Private Service Management Education for Homes & Estates, Luxury Hotels, Yachts & Corporate Jets
Starkey has developed Special Curricula exclusively for the Luxury Market. We know that Service must be genuine, technically correct, mastered and be a lifetime commitment to be successful.
We take great pride in preparing and placing our Graduates in Private Service. We are selective in who we train; we evaluate their attitudes and abilities; and we provide to them real Private Service Management Tools.
They have specialized knowledge to customize and carry out your Service Management Plan, and the software to provide the Technical Skills required by your individual Service Expectations.
It has been Mary Starkey’s and Starkey International’s 30-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective. Our educational training and services place specialized professionals into the service industry. These professionals have been trained to identify and organize Service Expectations and to understand the business of Service Management.
In response to employers’ requests for a superior household management service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.
Program Offered at Starkey Mansion
Download this curriculum as a pdf.
Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories. StarkeyHQ© Software included in this course offering.
The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. StarkeyHQ© Software and Original Guide to Private Service Management included.