Domestic Staff Training

Mary Louise StarkeyToday a prospective client called, seeking private service training for her current household staff.  She exclaimed, “Whew!  You were hard to find, Mrs. Starkey!”  Given that Starkey International comes up first when you Google Household Management, I was stunned until I asked, “What were your search words?”  She replied, “Domestic Staff Training.”  Those who know me and my work understand that I have been a wordsmith for this unique profession of Private Service and have written extensively for the industry, developing the use of over 100 words and terms including coining the title “Household Manager.”

Over the years I have rallied against ever referring to our Graduates as “Domestics.”    The term domestic often has a negative association including: uneducated, low skill, not always trustworthy, non-English speaking, and more; this is not a good beginning for a growing young profession.   The word Domestic is defined in Webster’s 1999 edition as, “pertaining to the home, family, or household affairs” and “tame; domesticated”.  Much of my work over the last 30 years has been to actually create a world-recognized, well-respected, educated, and appropriately paid profession.  The term domestic continues to play a vital role in defining those that do the more unskilled, hand’s on cleaning and outside heavy grounds work in private service.  However, to continue to utilize the word Domestic to define, categorize, or refer to those who have attained years of service management education, abilities, and expertise as a “domestic” is much like referring to an architect as a carpenter!

About Mrs. Mary Louise Starkey

mary_louise_starkey

Mrs. Mary Louise Starkey – Founder of Starkey International Institute for Household Management

Mary Louise Starkey, the “First Lady of Service” and the founder and visionary of the Starkey International Institute for Household Management, coined the term “Household Manager” in 1981, and with it, she launched a movement.

She then set about to create a Private Service profession by opening the world’s first modern-day educational Institute for Household and Estate Managers, Butlers, Personal Assistants, and Private Chefs. Mrs. Starkey began writing about the profession, and eventually developed Starkey’s patented “Starkey Service Management System,” the world’s first advanced management tool for Private Service. She has continued to set the standard for Private Service in education and in Private Service placement for nearly 41 years.

Today, she has 18 patents, copyrights, trademarks and publications. The United States military deemed Mrs. Starkey the “First Lady of Service” due to her years supporting and educating Enlisted Aides, the soldiers who serve the White House, Admirals and Generals. Her clientele includes Old Guard families, legacy families, CEOs, tech entrepreneurs, entertainment personalities and diplomatic leaders across the country and abroad.

Mrs. Mary Starkey is passionately devoted to changing the outdated paradigm of “servitude” into “Service as an Expertise,” and building a profession that is world-recognized. In 2007, Starkey was featured in journalist Robert Frank’s best-seller Richistan, and once again in his 2011 book The High Beta Rich. In recent years, she has been regularly featured in many media outlets, including The Today Show, Good Morning America, BBC, Town and Country, Forbes, Vanity Fair, Costco and the London Times.

Mrs. Starkey serves the high-net-worth and their family offices throughout the U.S., Europe, Canada, China, Anguilla and India through private training, education for employers, public media for openings, staffing of certified Graduates and other education. A dynamic and passionate public speaker and natural storyteller, Mrs. Starkey continues her vision for the art form of Service by appearing at international conventions, both here and abroad, at seminars, corporate events and hospitality forums around the globe.

For more information, please contact:
Starkey International Institute for Household Management
Toll Free: 800-888-4904 or Phone: 720-788-3398
Email: services@starkeyintl.com

Publications and Media

An avid writer, Mrs. Starkey has penned several service related textbooks and guides, including Mrs. Starkey’s Original Guide to Private Service Management, Setting Household Standards for Employers, and Mrs. Starkey’s Nanny Manager.

Mrs. Starkey’s contributions to the Private Service profession have been featured in:

• The Wall Street Journal
• The New York Times
• The Washington Times
• The London Times
• USA Today
• The Atlantic Monthly
• Forbes Magazine
• Worth Magazine
• Town & Country Magazine
• CNN
• MSNBC
• the BBC
• National Public Radio
• Discovery Channel
• Fuji TV
• The Travel Channel

Great Summer – by Thomas Buder

Thomas Buder and Larry GatlinHello Mrs. Starkey,

We had a hot but productive summer here at the residence, many large projects and keeping up with 4 acres of lush property. A new fence and gate project of which I was asked to oversee from inception to finish is now almost complete.

My Principals and others who know the house and property say that it has never looked as good as it does now since they purchased it in 2005. So I would assume that this means the Starkey Graduate you placed here is doing you proud.

Just hosted a party here for the high net worth friends  my Principal who share their support for our local Children’s hospital foundation. There were many here whose name you would recognize.  Photo is of the evening’s entertainment Larry Gatlin (and Brothers) and myself.  It was so wonderful.  

Best to you.

Thomas Buder
Estate Manager