. Starkey welcomed the group, shared a little of the Mansion’s 110 year history.  She invited these special guests to join with their friends or charities and choose the perfect date to experience one of Starkey’s prestigious formal dinners.

The Denver Woman’s Press Club was invited to tour Starkey’s 1901 Historic Mansion last week, still decked in its Christmas apparel.  Starkey has been located across the street since the Press Club was built in 1916.  Mrs. Starkey was recently invited to join this most interesting group of women writers as she will have forthcoming new publications to share with the service industry and many other followers.

Speaking of writing and words; did you know that in 1981, Mrs. Starkey while sitting with her dictionary, found the phrase “household manager” in a definition and immediately knew it would replace the out- dated old guard title of Majordomo?  She began to use the phrase in her advertisements and history was made!  “Household Manager” is now an official Department of Labor employment title and Starkey is now celebrating their 125 class.  Starkey International has now educated over 1000 Certified Household Managers and placed them world-wide!

Private Service Today

Butler is only one aspect of Household ManagementThe age-honored term “Butler” is one aspect of the Household Management profession and Private Service industry.  It is a style of service that is sought in a select portion of the positions now available in the American job market – found primarily in New York City.  Butlers are typically more formal in style, technically centered in smaller homes (or hotels), directly serving one principal’s overall needs.

Starkey’s Graduates are typically more main-line Household or Estate Managers. We serve our Principals and their families throughout the U.S in homes between 5,000 and 50,000 square feet in size.  We teach “Real Management” in Service Management.  We teach functional “Service Relationships” in Service Management.  Our Graduates require developed abilities in up to four of the ten described Starkey Service Standards.   Starkey also has Household Management positions that include in the position description such qualities as a high level of Personal Assistant responsibilities, an expertise as a Private Chef or as an Executive Housekeeper and still others require an old guard or diplomatic Butler style of support.