Formal Protocol in Private Service has evolved a great deal in recent decades since Private Service emerged from the shadows of servitude! The old language of “Inferiors” and “Superiors” has long since passed, but some things have stayed the same. The Starkey International Institute has strongly advanced the education of both Service Professionals and Principals based on the premise that mutual respect is the only stable foundation for the Relationship of Service. Our clients have consistently emphasized the importance of propriety and respect in dealing with their employers and co-workers, but Household and Estate Managers also learn to set proper boundaries with Principals in order to honor their role as professionals. Protocol always serves good manners and efficiency. The order of introductions at social events offers a fine example.
Service Management as a career path has entered a wider and more sophisticated range of possibilities in recent years. From an educational perspective, many within the hospitality and hotel sector have voiced that “we have created the best of the best in physical environments, but only have begun to broach the real education of our service providers.” We have reached the ceiling in our service management educational abilities, and are now seeking new, revolutionary educational offerings to teach us what “The Relationship of Service” really is. What must be put into place to accomplish “Genuine Service Relationships” that will consistently meet and exceed the needs of our Guests?
Starkey’s cutting edge expertise is much needed throughout the Hospitality and Private Service industry. Starkey’s new and highly progressive, 255-hour, 4 week Service Management Program focuses on sharing what Starkey has developed over the last thirty years with serving the High-Net Worth world and our seasoned Relationship of Service skill. Service must become “Service as an Expertise”! This is essential knowledge for all those seeking to make a difference in the hospitality profession and quickly rise to the top. This is essential new knowledge for General Managers of Boutique Hotels and Private Clubs and for all those working directly with Guests, including Concierges in hotels and those within the growing Senior Service Residential Communities, and of course for technically centered Butlers who serve the high-net-worth. This proven knowledge provides the missing service management expertise within the hospitality Profession.
Service Management as a career path has entered a wider and more sophisticated range of possibilities in recent years. From an educational perspective, many within the hospitality and hotel sector have voiced that “we have created the best of the best in physical environments, but only have begun to broach the real education of our service providers.” We have reached the ceiling in our service management educational abilities, and are now seeking new, revolutionary educational offerings to teach us what “The Relationship of Service” really is. What must be put into place to accomplish “Genuine Service Relationships” that will consistently meet and exceed the needs of our Guests?
Starkey’s cutting edge expertise is much needed throughout the Hospitality and Private Service industry. Starkey’s new and highly progressive, 255-hour, 4 week Service Management Program focuses on sharing what Starkey has developed over the last thirty years with serving the High-Net Worth world and our seasoned Relationship of Service skill. Service must become “Service as an Expertise”! This is essential knowledge for all those seeking to make a difference in the hospitality profession and quickly rise to the top. This is essential new knowledge for General Managers of Boutique Hotels and Private Clubs and for all those working directly with Guests, including Concierges in hotels and those within the growing Senior Service Residential Communities, and of course for technically centered Butlers who serve the high-net-worth. This proven knowledge provides the missing service management expertise within the hospitality Profession.
Identifying the Right Candidate for You
What does it take to maintain your quality of life? What price would you put on your peace of mind?
Each candidate will bring a unique set of skills, service-style knowledge, and experiences that will need to be matched with your own.
Experienced individuals are typically seeking large estates and/or multiple residences that can provide them the challenge they desire. Their experience is reflected in their skill level as well as their ability to anticipate needs. Salaries for experienced Household Managers generally range from $80k to $200k annually, plus benefits and housing.
Newly Certified Household Managers have completed extensive training through the Starkey International Institute of Household Management. Armed with the Starkey System, these individuals are flexible and eager to succeed, adapting easily to a household or family’s service style. Salaries range from $50k to $80k annually, plus benefits and housing.
Both New Graduates and Experienced Veterans require one to three months to assess your specific preferences and service style as well as one to three additional months to implement your unique Service Management Plan.
(more…)
The Wall Street Journal tells us that 60% of the people on our planet today are of the Baby Boomer generation. We Baby Boomers, yes I am one of them, are well traveled, expect a good work ethic and superior skills, and appreciate mutual respect in all relationships, especially in service! Furthermore, our service expectations are much higher than our parents. We care about the style of environment we are in, where our food is grown, work to keep our mind and body healthy, like our privacy, and yes, we scrutinize our health care. We consider it our right; we have worked hard to get where we are. (more…)
