•Identifies specific Service Expectations
•Introduces functional Service Management Terminology
•Provides 11 unique Service Management tools for managing Service expectations
•Organizes and upholds these Service Standards and expectations on a daily basis
•Customizes an overall Service Management plan
In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will you be stuck in crisis mode or doing guesswork on your Principal’s expectations. The Starkey System adapts to any family or Service environment and to all Service expectations.
The Starkey System presents to Employers:
•A Standards Matrix for identifying their Service Standards
•Technical Skills Qualifier for evaluating candidates
•Zoning and customization of Housekeeping Task Sheets and products
•Day in the Life for accountability and communication
•Service Matrix for presenting the entire Service Management plan.
The Starkey Service Management System was patented in 1997 (Patent No. US 6,745,200 B2).
Customized Service to Fit Your Lifestyle
Starkey has learned that genuine service is obtained only when expectations are understood and met. To achieve this, Starkey comes to your home or service environment to customize service for you and your lifestyle. By participating in the on-site consultation and using Starkey’s Service Management System, you will be able to articulate your Lifestyle Service Vision, Service Priorities and Standards.
Each family has a unique Service Lifestyle. It may be formal, corporate, family friendly, casual or directed toward retirement and travel. Your priorities may include developing your entertainment style, providing an educational environment for your children, caring for overnight guests or making large-scale renovations. Your style of Service staffing must also be unique to you and must be positioned to effectively support your Service Vision.
Mrs. Starkey generally arrives in the late afternoon in time for an initial meeting to determine the principal’s Vision of Service.
It is often positioned as part of a dinner conversation so that there is time for all to consider and articulate expected outcomes. This dinner meeting also takes place to identify service priorities and your overall Service values and goals.
The next morning, Mrs. Starkey returns to your residence for an in-depth household tour to identify your:
- Service Standards
- Zoning and Housekeeping Task Sheet requirements
- Staffing and Service Flow needs
- Meet any current staff (more…)
Starkey International’s hallmark curricula are The Certified Household Management Program and the Certified Estate Management Program.
These essential Private Service Management offerings provide actual training in our state-of-the-art Starkey Service Management System. This unique Service Model is especially designed for the Private Service Professional. In addition, these unique programs provide practical learning in Daily Graces, management techniques and technology, Housekeeping and Maintenance, identifying Flavor Profiles and Menu Planning, Principal and Household Staff Interaction, Formal Entertaining, Etiquette, Protocol, Safety, Security, CPR, First Aid, and more.
Each of the Institute’s instructors possesses the experience and knowledge necessary to train students effectively. Programs are evaluated regularly to address the needs of an evolving service profession. Our “Restoring the Art” Conference presents an annual industry-wide international Private Service Management event. Additionally, expert seminars are provided throughout the year.
Starkey International’s essential Eight-week Certified Household Management Program and the Four-week Certified Manager’s Program provide Household Service Management Certification. The distinction between the programs is that the Certified Manager’s Program is a high-bred and accelerated educational experience and expects students to be well-versed in service and technical skills. This four-week program is focused on Service Management and does not teach culinary skills. These students must be service professionals ready for an intensified program that demands after-hour study.
