Starkey On Board… Yachts, Education and More

Ms. Alene KeenanWe are pleased to announce that we are collaborating with educator Yachtswoman Ms. Alene Keenan, owner and president of the acclaimed International Yacht Stew Solutions. Miss Keenan has been a yacht stewardess for over 20 years. She has dedicated her life to service, and has been developing and installing service training systems for private and charter yachts since 2007, worldwide.

“I am excited about working with Mrs. Starkey. I am a big fan of her philosophy of service and products. I look forward to combining the knowledge and expertise we each bring from our respective fields to co-develop a unique Service Management System and specialized curriculum and publications that will elevate service to new levels on board private and charter yachts.”

For more information on Ms. Keenan or Yacht Education Services, please contact us at services@starkeyintl.com or call us 800-888-4904.

Domestic Staff Training

Mary Louise StarkeyToday a prospective client called, seeking private service training for her current household staff.  She exclaimed, “Whew!  You were hard to find, Mrs. Starkey!”  Given that Starkey International comes up first when you Google Household Management, I was stunned until I asked, “What were your search words?”  She replied, “Domestic Staff Training.”  Those who know me and my work understand that I have been a wordsmith for this unique profession of Private Service and have written extensively for the industry, developing the use of over 100 words and terms including coining the title “Household Manager.”

Over the years I have rallied against ever referring to our Graduates as “Domestics.”    The term domestic often has a negative association including: uneducated, low skill, not always trustworthy, non-English speaking, and more; this is not a good beginning for a growing young profession.   The word Domestic is defined in Webster’s 1999 edition as, “pertaining to the home, family, or household affairs” and “tame; domesticated”.  Much of my work over the last 30 years has been to actually create a world-recognized, well-respected, educated, and appropriately paid profession.  The term domestic continues to play a vital role in defining those that do the more unskilled, hand’s on cleaning and outside heavy grounds work in private service.  However, to continue to utilize the word Domestic to define, categorize, or refer to those who have attained years of service management education, abilities, and expertise as a “domestic” is much like referring to an architect as a carpenter!

Service Management Styles

Unique Service StyleAll Potential Students who are called to the Private Service Profession as a Career Path come with different skill sets and unique personalities appropriate for service.  As a result, Starkey developed an innovative process called the Personal Statement Exercise, now included in each of our in-house course curriculum to help Students identify their individual “Service Style.”  This in-depth process contains a variety of personality assessments, technical skill indicators (including Starkey’s Technical Skills Qualifier), classroom exercises with peers, introspective writing, several interactions with our placement team, and exercises in improving interviewing skills.   At the end of the Personal Statement Exercise you will know your Style of Service and the most appropriate position for you.  You might begin the process of identifying your Service Style by asking yourself the following questions:

(more…)

Service Management Styles

Unique Service StyleAll Potential Students who are called to the Private Service Profession as a Career Path come with different skill sets and unique personalities appropriate for service.  As a result, Starkey developed an innovative process called the Personal Statement Exercise, now included in each of our in-house course curriculum to help Students identify their individual “Service Style.”  This in-depth process contains a variety of personality assessments, technical skill indicators (including Starkey’s Technical Skills Qualifier), classroom exercises with peers, introspective writing, several interactions with our placement team, and exercises in improving interviewing skills.   At the end of the Personal Statement Exercise you will know your Style of Service and the most appropriate position for you.  You might begin the process of identifying your Service Style by asking yourself the following questions:

(more…)