Program Offered at Starkey Mansion

StarkeyHQ Software

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Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories.  StarkeyHQ© Software included in this course offering.

The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. StarkeyHQ© Software and Original Guide to Private Service Management included.


1.    Starkey Service Management System and StarkeyHQ© Software

Our unique Service Management System instructs how to identify service expectations and to customize a service delivery plan. This patented Facilities Management tool is a highly sophisticated process for identifying, organizing and prioritizing household staff duties and service expectations. Unique to the service profession, it provides a management foundation for Private Service. It includes Terminology, Zones, organizes Housekeeping, Maintenance and Security Task Sheets, synthesizes service delivery hours, position descriptions and provides software for customizing a service delivery plan.

StarkeyHQ Software ScreenshotStarkey Service Management System includes:
  • Identifying Vision and Service Goals
  • Employer’s Family Tree and Traditions
  • Household Favorites and Preferences
  • Establishing the Environment
  • Employer’s Service Standards & Matrix
  • The Household Manager’s Book
  • Provider’s Technical Skills Qualifier
  • Physical Structure and Service Flow
  • Housekeeping and Maintenance Task Sheets
  • “Day in the Life®” & Position Descriptions
Service Standards include:
  • Administration, Calendars, Inventory
  • Housekeeping Schedules
  • Culinary Expectations
  • Clothing and Valet Care
  • Entertainment – Event Planning
  • Property and Grounds Management
  • Maintenance Task Schedules
  • Transportation and Travel Schedules
  • Safety and Protection Management
  • Personal Care: Elder, Guest, Child, and Pet

2.     Service Management Plan

  • StarkeyHQ© Software & Application
  • Customizing a Service Management Plan and Creating a Household Manager’s Book
  • Identifying the People’s Lifestyle Service Vision
  • Identifying the Environment
  • Identifying the Service Standards
  • Creating Zones and Housekeeping, Maintenance, and Security Task Sheets
  • Working with the Service Management System’s Tools
  • Customizing and Completing your Service Delivery Plan
  • Presenting the plan to your Principals and Fine Tuning


Testimonial: B. Drummond

There are no words to express how ridiculous these accusations are. This seems like an act of an individual that wants to shame and misjudge a woman that has worked hard to make her name and brand in this country, a woman that has been the aide of and for so many members of the African American community and many others from various countries myself included.

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Testimonial: J. Bates

Starkey International, is the best Estate and Household mngmt program in the country and arguably the world. As a graduate of both the standard and advanced course; as a practicing manager of a 50k sq ft primary and multiple residence operation; having a degree in hotel/restaurant mnmgt and been in military service for 24 years I feel fairly qualified to make these following statements.

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Testimonial: Johnathan RG

You are one of the most the most amazing person I had meet in my life, kind, caring compassionate, I experience this wonderful thing I have learned a lot from you is sad you are experience this situation, as a person of color make no sense for me , we love you Mary Louise Rohl Starkey
Johnathan RG

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Testimonial: T. Brown

Mary Louise Starkey has changed countless people’s lives,many colors,races,poor,rich -she has purpose and is kind helping our great military and the USA and many other nations....she is a family lady raising wonderful children and helping friend,relatives
T. Brown

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Testimonial: J. Stravoscoufis

"You and your team showed me so much kindness and understanding. You also taught me skills that I use every day in every and your team were a big inspiration in my life and a force for good. I would like to thank you for all your effort and true friendship you showed me. You are a class act and I cherish my memories at Starkey all the time."

J. Stravoscoufis, Starkey Class of 2004

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